<?xml version="1.0" encoding="iso-8859-1"?>
<otrs_config version="1.0" init="Application">
    <CVS>$Id: Ticket.xml,v 1.194 2008/07/20 13:07:13 martin Exp $</CVS>
    <ConfigItem Name="Ticket::Hook" Required="1" Valid="1">
        <Description Lang="en">The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.</Description>
        <Description Lang="de">Ticket-Identifikator, z. B. Ticket#,Call#, MyTicket#. Als Standard wird Ticket# verwendet.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex="">Ticket#</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::HookDivider" Required="1" Valid="1">
        <Description Lang="en">The divider between TicketHook and ticket number. E.g ': '.</Description>
        <Description Lang="de">Der Teiler zwischen Ticket-Identifikator (TicketHook) und der Ticket-Nummer.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::SubjectSize" Required="1" Valid="1">
        <Description Lang="en">Max size of the subjects in an email reply.</Description>
        <Description Lang="de">Maximal zulässige Größe des Betreffs bei einer Email-Antwort.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">100</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::SubjectRe" Required="1" Valid="1">
        <Description Lang="en">The text at the beginning of the subject in an email reply, e.g. RE, AW or AS.</Description>
        <Description Lang="de">Präfix im Betreff bei einer Email-Antwort, z. B. RE, AW oder AS.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex="">Re</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::CustomQueue" Required="1" Valid="1">
        <Description Lang="en">Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.</Description>
        <Description Lang="de">Name der persönlich zusammengestellten Queues eines Agenten. Diese Queues können innerhalb der persönlichen Einstellungen ausgewählt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex="">My Queues</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::ChangeOwnerToEveryone" Required="1" Valid="1">
        <Description Lang="en">If you would like to make it possible to change the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.</Description>
        <Description Lang="de">Wenn es möglich sein soll, jeden Agenten des Systems zum Besitzer eines Tickets machen zu können muss dies aktiviert werden (kann für ASP nützlich sein). Normal werden nur die Agenten angezeigt, welche rw-Rechte in der Queue des Tickets haben.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::NewMessageMode" Required="1" Valid="1">
        <Description Lang="en">Mode how the new message count in the agent navigation bar is used.</Description>
        <Description Lang="de">Modus, wie der 'neue Nachrichten' Zähler im Agenten-Navigationsbar benutzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="ArticleLastSender">
                <Item Key="ArticleLastSender">ArticleLastSender</Item>
                <Item Key="ArticleSeen">ArticleSeen</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Responsible" Required="0" Valid="1">
        <Description Lang="en">Enable ticket responsible feature.</Description>
        <Description Lang="de">Aktivieren des Ticket-Verantwortlichkeits-Featues.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="1">Yes</Item>
                <Item Key="0">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::ResponsibleAutoSet" Required="0" Valid="1">
        <Description Lang="en">If ticket responsible feature is enabled, set automatically the owner as responsible on owner set.</Description>
        <Description Lang="de">Wenn das Ticket-Verantwortlichkeits-Featues aktiviert ist, wird beim nicht gesetzten Verantwortlichen der Besitzer auch automatisch als Verantwortlich gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1">Yes</Item>
                <Item Key="0">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Type" Required="1" Valid="1">
        <Description Lang="en">If ticket type feature is enabled, you can define ticket types for tickets (e. g. incident, problem, change, ...).</Description>
        <Description Lang="de">Wenn das Ticket-Typ Featues aktiviert ist, können Ticket Typen pro Ticket gesetzt werden (z. B. incident, problem, change, ...).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Service" Required="1" Valid="1">
        <Description Lang="en">If ticket service/SLA feature is enabled, you can define ticket services and SLAs for tickets (e. g. email, desktop, network, ...).</Description>
        <Description Lang="de">Wenn das Ticket-Service/SLA Featues aktiviert ist, können Ticket Services und SLAs pro Ticket gesetzt werden (z. B. Email, Arbeitsplatz, Netzwerk, ...).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey1" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 1 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des Freien-Schlüssel-Feldes 1 für Tickets. Damit kann eine neue Ticket-Eigenschaft definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey1::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 1 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 1 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText1" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 1 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 1 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText1::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 1 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 1 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText1::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 1 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 1 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText1"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey2" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 2 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des Freier-Key-Feldes 2 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey2::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 2 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 2 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText2" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 2 for tickets. It's a new ticket property.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 2 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText2::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 2 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 2 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText2::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 2 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 2 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText2"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey3" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 3 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 3 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey3::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 3 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 3 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText3" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 3 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 3 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText3::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 3 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 3 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText3::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 3 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 3 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText3"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey4" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 4 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 4 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey4::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 4 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 4 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText4" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 4 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 4 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText4::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 4 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 4 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText4::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 4 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 4 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText4"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey5" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 5 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 5 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey5::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 5 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 5 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText5" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 5 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 5 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText5::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 5 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 5 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText5::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 5 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 5 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText5"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey6" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 6 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 6 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey6::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 6 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 6 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText6" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 6 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 6 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText6::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 6 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 6 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText6::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 6 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 6 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText6"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey7" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 7 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 7 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey7::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 7 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 7 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText7" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 7 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 7 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText7::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 7 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 7 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText7::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 7 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 7 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText7"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey8" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 8 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 8 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey8::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 8 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 8 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText8" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 8 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 8 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText8::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 8 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 8 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText8::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 8 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 8 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText8"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText8::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 8 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 8 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText8"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey9" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 9 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 9 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey9::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 9 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 9 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText9" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 9 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 9 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText9::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 9 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 9 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText9::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 9 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 9 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText9"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey10" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 10 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 10 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey10::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 10 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 10 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText10" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 10 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 10 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText10::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 10 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 10 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText10::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 10 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 10 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText10"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey11" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 11 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 11 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey11::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 11 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 11 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText11" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 11 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 11 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText11::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 11 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 11 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText11::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 11 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 11 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText11"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey12" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 12 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 12 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey12::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 12 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 12 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText12" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 12 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 12 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText12::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 12 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 12 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText12::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 12 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 12 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText12"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey13" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 13 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 13 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey13::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 13 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 13 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText13" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 13 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 13 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText13::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 13 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 13 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText13::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 13 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 13 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText13"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey14" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 14 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 14 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey14::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 14 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 14 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText14" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 14 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 14 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText14::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 14 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 14 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText14::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 14 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 14 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText14"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey15" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 15 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 15 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey15::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 15 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 15 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText15" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 15 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 15 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText15::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 15 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 15 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText15::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 15 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 15 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText15"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey16" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 16 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 16 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Product">Product</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeKey16::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 16 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 16 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText16" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 16 for tickets. With this setting you can define a new ticket attribute.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 16 für Tickets. Hierüber können zusätzliche Ticketattribute definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="PC">PC</Item>
                <Item Key="Notebook">Notebook</Item>
                <Item Key="Phone">Phone</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText16::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 16 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 16 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">Notebook</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeText16::Link" Required="0" Valid="0">
        <Description Lang="en">Define the free text field 16 link for tickets. So this http link will be used in any ticket view.</Description>
        <Description Lang="de">Definition des Freien-Text-Feldes 16 Link für Tickets. Dieser http-Link wird in jeder Ticket-Ansicht erscheinen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeText</SubGroup>
        <Setting>
            <String Regex="">http://some.example.com/handle?query=$LQData{"TicketFreeText16"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeKey1" Required="1" Valid="1">
        <Description Lang="en">Define the key of TicketFreeTime field 1.</Description>
        <Description Lang="de">Definition des Schluessels von TicketFreeTime Feld 1.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>Termin1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeOptional1" Required="1" Valid="1">
        <Description Lang="en">Define, if TicketFreeTime field 1 is optional.</Description>
        <Description Lang="de">Definiert, ob TicketFreeTime Feld 1 optional ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeDiff1" Required="0" Valid="0">
        <Description Lang="en">Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 1.</Description>
        <Description Lang="de">Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 1.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>0</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimePeriod1" Required="0" Valid="0">
        <Description Lang="en">Define the period, which can selected in TicketFreeTime field 1.</Description>
        <Description Lang="de">Definition der Zeitspanne, die im TicketFreeTime Feld 1 selektiert werden kann.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Hash>
                <Item Key="YearPeriodPast">5</Item>
                <Item Key="YearPeriodFuture">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeKey2" Required="1" Valid="1">
        <Description Lang="en">Define the key of TicketFreeTime field 2.</Description>
        <Description Lang="de">Definition des Schluessels von TicketFreeTime Feld 2.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>Termin2</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeOptional2" Required="1" Valid="1">
        <Description Lang="en">Define, if TicketFreeTime field 2 is optional.</Description>
        <Description Lang="de">Definiert, ob TicketFreeTime Feld 2 optional ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeDiff2" Required="0" Valid="0">
        <Description Lang="en">Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 2.</Description>
        <Description Lang="de">Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 2.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>0</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimePeriod2" Required="0" Valid="0">
        <Description Lang="en">Define the period, which can selected in TicketFreeTime field 2.</Description>
        <Description Lang="de">Definition der Zeitspanne, die im TicketFreeTime Feld 2 selektiert werden kann.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Hash>
                <Item Key="YearPeriodPast">5</Item>
                <Item Key="YearPeriodFuture">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeKey3" Required="1" Valid="1">
        <Description Lang="en">Define the key of TicketFreeTime field 3.</Description>
        <Description Lang="de">Definition des Schluessels von TicketFreeTime Feld 3.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>Termin3</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeOptional3" Required="1" Valid="1">
        <Description Lang="en">Define, if TicketFreeTime field 3 is optional.</Description>
        <Description Lang="de">Definiert, ob TicketFreeTime Feld 3 optional ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeDiff3" Required="0" Valid="0">
        <Description Lang="en">Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 3.</Description>
        <Description Lang="de">Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 3.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>0</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimePeriod3" Required="0" Valid="0">
        <Description Lang="en">Define the period, which can selected in TicketFreeTime field 3.</Description>
        <Description Lang="de">Definition der Zeitspanne, die im TicketFreeTime Feld 3 selektiert werden kann.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Hash>
                <Item Key="YearPeriodPast">5</Item>
                <Item Key="YearPeriodFuture">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeKey4" Required="1" Valid="1">
        <Description Lang="en">Define the key of TicketFreeTime field 4.</Description>
        <Description Lang="de">Definition des Schluessels von TicketFreeTime Feld 4.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>Termin4</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeOptional4" Required="1" Valid="1">
        <Description Lang="en">Define, if TicketFreeTime field 4 is optional.</Description>
        <Description Lang="de">Definiert, ob TicketFreeTime Feld 4 optional ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeDiff4" Required="0" Valid="0">
        <Description Lang="en">Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 4.</Description>
        <Description Lang="de">Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 4.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>0</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimePeriod4" Required="0" Valid="0">
        <Description Lang="en">Define the period, which can selected in TicketFreeTime field 4.</Description>
        <Description Lang="de">Definition der Zeitspanne, die im TicketFreeTime Feld 4 selektiert werden kann.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Hash>
                <Item Key="YearPeriodPast">5</Item>
                <Item Key="YearPeriodFuture">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeKey5" Required="1" Valid="1">
        <Description Lang="en">Define the key of TicketFreeTime field 5.</Description>
        <Description Lang="de">Definition des Schluessels von TicketFreeTime Feld 5.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>Termin5</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeOptional5" Required="1" Valid="1">
        <Description Lang="en">Define, if TicketFreeTime field 5 is optional.</Description>
        <Description Lang="de">Definiert, ob TicketFreeTime Feld 5 optional ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeDiff5" Required="0" Valid="0">
        <Description Lang="en">Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 5.</Description>
        <Description Lang="de">Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 5.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>0</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimePeriod5" Required="0" Valid="0">
        <Description Lang="en">Define the period, which can selected in TicketFreeTime field 5.</Description>
        <Description Lang="de">Definition der Zeitspanne, die im TicketFreeTime Feld 5 selektiert werden kann.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Hash>
                <Item Key="YearPeriodPast">5</Item>
                <Item Key="YearPeriodFuture">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeKey6" Required="1" Valid="1">
        <Description Lang="en">Define the key of TicketFreeTime field 6.</Description>
        <Description Lang="de">Definition des Schluessels von TicketFreeTime Feld 6.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>Termin6</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeOptional6" Required="1" Valid="1">
        <Description Lang="en">Define, if TicketFreeTime field 6 is optional.</Description>
        <Description Lang="de">Definiert, ob TicketFreeTime Feld 6 optional ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimeDiff6" Required="0" Valid="0">
        <Description Lang="en">Define the difference (in seconds) of the defaultvalue in TicketFreeTime field 6.</Description>
