# --
# Kernel/Output/HTML/Standard/AgentTicketCustomerMessage.dtl - provides HTML form for customer message
# Copyright (C) 2001-2008 OTRS AG, http://otrs.org/
# --
# $Id: AgentTicketCustomerMessage.dtl,v 1.11 2008/04/02 08:59:22 ot Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt.
# --

<!-- start form -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose() {
    if (document.compose.Subject.value == "") {
        alert('$JSText{"A message should have a subject!"}');
        document.compose.Subject.focus();
        return false;
    }
    else if (document.compose.Body.value == "") {
        alert('$JSText{"A message should have a body!"}');
        document.compose.Body.focus();
        return false;
    }
    else {
        return true;
    }
}
//-->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function SpellCheckSubmit() {
    document.spelling.Body.value = document.compose.Body.value;
    window.open('', 'spelling', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.spelling.submit()
}
// -->
</script>

<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td class="mainhead">
      $Env{"Box0"}$Text{"Follow up"}: $Data{"TicketNumber"}$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td class="mainbody">
      <br/>
      <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
        <input type="hidden" name="Action" value="$Env{"Action"}"/>
        <input type="hidden" name="Subaction" value="Store"/>
        <input type="hidden" name="TicketID" value="$Data{"TicketID"}"/>
        <input type="hidden" name="FormID" value="$Data{"FormID"}"/>
        <table border="0" width="800" align="center" cellspacing="0" cellpadding="4">
          <tr>
            <td colspan="2" class="contenthead">$Text{"Options"}</td>
          </tr>
          <tr>
            <td class="contentbody">
              <table border="0" width="100%">
                <tr>
                  <td width="15%" class="contentkey">$Text{"Subject"}:</td>
                  <td width="85%" class="contentvalue">
                    <input type="text" name="Subject" value="" size="70"/>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Options"}:</td>
                  <td class="contentvalue">
<!-- dtl:block:SpellCheck -->
                    $Env{"Box0"}<a href="" onclick="SpellCheckSubmit(); return false;" onmouseover="window.status='$JSText{"Spell Check"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}spell.png">$Text{"Spell Check"}</a>$Env{"Box1"}
<!-- dtl:block:SpellCheck -->
                    $Env{"Box0"}<a href="#attachment" onmouseover="window.status='$JsText{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"}
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Text"}:</td>
                  <td class="contentvalue">
                    <textarea name="Body" rows="15" cols="60" wrap="$Env{"BrowserWrap"}"></textarea>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Attachment"}:</td>
                  <td class="contentvalue">
                    <input name="file_upload" type="file" size="40" class="fixed"/>&nbsp;<a name="attachment"></a>
                  </td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Next state"}:</td>
                  <td class="contentvalue"> $Data{"NextStatesStrg"}</td>
                </tr>
              </table>
              <br/>
            </td>
          </tr>
          <tr>
            <td colspan="2" class="contentfooter">
              <input class="button" accesskey="g" type="submit" value="$Text{"Submit"}" onclick="return submit_compose();"/>
            </td>
          </tr>
        </table>
      </form>
      <br/>
      <form action="$Env{"CGIHandle"}" method="post" name="spelling" target="spelling">
        <input type="hidden" name="Action" value="AgentSpelling"/>
        <input type="hidden" name="Body" value=""/>
        <input type="hidden" name="spell_lang" value=""/>
      </form>
    </td>
  </tr>
</table>
<!-- end form -->
