# --
# AgentTicketZoom.dtl - provides HTML for AgentTicketZoom.pm
# Copyright (C) 2001-2008 OTRS AG, http://otrs.org/
# --
# $Id: AgentTicketZoom.dtl,v 1.45 2008/07/09 12:32:06 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt.
# --

<!-- dtl:block:Header -->
<!-- start ticket head $Data{"TicketNumber"} -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td width="70%" class="mainhead">
      $Env{"Box0"}$Text{"Zoom"} $Config{"Ticket::Hook"}: $Data{"TicketNumber"} $Env{"Box1"}
<!-- dtl:block:Title-->
      $QData{"Title","60"}
<!-- dtl:block:Title-->
    </td>
    <td align="right" width="30%" class="mainhead">
      $Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
    </td>
  </tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td width="70%" class="menu">
<!-- dtl:block:Menu -->
<!-- dtl:block:MenuItemSplit -->
      -
<!-- dtl:block:MenuItemSplit -->
<!-- dtl:block:MenuItem -->
      <a href="$Env{"Baselink"}$Data{"Link"}" $Data{"LinkParam"} onmouseover="window.status='$JSText{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="menuitem" title="$Text{"$QData{"Description"}"}">$Text{"$QData{"Name"}"}</a>
<!-- dtl:block:MenuItem -->
<!-- dtl:block:Menu -->
    </td>
    <td align="right" width="30%" class="menu">
      <table border="0" cellspacing="0" cellpadding="0">
        <tr>
          <td class="mainkey">$Text{"Created"}:</td>
          <td class="mainvalue"> $TimeLong{"$Data{"Created"}"}</td>
        </tr>
      </table>
    </td>
  </tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<!-- dtl:block:Header -->
<!-- dtl:block:Body -->
  <tr>
    <td rowspan="2" valign="top" width="75%" class="mainbody">

<!-- dtl:block:Tree -->
      <table border="0" width="100%" cellspacing="0" cellpadding="1">
        <tr>
          <td>
            <table border="0" width="100%" cellspacing="0" cellpadding="1">
<!-- dtl:block:TreeItem -->
              <tr class="$QData{"SenderType"}-$QData{"ArticleType"}" onmouseover="this.className='highlight';" onmouseout="this.className='$QData{"SenderType"}-$QData{"ArticleType"}';">
                <td class="small">
                  <div title="$QData{"From","70"}: $QData{"Subject","200"} - $TimeShort{"$QData{"Created"}"}">
                  $Data{"Start2"}$Data{"Space"}$Data{"Stop2"}$Data{"Start"}$Data{"Start2"}&nbsp;$QData{"Count"}.&nbsp;$Data{"Stop2"}&nbsp;<a href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$QData{"TicketID"}&ArticleID=$QData{"ArticleID"}&ZoomExpand=$LQData{"ZoomExpand"}#$QData{"ArticleID"}" onmouseover="window.status='$JSText{"$QData{"SenderType"}"} ($Text{"$QData{"ArticleType"}"})'; return true;" onmouseout="window.status='';">$Text{"$QData{"SenderType"}"}&nbsp;($Text{"$QData{"ArticleType"}"})</a>$Data{"Stop"}
<!-- dtl:block:TreeItemEmail -->
                  (<a href="$Env{"Baselink"}Action=AgentTicketPlain&TicketID=$QData{"TicketID"}&ArticleID=$QData{"ArticleID"}" onmouseover="window.status='$JSText{"plain"}'; return true;" onmouseout="window.status='';" title="$Text{"plain"}">$Text{"plain"}</a>)
<!-- dtl:block:TreeItemEmail -->
                  $Data{"Start"}$QData{"From","34"}: $QData{"Subject","36"}$Data{"Stop"}
                  </div>
                </td>
                <td class="small" align="right">
                  <nobr>
<!-- dtl:block:TreeItemAttachmentMore -->
                  [..]