        <Description Lang="de">Definition des Unterschieds (in Sekunden) des Defaultwerts von TicketFreeTime Feld 6.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <String>0</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketFreeTimePeriod6" Required="0" Valid="0">
        <Description Lang="en">Define the period, which can selected in TicketFreeTime field 6.</Description>
        <Description Lang="de">Definition der Zeitspanne, die im TicketFreeTime Feld 6 selektiert werden kann.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTime</SubGroup>
        <Setting>
            <Hash>
                <Item Key="YearPeriodPast">5</Item>
                <Item Key="YearPeriodFuture">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeKey1" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 1 for articles. With this setting you can define a new article property.</Description>
        <Description Lang="de">Definition des Freien-Schlüssel-Feldes 1 für Artikeln. Damit kann eine neue Artikel-Eigenschaft definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Work">Work</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeKey1::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of article FreeTextField 1 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 1 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeText1" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 1 for article. It's a new article property.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 1 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="Research">Research</Item>
                <Item Key="Bugfix">Bugfix</Item>
                <Item Key="Consulting">Consulting</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeText1::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 1 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 1 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <String Regex="">Research</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeKey2" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 2 for articles. It's a new article property.</Description>
        <Description Lang="de">Definition des Freier-Key-Feldes 2 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="Work">Work</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeKey2::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of free key field 2 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiSchlüsselFeldes 2 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeText2" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 2 for articles. It's a new article property.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 2 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="Research">Research</Item>
                <Item Key="Bugfix">Bugfix</Item>
                <Item Key="Consulting">Consulting</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeText2::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 2 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 2 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <String Regex="">Research</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeKey3" Required="0" Valid="0">
        <Description Lang="en">Define the free key field 3 for articles. It's a new article property.</Description>
        <Description Lang="de">Definition des FreiSchlüsselFeldes 3 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="Work">Work</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeKey3::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 3 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 3 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeText3" Required="0" Valid="0">
        <Description Lang="en">Define the FreeTextField 3 for article. It's a new article ticket property.</Description>
        <Description Lang="de">Definition des FreiTextFeldes 3 für Artikel. Hierüber kann einen zusätzliches Artikel-Attribut definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="">-</Item>
                <Item Key="Research">Research</Item>
                <Item Key="Bugfix">Bugfix</Item>
                <Item Key="Consulting">Consulting</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleFreeText3::DefaultSelection" Required="0" Valid="0">
        <Description Lang="en">The default selection of FreeTextField 3 if more than one option is defined.</Description>
        <Description Lang="de">Die Standard-Auswahl des FreiTextFeldes 3 wenn mehrere Optionen definiert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::ArticleFreeText</SubGroup>
        <Setting>
            <String Regex="">Research</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::NumberGenerator" Required="1" Valid="1">
        <Description Lang="en">Select the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used. The format is SystemID.counter, e.g. 1010138, 1010139. With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter, e.g. 200206231010138, 200206231010139. With "DateChecksum"  the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum, e.g. 2002070110101520, 2002070110101535. "Random" generates randomized ticket numbers in the format "SystemID.Random", e.g. 100057866352, 103745394596.</Description>
        <Description Lang="de">Auswahl des Moduls zur Generierung der Ticketnummern. "AutoIncrement" zählt die Ticketnummer automatisch hoch und verbindet sie mit der SystemID. Es wird das Format SystemID. Counter verwendet, z. B. 1010138, 1010139. "Date" generiert die Ticketnummer aus Datum, SystemID und dem Counter, es wird das Format "Jahr.Monat.Tag.SystemID.Counter verwendet, z. B. 200206231010138, 200206231010139. "DateChecksum" erzeugt die Ticketnummer aus dem Datum, der SystemID, dem Counter und einer Checksumme. Es wird das Format "Jahr.Monat.Tag.SystemID.Counter.CheckSumme verwendet, z. B. 2002070110101520, 2002070110101535. "Random" generiert aus der SystemID und einer Zufallszahl die Ticketnummern. Es wird das Format SystemID.Random verwendet, z. B. 100057866352, 103745394596.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Ticket/Number/*.pm" SelectedID="Kernel::System::Ticket::Number::DateChecksum"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::NumberGenerator::MinCounterSize" Required="1" Valid="1">
        <Description Lang="en">If "AutoIncrement" was selected as TicketNumberGenerator you can set the minimal ticket counter size. Default is 5, this means the counter starts from 10000.</Description>
        <Description Lang="de">Wenn "AutoIncrement" für TicketNumberGenerator ausgewählt wurde, kann hier die minimale Länge des Zählers (Counters) festgelegt werden. Standard ist 5, d.h. der Counter startet ab 10000.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex="^[0-9]$">5</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::NumberGenerator::CheckSystemID" Required="1" Valid="1">
        <Description Lang="en">Check SystemID in ticket number detection for follow ups (use "No" if SystemID has been changed after using the system).</Description>
        <Description Lang="de">SystemID benutzen um Nachfragen zu erkennen (auf "Nein" stellen, wenn die SystemID im Betrieb veraendert wurde).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1">Yes</Item>
                <Item Key="0">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::CounterLog" Required="1" Valid="1">
        <Description Lang="en">Logfile for the ticket counter.</Description>
        <Description Lang="de">Pfad und Verzeichnis zur Logdatei für den Ticket-Counter.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/log/TicketCounter.log</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::IndexModule" Required="1" Valid="1">
        <Description Lang="en">IndexAccelerator: choose your backend TicketViewAccelerator module. "RuntimeDB" generates each QueueView on the fly from ticket table. You won't have performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in your system. "StaticDB" is the most powerful module. It should be used, if more than 80.000 and 6.000 open tickets are stored in the system. The module uses an extra ticket-index table that works like a view. Use the script "bin/RebuildTicketIndex.pl" for initial index update.</Description>
        <Description Lang="de">IndexAccelerator, wählen Sie das gewünschte BackendModul aus. "RuntimeDB" generiert jede QueueAnsicht "on the fly" aus der Tickettabelle. Bis zu einer Anzahl von 60.000 Tickets insgesamt und 6.000 offenen Tickets sollten Sie mit diesem Modul kein Performanceproblem bekommen. Für Installationen mit über 80.000 Tickets insgesamt und 6.000 offenen Tickets sollte das Modul "StaticDB" gewählt werden. Für das Modul wird eine extra Tabelle (ticket_index) verwendet, die ähnlich wie ein "view" arbeitet. Benutzen für die erste Einrichtung der Tabelle das Skript "bin/RebuildTicketIndex.pl".</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Ticket/IndexAccelerator/*.pm" SelectedID="Kernel::System::Ticket::IndexAccelerator::RuntimeDB">
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::StorageModule" Required="1" Valid="1">
        <Description Lang="en">Select your TicketStorageModule to safe the attachments of articles. "DB" stores all data in the database. Don't use this module if big attachments will be stored. "FS" stores the data in the filesystem. This is faster but webserver user should be the otrs user. You can switch between the modules even on a running system without any loss of data.</Description>
        <Description Lang="de">Wählen Sie das TicketStorage-Modul aus und legen sie fest, wie die Anhänge zu Artikeln gespeichert werden sollen. "DB" speichert alle Daten in der Datenbank. Wird nur mit kleinen Anhängen gearbeitet, ist das kein Problem. "FS" legt die Daten im Filesystem ab, der Zugriff ist schneller. Allerdings sollte bei Verwendung von "FS" der WEB-Server unter dem selben Benutzer laufen, der auch für OTRS verwendet wird. Sie können das Modul auch für laufende Systeme ändern, es wird trotzdem weiter auf alle Daten zugegriffen und auch die Daten, die mit Hilfe des anderen Moduls gespeichert wurden, bleiben verfügbar.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Ticket/ArticleStorage*.pm" SelectedID="Kernel::System::Ticket::ArticleStorageDB">
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ArticleDir" Required="1" Valid="1">
        <Description Lang="en">If you have selected "FS" for TicketStorageModule, you have to specify the directory where to store the data.</Description>
        <Description Lang="de">Wurde "FS" als ArticleStorageModule ausgewählt, muss das Verzeichnis angegeben werden, in dem die Daten abgelegt werden sollen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/article</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::EventModulePost###1-ForceStateChangeOnLock" Required="0" Valid="0">
        <Description Lang="en">Ticket event module to force a new ticket state after lock action. As key you have to define the current state and the next state as content after lock action.</Description>
        <Description Lang="de">Ticket Event Modul für automatisches Setzen eines neuen Ticketstatus nach dem das Ticket gesperrt wurde. Der Schlüssel ist der aktuelle Status, der Inhalt der Status nach dem Sperren.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ForceState</Item>
                <Item Key="Event">TicketLockUpdate</Item>
                <Item Key="new">open</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::EventModulePost###1-ForceOwnerResetOnMove" Required="0" Valid="0">
        <Description Lang="en">Ticket event module to reset and unlock the owner if ticket gets moved to another queue.</Description>
        <Description Lang="de">Ticket Event Modul um Besitzer zurück zu setzen Ticket zu entsperren wenn das Ticket verschoben wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ForceOwnerReset</Item>
                <Item Key="Event">TicketQueueUpdate</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::EventModulePost###1-ResponsibleAutoSet" Required="0" Valid="1">
        <Description Lang="en">Ticket event module to set the responsible (if not already set) automatically on owner update after first owner update.</Description>
        <Description Lang="de">Ticket Event Modul um den Verantwortlichen (wenn noch nicht gesetzt) automatisch nach dem ersten Besitzer Update zu aktuallisieren.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ResponsibleAutoSet</Item>
                <Item Key="Event">TicketOwnerUpdate</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::EventModulePost###99-ForceUnlockOnMove" Required="0" Valid="1">
        <Description Lang="en">Ticket event module to force tickets to be unlocked after moving to another queue.</Description>
        <Description Lang="de">Ticket Event Modul für automatische Aufhebung der Sperrung eines Tickets nach dem verschieben in eine andere Queue.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ForceUnlock</Item>
                <Item Key="Event">TicketQueueUpdate</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::EventModulePost###99-EscalationIndex" Required="0" Valid="1">
        <Description Lang="en">Ticket event module updates the ticket escalation index.</Description>
        <Description Lang="de">Ticket Event Modul aktuallisiert den Ticket Eskalations-Index.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketEscalationIndex</Item>
                <Item Key="Event">(TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate)</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::CustomModule" Required="0" Valid="0">
        <Description Lang="en">A module with custom functions to redefine Kernel::System::Ticket functions (e.g. Kernel::System::Ticket::Custom).</Description>
        <Description Lang="de">Ein Modul mit angepassten Funktionen das Kernel::System::Ticket überschreibt (z. B. Kernel::System::Ticket::Custom).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::SearchIndexModule" Required="1" Valid="1">
        <Description Lang="en">Select your TicketSearchIndexModule to increase your full text search of article (From, To, Cc, Subject and Body search). Runtime will do fulltext searches on live data on runtime (fine till about 50.000 tickets). StaticDB will strip all articles and will build and index (all uniq words of an article) after article creation (this will increase fulltext searches about 50%). To create initial index use "bin/otrs.RebuildFulltextIndex.pl".</Description>
        <Description Lang="de">Wählen Sie das TicketSearchIndex-Modul um die Volltextsuch-Geschwindigkeit der Artikel (Von, An, Cc, Betreff und Body Suche) zu verbessern. Runtime sicht in dem allen aktuellen Datensätzen zur Laufzeit (bis ca. 50.000 Tickets). StaticDB entfernt unnötige oder doppelte Wörter und baut einen Index direkt nach der Artikel Erstellung (dies verbessert Volltextsuchen um bis zu ca. 50%). Um einen initialen Index zu erstellen kann "bin/otrs.RebuildFulltextIndex.pl" benutzt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::FulltextSearch</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Ticket/ArticleSearchIndex/*.pm" SelectedID="Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB">
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::SearchIndex::Attribute" Required="1" Valid="1">
        <Description Lang="en">Attributes to configure fulltext index (note: after changeing one, "bin/otrs.RebuildFulltextIndex.pl" need to be executed to generate new index).</Description>
        <Description Lang="de">Attribute um den Volltext-Index zu konfigurieren (Notiz: Nach einer Änderung muss "bin/otrs.RebuildFulltextIndex.pl" aufgerufen werden um den Index neu zu generieren).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::FulltextSearch</SubGroup>
        <Setting>
            <Hash>
                <Item Key="WordCountMax">1000</Item>
                <Item Key="WordLengthMin">3</Item>
                <Item Key="WordLengthMax">20</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::EventModulePost###98-ArticleSearchIndex" Required="0" Valid="1">
        <Description Lang="en">Ticket event module to to build article index on the fly (directly after article creation).</Description>
        <Description Lang="de">Ticket Event Modul für automatisches erstellen des Artikel-Index nach eine Artikel-Erstellung.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::FulltextSearch</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::ArticleSearchIndex</Item>
                <Item Key="Event">(ArticleCreate|ArticleUpdate)</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PendingDiffTime" Required="1" Valid="1">
        <Description Lang="en">Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).</Description>
        <Description Lang="de">Zeit die für pending-Status zur aktuellen Zeit addiert wird (Angabe in Sekunden; 86400 Sekunden = 1 Tag).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,6}$">86400</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::Title" Required="1" Valid="1">
        <Description Lang="en">Show ticket title in ticket view like QueueView, ZoomView and MailboxView.</Description>
        <Description Lang="de">Anzeigen des Ticket-Titel in z. B. Queue-Ansicht, Inhalts-Ansicht und Mailbox-Ansicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1">Yes</Item>
                <Item Key="0">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ListType" Required="1" Valid="1">
        <Description Lang="en">Show parent/child queue lists in system as tree or as list.</Description>
        <Description Lang="de">Anzeige aller Eltern/Kind Queue-Listen als Liste (list) oder in Baumstruktur (tree).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="tree">
                <Item Key="tree">tree</Item>
                <Item Key="list">list</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::StdResponsesMode" Required="1" Valid="1">
        <Description Lang="en">The standard responses in the agent interface can be displayed in a selection-box (form) or as links. Use Form if you have lots of responses.</Description>
        <Description Lang="de">Die Standard-Antworten im Agent-Interface können in einer Auswahlbox (Formular) oder als Links angezeigt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="Link">
                <Item Key="Link">Link</Item>
                <Item Key="Form">Form</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Watcher" Required="1" Valid="1">
        <Description Lang="en">Enable or disable the ticket watcher feature.</Description>
        <Description Lang="de">Aktivieren oder deativieren der Ticket-Beobachter Funktionalitaet.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketWatcher</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::WatcherGroup" Required="0" Valid="0">
        <Description Lang="en">Enable ticket watcher feature fust for the following groups.</Description>
        <Description Lang="de">Ticket-Beobachter Funktionalitaet nur fuer folgende Gruppen aktivieren.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketWatcher</SubGroup>
        <Setting>
            <Array>
                <Item>admin</Item>
                <Item>users</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PlainView" Required="1" Valid="1">
        <Description Lang="en">Show also in ZoomView the plain link for emails in article tree.</Description>
        <Description Lang="de">Den Plain/Klar-Link in der Inhalts-Ansicht für Emails im Artikel-Baum anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ZoomExpand" Required="1" Valid="1">
        <Description Lang="en">Show all articles to a ticket in the ZoomView without selecting which article to show?</Description>
        <Description Lang="de">Alle Artikel eines Tickets in der Inhalts-Ansicht anzeigen? Wird hier "Nein" gesetzt, muss der anzuzeigende Artikel explizit gewählt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ZoomExpandSort" Required="1" Valid="1">
        <Description Lang="en">Show article normal or in reverse order in the agent interface under ticket zoom.</Description>
        <Description Lang="de">Zeige die Artikel normal oder rückwärts sortiert im Agent-Interface unter der Ticket-Zoom-Ansicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="normal">
                <Item Key="reverse">reverse</Item>
                <Item Key="normal">normal</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::ZoomAttachmentDisplay" Required="1" Valid="1">
        <Description Lang="en">Shows an icon in the ticket zoom, if an article has an attachment.</Description>
        <Description Lang="de">Zeigt ein Icon in der Ansicht für den Ticketinhalt an, wenn ein Attachment für einen Artikel vorhanden ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::ZoomAttachmentDisplayCount" Required="1" Valid="1">
        <Description Lang="en">Shows a count of icons in the ticket zoom, if an article has an attachment.</Description>
        <Description Lang="de">Zeigt Anzahl von Icons in der Ansicht für den Ticketinhalt an, wenn ein Attachment für einen Artikel vorhanden ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="3">
                <Item Key="1">01</Item>
                <Item Key="2">02</Item>
                <Item Key="3">03</Item>
                <Item Key="4">04</Item>
                <Item Key="5">05</Item>
                <Item Key="6">06</Item>
                <Item Key="7">07</Item>
                <Item Key="8">08</Item>
                <Item Key="9">09</Item>
                <Item Key="10">10</Item>
                <Item Key="11">11</Item>
                <Item Key="12">12</Item>
                <Item Key="13">13</Item>
                <Item Key="14">14</Item>
                <Item Key="15">15</Item>
                <Item Key="16">16</Item>
                <Item Key="17">17</Item>
                <Item Key="18">18</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::ZoomTimeDisplay" Required="0" Valid="0">
        <Description Lang="en">Displays the accounted time for an article in the ticket zoom view.</Description>
        <Description Lang="de">Zeigt die Zeit innerhalb der Ansicht für den Ticketinhalt an, die für einen Artikel erfasst wurde (Die Zeitangabe bezieht sich immer auf einen Artikel).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::HistoryOrder" Required="1" Valid="1">
        <Description Lang="en">Show history order reverse in the agent interface under ticket history.</Description>
        <Description Lang="de">Zeige die Historie normal oder rückwärts sortiert im Agent-Interface unter der Ticket-Historie.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewHistory</SubGroup>
        <Setting>
            <Option SelectedID="normal">
                <Item Key="reverse">reverse</Item>
                <Item Key="normal">normal</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::TextAreaEmail" Required="1" Valid="1">
        <Description Lang="en">Width of compose email windows.</Description>
        <Description Lang="de">Anzahl der Zeichen pro Zeile im EMail-Fenster.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">82</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::TextAreaNote" Required="1" Valid="1">
        <Description Lang="en">Width of compose note windows.</Description>
        <Description Lang="de">Anzahl der Zeichen pro Zeile im Notiz-Fenster.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">70</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerInfoCompose" Required="1" Valid="1">
        <Description Lang="en">Show customer user info in Compose screen (Phone and email)?</Description>
        <Description Lang="de">Anzeige von Customer-Informationen in der Maske zum Erstellen einer Antwort (Telefon und Email)?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerInfoComposeMaxSize" Required="1" Valid="1">
        <Description Lang="en">Max size (in characters) of customer info table - Compose screen (Phone and Email).</Description>
        <Description Lang="de">Max. Anzeige an Zeichen für die Customer-Infomationen innerhalb der Antwort-Erstellen-Maske (Telefon and Email)?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">22</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerInfoZoom" Required="1" Valid="1">
        <Description Lang="en">Show customer user info in ticket zoom view?</Description>
        <Description Lang="de">Anzeige der Customer-Informationen im Ticket-Inhalt?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerInfoZoomMaxSize" Required="1" Valid="1">
        <Description Lang="en">Max size (in characters) of customer info table - Zoom.</Description>
        <Description Lang="de">Max. Anzeige der Zeichen in der Customer-Info für die Ticket-Zoom-Maske.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">22</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerInfoQueue" Required="1" Valid="1">
        <Description Lang="en">Show customer user info in QueueView?</Description>
        <Description Lang="de">Anzeige der Customer-Info in der Queue-Ansicht?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerInfoQueueMaxSize" Required="1" Valid="1">
        <Description Lang="en">Max size (in characters) of customer info table - Queue.</Description>
        <Description Lang="de">Max. Anzeige der Zeichen in der Customer-Info für die Queue-Ansicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">18</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###MaxShown" Required="1" Valid="1">
        <Description Lang="en">Max shown tickets in QueueView.</Description>
        <Description Lang="de">Maximale Anzahl der in der QueueAnsicht angezeigten Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,4}$">1200</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###StripEmptyLines" Required="1" Valid="1">
        <Description Lang="en">Strip empty lines on ticket preview of queue view.</Description>
        <Description Lang="de">Entfernen von leeren Zeilen in der Ticket Vorschau der QueueView.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets" Required="1" Valid="1">
        <Description Lang="en">Show all ro and rw queues in the QueueView (not only rw queues)?</Description>
        <Description Lang="de">Zeigen aller Queues in der Queue-Ansicht für die Schreib- und Leserechte vorhanden sind? Standardmäßig werden nur die Queues angezeigt, für die Schreibrechte vergeben wurden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###HighlightAge1" Required="1" Valid="1">
        <Description Lang="en">Set the age (first level) for highlighting of queues containing untouched tickets older than x minutes.</Description>
        <Description Lang="de">Zeit ab dem eine Queue mit nicht bearbeiteten Inhalten in erster Stufe gehighlighted wird (Angabe in Minuten).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">1440</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###HighlightColor1" Required="1" Valid="1">
        <Description Lang="en">Set the color for highlighting queues containing untouched tickets (first level).</Description>
        <Description Lang="de">Farbe mit der eine Queue mit nicht bearbeiteten Inhalten in erster Stufe gehighlighted wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <String Regex="">orange</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###HighlightAge2" Required="1" Valid="1">
        <Description Lang="en">Set the age (second level) highlighting of queues containing untouched tickets older than x minutes.</Description>
        <Description Lang="de">Zeit ab dem eine Queue mit nicht bearbeiteten Inhalten in zweiter Stufe gehighlighted wird (Angabe in Minuten).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">2880</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###HighlightColor2" Required="1" Valid="1">
        <Description Lang="en">Set the color for highlighting queues containing untouched tickets (second level).</Description>
        <Description Lang="de">Farbe mit der eine Queue mit nicht bearbeiteten Inhalten in zweiter Stufe gehighlighted wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <String Regex="">red</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###QueueSort" Required="0" Valid="0">
