# --
# AgentTicketCompose.dtl - provides HTML form for AgentTicketCompose
# Copyright (C) 2001-2008 OTRS AG, http://otrs.org/
# --
# $Id: AgentTicketCompose.dtl,v 1.28 2008/05/08 22:52:35 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt.
# --

<script language="JavaScript" type="text/javascript">
<!--
function submit_compose() {
    if (document.compose.To.value == "") {
        alert('$JSText{"A message should have a To: recipient!"}');
        document.compose.To.focus();
        return false;
    }
    else if (document.compose.Subject.value == "") {
        alert('$JSText{"A message should have a subject!"}');
        document.compose.Subject.focus();
        return false;
    }
    else if (document.spelling.was_spell_checked != true && $Config{"Ticket::Frontend::NeedSpellCheck"}) {
        alert('$JSText{"A message must be spell checked!"}');
        document.compose.Body.focus();
        return false;
    }
    else if (isNaN(document.compose.Day.value) || isNaN(document.compose.Month.value) || isNaN(document.compose.Year.value) || isNaN(document.compose.Hour.value) || isNaN(document.compose.Minute.value)) {
        alert('$JSText{"Invalid date!"}');
        return false;
    }
    else if (document.compose.Day.value < 1 || document.compose.Day.value > 31 || document.compose.Month.value < 1 || document.compose.Month.value > 31 || document.compose.Year.value < 999 || document.compose.Year.value > 10000 || document.compose.Hour.value < 0 || document.compose.Hour.value > 23 ||document.compose.Minute.value < 0 || document.compose.Minute.value > 59  ) {
        alert('$JSText{"Invalid date!"}');
        return false;
    }
<!-- dtl:block:TicketFreeTextCheckJs -->
    else if (document.compose.$Data{"TicketFreeTextField"}.value == "") {
        alert('$JSText{"A required field is:"} ' + document.compose.$Data{"TicketFreeKeyField"}.value + '!');
        document.compose.$Data{"TicketFreeTextField"}.focus();
        return false;
    }
<!-- dtl:block:TicketFreeTextCheckJs -->
<!-- dtl:block:TicketFreeTimeCheckJs -->
    if (document.compose.$Data{"TicketFreeTimeCheck"} && document.compose.$Data{"TicketFreeTimeCheck"}.checked == false) {
        alert('$JSText{"A required field is:"} $QData{"TicketFreeTimeKey"}!');
        document.compose.$Data{"TicketFreeTimeCheck"}.focus();
        return false;
    }
<!-- dtl:block:TicketFreeTimeCheckJs -->
<!-- dtl:block:TimeUnitsJs -->
    else if (document.compose.TimeUnits.value != "") {
        var reg = /^-{0,1}\d+?((\.|,){0,1}\d+?){0,1}$/;
        if (reg.test(document.compose.TimeUnits.value) == false) {
            alert('$JSText{"Invalid time!"}');
            document.compose.TimeUnits.focus();
            return false;
        }
    }
    else if (document.compose.TimeUnits.value == "" && $Config{"Ticket::Frontend::NeedAccountedTime"}) {
        alert('$JSText{"You need to account time!"}');
        document.compose.Subject.focus();
        return false;
    }
<!-- dtl:block:TimeUnitsJs -->
    else {
        return true;
    }
}
//-->
</script>
<script language="JavaScript" type="text/javascript">
<!--
function SpellCheckSubmit() {
    document.spelling.Body.value = document.compose.Body.value;
    window.open('', 'spelling', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.spelling.submit()
    document.spelling.was_spell_checked=true;
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function BookCheckSubmit() {
    document.book.To.value = document.compose.To.value;
    document.book.Cc.value = document.compose.Cc.value;
    document.book.Bcc.value = document.compose.Bcc.value;
    window.open('', 'book', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.book.submit()
    document.book.was_spell_checked=true;
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function FAQSubmit() {
    window.open('', 'faq', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.faq.submit()
}
// -->
</script>


<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td class="mainhead2">
      $Env{"Box0"}$Text{"Compose answer for ticket"}: $Data{"TicketNumber"}$Env{"Box1"}
    </td>
  </tr>
<!-- dtl:block:PropertiesRecipientTo -->
  <tr>
    <td class="menu">
      <img border="0" src="$Env{"Images"}warning.png" alt="$Text{"Info"}">: $Text{"To: (%s) replaced with database email!", "$Data{"To"}"}
    </td>
  </tr>
<!-- dtl:block:PropertiesRecipientTo -->
<!-- dtl:block:PropertiesRecipientCc -->
  <tr>
    <td class="menu">
      <img border="0" src="$Env{"Images"}warning.png" alt="$Text{"Info"}">: $Text{"Cc: (%s) added database email!", "$Data{"Cc"}"}
    </td>
  </tr>
<!-- dtl:block:PropertiesRecipientCc -->
  <tr>
    <td class="menu">
<!-- dtl:block:PropertiesLock -->
      <img border="0" src="$Env{"Images"}warning.png" alt="$Text{"Info"}">: <font color="red">$Text{"Ticket locked!"}</font> (<a href="$Env{"Baselink"}Action=AgentTicketLock&Subaction=Unlock&TicketID=$Data{"TicketID"}" onmouseover="window.status='$JSText{"Ticket unlock!"}'; return true;" onmouseout="window.status=''; ">$Text{"Ticket unlock!"}</a>)