<!-- dtl:block:TreeItemAttachmentMore -->
<!-- dtl:block:TreeItemAttachment -->
                  <a href="$Env{"Baselink"}Action=AgentTicketAttachment&ArticleID=$QData{"ArticleID"}&FileID=$QData{"FileID"}" title="$QData{"Filename"} - $QData{"Filesize"}" $Data{"Target"}><img border="0" src="$Env{"Images"}attach-small.png"></a>
<!-- dtl:block:TreeItemAttachment -->
                  </nobr>
                </td>
                <td class="small" align="right">
                  <nobr>$Data{"Start"}$TimeShort{"$QData{"Created"}"}$Data{"Stop"}</nobr>
                </td>
              </tr>
<!-- dtl:block:TreeItem -->
            </table>
          </td>
        </tr>
      </table>
<!-- dtl:block:Tree -->
      <hr size="2">
      <a name="$Data{"ArticleID"}"></a>
      <table border="0" width="100%" cellspacing="0" cellpadding="1">
        <tr>
          <td width="98%" valign="top">
            <table border="0" width="100%" cellspacing="0" cellpadding="1">
# From:, To:, Cc:
<!-- dtl:block:Row -->
              <tr>
                <td class="contentkey" width="15%">$Text{"$Data{"Key"}"}:</td>
                <td class="contentvalue" width="85%"> <div title="$QData{"Value"}">$QData{"Value","200"}</div></td>
              </tr>
<!-- dtl:block:Row -->
              <tr>
                <td class="contentkey">$Text{"Created"}:</td>
                <td class="contentvalue"> <div title="$TimeLong{"$Data{"Created"}"}">$TimeLong{"$Data{"Created"}"}</div></td>
              </tr>
# show the ArticleFreeKey1-3 and ArticleFreeText1-3
<!-- dtl:block:ArticleFreeText -->
              <tr>
                <td class="contentkey" width="15%">$QData{"Key"}:</td>
                <td class="contentvalue" width="85%"> <div title="$QData{"Value"}">$QData{"Value","160"}</div></td>
              </tr>
<!-- dtl:block:ArticleFreeText -->
# show ArticleFreeKey1-3 and ArticleFreeText1-3 (in other way like the block, so you could add link or somethin else)
#       <dtl if ($Data{"ArticleFreeKey1"} ne "") { $Data{"ArticleFreeString1"} = "<tr><td class="contentkey">$QData{"ArticleFreeKey1"}:</td><td class="contentvalue"> $QData{"FreeText1"}</td></tr>"; }>
#       <dtl if ($Data{"ArticleFreeKey2"} ne "") { $Data{"ArticleFreeString2"} = "<tr><td class="contentkey">$QData{"ArticleFreeKey2"}:</td><td class="contentvalue"> $QData{"FreeText2"}</td></tr>"; }>
#       <dtl if ($Data{"ArticleFreeKey3"} ne "") { $Data{"ArticleFreeString3"} = "<tr><td class="contentkey">$QData{"ArticleFreeKey3"}:</td><td class="contentvalue"> $QData{"FreeText3"}</td></tr>"; }>
#     $Data{"ArticleFreeString1"}
#     $Data{"ArticleFreeString2"}
#     $Data{"ArticleFreeString3"}

# show article options like signed, crypted, ...
<!-- dtl:block:ArticleOption -->
              <dtl if ($Data{"Successful"} eq "0") { $Data{"StartFont"} = "<font color="red">"; }>
              <dtl if ($Data{"Successful"} eq "0") { $Data{"StopFont"} = "</font>"; }>
              <dtl if ($Data{"Successful"} eq "1") { $Data{"StartFont"} = "<font color="green">"; }>
              <dtl if ($Data{"Successful"} eq "1") { $Data{"StopFont"} = "</font>"; }>
              <tr>
                <td class="contentkey" width="15%">$Text{"$Data{"Key"}"}:</td>
                <td class="contentvalue" width="85%"> <div title="$QData{"Value"}">$Data{"StartFont"}$QData{"Value","160"}$Data{"StopFont"}</div></td>
              </tr>
<!-- dtl:block:ArticleOption -->
# show attachments
<!-- dtl:block:ArticleAttachment -->
              <tr>
                <td class="contentkey" width="15%">$Text{"$Data{"Key"}"}:</td>
                <td class="contentvalue" width="85%">
                  <table border="0" cellspacing="0" cellpadding="1">
<!-- dtl:block:ArticleAttachmentRow -->
                    <tr>
                      <td>$QData{"Filename"}</td>