        <Description Lang="en">Sort the tickets when a single queue is selected in the QueueView in ascending or descending order (after the tickets are sorted by priority). Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the queuID for the key and 0 or 1 for value.</Description>
        <Description Lang="de">Sortierreihenfolge für die Tickets innerhalb der Queue-Ansicht einer einzelnen Queue, nachdem die Sortierung nach Priorität durchgeführt wurde. Mögliche Werte: 0 = Aufsteigend (alte Tickets zuerst), 1 = absteigend. Als Schlüssel muss die Queue-ID angegeben werden, für Inhalt entweder 0 oder 1.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <Hash>
                <Item Key="7">1</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###SortBy::Default" Required="1" Valid="1">
        <Description Lang="en">Default sort criteria for all queues displayed in the QueueView after sort by priority is done.</Description>
        <Description Lang="de">Standard Sortierkriterium für alle Queues innerha lb der Queue-Ansicht nachdem nach der Priorität sortiert wurde.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <Option SelectedID="Age">
                <Item Key="Age">Age</Item>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Subject">Subject</Item>
                <Item Key="Queue">Queue</Item>
                <Item Key="Priority">Priority</Item>
                <Item Key="TicketEscalation">TicketEscalation</Item>
                <Item Key="TicketFreeTime1">TicketFreeTime1</Item>
                <Item Key="TicketFreeTime2">TicketFreeTime2</Item>
                <Item Key="TicketFreeTime3">TicketFreeTime3</Item>
                <Item Key="TicketFreeTime4">TicketFreeTime4</Item>
                <Item Key="TicketFreeTime5">TicketFreeTime5</Item>
                <Item Key="TicketFreeTime6">TicketFreeTime6</Item>
                <Item Key="TicketFreeKey1">TicketFreeKey1</Item>
                <Item Key="TicketFreeKey2">TicketFreeKey2</Item>
                <Item Key="TicketFreeKey3">TicketFreeKey3</Item>
                <Item Key="TicketFreeKey4">TicketFreeKey4</Item>
                <Item Key="TicketFreeKey5">TicketFreeKey5</Item>
                <Item Key="TicketFreeKey6">TicketFreeKey6</Item>
                <Item Key="TicketFreeKey7">TicketFreeKey7</Item>
                <Item Key="TicketFreeKey8">TicketFreeKey8</Item>
                <Item Key="TicketFreeKey9">TicketFreeKey9</Item>
                <Item Key="TicketFreeKey10">TicketFreeKey10</Item>
                <Item Key="TicketFreeKey11">TicketFreeKey11</Item>
                <Item Key="TicketFreeKey12">TicketFreeKey12</Item>
                <Item Key="TicketFreeKey13">TicketFreeKey13</Item>
                <Item Key="TicketFreeKey14">TicketFreeKey14</Item>
                <Item Key="TicketFreeKey15">TicketFreeKey15</Item>
                <Item Key="TicketFreeKey16">TicketFreeKey16</Item>
                <Item Key="TicketFreeText1">TicketFreeText1</Item>
                <Item Key="TicketFreeText2">TicketFreeText2</Item>
                <Item Key="TicketFreeText3">TicketFreeText3</Item>
                <Item Key="TicketFreeText4">TicketFreeText4</Item>
                <Item Key="TicketFreeText5">TicketFreeText5</Item>
                <Item Key="TicketFreeText6">TicketFreeText6</Item>
                <Item Key="TicketFreeText7">TicketFreeText7</Item>
                <Item Key="TicketFreeText8">TicketFreeText8</Item>
                <Item Key="TicketFreeText9">TicketFreeText9</Item>
                <Item Key="TicketFreeText10">TicketFreeText10</Item>
                <Item Key="TicketFreeText11">TicketFreeText11</Item>
                <Item Key="TicketFreeText12">TicketFreeText12</Item>
                <Item Key="TicketFreeText13">TicketFreeText13</Item>
                <Item Key="TicketFreeText14">TicketFreeText14</Item>
                <Item Key="TicketFreeText15">TicketFreeText15</Item>
                <Item Key="TicketFreeText16">TicketFreeText16</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketQueue###Order::Default" Required="1" Valid="1">
        <Description Lang="en">Sort order for all queues in the QueueView after priority sort.</Description>
        <Description Lang="de">Sortierreihenfolge für alle über die Queue-Ansicht angezeigten Tickets, nachdem nach der Priorität sortiert wurde.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
        <Setting>
            <Option SelectedID="Up">
                <Item Key="Down">Down</Item>
                <Item Key="Up">Up</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerShownTickets" Required="0" Valid="1">
        <Description Lang="en">Max. shown customer tickets in customer change mask.</Description>
        <Description Lang="de">Max. gezeigte Kunden--Tickets in Kunden-Aendern-Maske.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">25</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AccountTime" Required="1" Valid="1">
        <Description Lang="en">Activate time accounting.</Description>
        <Description Lang="de">Aktivieren der Zeiterfassung.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::TimeUnits" Required="1" Valid="1">
        <Description Lang="en">Your choice of your used time units (e.g. work units, hours, minutes).</Description>
        <Description Lang="de">Auswahl der Zeiteinheiten bei der Zeiterfassung (z. B. Arbeitseinheiten, Stunden, Minuten).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex=""> (work units)</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::NeedAccountedTime" Required="1" Valid="1">
        <Description Lang="en">Does the time have to be accounted?</Description>
        <Description Lang="de">Muss die benötigte Bearbeitungszeit angegeben werden?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::NeedSpellCheck" Required="1" Valid="1">
        <Description Lang="en">Do composed messages have to be spell checked?</Description>
        <Description Lang="de">Müssen neu erstellte Nachrichten auf Rechtschreibfehler geprüft werden?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::BulkFeature" Required="1" Valid="1">
        <Description Lang="en">Do you want to activate an agent frontend feature to work on more than one ticket at the same time?</Description>
        <Description Lang="de">Soll eine Agent-Frontend-Funktion aktiviert werden, mit der gleichzeitig mit mehreren Tickets gearbeitet werden kann?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::BulkFeatureJavaScriptAlert" Required="1" Valid="1">
        <Description Lang="en">Show java script popup if a ticket is selected for bulk action?</Description>
        <Description Lang="de">Zeige Java Script PopUp, wenn ein Ticket für die Bulk-Aktion ausgewählt wurde?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::AgentCanBeCustomer" Required="1" Valid="1">
        <Description Lang="en">Can an agent also be a customer via the agent interface?</Description>
        <Description Lang="de">Kann ein Agent auch ein Kunde im Agent-Interface sein?</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage" Required="1" Valid="1">
        <Description Lang="en">Shows all open tickets no matter wether locked or not by an agent.</Description>
        <Description Lang="de">Zeigt alle offenen Tickets an unabhängig ob Tickets von anderen Agenten gesperrt sind oder nicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewStatus</SubGroup>
        <Setting>
            <String Regex="">50</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketStatusView###SortBy::Default" Required="1" Valid="1">
        <Description Lang="en">Queue sort by default.</Description>
        <Description Lang="de">Standard Sortierung der Queue.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewStatus</SubGroup>
        <Setting>
            <Option SelectedID="Age">
                <Item Key="Age">Age</Item>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Subject">Subject</Item>
                <Item Key="Queue">Queue</Item>
                <Item Key="Priority">Priority</Item>
                <Item Key="TicketEscalation">TicketEscalation</Item>
                <Item Key="TicketFreeTime1">TicketFreeTime1</Item>
                <Item Key="TicketFreeTime2">TicketFreeTime2</Item>
                <Item Key="TicketFreeTime3">TicketFreeTime3</Item>
                <Item Key="TicketFreeTime4">TicketFreeTime4</Item>
                <Item Key="TicketFreeTime5">TicketFreeTime5</Item>
                <Item Key="TicketFreeTime6">TicketFreeTime6</Item>
                <Item Key="TicketFreeKey1">TicketFreeKey1</Item>
                <Item Key="TicketFreeKey2">TicketFreeKey2</Item>
                <Item Key="TicketFreeKey3">TicketFreeKey3</Item>
                <Item Key="TicketFreeKey4">TicketFreeKey4</Item>
                <Item Key="TicketFreeKey5">TicketFreeKey5</Item>
                <Item Key="TicketFreeKey6">TicketFreeKey6</Item>
                <Item Key="TicketFreeKey7">TicketFreeKey7</Item>
                <Item Key="TicketFreeKey8">TicketFreeKey8</Item>
                <Item Key="TicketFreeKey9">TicketFreeKey9</Item>
                <Item Key="TicketFreeKey10">TicketFreeKey10</Item>
                <Item Key="TicketFreeKey11">TicketFreeKey11</Item>
                <Item Key="TicketFreeKey12">TicketFreeKey12</Item>
                <Item Key="TicketFreeKey13">TicketFreeKey13</Item>
                <Item Key="TicketFreeKey14">TicketFreeKey14</Item>
                <Item Key="TicketFreeKey15">TicketFreeKey15</Item>
                <Item Key="TicketFreeKey16">TicketFreeKey16</Item>
                <Item Key="TicketFreeText1">TicketFreeText1</Item>
                <Item Key="TicketFreeText2">TicketFreeText2</Item>
                <Item Key="TicketFreeText3">TicketFreeText3</Item>
                <Item Key="TicketFreeText4">TicketFreeText4</Item>
                <Item Key="TicketFreeText5">TicketFreeText5</Item>
                <Item Key="TicketFreeText6">TicketFreeText6</Item>
                <Item Key="TicketFreeText7">TicketFreeText7</Item>
                <Item Key="TicketFreeText8">TicketFreeText8</Item>
                <Item Key="TicketFreeText9">TicketFreeText9</Item>
                <Item Key="TicketFreeText10">TicketFreeText10</Item>
                <Item Key="TicketFreeText11">TicketFreeText11</Item>
                <Item Key="TicketFreeText12">TicketFreeText12</Item>
                <Item Key="TicketFreeText13">TicketFreeText13</Item>
                <Item Key="TicketFreeText14">TicketFreeText14</Item>
                <Item Key="TicketFreeText15">TicketFreeText15</Item>
                <Item Key="TicketFreeText16">TicketFreeText16</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketStatusView###Order::Default" Required="1" Valid="1">
        <Description Lang="en">Queue order default (after priority sort). ASC: oldest on top. DESC: latest on top.</Description>
        <Description Lang="de">Standard Reihenfolge der Queue (nach der Prioritaet). ASC: die ältesten Tickets zuerst. DESC: die neuesten zuerst.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewStatus</SubGroup>
        <Setting>
            <Option SelectedID="Down">
                <Item Key="Down">Down</Item>
                <Item Key="Up">Up</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage" Required="1" Valid="1">
        <Description Lang="en">Shows all open tickets no matter wether locked or not by an agent.</Description>
        <Description Lang="de">Zeigt alle offenen Tickets an unabhängig ob Tickets von anderen Agenten gesperrt sind oder nicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEscalation</SubGroup>
        <Setting>
            <String Regex="">50</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEscalationView###SortBy::Default" Required="1" Valid="1">
        <Description Lang="en">Queue sort by default.</Description>
        <Description Lang="de">Standard Sortierung der Queue.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEscalation</SubGroup>
        <Setting>
            <Option SelectedID="EscalationTime">
                <Item Key="Age">Age</Item>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Subject">Subject</Item>
                <Item Key="Queue">Queue</Item>
                <Item Key="Priority">Priority</Item>
                <Item Key="EscalationTime">EscalationTime</Item>
                <Item Key="TicketFreeTime1">TicketFreeTime1</Item>
                <Item Key="TicketFreeTime2">TicketFreeTime2</Item>
                <Item Key="TicketFreeTime3">TicketFreeTime3</Item>
                <Item Key="TicketFreeTime4">TicketFreeTime4</Item>
                <Item Key="TicketFreeTime5">TicketFreeTime5</Item>
                <Item Key="TicketFreeTime6">TicketFreeTime6</Item>
                <Item Key="TicketFreeKey1">TicketFreeKey1</Item>
                <Item Key="TicketFreeKey2">TicketFreeKey2</Item>
                <Item Key="TicketFreeKey3">TicketFreeKey3</Item>
                <Item Key="TicketFreeKey4">TicketFreeKey4</Item>
                <Item Key="TicketFreeKey5">TicketFreeKey5</Item>
                <Item Key="TicketFreeKey6">TicketFreeKey6</Item>
                <Item Key="TicketFreeKey7">TicketFreeKey7</Item>
                <Item Key="TicketFreeKey8">TicketFreeKey8</Item>
                <Item Key="TicketFreeKey9">TicketFreeKey9</Item>
                <Item Key="TicketFreeKey10">TicketFreeKey10</Item>
                <Item Key="TicketFreeKey11">TicketFreeKey11</Item>
                <Item Key="TicketFreeKey12">TicketFreeKey12</Item>
                <Item Key="TicketFreeKey13">TicketFreeKey13</Item>
                <Item Key="TicketFreeKey14">TicketFreeKey14</Item>
                <Item Key="TicketFreeKey15">TicketFreeKey15</Item>
                <Item Key="TicketFreeKey16">TicketFreeKey16</Item>
                <Item Key="TicketFreeText1">TicketFreeText1</Item>
                <Item Key="TicketFreeText2">TicketFreeText2</Item>
                <Item Key="TicketFreeText3">TicketFreeText3</Item>
                <Item Key="TicketFreeText4">TicketFreeText4</Item>
                <Item Key="TicketFreeText5">TicketFreeText5</Item>
                <Item Key="TicketFreeText6">TicketFreeText6</Item>
                <Item Key="TicketFreeText7">TicketFreeText7</Item>
                <Item Key="TicketFreeText8">TicketFreeText8</Item>
                <Item Key="TicketFreeText9">TicketFreeText9</Item>
                <Item Key="TicketFreeText10">TicketFreeText10</Item>
                <Item Key="TicketFreeText11">TicketFreeText11</Item>
                <Item Key="TicketFreeText12">TicketFreeText12</Item>
                <Item Key="TicketFreeText13">TicketFreeText13</Item>
                <Item Key="TicketFreeText14">TicketFreeText14</Item>
                <Item Key="TicketFreeText15">TicketFreeText15</Item>
                <Item Key="TicketFreeText16">TicketFreeText16</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEscalationView###Order::Default" Required="1" Valid="1">
        <Description Lang="en">Queue order default (after priority sort). ASC: oldest on top. DESC: latest on top.</Description>
        <Description Lang="de">Standard Reihenfolge der Queue (nach der Prioritaet). ASC: die ältesten Tickets zuerst. DESC: die neuesten zuerst.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEscalation</SubGroup>
        <Setting>
            <Option SelectedID="Up">
                <Item Key="Down">Down</Item>
                <Item Key="Up">Up</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition" Required="1" Valid="1">
        <Description Lang="en">Extended search condition in ticket search. With this feature you can search w. g. with this kind of conditions like "(key1&amp;&amp;key2)" or "(key1||key2)".</Description>
        <Description Lang="de">Erweiterte Such-Ausdruecke. Es ist dann z. B. möglich Abfragen wie z. B. "(key1&amp;&amp;key2)" oder "(key1||key2)" zu benuten.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###SearchLimit" Required="1" Valid="1">
        <Description Lang="en">Search limit for ticket frontend.</Description>
        <Description Lang="de">Hier legen Sie die maximale Anzahl der Treffer in der Ticketsuche fest.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,10}$">2000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###SearchPageShown" Required="1" Valid="1">
        <Description Lang="en">Default of shown results per page.</Description>
        <Description Lang="de">Anzahl der angezeigten Treffer pro Seite bei der Ticketsuche.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <String Regex="">40</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines" Required="1" Valid="1">
        <Description Lang="en">Lines of each ticket that are shown by the search utility.</Description>
        <Description Lang="de">Anzahl der Zeilen eines Tickets, die durch das Suchwerkzeug angezeigt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <String Regex="">10</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options.</Description>
        <Description Lang="de">Gezeigte Ticket-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">1</Item>
                <Item Key="2">1</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###SortBy::Default" Required="1" Valid="1">
        <Description Lang="en">Search result sort by default.</Description>
        <Description Lang="de">Standard Sortierung beim Suchergebnissen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Option SelectedID="Age">
                <Item Key="Age">Age</Item>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Subject">Subject</Item>
                <Item Key="Queue">Queue</Item>
                <Item Key="Priority">Priority</Item>
                <Item Key="EscalationTime">EscalationTime</Item>
                <Item Key="TicketFreeTime1">TicketFreeTime1</Item>
                <Item Key="TicketFreeTime2">TicketFreeTime2</Item>
                <Item Key="TicketFreeTime3">TicketFreeTime3</Item>
                <Item Key="TicketFreeTime4">TicketFreeTime4</Item>
                <Item Key="TicketFreeTime5">TicketFreeTime5</Item>
                <Item Key="TicketFreeTime6">TicketFreeTime6</Item>
                <Item Key="TicketFreeKey1">TicketFreeKey1</Item>
                <Item Key="TicketFreeKey2">TicketFreeKey2</Item>
                <Item Key="TicketFreeKey3">TicketFreeKey3</Item>
                <Item Key="TicketFreeKey4">TicketFreeKey4</Item>
                <Item Key="TicketFreeKey5">TicketFreeKey5</Item>
                <Item Key="TicketFreeKey6">TicketFreeKey6</Item>
                <Item Key="TicketFreeKey7">TicketFreeKey7</Item>
                <Item Key="TicketFreeKey8">TicketFreeKey8</Item>
                <Item Key="TicketFreeKey9">TicketFreeKey9</Item>
                <Item Key="TicketFreeKey10">TicketFreeKey10</Item>
                <Item Key="TicketFreeKey11">TicketFreeKey11</Item>
                <Item Key="TicketFreeKey12">TicketFreeKey12</Item>
                <Item Key="TicketFreeKey13">TicketFreeKey13</Item>
                <Item Key="TicketFreeKey14">TicketFreeKey14</Item>
                <Item Key="TicketFreeKey15">TicketFreeKey15</Item>
                <Item Key="TicketFreeKey16">TicketFreeKey16</Item>
                <Item Key="TicketFreeText1">TicketFreeText1</Item>
                <Item Key="TicketFreeText2">TicketFreeText2</Item>
                <Item Key="TicketFreeText3">TicketFreeText3</Item>
                <Item Key="TicketFreeText4">TicketFreeText4</Item>
                <Item Key="TicketFreeText5">TicketFreeText5</Item>
                <Item Key="TicketFreeText6">TicketFreeText6</Item>
                <Item Key="TicketFreeText7">TicketFreeText7</Item>
                <Item Key="TicketFreeText8">TicketFreeText8</Item>
                <Item Key="TicketFreeText9">TicketFreeText9</Item>
                <Item Key="TicketFreeText10">TicketFreeText10</Item>
                <Item Key="TicketFreeText11">TicketFreeText11</Item>
                <Item Key="TicketFreeText12">TicketFreeText12</Item>
                <Item Key="TicketFreeText13">TicketFreeText13</Item>
                <Item Key="TicketFreeText14">TicketFreeText14</Item>
                <Item Key="TicketFreeText15">TicketFreeText15</Item>
                <Item Key="TicketFreeText16">TicketFreeText16</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###Order::Default" Required="1" Valid="1">
        <Description Lang="en">Search result order default.</Description>
        <Description Lang="de">Standard Reihenfolge bei Suchergebnissen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Option SelectedID="Down">
                <Item Key="Down">Down</Item>
                <Item Key="Up">Up</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree" Required="1" Valid="1">
        <Description Lang="en">Export whole article tree in search result export (take care of the system performance!).</Description>
        <Description Lang="de">Exportiere im Suchergebnisexport auch den ganzen Artikelbaum. Achten Sie bei dieser Einstellung auf die System-Performance!.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketSearch###SearchCSVData" Required="1" Valid="1">
        <Description Lang="en">Used data to export the search result in CSV format..</Description>
        <Description Lang="de">Angaben für den Export des Suchergebnisses im CSV-Format.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Array>
                <Item>TicketNumber</Item>
                <Item>Age</Item>
                <Item>Created</Item>
                <Item>State</Item>
                <Item>Priority</Item>
                <Item>Queue</Item>
                <Item>Lock</Item>
                <Item>Owner</Item>
                <Item>UserFirstname</Item>
                <Item>UserLastname</Item>
                <Item>CustomerID</Item>
                <Item>CustomerName</Item>
                <Item>From</Item>
                <Item>Subject</Item>
                <Item>AccountedTime</Item>
                <Item>TicketFreeKey1</Item>
                <Item>TicketFreeText1</Item>
                <Item>TicketFreeKey2</Item>
                <Item>TicketFreeText2</Item>
                <Item>TicketFreeKey3</Item>
                <Item>TicketFreeText3</Item>
                <Item>TicketFreeKey4</Item>
                <Item>TicketFreeText4</Item>
                <Item>TicketFreeKey5</Item>
                <Item>TicketFreeText5</Item>
                <Item>TicketFreeKey6</Item>
                <Item>TicketFreeText6</Item>
                <Item>TicketFreeKey7</Item>
                <Item>TicketFreeText7</Item>
                <Item>TicketFreeKey8</Item>
                <Item>TicketFreeText8</Item>
                <Item>TicketFreeTime1</Item>
                <Item>TicketFreeTime2</Item>
                <Item>TicketFreeTime3</Item>
                <Item>TicketFreeTime4</Item>
                <Item>TicketFreeTime5</Item>
                <Item>TicketFreeTime6</Item>
                <Item>CustomerName</Item>
                <Item>ArticleTree</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketMailbox###SortBy::Default" Required="1" Valid="1">
        <Description Lang="en">Mailbox sort by default.</Description>
        <Description Lang="de">Standard Sortierung der Mailbox.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMailbox</SubGroup>
        <Setting>
            <Option SelectedID="Age">
                <Item Key="Age">Age</Item>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Subject">Subject</Item>
                <Item Key="Queue">Queue</Item>
                <Item Key="Priority">Priority</Item>
                <Item Key="EscalationTime">EscalationTime</Item>
                <Item Key="TicketFreeTime1">TicketFreeTime1</Item>
                <Item Key="TicketFreeTime2">TicketFreeTime2</Item>
                <Item Key="TicketFreeTime3">TicketFreeTime3</Item>
                <Item Key="TicketFreeTime4">TicketFreeTime4</Item>
                <Item Key="TicketFreeTime5">TicketFreeTime5</Item>
                <Item Key="TicketFreeTime6">TicketFreeTime6</Item>
                <Item Key="TicketFreeKey1">TicketFreeKey1</Item>
                <Item Key="TicketFreeKey2">TicketFreeKey2</Item>
                <Item Key="TicketFreeKey3">TicketFreeKey3</Item>
                <Item Key="TicketFreeKey4">TicketFreeKey4</Item>
                <Item Key="TicketFreeKey5">TicketFreeKey5</Item>
                <Item Key="TicketFreeKey6">TicketFreeKey6</Item>
                <Item Key="TicketFreeKey7">TicketFreeKey7</Item>
                <Item Key="TicketFreeKey8">TicketFreeKey8</Item>
                <Item Key="TicketFreeKey9">TicketFreeKey9</Item>
                <Item Key="TicketFreeKey10">TicketFreeKey10</Item>
                <Item Key="TicketFreeKey11">TicketFreeKey11</Item>
                <Item Key="TicketFreeKey12">TicketFreeKey12</Item>
                <Item Key="TicketFreeKey13">TicketFreeKey13</Item>
                <Item Key="TicketFreeKey14">TicketFreeKey14</Item>
                <Item Key="TicketFreeKey15">TicketFreeKey15</Item>
                <Item Key="TicketFreeKey16">TicketFreeKey16</Item>
                <Item Key="TicketFreeText1">TicketFreeText1</Item>
                <Item Key="TicketFreeText2">TicketFreeText2</Item>
                <Item Key="TicketFreeText3">TicketFreeText3</Item>
                <Item Key="TicketFreeText4">TicketFreeText4</Item>
                <Item Key="TicketFreeText5">TicketFreeText5</Item>
                <Item Key="TicketFreeText6">TicketFreeText6</Item>
                <Item Key="TicketFreeText7">TicketFreeText7</Item>
                <Item Key="TicketFreeText8">TicketFreeText8</Item>
                <Item Key="TicketFreeText9">TicketFreeText9</Item>
                <Item Key="TicketFreeText10">TicketFreeText10</Item>
                <Item Key="TicketFreeText11">TicketFreeText11</Item>
                <Item Key="TicketFreeText12">TicketFreeText12</Item>
                <Item Key="TicketFreeText13">TicketFreeText13</Item>
                <Item Key="TicketFreeText14">TicketFreeText14</Item>
                <Item Key="TicketFreeText15">TicketFreeText15</Item>
                <Item Key="TicketFreeText16">TicketFreeText16</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketMailbox###Order::Default" Required="1" Valid="1">
        <Description Lang="en">Mailbox order default.</Description>
        <Description Lang="de">Standard Reihenfolge der Mailbox.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMailbox</SubGroup>
        <Setting>
            <Option SelectedID="Up">
                <Item Key="Down">Down</Item>
                <Item Key="Up">Up</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <String Regex="">rw</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the ticket gets locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt. Wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###TicketType" Required="0" Valid="1">
        <Description Lang="en">If you want to set the ticket type (Ticket::Type needs to be activated).</Description>
        <Description Lang="de">Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Service" Required="0" Valid="1">
        <Description Lang="en">If you want to set the service (Ticket::Service needs to be activated).</Description>
        <Description Lang="de">Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Owner" Required="0" Valid="1">
        <Description Lang="en">If you want to set the owner.</Description>
        <Description Lang="de">Wenn der Besitzer gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Responsible" Required="0" Valid="1">
        <Description Lang="en">If you want to set the responsible agent.</Description>
        <Description Lang="de">Wenn der Verantwortliche gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###State" Required="0" Valid="1">
        <Description Lang="en">Would you like to set the state of a ticket if a note is added by an agent?</Description>
        <Description Lang="de">Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###StateType" Required="1" Valid="1">
        <Description Lang="en">Default next states after adding a note.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Hinzufügen einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>closed</Item>
