# --
# AdminResponseForm.dtl - provides HTML form for AdminResponse
# Copyright (C) 2001-2008 OTRS AG, http://otrs.org/
# --
# $Id: AdminResponseForm.dtl,v 1.26 2008/04/02 08:59:22 ot Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt.
# --

<!-- start form -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td colspan="2" class="mainhead">
      $Env{"Box0"}$Text{"Response Management"}$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td width="30%" class="mainbody">
      <form action="$Env{"CGIHandle"}" method="post">
        <input type="hidden" name="Action" value="$Env{"Action"}"/>
        <input type="hidden" name="Subaction" value="Change"/>
        <table width="100%" cellspacing="0" cellpadding="4">
          <tr>
            <td class="contenthead">$Text{"Change"}:</td>
          </tr>
          <tr>
            <td class="contentbody">
              $Data{"ResponseOption"}
            </td>
          </tr>
          <tr>
            <td class="contentfooter">
              <input class="button" type="submit" value="$Text{"Change"}"/>
            </td>
          </tr>
        </table>
      </form>
    </td>
    <td width="70%" class="mainbody">
# check subaction
      <dtl set $Data{"Headline"} = "Add">
      <dtl if ($Data{"Subaction"} eq "Change") { $Data{"Headline"} = "Update"; }>
# check add link
      <dtl if ($Data{"Subaction"} eq "Change") { $Data{"AddLink"} = "add a response"; }>
# delete link
      <dtl if ($Data{"Subaction"} eq "Change") { $Data{"DeleteLink"} = "$Text{"delete this response"}"; }>
      <form action="$Env{"CGIHandle"}" method="post">
        <input type="hidden" name="Action" value="$Env{"Action"}"/>
        <input type="hidden" name="Subaction" value="$Data{"Subaction"}Action"/>
        <input type="hidden" name="ID" value="$QData{"ID"}"/>
        <table width="100%" cellspacing="0" cellpadding="4">
          <tr>
            <td class="contenthead">$Text{"$Data{"Headline"}"}:</td>
          </tr>
          <tr>
            <td class="contentbody">
              <table border="0" cellspacing="0" cellpadding="3">
                <tr>
                  <td class="contentkey">$Text{"Name"}: </td>
                  <td class="contentvalue">
                    <input type="text" name="Name" value="$QData{"Name"}" size="35" maxlength="50"/>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Response"}: </td>
                  <td class="contentvalue">
                    <textarea rows="10" cols="60" name="Response">$QData{"Response"}</textarea>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Attachments"}: </td>
                  <td class="contentvalue">$Data{"AttachmentOption"}</td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Valid"}: </td>
                  <td class="contentvalue">$Data{"ValidOption"}</td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Comment"}: </td>
                  <td class="contentvalue">
                    <input type="text" name="Comment" value="$QData{"Comment"}" size="60" maxlength="150"/>
                  </td>
                </tr>
              </table>
            </td>
          </tr>
          <tr>
            <td class="contentfooter">
              <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Delete&ID=$Data{"ID"}">$Data{"DeleteLink"}</a>
              <a href="$Env{"Baselink"}Action=$Env{"Action"}">$Text{"$Data{"AddLink"}"}</a>
              <input class="button" type="submit" value="$Text{"$Data{"Headline"}"}"/>
            </td>
          </tr>
        </table>
      </form>
    </td>
  </tr>
</table>
<!-- end form -->
<!-- start note -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td class="mainhead">
      $Env{"Box0"}$Text{"Note"}$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td class="mainbody">
      <p>
        $Text{"A response is default text to write faster answer (with default text) to customers."}
      </p>
      <p>
        $Text{"Attention"}: <a href="$Env{"Baselink"}Action=AdminQueueResponses">$Text{"Don't forget to add a new response a queue!"}</a>
      </p>
      <hr>
      <p>
        $Text{"Useable options"}:
        <table>
          <tr>
            <td class="contentkey">&lt;OTRS_OWNER_*&gt;</td>
            <td class="contentvalue">$Text{"Ticket owner options (e. g. <OTRS_OWNER_UserFirstname>)."}</td>
          </tr>
          <tr>
            <td class="contentkey">&lt;OTRS_RESPONSIBLE_*&gt;</td>
            <td class="contentvalue">$Text{"Ticket responsible options (e. g. <OTRS_RESPONSIBLE_UserFirstname>)."}</td>
          </tr>
          <tr>
            <td class="contentkey">&lt;OTRS_CURRENT_*&gt;</td>
            <td class="contentvalue">$Text{"Options of the current user who requested this action (e. g. <OTRS_CURRENT_UserFirstname>)."}</td>
          </tr>
          <tr>
            <td class="contentkey">&lt;OTRS_TICKET_*&gt;</td>
            <td class="contentvalue">$Text{"Options of the ticket data (e. g. <OTRS_TICKET_TicketNumber>, <OTRS_TICKET_TicketID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>)."}</td>
          </tr>
          <tr>
            <td class="contentkey">&lt;OTRS_CUSTOMER_DATA_*&gt;</td>
            <td class="contentvalue">$Text{"Options of the current customer user data (e. g. <OTRS_CUSTOMER_DATA_UserFirstname>)."}</td>
          </tr>
          <tr>
            <td class="contentkey">&lt;OTRS_CONFIG_*&gt;</td>
            <td class="contentvalue">$Text{"Config options (e. g. <OTRS_CONFIG_HttpType>)."}</td>
          </tr>
        </table>
      </p>
      <p>
        $Text{"Example"}:
        <hr>
        <form action="/">
          <table>
            <tr>
              <td class="contentkey">$Text{"Response"}:</td>
              <td class="contentvalue">
                <textarea rows="12" cols="70" name="Response">

$Text{"The current ticket state is"}: "&lt;OTRS_TICKET_State&gt;"

$Text{"Your email address is new"}: "&lt;OTRS_CUSTOMER_UserEmail&gt;"
                </textarea>
                  </td>
                </tr>
              </table>
            </form>
            <hr>
          </p>
        </td>
      </tr>
    </table>
<!-- end note -->