                      <td>
<!-- dtl:block:ArticleAttachmentRowLink -->
                        <a href="$Data{"Link"}" $Data{"Target"} onmouseover="window.status='$JSText{"$QData{"Action"}"}: $QData{"Filename"}';return true;" onmouseout="window.status='';"><img src="$Env{"Images"}$QData{"Image"}" border="0" alt="$Text{"$QData{"Action"}"}" title="$Text{"$QData{"Action"}"}"></a>
<!-- dtl:block:ArticleAttachmentRowLink -->
<!-- dtl:block:ArticleAttachmentRowNoLink -->
                        <img src="$Env{"Images"}$QData{"Image"}" border="0" alt="$Text{"$QData{"Action"}"}" title="$Text{"$QData{"Action"}"}">
<!-- dtl:block:ArticleAttachmentRowNoLink -->
                      </td>
                      <td align="right">$QData{"Filesize"}</td>
                    </tr>
<!-- dtl:block:ArticleAttachmentRow -->
                  </table>
                </td>
              </tr>
<!-- dtl:block:ArticleAttachment -->
            </table>

$Data{"BodyNote"}
            <div class="message">
$Data{"Body"}
            </div>
          </td>
          <td valign="top">
<!-- dtl:block:Expand -->
            <div title="$Text{"Expand View"}">
            <a href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$QData{"TicketID"}&ArticleID=$QData{"ArticleID"}&ZoomExpand=1" onmouseover="window.status='$JSText{"Expand"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}expand.png"></a>
            </div>
<!-- dtl:block:Expand -->
<!-- dtl:block:Collapse -->
            <div title="$Text{"Collapse View"}">
            <a href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$QData{"TicketID"}&ArticleID=$QData{"ArticleID"}&ZoomExpand=0" onmouseover="window.status='$JSText{"Collapse View"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}collapse.png"></a>
            </div>
<!-- dtl:block:Collapse -->
          </td>
        </tr>
      </table>
<!-- dtl:block:LinkTableComplex -->
      <hr size="2">
      <br>
      <table width="98%" align="center" border="0" cellspacing="0" cellpadding="0">
        <tr>
          <td>
            $Data{"LinkTableStrg"}
          </td>
        </tr>
      </table>
<!-- dtl:block:LinkTableComplex -->
    </td>
    <td width="25%" valign="top" class="PriorityID-$Data{"PriorityID"}">
# show ticket status (state, lock, ...)
<!-- dtl:block:Status -->
      <table border="0" cellspacing="1" cellpadding="0" width="100%">
<!-- dtl:block:Type -->
        <tr valign="top">
          <td><b>$Text{"Type"}:</b></td>
          <td>
            <div title="$QData{"Type"}">$QData{"Type","18"}</div>
          </td>
        </tr>
<!-- dtl:block:Type -->
        <tr valign="top">
          <td><b>$Text{"State"}:</b></td>
          <td>
            <font color="red">
            <div title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</div>
            </font>
          </td>
        </tr>
        <tr valign="top">
          <td><b>$Text{"Locked"}:</b></td>
          <td>
            <font color="red">
            <div title="$Quote{"$Text{"$Data{"Lock"}"}"}">$Quote{"$Text{"$Data{"Lock"}"}","18"}</div>
            </font>
          </td>
        </tr>
        <tr valign="top">
          <td><b>$Text{"Priority"}:</b></td>
          <td>
            <font color="red">
            <div title="$Quote{"$Text{"$Data{"Priority"}"}"}">$Quote{"$Text{"$Data{"Priority"}"}","18"}</div>
            </font>
          </td>
        </tr>
        <tr valign="top">
          <td><b>$Text{"Queue"}:</b></td>
          <td>
            <font color="red">
            <div title="$QData{"Queue"}">$QData{"Queue","18"}</div>
            </font>
          </td>
        </tr>
<!-- dtl:block:Service -->
        <tr valign="top">
          <td><b>$Text{"Service"}:</b></td>
          <td>
            <div title="$QData{"Service"}">$QData{"Service","18"}</div>