                <Item>pending reminder</Item>
                <Item>pending auto</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###StateDefault" Required="0" Valid="0">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Note" Required="0" Valid="1">
        <Description Lang="en">Show note fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Subject" Required="0" Valid="1">
        <Description Lang="en">Default note subject.</Description>
        <Description Lang="de">Standardtext im Betreff einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <String Regex="">$Text{"Note"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Body" Required="0" Valid="1">
        <Description Lang="en">Default note text.</Description>
        <Description Lang="de">Standardtext im Textfeld einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###InvolvedAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of involved agents.</Description>
        <Description Lang="de">Auswahl der involvierten Agents anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###InformAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of agents to inform (all agents with note permissions on the queue/ticket).</Description>
        <Description Lang="de">Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault" Required="0" Valid="1">
        <Description Lang="en">Default note type.</Description>
        <Description Lang="de">Voreingestellter Notiztyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <String Regex="">note-internal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###ArticleTypes" Required="0" Valid="1">
        <Description Lang="en">Specify the different note types that you want to use in your system.</Description>
        <Description Lang="de">Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="note-internal">1</Item>
                <Item Key="note-external">1</Item>
                <Item Key="note-report">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Priority" Required="0" Valid="0">
        <Description Lang="en">Show priority options.</Description>
        <Description Lang="de">Möglichkeit eine Priorität auszuwählen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###PriorityDefault" Required="0" Valid="0">
        <Description Lang="en">Default priority options.</Description>
        <Description Lang="de">Default Auswahl der Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###Title" Required="0" Valid="1">
        <Description Lang="en">Show title fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Title.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">1</Item>
                <Item Key="2">1</Item>
                <Item Key="3">1</Item>
                <Item Key="4">1</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###HistoryType" Required="0" Valid="1">
        <Description Lang="en">History type for this action.</Description>
        <Description Lang="de">Historientyp für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <String Regex="">AddNote</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketFreeText###HistoryComment" Required="0" Valid="1">
        <Description Lang="en">History comment for this action.</Description>
        <Description Lang="de">Historienkommentar für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewFreeText</SubGroup>
        <Setting>
            <String Regex="">%%FreeText</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <String Regex="">phone</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType" Required="1" Valid="1">
        <Description Lang="en">Default note type for phone tickets.</Description>
        <Description Lang="de">Standard Notiztyp bei Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <String Regex="">phone</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###SenderType" Required="1" Valid="1">
        <Description Lang="en">Default sender type for phone tickets.</Description>
        <Description Lang="de">Standard Sendertyp bei Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <String Regex="">agent</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###Subject" Required="1" Valid="1">
        <Description Lang="en">Default subject for phone tickets.</Description>
        <Description Lang="de">Standard Betreff bei Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <String Regex="">$Text{"Phone call"}!</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###Body" Required="1" Valid="1">
        <Description Lang="en">Default note text for phone tickets.</Description>
        <Description Lang="de">Standard Text für Notizen für Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###State" Required="0" Valid="1">
        <Description Lang="en">Default next state after adding a phone note.</Description>
        <Description Lang="de">Vorauswahl des nächsten Status bei einer Telefonnotiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <String Regex="">closed successful</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###StateType" Required="1" Valid="1">
        <Description Lang="en">Next possible states after phone note.</Description>
        <Description Lang="de">Mögliche Status nach dem hinzufügen einer Telefonnotiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>pending auto</Item>
                <Item>pending reminder</Item>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType" Required="1" Valid="1">
        <Description Lang="en">Default history type for phone tickets.</Description>
        <Description Lang="de">Standard History-Typ für Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <String Regex="">PhoneCallAgent</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment" Required="1" Valid="1">
        <Description Lang="en">Default history comment for phone tickets.</Description>
        <Description Lang="de">Standard Historie-Kommentar bei Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneOutbound</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::NewOwnerSelection" Required="1" Valid="1">
        <Description Lang="en">If you want to show the owner selection in phone and email ticket.</Description>
        <Description Lang="de">Möchten Sie die Besitzerauswahl im Telefon- und Email-Ticket gezeigt bekommen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::NewResponsibleSelection" Required="1" Valid="1">
        <Description Lang="en">If you want to show the responsible selection in phone and email ticket.</Description>
        <Description Lang="de">Möchten Sie die Verantworterauswahl im Telefon- und Email-Ticket gezeigt bekommen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::NewQueueSelectionType" Required="1" Valid="1">
        <Description Lang="en">To: selection type. "Queue" shows all queues, "SystemAddress" displays all system addresses.</Description>
        <Description Lang="de">Auswahl des To: Anzeige-Typs. "Queue" zeigt alle Queues an, "SystemAddress" zeigt alle Systemadressen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="Queue">
                <Item Key="Queue">Queue</Item>
                <Item Key="SystemAddress">SystemAddress</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::NewQueueSelectionString" Required="1" Valid="1">
        <Description Lang="en">If "Queue" was selected for NewQueueSelectionType, you can specify a selection string. For example, "&lt;Queue&gt;" is useful for Queue and "&lt;Realname&gt; &lt;&lt;Email&gt;&gt;" for SystemAddress.</Description>
        <Description Lang="de">Wenn "Queue" für NewQueueSelectionType ausgewählt wurde, kann hier eine Zeichenkette für die Auswahl angegeben werden. Beispiel: "&lt;Queue&gt;" ist für Queue sinnvoll und "&lt;Realname&gt; &lt;&lt;Email&gt;&gt;" für SystemAddress.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">&lt;Queue&gt;</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::NewQueueOwnSelection" Required="0" Valid="0">
        <Description Lang="en">If this is in use, "just this selection is valid" for the PhoneView.</Description>
        <Description Lang="de">Wenn Sie diese Auswahl benutzen, ist sie nur für die TelefonAnsicht gültig.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">First Queue!</Item>
                <Item Key="2">Second Queue!</Item>
            </Hash>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###Priority" Required="1" Valid="1">
        <Description Lang="en">Default priority for new phone tickets.</Description>
        <Description Lang="de">Standardpriorität eines neuen Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###ArticleType" Required="1" Valid="1">
        <Description Lang="en">Default article type for new phone tickets.</Description>
        <Description Lang="de">Default Artikeltyp für neue Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <String Regex="">phone</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###SenderType" Required="1" Valid="1">
        <Description Lang="en">Default sender type for new phone ticket.</Description>
        <Description Lang="de">Standard Sender-Typ bei neuen Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <String Regex="">customer</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###Subject" Required="1" Valid="1">
        <Description Lang="en">Default subject for new phone tickets (e.g. 'Phone call').</Description>
        <Description Lang="de">Standard Betreff für neue Telefontickets (z. B. 'Telefon Anruf').</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###Body" Required="1" Valid="1">
        <Description Lang="en">Default note text for new telephone tickets. E.g 'New ticket via call'.</Description>
        <Description Lang="de">Standard-Text für neue Telefontickets, z. B. 'Neues Ticket durch Anruf!'.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###StateDefault" Required="1" Valid="1">
        <Description Lang="en">Default next state for new phone tickets.</Description>
        <Description Lang="de">Standardmäßig vergebener nächster Status bei neuen Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###StateType" Required="1" Valid="1">
        <Description Lang="en">Next possible states after a new phone ticket.</Description>
        <Description Lang="de">Mögliche Status nach einem Telefonticket.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>pending auto</Item>
                <Item>pending reminder</Item>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###ShownCustomerTickets" Required="0" Valid="1">
        <Description Lang="en">Max. shown customer history tickets in phone-ticket mask.</Description>
        <Description Lang="de">Max. gezeigte Kunden-Historie-Tickets in Telefon-Ticket (diese werden unterhalb der Telefon-Ticket-Maske angezeigt).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <String Regex="">10</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###HistoryType" Required="1" Valid="1">
        <Description Lang="en">Default history type for new phone tickets.</Description>
        <Description Lang="de">Standard Historie-Typ bei neuen Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <String Regex="">PhoneCallCustomer</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###HistoryComment" Required="1" Valid="1">
        <Description Lang="en">Default history comment for new phone tickets.</Description>
        <Description Lang="de">Standard Kommentar für die Historie bei neuen Telefontickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###SplitLinkType" Required="0" Valid="1">
        <Description Lang="en">Default link type of splitted tickets.</Description>
        <Description Lang="de">Standardmäßig vergebener Verknüpfungs-Typ von geteilten Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="LinkType">ParentChild</Item>
                <Item Key="Direction">Target</Item>
            </Hash>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###Priority" Required="1" Valid="1">
        <Description Lang="en">Default priority for new email tickets.</Description>
        <Description Lang="de">Standard Priorität für neue Email-tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###ArticleType" Required="1" Valid="1">
        <Description Lang="en">Default article type for new email tickets.</Description>
        <Description Lang="de">Standard Artikeltyp für neue Email-Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <String Regex="">email-external</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###SenderType" Required="1" Valid="1">
        <Description Lang="en">Default sender type for new email tickets.</Description>
        <Description Lang="de">Standard Sender-Typ für neue Email-Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <String Regex="">agent</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###Subject" Required="1" Valid="1">
        <Description Lang="en">Default subject for new email tickets (e.g. 'email Outbound').</Description>
        <Description Lang="de">Standard Betreff für neue Email-Tickets (z. B. 'Email ausgehend').</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###Body" Required="1" Valid="1">
        <Description Lang="en">Default text for new email tickets.</Description>
        <Description Lang="de">Standardtext für ein neues Email-Ticket.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###StateDefault" Required="1" Valid="1">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status nach einem Email-Ticket.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###StateType" Required="1" Valid="1">
        <Description Lang="en">Next possible states after an email ticket.</Description>
        <Description Lang="de">Mögliche Status nach der Erstellung eines Email-Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>pending auto</Item>
                <Item>pending reminder</Item>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###ShownCustomerTickets" Required="0" Valid="1">
        <Description Lang="en">Max. shown customer history tickets in email-ticket mask.</Description>
        <Description Lang="de">Max. gezeigte Kunden-Historie-Tickets in Email-Ticket.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <String Regex="">10</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###HistoryType" Required="1" Valid="1">
        <Description Lang="en">Standard history type for new email tickets.</Description>
        <Description Lang="de">Standard Historien-Typ für neue Email-Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <String Regex="">EmailAgent</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketEmail###HistoryComment" Required="1" Valid="1">
        <Description Lang="en">Default history comment for new email tickets.</Description>
        <Description Lang="de">Standard Kommentar für Historie-Eintrag bei neuen Emails.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewEmailNew</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <String Regex="">close</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###TicketType" Required="0" Valid="1">
        <Description Lang="en">If you want to set the ticket type (Ticket::Type needs to be activated).</Description>
        <Description Lang="de">Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Service" Required="0" Valid="1">
        <Description Lang="en">If you want to set the service (Ticket::Service needs to be activated).</Description>
        <Description Lang="de">Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Owner" Required="0" Valid="1">
        <Description Lang="en">If you want to set the owner.</Description>
        <Description Lang="de">Wenn der Besitzer gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Responsible" Required="0" Valid="1">
        <Description Lang="en">If you want to set the responsible.</Description>
        <Description Lang="de">Wenn der Verantwortliche gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###State" Required="0" Valid="1">
        <Description Lang="en">Would you like to set the state of a ticket if a note is created by an agent?</Description>
        <Description Lang="de">Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###StateType" Required="1" Valid="1">
        <Description Lang="en">Default next states after adding a note.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Hinzufügen einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Array>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###StateDefault" Required="0" Valid="1">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <String Regex="">closed successful</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Note" Required="0" Valid="1">
        <Description Lang="en">Show note fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Subject" Required="0" Valid="1">
        <Description Lang="en">Default note subject.</Description>
        <Description Lang="de">Standardtext im Betreff einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <String Regex="">$Text{"Close"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Body" Required="0" Valid="1">
        <Description Lang="en">Default note text.</Description>
        <Description Lang="de">Standardtext im Textfeld einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###InvolvedAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of involved agents.</Description>
        <Description Lang="de">Auswahl der involvierten Agents anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###InformAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of agents to inform (all agents with note permissions on the queue/ticket).</Description>
        <Description Lang="de">Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###ArticleTypeDefault" Required="0" Valid="1">
        <Description Lang="en">Default note type.</Description>
        <Description Lang="de">Voreingestellter Notiztyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <String Regex="">note-internal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###ArticleTypes" Required="0" Valid="1">
        <Description Lang="en">Specify the different note types, that you want to use in your system.</Description>
        <Description Lang="de">Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Hash>
                <Item Key="note-internal">1</Item>
                <Item Key="note-external">0</Item>
                <Item Key="note-report">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Priority" Required="0" Valid="0">
        <Description Lang="en">Show priority options.</Description>
        <Description Lang="de">Möglichkeit der Auswahl für die Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###PriorityDefault" Required="0" Valid="0">
        <Description Lang="en">Default priority options.</Description>
        <Description Lang="de">Default Auswahl der Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###Title" Required="0" Valid="1">
        <Description Lang="en">Show title fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Title.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###HistoryType" Required="0" Valid="1">
        <Description Lang="en">History type for this action.</Description>
        <Description Lang="de">Historientyp für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <String Regex="">AddNote</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketClose###HistoryComment" Required="0" Valid="1">
        <Description Lang="en">History comment for this action.</Description>
        <Description Lang="de">Historienkommentar für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewClose</SubGroup>
        <Setting>
            <String Regex="">%%Close</String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <String Regex="">note</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###TicketType" Required="0" Valid="1">
        <Description Lang="en">If you want to set the ticket type (Ticket::Type needs to be activated).</Description>
        <Description Lang="de">Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Service" Required="0" Valid="1">
        <Description Lang="en">If you want to set the service (Ticket::Service needs to be activated).</Description>
        <Description Lang="de">Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Owner" Required="0" Valid="1">
        <Description Lang="en">If you want to set the owner.</Description>
        <Description Lang="de">Wenn der Besitzer gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Responsible" Required="0" Valid="1">
        <Description Lang="en">If you want to set the responsible.</Description>
        <Description Lang="de">Wenn der Verantwortliche gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###State" Required="0" Valid="1">
        <Description Lang="en">Would you like to set the state of a ticket if a note is created by an agent?</Description>
        <Description Lang="de">Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###StateType" Required="1" Valid="1">
        <Description Lang="en">Default next states after adding a note.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Hinzufügen einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>closed</Item>
                <Item>pending reminder</Item>
                <Item>pending auto</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###StateDefault" Required="0" Valid="0">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Note" Required="0" Valid="1">
        <Description Lang="en">Show note fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Subject" Required="0" Valid="1">
        <Description Lang="en">Default note subject.</Description>
        <Description Lang="de">Standardtext im Betreff einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <String Regex="">$Text{"Note"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Body" Required="0" Valid="1">
        <Description Lang="en">Default note text.</Description>
        <Description Lang="de">Standardtext im Textfeld einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###InvolvedAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of involved agents.</Description>
        <Description Lang="de">Auswahl der involvierten Agents anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###InformAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of agents to inform (all agents with note permissions on the queue/ticket).</Description>
        <Description Lang="de">Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###ArticleTypeDefault" Required="0" Valid="1">
        <Description Lang="en">Default note type.</Description>
        <Description Lang="de">Voreingestellter Notiztyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <String Regex="">note-internal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###ArticleTypes" Required="0" Valid="1">
        <Description Lang="en">Specify the different note types, that you want to use in your system.</Description>
        <Description Lang="de">Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Hash>
                <Item Key="note-internal">1</Item>
                <Item Key="note-external">1</Item>
                <Item Key="note-report">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Priority" Required="0" Valid="0">
        <Description Lang="en">Show priority options.</Description>
        <Description Lang="de">Möglichkeit der Auswahl für die Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###PriorityDefault" Required="0" Valid="0">
        <Description Lang="en">Default priority options.</Description>
        <Description Lang="de">Default Auswahl der Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###Title" Required="0" Valid="1">
        <Description Lang="en">Show title fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Title.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###HistoryType" Required="0" Valid="1">
        <Description Lang="en">History type for this action.</Description>
        <Description Lang="de">Historientyp für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <String Regex="">AddNote</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketNote###HistoryComment" Required="0" Valid="1">
        <Description Lang="en">History comment for this action.</Description>
        <Description Lang="de">Historienkommentar für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewNote</SubGroup>
        <Setting>
            <String Regex="">%%Note</String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <String Regex="">owner</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###TicketType" Required="0" Valid="1">
        <Description Lang="en">If you want to set the ticket type (Ticket::Type needs to be activated).</Description>
        <Description Lang="de">Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Service" Required="0" Valid="1">
        <Description Lang="en">If you want to set the service (Ticket::Service needs to be activated).</Description>
        <Description Lang="de">Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Owner" Required="0" Valid="1">
        <Description Lang="en">If you want to set the owner.</Description>
        <Description Lang="de">Wenn der Besitzer gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Responsible" Required="0" Valid="1">
        <Description Lang="en">If you want to set the responsible.</Description>
        <Description Lang="de">Wenn der Verantwortliche gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###State" Required="0" Valid="1">
        <Description Lang="en">Would you like to set the state of a ticket if a note is created by an agent?</Description>
        <Description Lang="de">Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###StateType" Required="1" Valid="1">
        <Description Lang="en">Default next states after adding a note.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Hinzufügen einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>pending reminder</Item>
                <Item>pending auto</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###StateDefault" Required="0" Valid="1">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Note" Required="0" Valid="1">
        <Description Lang="en">Show note fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Subject" Required="0" Valid="1">
        <Description Lang="en">Default note subject.</Description>
        <Description Lang="de">Standardtext im Betreff einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <String Regex="">$Text{"Owner Update"}!</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Body" Required="0" Valid="1">
        <Description Lang="en">Default note text.</Description>
        <Description Lang="de">Standardtext im Textfeld einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###InvolvedAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of involved agents.</Description>
        <Description Lang="de">Auswahl der involvierten Agents anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###InformAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of agents to inform (all agents with note permissions on the queue/ticket).</Description>
        <Description Lang="de">Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault" Required="0" Valid="1">
        <Description Lang="en">Default note type.</Description>
        <Description Lang="de">Voreingestellter Notiztyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <String Regex="">note-internal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###ArticleTypes" Required="0" Valid="1">
        <Description Lang="en">Specify the different note types, that you want to use in your system.</Description>
        <Description Lang="de">Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Hash>
                <Item Key="note-internal">1</Item>
                <Item Key="note-external">0</Item>
                <Item Key="note-report">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Priority" Required="0" Valid="0">
        <Description Lang="en">Show priority options.</Description>
        <Description Lang="de">Möglichkeit der Auswahl für die Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###PriorityDefault" Required="0" Valid="0">
