# --
# AgentTicketSearch.dtl - provides HTML form for AgentTicketSearch
# Copyright (C) 2001-2008 OTRS AG, http://otrs.org/
# --
# $Id: AgentTicketSearch.dtl,v 1.24 2008/04/20 01:24:19 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt.
# --

<!-- dtl:block:Search -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td class="mainhead">
      $Env{"Box0"}$Text{"Ticket Search"}$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td align="center" class="mainbody">
      <br/>
      <form action="$Env{"CGIHandle"}" method="get">
        <input type="hidden" name="Action" value="$Env{"Action"}"/>
        <input type="hidden" name="Subaction" value="LoadProfile"/>
        <table width="800" border="0" cellspacing="0" cellpadding="3">
          <tr>
            <td class="contenthead">$Text{"Profile"}</td>
          </tr>
          <tr>
            <td class="contentbody">
              <table border="0" cellspacing="0" cellpadding="3">
                <tr>
                  <td class="contentkey">
                    $Text{"Search-Template"}
                  </td>
                  <td class="contentvalue">
                    $Data{"ProfilesStrg"}
                  </td>
                </tr>
              </table>
            </td>
          </tr>
          <tr>
            <td class="contentfooter">
              <input class="button" name="SelectTemplate" type="submit" value="$Text{"Select"}"/>
              <input class="button" name="EraseTemplate" type="submit" value="$Text{"Delete"}"/>
              <input class="button" name="SearchTemplate" type="submit" value="$Text{"Search"}"/>
            </td>
          </tr>
        </table>
      </form>
      <br/>
      <form action="$Env{"CGIHandle"}" method="post" name="compose">
        <input type="hidden" name="Action" value="$Env{"Action"}"/>
        <input type="hidden" name="Subaction" value="Search"/>
        <table width="800" border="0" cellspacing="0" cellpadding="3">
          <tr>
            <td colspan="2" class="contenthead">$Config{"Ticket::Hook"} $Text{"and"} $Text{"CustomerID"}</td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <table width="100%" border="0" cellspacing="0" cellpadding="3">
                <tr>
                  <td width="50%" class="contentkey">$Config{"Ticket::Hook"} $Text{"(e. g. 10*5155 or 105658*)"}</td>
                  <td width="50%" class="contentvalue"><input type="text" name="TicketNumber" size="30" value="$QData{"TicketNumber"}"/></td>
                </tr>
<!-- dtl:block:TicketTitle-->
                <tr>
                  <td class="contentkey">$Text{"Title"}</td>
                  <td class="contentvalue"><input type="text" name="Title" size="30" value="$QData{"Title"}"/></td>
                </tr>
<!-- dtl:block:TicketTitle-->
                <tr>
                  <td class="contentkey">$Text{"CustomerID"} $Text{"(e. g. 234321)"}</td>
                  <td class="contentvalue"><input type="text" name="CustomerID" size="30" value="$QData{"CustomerID"}"/></td>
                </tr>
                <tr align="left">
                  <td class="contentkey">$Text{"Customer User Login"} $Text{"(e. g. U5150)"}</td>
                  <td class="contentvalue"><input type="text" name="CustomerUserLogin" size="30" value="$QData{"CustomerUserLogin"}"/></td>
                </tr>
<!-- dtl:block:TicketType -->
                <tr>
                  <td width="50%" class="contentkey">$Text{"Type"}</td>
                  <td width="50%" class="contentvalue">$Data{"TypesStrg"}</td>
                </tr>
<!-- dtl:block:TicketType -->
              </table>
            </td>
          </tr>
          <tr>
            <td colspan="2" class="contenthead">$Text{"Fulltext-Search in Article (e. g. "Mar*in" or "Baue*")"}</td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <table width="100%" border="0" cellspacing="0" cellpadding="3">
                <tr>
                  <td width="50%" class="contentkey">$Text{"From"}</td>
                  <td width="50%" class="contentvalue"><input type="text" name="From" size="30" value="$QData{"From"}"/></td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"To"}</td>