          </td>
        </tr>
<!-- dtl:block:Service -->
<!-- dtl:block:SLA -->
        <tr valign="top">
          <td><b>$Text{"SLA"}:</b></td>
          <td>
            <div title="$QData{"SLA"}">$QData{"SLA","18"}</div>
          </td>
        </tr>
<!-- dtl:block:SLA -->
<!-- dtl:block:FirstResponseTime -->
        <tr valign="top">
          <td><b>$Text{"First Response Time"}:</b></td>
          <td>
<!-- dtl:block:FirstResponseTimeFontStart -->
            <font color="red">
<!-- dtl:block:FirstResponseTimeFontStart -->
            <div title="$Text{"Service Time"}: $QData{"FirstResponseTimeWorkingTime"}">
            $QData{"FirstResponseTimeHuman"}
            <br/>
            $TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}
            </div>
<!-- dtl:block:FirstResponseTimeFontStop -->
            </font>
<!-- dtl:block:FirstResponseTimeFontStop -->
          </td>
        </tr>
<!-- dtl:block:FirstResponseTime -->
<!-- dtl:block:UpdateTime -->
        <tr valign="top">
          <td><b>$Text{"Update Time"}:</b></td>
          <td>
<!-- dtl:block:UpdateTimeFontStart -->
            <font color="red">
<!-- dtl:block:UpdateTimeFontStart -->
            <div title="$Text{"Service Time"}: $QData{"UpdateTimeWorkingTime"}">
            $QData{"UpdateTimeHuman"}
            <br/>
            $TimeShort{"$QData{"UpdateTimeDestinationDate"}"}
            </div>
<!-- dtl:block:UpdateTimeFontStop -->
            </font>
<!-- dtl:block:UpdateTimeFontStop -->
          </td>
        </tr>
<!-- dtl:block:UpdateTime -->
<!-- dtl:block:SolutionTime -->
        <tr valign="top">
          <td><b>$Text{"Solution Time"}:</b></td>
          <td>
<!-- dtl:block:SolutionTimeFontStart -->
            <font color="red">
<!-- dtl:block:SolutionTimeFontStart -->
            <div title="$Text{"Service Time"}: $QData{"SolutionTimeWorkingTime"}">
            $QData{"SolutionTimeHuman"}
            <br/>
            $TimeShort{"$QData{"SolutionTimeDestinationDate"}"}
            </div>
<!-- dtl:block:SolutionTimeFontStop -->
            </font>
<!-- dtl:block:SolutionTimeFontStop -->
          </td>
        </tr>
<!-- dtl:block:SolutionTime -->
        <tr valign="top">
          <td><b>$Text{"CustomerID"}:</b></td>
          <td>
            <a href="$Config{"CustomerDBLink"}" $Config{"CustomerDBLinkTarget"}>$Quote{"$Data{"CustomerID"}","18"}</a>
          </td>
        </tr>
        <tr valign="top">
          <td><b>$Text{"Accounted time"}:</b></td>
          <td>$Data{"TicketTimeUnits"}</td>
        </tr>
# use ticket is pending
        <dtl if ($Data{"PendingUntil"} ne "") { $Data{"PendingUntilString"} = "<tr valign="top"><td><b>$Text{"Pending till"}:</b></td><td>$Data{"PendingUntil"}</td></tr>"; }>
        $Data{"PendingUntilString"}
<!-- dtl:block:Owner -->
        <tr  valign="top">
          <td><b>$Text{"Owner"}:</b></td>
          <td>
            <div title="$QData{"UserLogin"} ($QData{"UserFirstname"}$QData{"UserLastname"})">
            $QData{"UserLogin","18"} ($Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"})
            </div>
          </td>
        </tr>
<!-- dtl:block:Owner -->
<!-- dtl:block:Responsible -->
        <tr  valign="top">
          <td><b>$Text{"Responsible"}:</b></td>
          <td>
            <div title="$QData{"UserLogin"} ($QData{"UserFirstname"}$QData{"UserLastname"})">
            $QData{"UserLogin","18"} ($Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"})
            </div>
          </td>
        </tr>
<!-- dtl:block:Responsible -->
# show TicketFreeKey1-16 and TicketFreeText1-16
<!-- dtl:block:TicketFreeText -->
        <tr valign="top">
          <td><b>$QData{"TicketFreeKey","25"}:</b></td>
          <td>
<!-- dtl:block:TicketFreeTextPlain -->