        <Description Lang="en">Default priority options.</Description>
        <Description Lang="de">Default Auswahl der Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###Title" Required="0" Valid="1">
        <Description Lang="en">Show title fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Title.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###HistoryType" Required="0" Valid="1">
        <Description Lang="en">History type for this action.</Description>
        <Description Lang="de">Historientyp für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <String Regex="">AddNote</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketOwner###HistoryComment" Required="0" Valid="1">
        <Description Lang="en">History comment for this action.</Description>
        <Description Lang="de">Historienkommentar für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewOwner</SubGroup>
        <Setting>
            <String Regex="">%%Owner</String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <String Regex="">pending</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###TicketType" Required="0" Valid="1">
        <Description Lang="en">If you want to set the ticket type (Ticket::Type needs to be activated).</Description>
        <Description Lang="de">Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Service" Required="0" Valid="1">
        <Description Lang="en">If you want to set the service (Ticket::Service needs to be activated).</Description>
        <Description Lang="de">Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Owner" Required="0" Valid="1">
        <Description Lang="en">If you want to set the owner.</Description>
        <Description Lang="de">Wenn der Besitzer gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Responsible" Required="0" Valid="1">
        <Description Lang="en">If you want to set the responsible.</Description>
        <Description Lang="de">Wenn der Verantwortliche gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###State" Required="0" Valid="1">
        <Description Lang="en">Would you like to set the state of a ticket if a note is created by an agent?</Description>
        <Description Lang="de">Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###StateType" Required="1" Valid="1">
        <Description Lang="en">Default next states after adding a note.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Hinzufügen einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Array>
                <Item>pending reminder</Item>
                <Item>pending auto</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###StateDefault" Required="0" Valid="1">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <String Regex="">pending reminder</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Note" Required="0" Valid="1">
        <Description Lang="en">Show note fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Subject" Required="0" Valid="1">
        <Description Lang="en">Default note subject.</Description>
        <Description Lang="de">Standardtext im Betreff einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <String Regex="">$Text{"Pending"}!</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Body" Required="0" Valid="1">
        <Description Lang="en">Default note text.</Description>
        <Description Lang="de">Standardtext im Textfeld einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###InvolvedAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of involved agents.</Description>
        <Description Lang="de">Auswahl der involvierten Agents anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###InformAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of agents to inform (all agents with note permissions on the queue/ticket).</Description>
        <Description Lang="de">Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###ArticleTypeDefault" Required="0" Valid="1">
        <Description Lang="en">Default note type.</Description>
        <Description Lang="de">Voreingestellter Notiztyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <String Regex="">note-internal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###ArticleTypes" Required="0" Valid="1">
        <Description Lang="en">Specify the different note types, that you want to use in your system.</Description>
        <Description Lang="de">Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Hash>
                <Item Key="note-internal">1</Item>
                <Item Key="note-external">0</Item>
                <Item Key="note-report">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Priority" Required="0" Valid="0">
        <Description Lang="en">Show priority options.</Description>
        <Description Lang="de">Möglichkeit der Auswahl für die Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###PriorityDefault" Required="0" Valid="0">
        <Description Lang="en">Default priority options.</Description>
        <Description Lang="de">Default Auswahl der Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###Title" Required="0" Valid="1">
        <Description Lang="en">Show title fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Title.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###HistoryType" Required="0" Valid="1">
        <Description Lang="en">History type for this action.</Description>
        <Description Lang="de">Historientyp für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <String Regex="">AddNote</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPending###HistoryComment" Required="0" Valid="1">
        <Description Lang="en">History comment for this action.</Description>
        <Description Lang="de">Historienkommentar für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPending</SubGroup>
        <Setting>
            <String Regex="">%%Pending</String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <String Regex="">priority</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###TicketType" Required="0" Valid="1">
        <Description Lang="en">If you want to set the ticket type (Ticket::Type needs to be activated).</Description>
        <Description Lang="de">Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Service" Required="0" Valid="1">
        <Description Lang="en">If you want to set the service (Ticket::Service needs to be activated).</Description>
        <Description Lang="de">Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Owner" Required="0" Valid="1">
        <Description Lang="en">If you want to set the owner.</Description>
        <Description Lang="de">Wenn der Besitzer gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Responsible" Required="0" Valid="1">
        <Description Lang="en">If you want to set the responsible.</Description>
        <Description Lang="de">Wenn der Verantwortliche gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###State" Required="0" Valid="1">
        <Description Lang="en">Would you like to set the state of a ticket if a note is created by an agent?</Description>
        <Description Lang="de">Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###StateType" Required="1" Valid="1">
        <Description Lang="en">Default next states after adding a note.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Hinzufügen einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>pending reminder</Item>
                <Item>pending auto</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###StateDefault" Required="0" Valid="1">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Note" Required="0" Valid="1">
        <Description Lang="en">Show note fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Subject" Required="0" Valid="1">
        <Description Lang="en">Default note subject.</Description>
        <Description Lang="de">Standardtext im Betreff einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <String Regex="">$Text{"Priority Update"}!</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Body" Required="0" Valid="1">
        <Description Lang="en">Default note text.</Description>
        <Description Lang="de">Standardtext im Textfeld einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###InvolvedAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of involved agents.</Description>
        <Description Lang="de">Auswahl der involvierten Agents anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###InformAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of agents to inform (all agents with note permissions on the queue/ticket).</Description>
        <Description Lang="de">Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault" Required="0" Valid="1">
        <Description Lang="en">Default note type.</Description>
        <Description Lang="de">Voreingestellter Notiztyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <String Regex="">note-internal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###ArticleTypes" Required="0" Valid="1">
        <Description Lang="en">Specify the different note types, that you want to use in your system.</Description>
        <Description Lang="de">Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Hash>
                <Item Key="note-internal">1</Item>
                <Item Key="note-external">0</Item>
                <Item Key="note-report">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Priority" Required="0" Valid="1">
        <Description Lang="en">Show priority options.</Description>
        <Description Lang="de">Möglichkeit der Auswahl für die Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###PriorityDefault" Required="0" Valid="0">
        <Description Lang="en">Default priority options.</Description>
        <Description Lang="de">Default Auswahl der Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###Title" Required="0" Valid="1">
        <Description Lang="en">Show title fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Title.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###HistoryType" Required="0" Valid="1">
        <Description Lang="en">History type for this action.</Description>
        <Description Lang="de">Historientyp für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <String Regex="">AddNote</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketPriority###HistoryComment" Required="0" Valid="1">
        <Description Lang="en">History comment for this action.</Description>
        <Description Lang="de">Historienkommentar für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewPriority</SubGroup>
        <Setting>
            <String Regex="">%%Priority</String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <String Regex="">responsible</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the ticket gets locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###TicketType" Required="0" Valid="1">
        <Description Lang="en">If you want to set the ticket type (Ticket::Type needs to be activated).</Description>
        <Description Lang="de">Wenn der Ticket-Typ gesetzt werden soll (Ticket::Type muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Service" Required="0" Valid="1">
        <Description Lang="en">If you want to set the service (Ticket::Service needs to be activated).</Description>
        <Description Lang="de">Wenn der Service gesetzt werden soll (Ticket::Service muss aktiv sein).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Owner" Required="0" Valid="1">
        <Description Lang="en">If you want to set the owner.</Description>
        <Description Lang="de">Wenn der Besitzer gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Responsible" Required="0" Valid="1">
        <Description Lang="en">If you want to set the responsible.</Description>
        <Description Lang="de">Wenn der Verantwortliche gesetzt werden soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###State" Required="0" Valid="1">
        <Description Lang="en">Would you like to set the state of a ticket if a note is created by an agent?</Description>
        <Description Lang="de">Soll der Status eines Tickets gesetzt werden können, wenn eine Notiz durch einen Agent angelegt wird?</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###StateType" Required="1" Valid="1">
        <Description Lang="en">Default next states after adding a note.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Hinzufügen einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>pending reminder</Item>
                <Item>pending auto</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###StateDefault" Required="0" Valid="1">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Note" Required="0" Valid="1">
        <Description Lang="en">Show note fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Subject" Required="0" Valid="1">
        <Description Lang="en">Default note subject.</Description>
        <Description Lang="de">Standardtext im Betreff einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <String Regex="">$Text{"Responsible Update"}!</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Body" Required="0" Valid="1">
        <Description Lang="en">Default note text.</Description>
        <Description Lang="de">Standardtext im Textfeld einer Notiz.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <TextArea></TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###InvolvedAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of involved agents.</Description>
        <Description Lang="de">Auswahl der involvierten Agents anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###InformAgent" Required="0" Valid="0">
        <Description Lang="en">Show selection of agents to inform (all agents with note permissions on the queue/ticket).</Description>
        <Description Lang="de">Auswahl der zu informierenden Agents anzeigen (alle Agenten mit "notiz" Rechten am Ticket/Queue).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault" Required="0" Valid="1">
        <Description Lang="en">Default note type.</Description>
        <Description Lang="de">Voreingestellter Notiztyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <String Regex="">note-internal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###ArticleTypes" Required="0" Valid="1">
        <Description Lang="en">Specify the different note types, that you want to use in your system.</Description>
        <Description Lang="de">Hier können die verschiedenen Notiz-Typen festgelegt werden, die innerhalb des Systems verwendet werden sollen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Hash>
                <Item Key="note-internal">1</Item>
                <Item Key="note-external">0</Item>
                <Item Key="note-report">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Priority" Required="0" Valid="0">
        <Description Lang="en">Show priority options.</Description>
        <Description Lang="de">Möglichkeit der Auswahl für die Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###PriorityDefault" Required="0" Valid="0">
        <Description Lang="en">Default priority options.</Description>
        <Description Lang="de">Default Auswahl der Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###Title" Required="0" Valid="1">
        <Description Lang="en">Show title fields.</Description>
        <Description Lang="de">Eingabemöglichkeit für Title.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###HistoryType" Required="0" Valid="1">
        <Description Lang="en">History type for this action.</Description>
        <Description Lang="de">Historientyp für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <String Regex="">AddNote</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketResponsible###HistoryComment" Required="0" Valid="1">
        <Description Lang="en">History comment for this action.</Description>
        <Description Lang="de">Historienkommentar für diese Aktion.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewResponsible</SubGroup>
        <Setting>
            <String Regex="">%%Responsible</String>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::MoveType" Required="1" Valid="1">
        <Description Lang="en">The queue selection can be shown in a dropdown list or in a new window. If "New Window" is set you can add a move note to the ticket.</Description>
        <Description Lang="de">Die Queue-Auswahl beim Verschieben eines Tickets kann als Dropdown-Box oder in einem neuen Fensters angezeigt werden. Ist "Neues Fenster" ausgewählt kann eine Notiz beim Verschieben an das Ticket angefügt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMove</SubGroup>
        <Setting>
            <Option SelectedID="form">
                <Item Key="link">New Window</Item>
                <Item Key="form">Dropdown</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketMove###State" Required="0" Valid="1">
        <Description Lang="en">Set new ticket state in ticket move screen.</Description>
        <Description Lang="de">Setzen eines neuen Ticket-Status beim Verschieben.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMove</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::DefaultNextMoveStateType" Required="1" Valid="1">
        <Description Lang="en">Possible states after a ticket is moved.</Description>
        <Description Lang="de">Mögliche Status nach dem Verschieben von Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMove</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketMove###Priority" Required="0" Valid="0">
        <Description Lang="en">Show priority options.</Description>
        <Description Lang="de">Möglichkeit der Auswahl für die Priorität.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMove</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketMove###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMove</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketMove###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMove</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketBounce###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewBounce</SubGroup>
        <Setting>
            <String Regex="">bounce</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketBounce###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewBounce</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketBounce###StateDefault" Required="0" Valid="1">
        <Description Lang="en">Default next state after bouncing a ticket.</Description>
        <Description Lang="de">Nächster standardmäßiger Status nach dem Bouncen eines Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewBounce</SubGroup>
        <Setting>
            <String Regex="">closed successful</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketBounce###StateType" Required="1" Valid="1">
        <Description Lang="en">Next possible states when a ticket is bounced.</Description>
        <Description Lang="de">Nächstmögliche Status für 'gebouncete' Nachrichten.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewBounce</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::BounceText" Required="1" Valid="1">
        <Description Lang="en">Default bounce notification for customer/sender.</Description>
        <Description Lang="de">Standard Bounce-Benachrichtigung an Kunden/Sender.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewBounce</SubGroup>
        <Setting>
            <TextArea>Your email with ticket number "&lt;OTRS_TICKET&gt;" is bounced to "&lt;OTRS_BOUNCE_TO&gt;". Contact this address for further information.</TextArea>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketCompose###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <String Regex="">compose</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketCompose###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketCompose###StateDefault" Required="0" Valid="1">
        <Description Lang="en">Default next state if a ticket is composed, answered, e.g.</Description>
        <Description Lang="de">Standardmäßig eingestellter Status bei der Beantwortung eines Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketCompose###StateType" Required="1" Valid="1">
        <Description Lang="en">Next possible states after composing / answering a ticket.</Description>
        <Description Lang="de">Nächstmögliche Status nach der Beantwortung eines Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>closed</Item>
                <Item>pending auto</Item>
                <Item>pending reminder</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ResponseFormat" Required="1" Valid="1">
        <Description Lang="en">Format of responses ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).</Description>
        <Description Lang="de">Textformat für Antworten ($QData{"OrigFrom"} ist Von-Feld 1:1, $QData{"OrigFromName"} ist nur der "Realname" des Von-Feldes).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <TextArea>$QData{"Salutation"}
$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}

$QData{"StdResponse"}

$QData{"Signature"}
</TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::Quote" Required="0" Valid="1">
        <Description Lang="en">Character for email quotes.</Description>
        <Description Lang="de">Zeichen für Email Quotes.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <String Regex="">&gt;</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ComposeReplaceSenderAddress" Required="1" Valid="1">
        <Description Lang="en">Replace on compose answer the original sender with current customers email address.</Description>
        <Description Lang="de">Beim Antwort erstellen originale Sender-Email mit der Email des derzeitigen Kunden ersetzen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ComposeExcludeCcRecipients" Required="1" Valid="1">
        <Description Lang="en">Do not use Cc recipients in reply Cc list on compose an email answer.</Description>
        <Description Lang="de">Die Cc-Empfänger sollen beim Email-Beantworten nicht in die Empfänger Liste aufgenommen werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketCompose###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketCompose###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketCompose###ArticleFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown article free text options.</Description>
        <Description Lang="de">Gezeigte Artikel-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCompose</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketForward###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewForward</SubGroup>
        <Setting>
            <String Regex="">forward</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketForward###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewForward</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketForward###StateDefault" Required="0" Valid="1">
        <Description Lang="en">Default next state after forwarding a ticket.</Description>
        <Description Lang="de">Nächster standardmäßiger Status nach dem Weiterleiten eines Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewForward</SubGroup>
        <Setting>
            <String Regex="">closed successful</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketForward###StateType" Required="0" Valid="1">
        <Description Lang="en">Next possible states after forwarding a ticket.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Weiterleiten eines Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewForward</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketForward###ArticleTypeDefault" Required="0" Valid="1">
        <Description Lang="en">Default type of forwarded message.</Description>
        <Description Lang="de">Standard Typ für weitergeleitete Nachrichten.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewForward</SubGroup>
        <Setting>
            <String Regex="">email-external</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketForward###ArticleTypes" Required="0" Valid="1">
        <Description Lang="en">Possible article types.</Description>
        <Description Lang="de">Mögliche Artikel-Typen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewForward</SubGroup>
        <Setting>
            <Array>
                <Item>email-external</Item>
                <Item>email-internal</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketForward###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewForward</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketForward###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewForward</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketMerge###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMerge</SubGroup>
        <Setting>
            <String Regex="">rw</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketMerge###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMerge</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketCustomer###Permission" Required="1" Valid="1">
        <Description Lang="en">Required permissions to use this option.</Description>
        <Description Lang="de">Benötigte Rechte zur Bearbeitung des Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCustomer</SubGroup>
        <Setting>
            <String Regex="">customer</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketCustomer###RequiredLock" Required="0" Valid="1">
        <Description Lang="en">A ticket lock is required. In case the ticket isn't locked, the tickets get locked and the current agent will be set automatically as ticket owner.</Description>
        <Description Lang="de">Eine Ticket-Sperre wird benötigt bzw. wenn Ticket nicht gesperrt ist, wird das Ticket automatisch gesperrt und der Agent als Besitzer gesetzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCustomer</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Ticket::Frontend::AgentTicketCustomerFollowUp###StateType" Required="1" Valid="1">
        <Description Lang="en">Default next states after adding a agent-customer follow up.</Description>
        <Description Lang="de">Nächstmögliche Status nach dem Hinzufügen bei Agent-Kunden FollowUp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCustomerFollowUp</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AgentTicketCustomerFollowUp###StateDefault" Required="0" Valid="0">
        <Description Lang="en">Default next state.</Description>
        <Description Lang="de">Standardmäßig ausgewählter nächster Status.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewCustomerFollowUp</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MergeText" Required="1" Valid="1">
        <Description Lang="en">When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.</Description>
        <Description Lang="de">Wenn Tickets zusammengefasst werden, kann der Sender ("Sender informieren"-Checkbox) darüber informiert werden. In diesem Textfeld kann die zugehörige Textvorlage definiert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMerge</SubGroup>
        <Setting>
            <TextArea>Your email with ticket number "&lt;OTRS_TICKET&gt;" is merged to "&lt;OTRS_MERGE_TO_TICKET&gt;".</TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::AutomaticMergeText" Required="1" Valid="1">
        <Description Lang="en">When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).</Description>
        <Description Lang="de">Wenn Tickets zusammengefasst werden, wird automatisch ein Artikel in dem stillgelegten Ticket erstellt, welcher folgenden Inhalt hat.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ViewMerge</SubGroup>
        <Setting>
            <TextArea>Merged Ticket &lt;OTRS_TICKET&gt; to &lt;OTRS_MERGE_TO_TICKET&gt;.</TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::ViewableSenderTypes" Required="1" Valid="1">
        <Description Lang="en">Default viewable sender types (default:  customer).</Description>
        <Description Lang="de">Standardmäßig sichtbare Sender Typen (Default: customer).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Array>