                  <td class="contentvalue"><input type="text" name="To" size="30" value="$QData{"To"}"/></td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Cc"}</td>
                  <td class="contentvalue"><input type="text" name="Cc" size="30" value="$QData{"Cc"}"/></td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Subject"}</td>
                  <td class="contentvalue"><input type="text" name="Subject" size="30" value="$QData{"Subject"}"/></td>
                </tr>
                <tr>
                  <td class="contentkey">$Text{"Text"}</td>
                  <td class="contentvalue"><input type="text" name="Body" size="30" value="$QData{"Body"}"/></td>
                </tr>
              </table>
            </td>
          </tr>
          <tr>
            <td colspan="2" class="contenthead">$Text{"TicketFreeText"}</td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <table width="100%" border="0" cellspacing="0" cellpadding="3">
<!-- dtl:block:TicketFreeText -->
                <tr>
                  <td width="50%" class="contentkey">$Data{"TicketFreeKeyField"}</td>
                  <td width="50%" class="contentvalue">$Data{"TicketFreeTextField"}</td>
                </tr>
<!-- dtl:block:TicketFreeText -->
#<!-- dtl:block:TicketFreeText1 -->
#                <tr>
#                  <td class="contentbody">$Data{"TicketFreeKeyField1"}</td>
#                  <td class="contentbody">$Data{"TicketFreeTextField1"}</td>
#                </tr>
#<!-- dtl:block:TicketFreeText1 -->
#<!-- dtl:block:TicketFreeText2 -->
#                <tr>
#                  <td class="contentbody">$Data{"TicketFreeKeyField2"}</td>
#                  <td class="contentbody">$Data{"TicketFreeTextField2"}</td>
#                </tr>
#<!-- dtl:block:TicketFreeText2 -->
              </table>
            </td>
          </tr>
<!-- dtl:block:TicketFreeTime -->
          <tr>
            <td colspan="2" class="contentbody">
              <table width="100%" border="0" cellspacing="0" cellpadding="0">
                <tr>
                  <td width="15%" class="contentkey">
                    $Text{"$QData{"TicketFreeTimeKey"}"}
                  </td>
                  <td width="85%" class="contentvalue">
                    <input type="checkbox" name="TicketFreeTime$QData{"Count"}" value="checked" $QData{"TicketFreeTime"}/>
                    $Text{"Between"} $Data{"TicketFreeTimeStart"} $Text{"and"} $Data{"TicketFreeTimeStop"}.
                  </td>
                </tr>
              </table>
            </td>
          </tr>
<!-- dtl:block:TicketFreeTime -->
#<!-- dtl:block:TicketFreeTime1 -->
#          <tr>
#            <td colspan="2" class="contentbody">
#              $Text{"$Config{"TicketFreeTimeKey1"}"}
#              <input type="checkbox" name="TicketFreeTime1" value="checked" $QData{"TicketFreeTime1"}/>
#              $Text{"Between"} $Data{"TicketFreeTime1Start"} $Text{"and"} $Data{"TicketFreeTime1Stop"}
#            </td>
#          </tr>
#<!-- dtl:block:TicketFreeTime1 -->
#<!-- dtl:block:TicketFreeTime2 -->
#          <tr>
#            <td colspan="2" class="contentbody">
#              $Text{"$Config{"TicketFreeTimeKey2"}"}
#              <input type="checkbox" name="TicketFreeTime2" value="checked" $QData{"TicketFreeTime2"}/>
#              $Text{"Between"} $Data{"TicketFreeTime2Start"} $Text{"and"} $Data{"TicketFreeTime2Stop"}
#            </td>
#          </tr>
#<!-- dtl:block:TicketFreeTime2 -->
<!-- dtl:block:TicketService -->
          <tr>
            <td width="50%" class="contenthead">$Text{"Service"}</td>
            <td width="50%" class="contenthead">$Text{"SLA"}</td>
          </tr>
          <tr>
            <td class="contentbody">$Data{"ServicesStrg"}</td>
            <td class="contentbody">$Data{"SLAsStrg"}</td>
          </tr>
<!-- dtl:block:TicketService -->
          <tr>
            <td width="50%" class="contenthead">$Text{"Priority"}</td>
            <td width="50%" class="contenthead">$Text{"State"}</td>
          </tr>
          <tr>
            <td class="contentbody">$Data{"PrioritiesStrg"}</td>
            <td class="contentbody">$Data{"StatesStrg"}</td>