            <div title="$QData{"TicketFreeText"}">$QData{"TicketFreeText","25"}</div>
<!-- dtl:block:TicketFreeTextPlain -->
<!-- dtl:block:TicketFreeTextLink -->
            <div title="$QData{"TicketFreeText"}"><a href="$Data{"TicketFreeTextLink"}" target="_blank">$QData{"TicketFreeText","25"}</a></div>
<!-- dtl:block:TicketFreeTextLink -->
          </td>
        </tr>
<!-- dtl:block:TicketFreeText -->
#<!-- dtl:block:TicketFreeText1 -->
#          <tr valign="top">
#            <td><b>$QData{"TicketFreeKey1","25"}:</b></td>
#            <td>
#<!-- dtl:block:TicketFreeTextPlain1 -->
#              <div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div>
#<!-- dtl:block:TicketFreeTextPlain1 -->
#<!-- dtl:block:TicketFreeTextLink1 -->
#              <div title="$QData{"TicketFreeText1"}"><a href="$Config{"TicketFreeTextLink1"}" target="_blank">$QData{"TicketFreeText1","25"}</a></div>
#<!-- dtl:block:TicketFreeTextLink1 -->
#            </td>
#          </tr>
#<!-- dtl:block:TicketFreeText1 -->
#<!-- dtl:block:TicketFreeText2 -->
#          <tr valign="top">
#            <td><b>$QData{"TicketFreeKey2","25"}:</b></td>
#            <td>
#<!-- dtl:block:TicketFreeTextPlain2 -->
#              <div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div>
#<!-- dtl:block:TicketFreeTextPlain2 -->
#<!-- dtl:block:TicketFreeTextLink2 -->
#              <div title="$QData{"TicketFreeText2"}"><a href="$Config{"TicketFreeTextLink2"}" target="_blank">$QData{"TicketFreeText2","25"}</a></div>
#<!-- dtl:block:TicketFreeTextLink2 -->
#            </td>
#          </tr>
#<!-- dtl:block:TicketFreeText2 -->

# use this if you want to show TicketFreeTime1-6
<!-- dtl:block:TicketFreeTime -->
        <tr valign="top">
          <td><b>$Text{"$QData{"TicketFreeTimeKey"}"}:</b></td>
          <td><div title="$TimeShort{"$QData{"TicketFreeTime"}"}">$TimeShort{"$QData{"TicketFreeTime"}"}</div></td>
        </tr>
<!-- dtl:block:TicketFreeTime -->
#<!-- dtl:block:TicketFreeTime1 -->
#          <tr valign="top">
#            <td><b>$Text{"$Config{"TicketFreeTimeKey1"}"}:</b></td>
#            <td><div title="$TimeShort{"$QData{"TicketFreeTime1"}"}">$TimeShort{"$QData{"TicketFreeTime1"}"}</div></td>
#          </tr>
#<!-- dtl:block:TicketFreeTime1 -->
#<!-- dtl:block:TicketFreeTime2 -->
#          <tr valign="top">
#            <td><b>$Text{"$Config{"TicketFreeTimeKey2"}"}:</b></td>
#            <td><div title="$TimeShort{"$QData{"TicketFreeTime2"}"}">$TimeShort{"$QData{"TicketFreeTime2"}"}</div></td>
#          </tr>
#<!-- dtl:block:TicketFreeTime2 -->

# object links
<!-- dtl:block:LinkTableSimple -->
        $Data{"LinkTableStrg"}
<!-- dtl:block:LinkTableSimple -->
      </table>
# show customer info table
<!-- dtl:block:CustomerTable -->
      <p>
        <hr>
        <b>$Text{"Customer Info"}:</b>
        $Data{"CustomerTable"}
        <hr>
      </p>
<!-- dtl:block:CustomerTable -->
<!-- dtl:block:Status -->
      <table border="0" cellspacing="0" cellpadding="1" width="95%">
        <tr>
          <td>
# show compose links
<!-- dtl:block:AgentIsCustomer -->
            <p>
              <b>$Text{"Your own Ticket"}:</b>
              <br/>
              <table border="0">
                <tr>
                  <td>
                    <li>
                    <a href="$Env{"Baselink"}Action=AgentTicketCustomerFollowUp&TicketID=$Data{"TicketID"}" onmouseover="window.status='$JSText{"Compose Follow up"}'; return true;" onmouseout="window.status='';">$Text{"Compose Follow up"}</a>
                    </li>
                  </td>
                </tr>
              </table>
            </p>
<!-- dtl:block:AgentIsCustomer -->
<!-- dtl:block:AgentAnswer -->
<!-- dtl:block:AgentAnswerCompose -->
            <p>
              <b>$Text{"Compose Answer"} ($Text{"email"}):</b>
              <br/>