                <Item>'customer'</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::ViewableLocks" Required="1" Valid="1">
        <Description Lang="en">Viewable locks. Default: unlock, tmp_lock.</Description>
        <Description Lang="de">Standardmäßig angezeigte Locks. Default: unlock, tmp_lock.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Array>
                <Item>'unlock'</Item>
                <Item>'tmp_lock'</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::ViewableStateType" Required="1" Valid="1">
        <Description Lang="en">State types for a ticket to display.</Description>
        <Description Lang="de">Angezeigte Status für Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Array>
                <Item>new</Item>
                <Item>open</Item>
                <Item>pending reminder</Item>
                <Item>pending auto</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::UnlockStateType" Required="1" Valid="1">
        <Description Lang="en">The states for unlocked tickets. You can unlock tickets with the script "bin/UnlockTickets.pl".</Description>
        <Description Lang="de">Status für nicht gelockte Ticketes. Sie können Tickets mit Hilfe des Skripts "bin/UnlockTickets.pl" in diesen Status versetzen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Array>
                <Item>new</Item>
                <Item>open</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::PendingNotificationOnlyToOwner" Required="1" Valid="1">
        <Description Lang="en">Reminder notifications of unlocked ticket after reaching the reminder date only sent to ticket owner (not to whole agents of queue).</Description>
        <Description Lang="de">Erinnerungs-Nachrichten von entsperrten Ticket nach der ereichung des Termins nur an den Besitzer senden (nicht an alle Agenten der Queue).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::PendingReminderStateType" Required="1" Valid="1">
        <Description Lang="en">State type of reminder for pending tickets.</Description>
        <Description Lang="de">Status für die Erinnerung an wartende Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Array>
                <Item>pending reminder</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::PendingAutoStateType" Required="1" Valid="1">
        <Description Lang="en">Possible states for pending tickets that changed state after reached time limit.</Description>
        <Description Lang="de">Mögliche Status für anstehende (pending) Tickets, für die das Zeitlimit erreicht wurde.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Array>
                <Item>pending auto</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::StateAfterPending" Required="1" Valid="1">
        <Description Lang="en">States after pending time has reached.</Description>
        <Description Lang="de">Status den das Ticket bekommt nach dem die Pendingzeit abgelaufen ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="pending auto close+">closed successful</Item>
                <Item Key="pending auto close-">closed unsuccessful</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerDBLink" Required="1" Valid="1">
        <Description Lang="en">External link to customer database (e.g. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' or '').</Description>
        <Description Lang="de">Standardlink zur Customer-Datenbank (z. B. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' oder '').</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">$Env{"CGIHandle"}?Action=AgentTicketCustomer&amp;TicketID=$Data{"TicketID"}</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerDBLinkTarget" Required="1" Valid="1">
        <Description Lang="en">Target attribute in Link to external customer DB. E.g. 'target="cdb"'.</Description>
        <Description Lang="de">Target-Attribut für den Link zur externen Customer-DB. Z.B. 'Target="cdb"'.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NavBarModule###1-Ticket::TicketWatcher" Required="0" Valid="1">
        <Description Lang="en">Agent interface notification module to see the number of watched tickets.</Description>
        <Description Lang="de">Modul mit dem Agents über das Agent-Interface über die Anzahl von beobachteten Tickets benachrichtigt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::NavBarModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NavBarTicketWatcher</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NavBarModule###1-Ticket::LockedTickets" Required="0" Valid="1">
        <Description Lang="en">Agent interface notification module to check the used charset.</Description>
        <Description Lang="de">Modul mit dem Agents über das Agent-Interface über den Zeichensatz von Tickets benachrichtigt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::NavBarModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NavBarLockedTickets</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NavBarModule###2-Ticket::BulkAction" Required="0" Valid="1">
        <Description Lang="en">Module registration for the BulkAction object in the agent interface.</Description>
        <Description Lang="de">Modul-Registration für das BulkAction-Objekt im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::NavBarModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NavBarTicketBulkAction</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::HeaderMetaModule###2-TicketSearch" Required="0" Valid="1">
        <Description Lang="en">Module to generate html OpenSearch profile for short ticket search.</Description>
        <Description Lang="de">Modul zum generieren des HTML "OpenSearch" Profiles schnelle Ticket-Suchen über das Browser-Suchfeld anbieten zu können.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleMetaHead</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::HeaderMetaTicketSearch</Item>
                <Item Key="Action">AgentTicketSearch</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###3-Ticket::AgentTicketSeen" Required="0" Valid="1">
        <Description Lang="en">Modul for the agent interface that to sets tickets to "seen".</Description>
        <Description Lang="de">Modul für das Agent-Interface, das Tickets in den Status "seen" setzt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationAgentTicketSeen</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###4-Ticket::TicketNotify" Required="0" Valid="1">
        <Description Lang="en">Module to show agents important tickets via the agent interface.</Description>
        <Description Lang="de">Modul, das den Agents auf wichtige Tickets aufmerksam macht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationAgentTicket</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###5-Ticket::TicketEscalation" Required="0" Valid="1">
        <Description Lang="en">Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).</Description>
        <Description Lang="de">Modul, welches auf Benachrichtigungen und Eskalationen aufmerksam macht (ShownMax: maximal gezeigte Eskalationen, EscalationInMinutes: Zeigt Tickets welche in dieser Zeit eskallieren werden, CacheTime: Cache der Berechnung in Sekunden).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NotificationAgentTicketEscalation</Item>
                <Item Key="ShownMax">25</Item>
                <Item Key="EscalationInMinutes">120</Item>
                <Item Key="CacheTime">80</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ArticleViewModule###1-PGP" Required="1" Valid="1">
        <Description Lang="en">Agent interface article notification module to check PGP.</Description>
        <Description Lang="de">Ein Agent-Interface-Artikel-Notiz-Modul um den PGP-Schlüssel zu checken.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ArticleViewModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCheckPGP</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ArticleViewModule###1-SMIME" Required="1" Valid="1">
        <Description Lang="en">A agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.</Description>
        <Description Lang="de">Ein Agent-Interface-Modul um bei eingehenden Emails im der Ticketansicht den S/MIME-Schlüssel zu checken.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ArticleViewModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCheckSMIME</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ArticlePreViewModule###1-PGP" Required="1" Valid="1">
        <Description Lang="en">Agent interface article notification module to check PGP.</Description>
        <Description Lang="de">Modul für die Vorschau von PGP-verschlüsselten Nachrichten.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ArticleViewModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCheckPGP</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ArticlePreViewModule###1-SMIME" Required="1" Valid="1">
        <Description Lang="en">Agent interface article notification module to check S/MIME.</Description>
        <Description Lang="de">Modul für die Vorschau von mit S/MIME verschlüsselten Nachrichten.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ArticleViewModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleCheckSMIME</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ArticleComposeModule###1-SignEmail" Required="1" Valid="1">
        <Description Lang="en">Module to compose signed messages (PGP or S/MIME).</Description>
        <Description Lang="de">Modul zum Erstellen signierter Nachrichten (PGP oder S/MIME).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ArticleComposeModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleComposeSign</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ArticleComposeModule###2-CryptEmail" Required="1" Valid="1">
        <Description Lang="en">Module to crypt composed messages (PGP or S/MIME).</Description>
        <Description Lang="de">Modul zum Verschlüsseln von neu erstellten Nachrichten (PGP oder S/MIME).</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ArticleComposeModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleComposeCrypt</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ArticleAttachmentModule###1-Download" Required="1" Valid="1">
        <Description Lang="en">Links in agent zoom for attachments to download.</Description>
        <Description Lang="de">Links um im AgentTicketZoom Attachments zum Download anzubieten.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ArticleAttachmentModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleAttachmentDownload</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer" Required="1" Valid="1">
        <Description Lang="en">Links in agent zoom for attachments html online viewer.</Description>
        <Description Lang="de">Links um im AgentTicketZoom HTML-Attachments ansehen zu können.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::ArticleAttachmentModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::ArticleAttachmentHTMLViewer</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###000-Back" Required="0" Valid="1">
        <Description Lang="en">Module to show back link in menu.</Description>
        <Description Lang="de">Über dieses Modul wird der Zurück-Link in der Linkleiste der Ticketansicht angezeigt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Back</Item>
                <Item Key="Description">Back</Item>
                <Item Key="Action"></Item>
                <Item Key="Link">$Env{"LastScreenOverview"}&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###100-Lock" Required="0" Valid="1">
        <Description Lang="en">Module to show lock/unlock link in menu.</Description>
        <Description Lang="de">Über dieses Modul wird der Sperren- bzw. Freigeben-Link in der Linkleiste der Ticketansicht angezeigt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuLock</Item>
                <Item Key="Name">Lock</Item>
                <Item Key="Action">AgentTicketLock</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###200-History" Required="0" Valid="1">
        <Description Lang="en">Module to show history link in menu.</Description>
        <Description Lang="de">Über dieses Modul wird der Historie-Link in der Linkleiste der Ticketansicht angezeigt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">History</Item>
                <Item Key="Description">Shows the ticket history!</Item>
                <Item Key="Action">AgentTicketHistory</Item>
                <Item Key="Link">Action=AgentTicketHistory&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###210-Print" Required="0" Valid="1">
        <Description Lang="en">Module to show print link in menu.</Description>
        <Description Lang="de">Über dieses Modul wird der Drucken-Link in der Linkleiste der Ticketansicht angezeigt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Print</Item>
                <Item Key="Description">Print this ticket!</Item>
                <Item Key="Action">AgentTicketPrint</Item>
                <Item Key="Link">Action=AgentTicketPrint&amp;TicketID=$QData{"TicketID"}</Item>
                <Item Key="LinkParam">target="print"</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###300-Priority" Required="0" Valid="1">
        <Description Lang="en">Module to show priority link in menu.</Description>
        <Description Lang="de">Über dieses Modul wird der Priorität-Link in der Linkleiste der Ticketansicht angezeigt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Priority</Item>
                <Item Key="Description">Change the ticket priority!</Item>
                <Item Key="Action">AgentTicketPriority</Item>
                <Item Key="Link">Action=AgentTicketPriority&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###310-FreeText" Required="0" Valid="1">
        <Description Lang="en">Module to show free text link in menu.</Description>
        <Description Lang="de">Link für "Freifelder" im Menü der Ticketansicht anzeigen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Free Fields</Item>
                <Item Key="Description">Change the ticket free fields!</Item>
                <Item Key="Action">AgentTicketFreeText</Item>
                <Item Key="Link">Action=AgentTicketFreeText&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###320-Link" Required="0" Valid="1">
        <Description Lang="en">Module to show a link to link a ticket with another object.</Description>
        <Description Lang="de">Über dieses Modul wird ein Link im Menü der Ticketansicht angezeigt, mit dem ein Ticket mit einem anderen Objekt verknüpft werden kann.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Link</Item>
                <Item Key="Description">Link this ticket to an other objects!</Item>
                <Item Key="Action">AgentLinkObject</Item>
                <Item Key="Link">Action=AgentLinkObject&amp;SourceObject=Ticket&amp;SourceKey=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###400-Owner" Required="0" Valid="1">
        <Description Lang="en">Module to show owner link in menu.</Description>
        <Description Lang="de">Link zu den Besitzereinstellungen eines Tickets im Menü der Ticketansicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Owner</Item>
                <Item Key="Description">Change the ticket owner!</Item>
                <Item Key="Action">AgentTicketOwner</Item>
                <Item Key="Link">Action=AgentTicketOwner&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###410-Responsible" Required="0" Valid="1">
        <Description Lang="en">Module to show responsible link in menu.</Description>
        <Description Lang="de">Link zu den Verantwortlichereinstellungen eines Tickets im Menü der Ticketansicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuResponsible</Item>
                <Item Key="Name">Responsible</Item>
                <Item Key="Description">Change the ticket responsible!</Item>
                <Item Key="Action">AgentTicketResponsible</Item>
                <Item Key="Link">Action=AgentTicketResponsible&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###420-Customer" Required="0" Valid="1">
        <Description Lang="en">Module to show customer link in menu.</Description>
        <Description Lang="de">Modul zur Anzeige des Customer-Links im Menü der Ticketansicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Customer</Item>
                <Item Key="Description">Change the ticket customer!</Item>
                <Item Key="Action">AgentTicketCustomer</Item>
                <Item Key="Link">Action=AgentTicketCustomer&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###420-Note" Required="0" Valid="1">
        <Description Lang="en">Module to show link to note in menu.</Description>
        <Description Lang="de">Modul zur Anzeige des Notiz-Links innerhalb des Menüs der Ticketansicht.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Note</Item>
                <Item Key="Description">Add a note to this ticket!</Item>
                <Item Key="Action">AgentTicketNote</Item>
                <Item Key="Link">Action=AgentTicketNote&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###430-Merge" Required="0" Valid="1">
        <Description Lang="en">Module to show merge link in menu.</Description>
        <Description Lang="de">Über dieses Modul kann der Link für "Merge" im Menü der Ticketansicht angezeigt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Merge</Item>
                <Item Key="Description">Merge this ticket!</Item>
                <Item Key="Action">AgentTicketMerge</Item>
                <Item Key="Link">Action=AgentTicketMerge&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###440-Pending" Required="0" Valid="1">
        <Description Lang="en">Module to show pending link in menu.</Description>
        <Description Lang="de">Über dieses Modul kann der Link für "Warten" (pending) im Menü der Ticketansicht angezeigt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Pending</Item>
                <Item Key="Description">Set this ticket to pending!</Item>
                <Item Key="Action">AgentTicketPending</Item>
                <Item Key="Link">Action=AgentTicketPending&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###448-Watch" Required="0" Valid="1">
        <Description Lang="en">Module to show subscribe/unsubscribe link in menu.</Description>
        <Description Lang="de">Über dieses Modul werden die Subscribe- bzw. Unsubscribe-Links in der Linkleiste angezeigt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuTicketWatcher</Item>
                <Item Key="Action">AgentTicketWatcher</Item>
                <Item Key="Name">Watch</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###450-Close" Required="0" Valid="1">
        <Description Lang="en">Module to show close link in menu.</Description>
        <Description Lang="de">Über dieses Modul wird der Link zum schließen eines Tickets im Menü der Ticketansicht angezeigt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Close</Item>
                <Item Key="Description">Close this ticket!</Item>
                <Item Key="Action">AgentTicketClose</Item>
                <Item Key="Link">Action=AgentTicketClose&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###460-Delete" Required="0" Valid="0">
        <Description Lang="en">Show delete link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Description Lang="de">Link zum Löschen verarbeiten. Weitere Zugriffsbeschränkung, ob dieser Link gezeigt werden soll, kann mit dem Schlüssel "Group" und Inhalt wie z. B. "rw:group1;move_into:group2" eingeschränkt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Delete</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description">Delete this ticket!</Item>
                <Item Key="Link">Action=AgentTicketMove&amp;TicketID=$Data{"TicketID"}&amp;DestQueue=Delete</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::MenuModule###470-Spam" Required="0" Valid="0">
        <Description Lang="en">Show spam link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Description Lang="de">Link zum Spam verarbeiten. Weitere Zugriffsbeschränkung, ob dieser Link gezeigt werden soll, kann mit dem Schlüssel "Group" und Inhalt wie z. B. "rw:group1;move_into:group2" eingeschränkt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Spam</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description">Mark as Spam!</Item>
                <Item Key="Link">Action=AgentTicketMove&amp;TicketID=$Data{"TicketID"}&amp;DestQueue=Delete</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PreMenuModule###100-Lock" Required="0" Valid="1">
        <Description Lang="en">Show lock / unlock link.</Description>
        <Description Lang="de">Link für gesperrt / nicht gesperrt in der Ticketvorschau.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuLock</Item>
                <Item Key="Name">Lock</Item>
                <Item Key="Action">AgentTicketLock</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PreMenuModule###200-Zoom" Required="0" Valid="1">
        <Description Lang="en">Show zoom link.</Description>
        <Description Lang="de">Link zum Zoomen in der Ticketvorschau.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Zoom</Item>
                <Item Key="Action">AgentTicketZoom</Item>
                <Item Key="Description">Look into a ticket!</Item>
                <Item Key="Link">Action=AgentTicketZoom&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PreMenuModule###210-History" Required="0" Valid="1">
        <Description Lang="en">Show history link.</Description>
        <Description Lang="de">History Link in der Ticketvorschau.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">History</Item>
                <Item Key="Action">AgentTicketHistory</Item>
                <Item Key="Description">Shows the ticket history!</Item>
                <Item Key="Link">Action=AgentTicketHistory&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PreMenuModule###300-Priority" Required="0" Valid="1">
        <Description Lang="en">Show priority link.</Description>
        <Description Lang="de">Link für die Priorität in der Ticketvorschau.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Priority</Item>
                <Item Key="Action">AgentTicketPriority</Item>
                <Item Key="Description">Change the ticket priority!</Item>
                <Item Key="Link">Action=AgentTicketPriority&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PreMenuModule###420-Note" Required="0" Valid="1">
        <Description Lang="en">Show note link.</Description>
        <Description Lang="de">Link für eine Notiz in der Ticketvorschau.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Note</Item>
                <Item Key="Action">AgentTicketNote</Item>
                <Item Key="Description">Add a note to this ticket!</Item>
                <Item Key="Link">Action=AgentTicketNote&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PreMenuModule###440-Close" Required="0" Valid="1">
        <Description Lang="en">Show close link.</Description>
        <Description Lang="de">Link zum Schließen in der Ticketvorschau.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Close</Item>
                <Item Key="Action">AgentTicketClose</Item>
                <Item Key="Description">Close this ticket!</Item>
                <Item Key="Link">Action=AgentTicketClose&amp;TicketID=$QData{"TicketID"}</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PreMenuModule###450-Delete" Required="0" Valid="0">
        <Description Lang="en">Show delete link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Description Lang="de">Link zum Löschen in der Ticketvorschau. Weitere Zugriffsbeschränkung, ob dieser Link gezeigt werden soll, kann mit dem Schlüssel "Group" und Inhalt wie z. B. "rw:group1;move_into:group2" eingeschränkt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Delete</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description">Delete this ticket!</Item>
                <Item Key="Link">Action=AgentTicketMove&amp;TicketID=$Data{"TicketID"}&amp;DestQueue=Delete</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::PreMenuModule###460-Spam" Required="0" Valid="0">
        <Description Lang="en">Show spam link. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".</Description>
        <Description Lang="de">Link zum Spam verarbeiten in der Ticketvorschau. Weitere Zugriffsbeschränkung, ob dieser Link gezeigt werden soll, kann mit dem Schlüssel "Group" und Inhalt wie z. B. "rw:group1;move_into:group2" eingeschränkt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
                <Item Key="Name">Spam</Item>
                <Item Key="Action">AgentTicketMove</Item>
                <Item Key="Description">Mark as Spam!</Item>
                <Item Key="Link">Action=AgentTicketMove&amp;TicketID=$Data{"TicketID"}&amp;DestQueue=Delete</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="System::Permission" Required="1" Valid="1">
        <Description Lang="en">The different system permissions of the agents in the system (also possible in addition is note, close, pending, customer, freetext, move, compose, responsible, forward and bounce - rw should be the latest in the line).</Description>
        <Description Lang="de">Die unterschiedlichen Zugriffsrechte der Agenten innerhalb des Systems (möglich sind zusätzlich note, close, pending, customer, freetext, move, compose, responsible, forward und bounce - rw sollte das letzte in der Aufzählung bleiben).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Array>
                <Item>ro</Item>
                <Item>move_into</Item>
                <Item>create</Item>
                <Item>note</Item>
                <Item>owner</Item>
                <Item>priority</Item>
                <Item>rw</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Permission###1-OwnerCheck" Required="0" Valid="1">
        <Description Lang="en">Module to check the owner.</Description>
        <Description Lang="de">Modul zum Überprüfen des Eigentümers.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::OwnerCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Permission###2-ResponsibleCheck" Required="0" Valid="1">
        <Description Lang="en">Module to check the responsible.</Description>
        <Description Lang="de">Modul zum Überprüfen des Verantwortlichen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::ResponsibleCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Permission###3-GroupCheck" Required="0" Valid="1">
        <Description Lang="en">Module to check, if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.</Description>
        <Description Lang="de">Modul zur Überprüfung, ob ein Benutzer in einer bestimmten Gruppe ist. Hat der Benutzer ro- und rw-Zugriffsrechte, wird der Zugriff erlaubt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Permission::GroupCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
                </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerTicket::Permission###1-GroupCheck" Required="0" Valid="1">
        <Description Lang="en">Module to check the group permissions for the access to customer tickets.</Description>
        <Description Lang="de">Modul zur Überprüfung der Zugriffsrechte für Benutzergruppen auf Customer-Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::CustomerPermission::GroupCheck</Item>
                <Item Key="Required">1</Item>
                <Item Key="Granted">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerTicket::Permission###2-CustomerUserIDCheck" Required="0" Valid="1">
        <Description Lang="en">Grant access, if customer ID is the same and group is accessible.</Description>
        <Description Lang="de">Den Zugriff erlauben, wenn die Customer ID übereinstimmt und auf die Gruppe zugegriffen werden darf.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerTicket::Permission###3-CustomerIDCheck" Required="0" Valid="1">
        <Description Lang="en">Module to check customer permissions.</Description>
        <Description Lang="de">Modul zum überprüfen der Rechte eines Customers.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::CustomerPermission::CustomerIDCheck</Item>