          </tr>
          <tr>
            <td class="contenthead">$Text{"Queue"}</td>
            <td class="contenthead">$Text{"Agent"}/$Text{"Owner"}</td>
          </tr>
          <tr>
            <td class="contentbody">$Data{"QueuesStrg"}</td>
            <td class="contentbody">$Data{"UserStrg"}</td>
          </tr>
          <tr>
            <td class="contenthead">$Text{"Created in Queue"}</td>
            <td class="contenthead">$Text{"Created by"} $Text{"Agent"}/$Text{"Owner"}</td>
          </tr>
          <tr>
            <td class="contentbody">$Data{"CreatedQueuesStrg"}</td>
            <td class="contentbody">$Data{"CreatedUserStrg"}</td>
          </tr>
<!-- dtl:block:TicketResponsibleWatcher -->
          <tr>
<!-- dtl:block:TicketResponsibleWatcherHeaderOn -->
            <td width="50%" class="contenthead">$Text{"$QData{"Headline"}"}</td>
<!-- dtl:block:TicketResponsibleWatcherHeaderOn -->
<!-- dtl:block:TicketResponsibleWatcherHeaderOff -->
            <td width="50%" class="contenthead">&nbsp;</td>
<!-- dtl:block:TicketResponsibleWatcherHeaderOff -->
          </tr>
          <tr>
<!-- dtl:block:TicketResponsibleWatcherBodyOn -->
            <td class="contentbody">$Data{"SelectStrg"}</td>
<!-- dtl:block:TicketResponsibleWatcherBodyOn -->
<!-- dtl:block:TicketResponsibleWatcherBodyOff -->
            <td class="contentbody">&nbsp;</td>
<!-- dtl:block:TicketResponsibleWatcherBodyOff -->
          </tr>
<!-- dtl:block:TicketResponsibleWatcher -->
          <tr>
            <td colspan="2" class="contenthead">$Text{"Create Times"}</td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <input type="radio" name="TimeSearchType" value="" $Data{"TimeSearchType::None"}/>
              $Text{"No create time settings."}
            </td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <input type="radio" name="TimeSearchType" value="TimePoint" $Data{"TimeSearchType::TimePoint"}/>
              $Text{"Ticket created"} $Data{"TicketCreateTimePointStart"} $Data{"TicketCreateTimePoint"} $Data{"TicketCreateTimePointFormat"}
            </td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <input type="radio" name="TimeSearchType" value="TimeSlot" $Data{"TimeSearchType::TimeSlot"}/>
              $Text{"Ticket created between"} $Data{"TicketCreateTimeStart"} $Text{"and"} $Data{"TicketCreateTimeStop"}
            </td>
          </tr>
          <tr>
            <td colspan="2" class="contenthead">$Text{"Close Times"}</td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <input type="radio" name="CloseTimeSearchType" value="" $Data{"CloseTimeSearchType::None"}/>
              $Text{"No close time settings."}
            </td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <input type="radio" name="CloseTimeSearchType" value="TimePoint" $Data{"CloseTimeSearchType::TimePoint"}/>
              $Text{"Ticket closed"} $Data{"TicketCloseTimePointStart"} $Data{"TicketCloseTimePoint"} $Data{"TicketCloseTimePointFormat"}
            </td>
          </tr>
          <tr>
            <td colspan="2" class="contentbody">
              <input type="radio" name="CloseTimeSearchType" value="TimeSlot" $Data{"CloseTimeSearchType::TimeSlot"}/>
              $Text{"Ticket closed between"} $Data{"TicketCloseTimeStart"} $Text{"and"} $Data{"TicketCloseTimeStop"}
            </td>
          </tr>
          <tr>
            <td class="contenthead">$Text{"Result Form"}</td>
            <td class="contenthead">$Text{"Save Search-Profile as Template?"}</td>
          </tr>
          <tr>
            <td class="contentbody">$Data{"ResultFormStrg"}</td>
            <td class="contentbody">
              <input type="radio" name="SaveProfile" value="1"/> $Text{"Yes, save it with name"}
              <input type="text" name="Profile" size="10" value="$QData{"Profile"}"/>
            </td>
          </tr>
          <tr>
            <td colspan="4" class="contentfooter">
              <input class="button" accesskey="g" type="submit" value="$Text{"Search"}"/>
            </td>
          </tr>
        </table>
      </form>
      <br/>
    </td>
  </tr>
</table>
<!-- dtl:block:Search -->