              <table border="0">
                <tr>
                  <td>
                    $Data{"StdResponsesStrg"}
                  </td>
                </tr>
              </table>
            </p>
<!-- dtl:block:AgentAnswerCompose -->
<!-- dtl:block:AgentAnswerPhoneOutbound -->
            <p>
              <b>$Text{"Contact customer"} ($Text{"phone"}):</b>
              <br/>
              <table border="0">
                <tr>
                  <td>
                    <li>
                    <a href="$Env{"Baselink"}Action=AgentTicketPhoneOutbound&TicketID=$Data{"TicketID"}&QueueID=$Data{"QueueID"}" onmouseover="window.status='$JSText{"Phone call"}'; return true;" onmouseout="window.status='';">$Text{"Phone call"}</a>
                    </li>
$Data{"AgentPhoneStrg"}
                  </td>
                </tr>
              </table>
            </p>
<!-- dtl:block:AgentAnswerPhoneOutbound -->
<!-- dtl:block:AgentAnswer -->
# show article links
<!-- dtl:block:AgentArticleCom -->
            <p>
              <b>$Text{"Article"}:</b>
              <table border="0">
                <tr>
                  <td>
# check if print should be shown
<!-- dtl:block:AgentArticleComPrint -->
                    <a href="$Env{"Baselink"}Action=AgentTicketPrint&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}" onmouseover="window.status='$JSText{"Print"}'; return true;" onmouseout="window.status='';">$Text{"Print"}</a>
<!-- dtl:block:AgentArticleComPrint -->
# check if forward should be shown
<!-- dtl:block:AgentArticleComForward -->
                    <a href="$Env{"Baselink"}Action=AgentTicketForward&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}" onmouseover="window.status='$JSText{"Forward"}'; return true;" onmouseout="window.status='';">$Text{"Forward"}</a>
<!-- dtl:block:AgentArticleComForward -->
# check if bounce should be shown
<!-- dtl:block:AgentArticleComBounce -->
                    <dtl if ($Data{"ArticleType"} eq "email-external") { $Data{"ArticleBounceString"} = "Bounce"; }>
                    <dtl if ($Data{"SenderType"} ne "customer") { $Data{"ArticleBounceString"} = ""; }>
                    <a href="$Env{"Baselink"}Action=AgentTicketBounce&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}" onmouseover="window.status='$JSText{"Bounce"}'; return true;" onmouseout="window.status='';">$Text{"$Data{"ArticleBounceString"}"}</a>
<!-- dtl:block:AgentArticleComBounce -->
# check if split should be shown
<!-- dtl:block:AgentArticleComPhone -->
                    <dtl if ($Data{"SenderType"} eq "customer") { $Data{"ArticleSplitString"} = "Split"; }>
                    <a href="$Env{"Baselink"}Action=AgentTicketPhone&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}&LinkTicketID=$QData{"TicketID"}" onmouseover="window.status='$JSText{"Split"}'; return true;" onmouseout="window.status='';">$Text{"$Data{"ArticleSplitString"}"}</a>
<!-- dtl:block:AgentArticleComPhone -->
                  </td>
                </tr>
              </table>
            </p>
<!-- dtl:block:AgentArticleCom -->
          </td>
        </tr>
      </table>
    </td>
  </tr>
  <tr>
    <td valign="bottom" class="PriorityID-$Data{"PriorityID"}">
<!-- dtl:block:Move -->
      <p>
        <b>$Text{"Change queue"}:</b><br/>
        <form action="$Env{"CGIHandle"}" method="get">
          <input type="hidden" name="Action" value="AgentTicketMove"/>
          <input type="hidden" name="QueueID" value="$QData{"QueueID"}"/>
          <input type="hidden" name="TicketID" value="$QData{"TicketID"}"/>
          $Data{"MoveQueuesStrg"}
          <input class="button" type="submit" value="$Text{"Move"}"/>
        </form>
      </p>
<!-- dtl:block:Move -->
    </td>
  </tr>
<!-- dtl:block:Body -->
<!-- dtl:block:Footer -->
</table>
<!-- dtl:block:Footer -->