                <Item Key="Required">0</Item>
                <Item Key="Granted">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###NewTicketNotify" Required="0" Valid="1">
        <Description Lang="en">Parameters for the NewTicketNotify object in the preference view.</Description>
        <Description Lang="de">Parameter für das NewTicketNotify-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Mail Management</Item>
                <Item Key="Label">New ticket notification</Item>
                <Item Key="Desc">Send me a notification if there is a new ticket in "My Queues".</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0">No</Item>
                        <Item Key="1">Yes</Item>
                    </Hash>
                </Item>
                <Item Key="PrefKey">UserSendNewTicketNotification</Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###FollowUpNotify" Required="0" Valid="1">
        <Description Lang="en">Parameters for the FollowUpNotify object in the preference view.</Description>
        <Description Lang="de">Parameter für das FollowUpNotify-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Mail Management</Item>
                <Item Key="Label">Follow up notification</Item>
                <Item Key="Desc">Send me a notification if a customer sends a follow up and I'm the owner of this ticket.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0">No</Item>
                        <Item Key="1">Yes</Item>
                    </Hash>
                </Item>
                <Item Key="PrefKey">UserSendFollowUpNotification</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###LockTimeoutNotify" Required="0" Valid="1">
        <Description Lang="en">Parameters for the LockTimeoutNotify object in the preference view.</Description>
        <Description Lang="de">Parameter für das LockTimeoutNotify-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Mail Management</Item>
                <Item Key="Label">Ticket lock timeout notification</Item>
                <Item Key="Desc">Send me a notification if a ticket is unlocked by the system.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0">No</Item>
                        <Item Key="1">Yes</Item>
                    </Hash>
                </Item>
                <Item Key="PrefKey">UserSendLockTimeoutNotification</Item>
                <Item Key="Prio">3000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###MoveNotify" Required="0" Valid="1">
        <Description Lang="en">Parameters for the MoveNotify object in the preference view.</Description>
        <Description Lang="de">Parameter für das MoveNotify-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Mail Management</Item>
                <Item Key="Label">Move notification</Item>
                <Item Key="Desc">Send me a notification if a ticket is moved into one of "My Queues".</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0">No</Item>
                        <Item Key="1">Yes</Item>
                    </Hash>
                </Item>
                <Item Key="PrefKey">UserSendMoveNotification</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###CustomQueue" Required="0" Valid="1">
        <Description Lang="en">Parameters for the CustomQueue object in the preference view.</Description>
        <Description Lang="de">Parameter für das CustomQueue-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesCustomQueue</Item>
                <Item Key="Colum">Other Options</Item>
                <Item Key="Label">My Queues</Item>
                <Item Key="Desc">Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Permission">ro</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###RefreshTime" Required="0" Valid="1">
        <Description Lang="en">Parameters for the RefreshTime object in the preference view.</Description>
        <Description Lang="de">Parameter für das RefreshTime-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Frontend</Item>
                <Item Key="Label">QueueView refresh time</Item>
                <Item Key="Desc">Select your QueueView refresh time.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0">off</Item>
                        <Item Key="2"> 2 minutes</Item>
                        <Item Key="5"> 5 minutes</Item>
                        <Item Key="7"> 7 minutes</Item>
                        <Item Key="10">10 minutes</Item>
                        <Item Key="15">15 minutes</Item>
                    </Hash>
                </Item>
                <Item Key="PrefKey">UserRefreshTime</Item>
                <Item Key="Prio">3000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###QueueView" Required="0" Valid="1">
        <Description Lang="en">Parameters for the QueueView object in the preference view.</Description>
        <Description Lang="de">Parameter für das QueueView-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Frontend</Item>
                <Item Key="Label">QueueView</Item>
                <Item Key="Desc">Select your frontend QueueView.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="AgentTicketQueueTicketView">Standard</Item>
                        <Item Key="AgentTicketQueueTicketViewLite">Lite</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">AgentTicketQueueTicketView</Item>
                <Item Key="PrefKey">UserQueueView</Item>
                <Item Key="Prio">3000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###QueueViewShownTickets" Required="0" Valid="1">
        <Description Lang="en">Parameters for the QueueViewShowTickets object in the preference view.</Description>
        <Description Lang="de">Parameter für das QueueViewShowTickets-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Frontend</Item>
                <Item Key="Label">Shown Tickets</Item>
                <Item Key="Desc">Max. shown Tickets a page in QueueView.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="10">10</Item>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">15</Item>
                <Item Key="PrefKey">UserQueueViewShowTickets</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###CreateNextMask" Required="0" Valid="1">
        <Description Lang="en">Parameters for the CreateNextMask object in the preference view.</Description>
        <Description Lang="de">Parameter für das CreateNextMask-Objekt in der Ansicht für die Einstellungen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Frontend</Item>
                <Item Key="Label">Screen after new ticket</Item>
                <Item Key="Desc">Select your screen after creating a new ticket.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="">CreateTicket</Item>
                        <Item Key="AgentTicketZoom">TicketZoom</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected"></Item>
                <Item Key="PrefKey">UserCreateNextMask</Item>
                <Item Key="Prio">5000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="QueuePreferences###Comment2" Required="0" Valid="0">
        <Description Lang="en">Parameters for the example comment 2 of queue attributes.</Description>
        <Description Lang="de">Parameter für den Beispiel-Kommentar 2 der Queue-Attribute.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Queue::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::QueuePreferencesGeneric</Item>
                <Item Key="Label">Comment2</Item>
                <Item Key="Desc">Define the queue comment 2.</Item>
                <Item Key="Block">TextArea</Item>
                <Item Key="Cols">50</Item>
                <Item Key="Rows">5</Item>
                <Item Key="PrefKey">Comment2</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerNotifyJustToRealCustomer" Required="1" Valid="1">
        <Description Lang="en">Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification.</Description>
        <Description Lang="de">Customer-Benachrichtigungen an bestimmte gemapte Customer verschicken. Standardmäßig wird nur der letzte Customer-Sender benachrichtigt.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" Required="1" Valid="1">
        <Description Lang="en">Next screen after new customer ticket.</Description>
        <Description Lang="de">Nächste Eingabemaske nach neuem Customer-Ticket.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <Option SelectedID="CustomerTicketOverView">
                <Item Key="CustomerTicketOverView">CustomerTicketOverView</Item>
                <Item Key="CustomerTicketZoom">CustomerTicketZoom</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Priority" Required="1" Valid="1">
        <Description Lang="en">Allow customers to set the ticket priority.</Description>
        <Description Lang="de">Priorität des Tickets darf vom Kunden gesetzt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault" Required="1" Valid="1">
        <Description Lang="en">Default priority of new customer tickets.</Description>
        <Description Lang="de">Standard Priorität von Customer-Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1">
        <Description Lang="en">Default state of new customer tickets.</Description>
        <Description Lang="de">Standard Status neuer Customer-Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <String Regex="">new</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###ArticleType" Required="1" Valid="1">
        <Description Lang="en">Default article type.</Description>
        <Description Lang="de">Standard Artikeltyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <String Regex="">webrequest</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SenderType" Required="1" Valid="1">
        <Description Lang="en">Sender type for new tickets from the customer panel.</Description>
        <Description Lang="de">Sendertyp für neue Tickets aus dem Customer-Panel.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <String Regex="">customer</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryType" Required="1" Valid="1">
        <Description Lang="en">Default history type.</Description>
        <Description Lang="de">Standard History Typ.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <String Regex="">WebRequestCustomer</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment" Required="1" Valid="1">
        <Description Lang="en">Comment for new history entries in the customer panel.</Description>
        <Description Lang="de">Kommentar für Einträge in der History innerhalb des Customer-Panels.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSelectionType" Required="1" Valid="1">
        <Description Lang="en">To: selection type. "Queue" shows all queues, "SystemAddress" displays all system addresses.</Description>
        <Description Lang="de">Auswahl des To: Anzeige-Typs. "Queue" zeigt alle Queues an, "SystemAddress" zeigt alle Systemadressen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <Option SelectedID="Queue">
                <Item Key="Queue">Queue</Item>
                <Item Key="SystemAdress">SystemAddress</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSelectionString" Required="0" Valid="1">
        <Description Lang="en">If "Queue" was selected for CustomerPanelSelectionType, you can specify a selection string (e. g. 'Queue: &lt;Queue&gt; - &lt;QueueComment&gt;').</Description>
        <Description Lang="de">Wenn "Queue" für CustomerPanelSelectionType ausgewählt wurde, kann hier eine Zeichenkette für die Auswahl angegeben werden (z. B. 'Queue: &lt;Queue&gt; - &lt;QueueComment&gt;').</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <String Regex="">&lt;Queue&gt;</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelOwnSelection" Required="0" Valid="0">
        <Description Lang="en">Here you can insert the Queues, which the customer can select in the Customer-Interface.</Description>
        <Description Lang="de">Hier können die Queues eingegeben werden, aus denen ein Kunde im Kunden-Panel auswählen kann.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Junk">First Queue</Item>
                <Item Key="Misc">Second Queue</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanel::NewTicketQueueSelectionModule" Required="1" Valid="1">
        <Description Lang="en">Module for To-selection in new ticket screen in the customer panel.</Description>
        <Description Lang="de">Modul für die Auswahl im To-Feld innerhalb der Bildschirm-Maske für neue Tickets im Customer-Panel.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <String Regex="">Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Text-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert, 2 = Aktiviert und Pflichtfeld.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp" Required="1" Valid="1">
        <Description Lang="en">Next screen after customer follow up ticket.</Description>
        <Description Lang="de">Nächste Eingabemaske nach neuem Kunden-Nachfrage.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="CustomerTicketOverView">
                <Item Key="CustomerTicketOverView">CustomerTicketOverView</Item>
                <Item Key="CustomerTicketZoom">CustomerTicketZoom</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###ArticleType" Required="1" Valid="1">
        <Description Lang="en">Type of note.</Description>
        <Description Lang="de">Notiztyp.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <String Regex="">webrequest</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###SenderType" Required="1" Valid="1">
        <Description Lang="en">Sender type for requests from the customer panel.</Description>
        <Description Lang="de">Sendertyp von Anfragen aus dem Kunden-Panel.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <String Regex="">customer</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###HistoryType" Required="1" Valid="1">
        <Description Lang="en">Default history type in the customer panel.</Description>
        <Description Lang="de">Standard Historie im Kunden-Panel.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <String Regex="">FollowUp</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###HistoryComment" Required="1" Valid="1">
        <Description Lang="en">Default history comment in the customer panel.</Description>
        <Description Lang="de">Standard Historie Kommentar im Kunden-Panel.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###Priority" Required="1" Valid="1">
        <Description Lang="en">Allow customers to change the ticket priority.</Description>
        <Description Lang="de">Priorität des Tickets darf vom Kunden verändert werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###PriorityDefault" Required="1" Valid="1">
        <Description Lang="en">Default priority of follow up customer tickets.</Description>
        <Description Lang="de">Standard Priorität von Kunden-Nachfragen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###State" Required="1" Valid="1">
        <Description Lang="en">Next compose state for customer tickets.</Description>
        <Description Lang="de">Nächster Status für vom Customer erstellte Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1" Valid="1">
        <Description Lang="en">Next state for ticket after customer followup.</Description>
        <Description Lang="de">Nächster Status eines Tickets nach einem Kunden-Follow-up.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###StateType" Required="1" Valid="1">
        <Description Lang="en">Next possible states for customer tickets.</Description>
        <Description Lang="de">Nächstmögliche Status für vom Kunden erstellte Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup>
        <Setting>
            <Array>
                <Item>open</Item>
                <Item>closed</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::CustomerTicketSearch::SearchLimit" Required="1" Valid="1">
        <Description Lang="en">Default limit for ticket search.</Description>
        <Description Lang="de">Standard Limit für die Suche innerhalb von Customer-Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewSearch</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,6}$">5000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::CustomerTicketSearch::SearchPageShown" Required="1" Valid="1">
        <Description Lang="en">Default number of articles per page after searching through tickets.</Description>
        <Description Lang="de">Standard Limit für Artikel pro Seite, die nach einer Suche über die Tickets angezeigt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewSearch</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">40</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::CustomerTicketSearch::SortBy::Default" Required="1" Valid="1">
        <Description Lang="en">Search result sort by default.</Description>
        <Description Lang="de">Standard Sortierung beim Suchergebnissen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Option SelectedID="Age">
                <Item Key="Age">Age</Item>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Subject">Subject</Item>
                <Item Key="Queue">Queue</Item>
                <Item Key="Priority">Priority</Item>
                <Item Key="EscalationTime">EscalationTime</Item>
                <Item Key="TicketFreeTime1">TicketFreeTime1</Item>
                <Item Key="TicketFreeTime2">TicketFreeTime2</Item>
                <Item Key="TicketFreeTime3">TicketFreeTime3</Item>
                <Item Key="TicketFreeTime4">TicketFreeTime4</Item>
                <Item Key="TicketFreeTime5">TicketFreeTime5</Item>
                <Item Key="TicketFreeTime6">TicketFreeTime6</Item>
                <Item Key="TicketFreeKey1">TicketFreeKey1</Item>
                <Item Key="TicketFreeKey2">TicketFreeKey2</Item>
                <Item Key="TicketFreeKey3">TicketFreeKey3</Item>
                <Item Key="TicketFreeKey4">TicketFreeKey4</Item>
                <Item Key="TicketFreeKey5">TicketFreeKey5</Item>
                <Item Key="TicketFreeKey6">TicketFreeKey6</Item>
                <Item Key="TicketFreeKey7">TicketFreeKey7</Item>
                <Item Key="TicketFreeKey8">TicketFreeKey8</Item>
                <Item Key="TicketFreeKey9">TicketFreeKey9</Item>
                <Item Key="TicketFreeKey10">TicketFreeKey10</Item>
                <Item Key="TicketFreeKey11">TicketFreeKey11</Item>
                <Item Key="TicketFreeKey12">TicketFreeKey12</Item>
                <Item Key="TicketFreeKey13">TicketFreeKey13</Item>
                <Item Key="TicketFreeKey14">TicketFreeKey14</Item>
                <Item Key="TicketFreeKey15">TicketFreeKey15</Item>
                <Item Key="TicketFreeKey16">TicketFreeKey16</Item>
                <Item Key="TicketFreeText1">TicketFreeText1</Item>
                <Item Key="TicketFreeText2">TicketFreeText2</Item>
                <Item Key="TicketFreeText3">TicketFreeText3</Item>
                <Item Key="TicketFreeText4">TicketFreeText4</Item>
                <Item Key="TicketFreeText5">TicketFreeText5</Item>
                <Item Key="TicketFreeText6">TicketFreeText6</Item>
                <Item Key="TicketFreeText7">TicketFreeText7</Item>
                <Item Key="TicketFreeText8">TicketFreeText8</Item>
                <Item Key="TicketFreeText9">TicketFreeText9</Item>
                <Item Key="TicketFreeText10">TicketFreeText10</Item>
                <Item Key="TicketFreeText11">TicketFreeText11</Item>
                <Item Key="TicketFreeText12">TicketFreeText12</Item>
                <Item Key="TicketFreeText13">TicketFreeText13</Item>
                <Item Key="TicketFreeText14">TicketFreeText14</Item>
                <Item Key="TicketFreeText15">TicketFreeText15</Item>
                <Item Key="TicketFreeText16">TicketFreeText16</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::CustomerTicketSearch::Order::Default" Required="1" Valid="1">
        <Description Lang="en">Search result order default.</Description>
        <Description Lang="de">Sortierreihenfolge bei Suchergebnissen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Option SelectedID="Down">
                <Item Key="Down">Down</Item>
                <Item Key="Up">Up</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition" Required="1" Valid="1">
        <Description Lang="en">Extended search condition in ticket search. With this feature you can search w. g. with this kind of conditions like "(key1&amp;&amp;key2)" or "(key1||key2)".</Description>
        <Description Lang="de">Erweiterte Such-Ausdruecke. Es ist dann z. B. möglich Abfragen wie z. B. "(key1&amp;&amp;key2)" oder "(key1||key2)" zu benuten.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketSearch###TicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free text options.</Description>
        <Description Lang="de">Gezeigte Ticket-Frei-Text-Felder.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
                <Item Key="7">0</Item>
                <Item Key="8">0</Item>
                <Item Key="9">0</Item>
                <Item Key="10">0</Item>
                <Item Key="11">0</Item>
                <Item Key="12">0</Item>
                <Item Key="13">0</Item>
                <Item Key="14">0</Item>
                <Item Key="15">0</Item>
                <Item Key="16">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Frontend::CustomerTicketSearch###TicketFreeTime" Required="0" Valid="1">
        <Description Lang="en">Shown ticket free time options. Possible settings: 0 = Disabled, 1 = Enabled.</Description>
        <Description Lang="de">Angezeigte Ticket-Frei-Time-Felder. Mögliche Einstellungen: 0 = Deaktiviert, 1 = Aktiviert.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Ticket::ViewSearch</SubGroup>
        <Setting>
            <Hash>
                <Item Key="1">0</Item>
                <Item Key="2">0</Item>
                <Item Key="3">0</Item>
                <Item Key="4">0</Item>
                <Item Key="5">0</Item>
                <Item Key="6">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###ClosedTickets" Required="0" Valid="1">
        <Description Lang="en">All parameters for the ClosedTickets object in the customer preferences.</Description>
        <Description Lang="de">Parameter für das ClosedTicket-Objekt in den Einstellungen für Kunden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Other Options</Item>
                <Item Key="Label">Closed Tickets</Item>
                <Item Key="Desc">Show closed tickets.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0">No</Item>
                        <Item Key="1">Yes</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">1</Item>
                <Item Key="PrefKey">UserShowClosedTickets</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###ShownTickets" Required="0" Valid="1">
        <Description Lang="en">All parameters for the ShownTickets object in the customer preferences.</Description>
        <Description Lang="de">Parameter für das ShownTickets-Objket in den Einstellungen für Customer.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Frontend</Item>
                <Item Key="Label">Shown Tickets</Item>
                <Item Key="Desc">Max. shown Tickets a page in Overview.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="15">15</Item>
                        <Item Key="20">20</Item>
                        <Item Key="25">25</Item>
                        <Item Key="30">30</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">25</Item>
                <Item Key="PrefKey">UserShowTickets</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###RefreshTime" Required="0" Valid="1">
        <Description Lang="en">All parameters for the RefreshTime object in the customer preferences.</Description>
        <Description Lang="de">Parameter für das RefreshTime-Objket in den Einstellungen für Customer.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
                <Item Key="Colum">Frontend</Item>
                <Item Key="Label">QueueView refresh time</Item>
                <Item Key="Desc">Select your QueueView refresh time.</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="">off</Item>
                        <Item Key="2"> 2 minutes</Item>
                        <Item Key="5"> 5 minutes</Item>
                        <Item Key="7"> 7 minutes</Item>
                        <Item Key="10">10 minutes</Item>
                        <Item Key="15">15 minutes</Item>
                    </Hash>
                </Item>
                <Item Key="PrefKey">UserRefreshTime</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Activ">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CommonObject###QueueObject" Required="1" Valid="1">
        <Description Lang="en">Path to the file where all settings for the QueueObject object for the frontend are stored.</Description>
        <Description Lang="de">Pfad zur Datei in der alle Einstellung zum QueueObject-Objekt gespeichert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">Kernel::System::Queue</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CommonObject###TicketObject" Required="1" Valid="1">
        <Description Lang="en">Path to the file where all settings for the TicketObject object are stored.</Description>
        <Description Lang="de">Pfad zur Datei in der alle Einstellungen zum TicketObject-Objekt gespeichert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">Kernel::System::Ticket</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CommonParam###Action" Required="1" Valid="1">
        <Description Lang="en">Default value for the Action parameter. The Frontend-Module which is used as default if no Action parameter given.</Description>
        <Description Lang="de">Standardwert des Action-Parameters. Dieses Frontend-Modul wird benutzt wenn kein Action-Parameter vorhanden ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">AgentTicketQueue</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CommonParam###QueueID" Required="1" Valid="1">
        <Description Lang="en">Default ID for queue, that is used by the system.</Description>
        <Description Lang="de">Standard ID für die Queue, auf die sich das System beziehen soll.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">0</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CommonParam###TicketID" Required="1" Valid="1">
        <Description Lang="en">Default ID for ticket, that is used by the system.</Description>
        <Description Lang="de">Standard ID für ein Ticket, die vom System genutzt wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::CommonObject###QueueObject" Required="1" Valid="1">
        <Description Lang="en">Path to the file where all settings for the QueueObject object for the customer interface are stored.</Description>
        <Description Lang="de">Pfad zur Datei in der alle Einstellungen für das QueueObject-Objekt für das Kunden-Interface gespeichert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">Kernel::System::Queue</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::CommonObject###TicketObject" Required="1" Valid="1">
        <Description Lang="en">Path to the file where all settings for the TicketObject object for the customer interface are stored.</Description>
        <Description Lang="de">Pfad zur Datei in der alle Einstellungen für das TicketObject-Objekt für das Kunden-Interface gespeichert sind.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">Kernel::System::Ticket</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::CommonParam###Action" Required="1" Valid="1">
        <Description Lang="en">Specify the common action for the Action parameter in the customer interface.</Description>
        <Description Lang="en">Standardwert für den Action-Parameter innerhalb des Kunden-Interfaces.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">CustomerTicketOverView</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::CommonParam###TicketID" Required="1" Valid="1">
        <Description Lang="en">Standard parameter for the TicketID in the customer interface.</Description>