<!-- dtl:block:PropertiesLock -->
<!-- dtl:block:TicketBack -->
      <a href="$Env{"Baselink"}$Env{"LastScreenView"}" onmouseover="window.status='$JSText{"Back"}'; return true;" onmouseout="window.status='';" class="menuitem">$Text{"Back"}</a>
<!-- dtl:block:TicketBack -->
    </td>
  </tr>
  <tr>
    <td class="mainbody">
      <br/>
<!-- dtl:block:Content -->
      <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
        <input type="hidden" name="Action" value="$Env{"Action"}"/>
        <input type="hidden" name="Subaction" value="SendEmail"/>
        <input type="hidden" name="TicketID" value="$QData{"TicketID"}"/>
        <input type="hidden" name="Email" value="$QData{"Email"}"/>
        <input type="hidden" name="InReplyTo" value="$QData{"InReplyTo"}"/>
        <input type="hidden" name="FormID" value="$QData{"FormID"}"/>
        <input type="hidden" name="ResponseID" value="$QData{"ResponseID"}"/>
        <input type="hidden" name="ReplyArticleID" value="$QData{"ReplyArticleID"}"/>
        <table border="0" width="800" align="center" cellspacing="0" cellpadding="4">
          <tr>
            <td colspan="2" class="contenthead">$Text{"Options"}</td>
          </tr>
          <tr>
            <td class="contentbody">
              <table border="0" width="100%">
                <tr>
                  <td class="contentkey" width="20%">$Text{"From"}:</td>
                  <td class="contentvalue" width="80%">
                    $QData{"From"} <input type="hidden" name="From" value="$QData{"From"}"/>
                    <font color="red" size="-2">$Data{"From invalid"}</font>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"To"}:</td>
                  <td class="contentvalue">
                    <input type="text" name="To" value="$QData{"To"}" size="80"/>
                    <font color="red" size="-2">$Data{"To invalid"}</font>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Cc"}:</td>
                  <td class="contentvalue">
                    <input type="text" name="Cc" value="$QData{"Cc"}" size="80"/>
                    <font color="red" size="-2">$Data{"Cc invalid"}</font>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Bcc"}:</td>
                  <td class="contentvalue">
                    <input type="text" name="Bcc" value="$QData{"Bcc"}" size="80"/>
                    <font color="red" size="-2">$Data{"Bcc invalid"}</font>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Subject"}:</td>
                  <td class="contentvalue">
                    <input type="text" name="Subject" value="$QData{"Subject"}" size="80"/>
                  </td>
                </tr>
<!-- dtl:block:Option -->
                <tr>
                  <td class="contentkey">$Text{"$QData{"Key"}"}:</td>
                  <td class="contentvalue">
                    $Data{"Value"} <font color="red" size="-2">$Data{"Invalid"}</font>
                  </td>
                </tr>
<!-- dtl:block:Option -->
                <tr>
                  <td class="contentkey">$Text{"Options"}:</td>
                  <td class="contentvalue">
<!-- dtl:block:SpellCheck -->
                    $Env{"Box0"}<a href="" onclick="SpellCheckSubmit(); return false;" onmouseover="window.status='$JSText{"Spell Check"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}spell.png">$Text{"Spell Check"}</a>$Env{"Box1"}
<!-- dtl:block:SpellCheck -->
<!-- dtl:block:AddressBook -->
                    $Env{"Box0"}<a href="" onclick="BookCheckSubmit(); return false;" onmouseover="window.status='$JSText{"Address Book"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}contents.png">$Text{"Address Book"}</a>$Env{"Box1"}
<!-- dtl:block:AddressBook -->
                    $Env{"Box0"}<a href="#attachment" onmouseover="window.status='$JSText{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"}
# --
# check if the faq link should be shown
# --
                    <dtl if ($Env{"UserIsGroupRo[faq]"} eq "Yes") { $Data{"FAQLink"} = "$Env{"Box0"}<a href="" onclick="FAQSubmit(); return false;" onmouseover="window.status='$JSText{"FAQ"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}help-small.png">$Text{"FAQ"}</a>$Env{"Box1"}"; }>
                    $Data{"FAQLink"}
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Text"}:</td>
                  <td class="contentvalue">
<textarea name="Body" rows="25" cols="$Config{"Ticket::Frontend::TextAreaEmail"}" wrap="$Env{"BrowserWrap"}">
$Data{"ResponseFormat"}
</textarea>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Attachment"}:</td>
                  <td class="contentvalue">
                    <table cellspacing="0" cellpadding="0" width="400">
<!-- dtl:block:Attachment -->
                      <tr>
                        <td>$QData{"Filename"}</td>
                        <td>$QData{"Filesize"}</td>
                        <td align="right">
                          <input class="button" type="submit" name="AttachmentDelete$QData{"FileID"}" value="$Text{"Delete"}"/>
                        </td>
                      </tr>
<!-- dtl:block:Attachment -->
                      <tr>
                        <td colspan="2"><input name="file_upload" type="file" size="40" class="fixed"/></td>
                        <td align="right">
                          <input class="button" type="submit" name="AttachmentUpload" value="$Text{"Attach"}"/>
                          <a name="attachment"></a>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Next ticket state"}:</td>
                  <td class="contentvalue">$Data{"NextStatesStrg"}</td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Pending Date"} ($Text{"for pending* states"}):</td>
                  <td class="contentvalue">$Data{"PendingDateString"}
                    <font color="red" size="-2">$Text{"$Data{"Date invalid"}"}</font>
                  </td>
                </tr>
<!-- dtl:block:TicketFreeText -->
                <tr>
                  <td class="contentkey">$Data{"TicketFreeKeyField"}:</td>
                  <td class="contentvalue">$Data{"TicketFreeTextField"}</td>
                </tr>
<!-- dtl:block:TicketFreeText -->
#<!-- dtl:block:TicketFreeText1 -->
#               <tr>
#                 <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
#                 <td class="contentvalue">$Data{"TicketFreeTextField1"}</td>
#               </tr>
#<!-- dtl:block:TicketFreeText1 -->
#<!-- dtl:block:TicketFreeText2 -->
#               <tr>
#                 <td class="contentkey">$Data{"TicketFreeKeyField2"}:</td>
#                 <td class="contentvalue">$Data{"TicketFreeTextField2"}</td>
#               </tr>
#<!-- dtl:block:TicketFreeText2 -->
<!-- dtl:block:TicketFreeTime -->
                <tr>
                  <td class="contentkey">$Text{"$QData{"TicketFreeTimeKey"}"}:</td>
                  <td class="contentvalue">$Data{"TicketFreeTime"}</td>
                </tr>
<!-- dtl:block:TicketFreeTime -->
#<!-- dtl:block:TicketFreeTime1 -->
#               <tr>
#                 <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td>
#                 <td class="contentvalue">$Data{"TicketFreeTime1"}</td>
#               </tr>
#<!-- dtl:block:TicketFreeTime1 -->
#<!-- dtl:block:TicketFreeTime2 -->
#               <tr>
#                 <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey2"}"}:</td>
#                 <td class="contentvalue">$Data{"TicketFreeTime2"}</td>
#               </tr>
#<!-- dtl:block:TicketFreeTime2 -->
<!-- dtl:block:ArticleFreeText -->
                <tr>
                  <td class="contentkey">$Data{"ArticleFreeKeyField"}:</td>
                  <td class="contentvalue">$Data{"ArticleFreeTextField"}</td>
                </tr>
<!-- dtl:block:ArticleFreeText -->
#<!-- dtl:block:ArticleFreeText1 -->
#                <tr>
#                  <td class="contentkey">$Data{"ArticleFreeKeyField1"}:</td>
#                  <td class="contentvalue">$Data{"ArticleFreeTextField1"}</td>
#                </tr>
#<!-- dtl:block:ArticleFreeText1 -->
#<!-- dtl:block:ArticleFreeText2 -->
#                <tr>
#                  <td class="contentkey">$Data{"ArticleFreeKeyField2"}:</td>
#                  <td class="contentvalue">$Data{"ArticleFreeTextField2"}</td>
#                </tr>
#<!-- dtl:block:ArticleFreeText2 -->
<!-- dtl:block:TimeUnits -->
                <tr>
                  <td class="contentkey">$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}:</td>
                  <td class="contentvalue"><input type="text" name="TimeUnits" value="$QData{"TimeUnits"}" size="3"/></td>
                </tr>
<!-- dtl:block:TimeUnits -->
              </table>
            </td>
          </tr>
          <tr>
            <td class="contentfooter">
              <input class="button" accesskey="g" type="submit" value="$Text{"Submit"}" onclick="return submit_compose();"/>
            </td>
          </tr>
        </table>
      </form>
      <form action="$Env{"CGIHandle"}" method="post" name="spelling" target="spelling">
        <input type="hidden" name="Action" value="AgentSpelling"/>
        <input type="hidden" name="Body" value=""/>
        <input type="hidden" name="spell_lang" value=""/>
      </form>
      <form action="$Env{"CGIHandle"}" method="post" name="book" target="book">
        <input type="hidden" name="Action" value="AgentBook"/>
        <input type="hidden" name="To" value=""/>
        <input type="hidden" name="Cc" value=""/>
        <input type="hidden" name="Bcc" value=""/>
      </form>
      <form action="$Env{"CGIHandle"}" method="post" name="faq" target="faq">
        <input type="hidden" name="Action" value="AgentFAQ"/>
        <input type="hidden" name="Nav" value="None"/>
        <input type="hidden" name="Body" value=""/>
        <input type="hidden" name="Subject" value=""/>
        <input type="hidden" name="What" value=""/>
      </form>
<!-- dtl:block:Content -->
      <br/>
    </td>
  </tr>
</table>