        <Description Lang="de">Standardwert für die TicketID innerhalb des Kunden-Interfaces.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::HeaderMetaModule###2-TicketSearch" Required="0" Valid="1">
        <Description Lang="en">Module to generate html OpenSearch profile for short ticket search.</Description>
        <Description Lang="de">Modul zum generieren des HTML "OpenSearch" Profiles schnelle Ticket-Suchen über das Browser-Suchfeld anbieten zu können.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleMetaHead</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::HeaderMetaTicketSearch</Item>
                <Item Key="Action">CustomerTicketSearch</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketQueue" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketQueue object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketQueue-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Overview of all open Tickets</Description>
                <Title>QueueView</Title>
                <NavBarName>Ticket</NavBarName>
                <NavBar>
                    <Description>Overview of all open Tickets</Description>
                    <Name>QueueView</Name>
                    <Image>overview.png</Image>
                    <Link>Action=AgentTicketQueue</Link>
                    <NavBar>Ticket</NavBar>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey>o</AccessKey>
                    <Prio>100</Prio>
                </NavBar>
                <NavBar>
                    <Description>Ticket-Area</Description>
                    <Type>Menu</Type>
                    <Block>ItemArea</Block>
                    <Name>Ticket</Name>
                    <Image>desktop.png</Image>
                    <Link>Action=AgentTicketQueue</Link>
                    <NavBar>Ticket</NavBar>
                    <AccessKey>t</AccessKey>
                    <Prio>200</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketPhone" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketPhone object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketPhone-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Create new Phone Ticket</Description>
                <Title>Phone-Ticket</Title>
                <NavBarName>Ticket</NavBarName>
                <NavBar>
                    <Description>Create new Phone Ticket (Inbound)</Description>
                    <Name>Phone-Ticket</Name>
                    <Image>phone-new.png</Image>
                    <Link>Action=AgentTicketPhone</Link>
                    <NavBar>Ticket</NavBar>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey>n</AccessKey>
                    <Prio>200</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketPhoneOutbound" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketPhoneOutbound object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketPhoneOutbound-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Phone Call</Description>
                <Title>Phone-Ticket</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketEmail" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketEmail object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketEmail-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Create new email Ticket</Description>
                <Title>Email-Ticket</Title>
                <NavBarName>Ticket</NavBarName>
                <NavBar>
                    <Description>Create new Email Ticket and send this out (Outbound)</Description>
                    <Name>Email-Ticket</Name>
                    <Image>mail_new.png</Image>
                    <Link>Action=AgentTicketEmail</Link>
                    <NavBar>Ticket</NavBar>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey>e</AccessKey>
                    <Prio>210</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketSearch" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketSearch object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketSearch-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Search Tickets</Description>
                <Title>Search</Title>
                <NavBarName>Ticket</NavBarName>
                <NavBar>
                    <Description>Search Tickets</Description>
                    <Name>Search</Name>
                    <Image>search.png</Image>
                    <Link>Action=AgentTicketSearch</Link>
                    <NavBar>Ticket</NavBar>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey>s</AccessKey>
                    <Prio>300</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketMailbox" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketMailbox object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketMailbox-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Agent Mailbox</Description>
                <Title>Locked Tickets</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketStatusView" Required="0" Valid="0">
        <Description Lang="en">Frontend module registration for the AgentTicketStatusView object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketStatusView-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Overview of all open tickets</Description>
                <Title>Status View</Title>
                <NavBarName>Ticket</NavBarName>
                <NavBar>
                    <Description>Overview of all open Tickets</Description>
                    <Name>StatusView</Name>
                    <Image>overview.png</Image>
                    <Link>Action=AgentTicketStatusView</Link>
                    <NavBar>Ticket</NavBar>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey>v</AccessKey>
                    <Prio>110</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketEscalationView" Required="0" Valid="0">
        <Description Lang="en">Frontend module registration for the AgentTicketEscalationView object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketEscalationView-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Overview of all escalated tickets</Description>
                <Title>Escalation View</Title>
                <NavBarName>Ticket</NavBarName>
                <NavBar>
                    <Description>Overview Escalated Tickets</Description>
                    <Name>EscalationView</Name>
                    <Image>overview.png</Image>
                    <Link>Action=AgentTicketEscalationView</Link>
                    <NavBar>Ticket</NavBar>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey>e</AccessKey>
                    <Prio>120</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentZoom" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentZoom object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentZoom-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>compat module for Ticket Zoom</Description>
                <NavBarName>Ticket</NavBarName>
                <Title></Title>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketZoom" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketZoom object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketZoom-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Zoom</Description>
                <Title>Zoom</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketAttachment" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketAtachment object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketAttachment-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Title></Title>
                <NavBarName>Ticket</NavBarName>
                <Description>To download attachments</Description>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketPlain" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketPlain object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketPlain-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket plain view of an email</Description>
                <Title>Plain</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketNote" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketNote object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketNote-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Note</Description>
                <Title>Note</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketMerge" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketNote object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketNote-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Merge</Description>
                <Title>Merge</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketPending" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketPending object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketPending-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Pending</Description>
                <Title>Pending</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketWatcher" Required="0" Valid="1">
        <Description Lang="en">All parameters for the TicketWatcher object in the agent interface.</Description>
        <Description Lang="de">Alle Parameter des TicketWatcher-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>A TicketWatcher Module</Description>
                <NavBarName>Ticket-Watcher</NavBarName>
                <Title>Ticket-Watcher</Title>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketPriority" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketPriority object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketPriority-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Priority</Description>
                <Title>Priority</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketLock" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketLock object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketLock-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Lock</Description>
                <Title>Lock</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketMove" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketMove object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketMove-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Move</Description>
                <Title>Move</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketHistory" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketHistory object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketHistory-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket History</Description>
                <Title>History</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketOwner" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketOwner object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketOwner-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Owner</Description>
                <Title>Owner</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketResponsible" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketResponsible object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketResponsible-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Responsible</Description>
                <Title>Responsible</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketCompose" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketCompose object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketCompose-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Compose email Answer</Description>
                <Title>Compose</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketCustomerFollowUp" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketCustomerFollowup object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketCustomerFollow-up-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Used if a agent can also be a customer</Description>
                <Title>Compose Follow up</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketBounce" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketBounce object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketBounce-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Compose Bounce Email</Description>
                <Title>Bounce</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketForward" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketForward object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketForward-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Forward Email</Description>
                <Title>Forward</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketCustomer" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketCustomer object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketCustomer-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Customer</Description>
                <Title>Customer</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketClose" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketClose object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketClose-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Close</Description>
                <Title>Close</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketFreeText" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketFreeText object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketFreeText-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket FreeText</Description>
                <Title>Free Fields</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketPrint" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketPrint object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketPrint-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket Print</Description>
                <Title>Print</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentTicketBulk" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AgentTicketBulk object in the agent interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des AgentTicketBulk-Objekts im Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket bulk module</Description>
                <Title>Bulk-Action</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminQueue" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminQueue object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminQueue-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Queue</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Queue</Name>
                    <Block>Block2</Block>
                    <Prio>100</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminResponse" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminResponse object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminResponse-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Response</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Responses</Name>
                    <Block>Block2</Block>
                    <Prio>200</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminQueueResponses" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminQueueResponses object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminQueueRespnses-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Responses &lt;-&gt; Queue</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Responses &lt;-&gt; Queue</Name>
                    <Block>Block2</Block>
                    <Prio>300</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminAutoResponse" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminAutoResponses object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminAutoResponses-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Auto Responses</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Auto Responses</Name>
                    <Block>Block2</Block>
                    <Prio>400</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminQueueAutoResponse" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminQueueAutoResponses object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminQueueAutoResponses-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Auto Responses &lt;-&gt; Queue</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Auto Responses &lt;-&gt; Queue</Name>
                    <Block>Block2</Block>
                    <Prio>500</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminAttachment" Required="0" Valid="1">
        <Description Lang="en">Describe if the module "Attachment" (AdminAttachment) is shown in the admin interface. Describe also the notation of the module.</Description>
        <Description Lang="en">Frontend module registration for the AdminAttachment object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminAttachment-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Attachment</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Attachments</Name>
                    <Block>Block2</Block>
                    <Prio>600</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminResponseAttachment" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminResponseAttachment object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminResponseAttachment-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Attachments &lt;-&gt; Responses</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Attachments &lt;-&gt; Responses</Name>
                    <Block>Block2</Block>
                    <Prio>700</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSalutation" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminSalutation object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminSalutation-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Salutation</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Salutation</Name>
                    <Block>Block3</Block>
                    <Prio>100</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSignature" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminSignature object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminSignature-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Signature</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Signature</Name>
                    <Block>Block3</Block>
                    <Prio>200</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSystemAddress" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminSystemAddress object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminSystemAddress-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>System address</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Email Addresses</Name>
                    <Block>Block3</Block>
                    <Prio>300</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminNotification" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminNotification object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminNotification-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Notification</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Notification</Name>
                    <Block>Block3</Block>
                    <Prio>400</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminService" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminService configuration in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration der AdminService Konfiguration im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Service</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Service</Name>
                    <Block>Block3</Block>
                    <Prio>900</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSLA" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminSLA configuration in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration der AdminSLA Konfiguration im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>SLA</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>SLA</Name>
                    <Block>Block3</Block>
                    <Prio>1000</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminType" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminType object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminType-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Type</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Type</Name>
                    <Block>Block3</Block>
                    <Prio>700</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminState" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminState object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminState-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>State</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Status</Name>
                    <Block>Block3</Block>
                    <Prio>800</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPriority" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminPriority object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminPriority-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Priority</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>Priority</Name>
                    <Block>Block3</Block>
                    <Prio>850</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminGenericAgent" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the AdminGenericAgent object in the admin area.</Description>
        <Description Lang="de">Frontendmodul-Registration des AdminGenericAgent-Objekts im Admin-Bereich.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>GenericAgent</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBarModuleAdmin</Module>
                    <Name>GenericAgent</Name>
                    <Block>Block4</Block>
                    <Prio>300</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerTicketOverView" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the CustomerTicketOverview object in the customer interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des CustomerTicketOverview-Objekts im Customer-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Overview of customer tickets</Description>
                <NavBarName>Ticket</NavBarName>
                <Title>Overview</Title>
                <NavBar>
                    <Description>MyTickets</Description>
                    <Name>MyTickets</Name>
                    <Image>ticket.png</Image>
                    <Block></Block>
                    <Type></Type>
                    <NavBar></NavBar>
                    <Link>Action=CustomerTicketOverView&amp;Type=MyTickets</Link>
                    <AccessKey>m</AccessKey>
                    <Prio>110</Prio>
                </NavBar>
                <NavBar>
                    <Description>CompanyTickets</Description>
                    <Name>CompanyTickets</Name>
                    <Image>tickets.png</Image>
                    <Block></Block>
                    <Type></Type>
                    <NavBar></NavBar>
                    <Link>Action=CustomerTicketOverView&amp;Type=CompanyTickets</Link>
                    <AccessKey>c</AccessKey>
                    <Prio>120</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerTicketMessage" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the CustomerTicketMessage object in the customer interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des CustomerTicketMessage-Objekts im Customer-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Create tickets</Description>
                <NavBarName>Ticket</NavBarName>
                <Title>New Ticket</Title>
                <NavBar>
                    <Description>Create new Ticket</Description>
                    <Name>New Ticket</Name>
                    <Image>new.png</Image>
                    <Block></Block>
                    <Type></Type>
                    <NavBar></NavBar>
                    <Link>Action=CustomerTicketMessage</Link>
                    <AccessKey>n</AccessKey>
                    <Prio>100</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerTicketZoom" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the CustomerTicketZoom object in the customer interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des CustomerTicketZoom-Objekts im Customer-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Ticket zoom view</Description>
                <NavBarName>Ticket</NavBarName>
                <Title>Zoom</Title>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerTicketPrint" Required="0" Valid="1">
        <Description Lang="en">Customer Frontend module registration for the Customer Ticket Print Module.</Description>
        <Description Lang="de">Frontendmodul-Registration des CustomerTicketPrint-Objekts im Kunden-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Customer Ticket Print Module</Description>
                <NavBarName></NavBarName>
                <Title>Print</Title>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerZoom" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the CustomerZoom object in the customer interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des CustomerZoom-Objekts im Customer-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>compat mod</Description>
                <NavBarName></NavBarName>
                <Title></Title>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerTicketAttachment" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the CustomerTicketAttachment object in the customer interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des CustomerTicketAttachment-Objekts im Customer-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>To download attachments</Description>
                <NavBarName></NavBarName>
                <Title></Title>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerTicketSearch" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the CustomerTicketSearch object in the customer interface.</Description>
        <Description Lang="de">Frontendmodul-Registration des CustomerTicketSearch-Objekts im Customer-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Customer ticket search</Description>
                <NavBarName>Ticket</NavBarName>
                <Title>Search</Title>
                <NavBar>
                    <Description>Search</Description>
                    <Name>Search</Name>
                    <Image>search.png</Image>
                    <Block></Block>
                    <Type></Type>
                    <NavBar></NavBar>
                    <Link>Action=CustomerTicketSearch</Link>
                    <AccessKey>s</AccessKey>
                    <Prio>300</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::Acl::Module###1-Ticket::Acl::Module" Required="0" Valid="0">
        <Description Lang="en">This ACL module allows you to not close parent tickets till all children's are closed ("State" shows which states should not be usable).</Description>
        <Description Lang="de">Dieses ACL Modul ermöglicht es, Eltern-Tickets so lange nicht zu schließen, wie noch Kinder-Tickets offen sind ("State" definiert welcher Status nicht mehr möglich sein soll).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketACL</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds</Item>
                <Item Key="State">
                    <Array>
                        <Item>closed successful</Item>
                        <Item>closed unsuccessful</Item>
                    </Array>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TicketACL::Default::Action" Required="1" Valid="1">
        <Description Lang="en">Default ACL values for Ticket Actions.</Description>
        <Description Lang="de">Standard ACL Werte für Ticketaktionen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketACL</SubGroup>
        <Setting>
            <Hash>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterMaxEmails" Required="1" Valid="1">
        <Description Lang="en">Maximal auto email responses to own email-address a day (Loop-Protection).</Description>
        <Description Lang="de">Maximale Anzahl von Auto-Antworten an eine Email-Adresse pro Tag (Schutz vor Emailschleifen).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">40</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMasterMaxEmailSize" Required="1" Valid="1">
        <Description Lang="en">Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).</Description>
        <Description Lang="de">Maximale Größe für Mails, die via POP3/POP3S/IMAP/IMAPS abgeholt werden können (in KBytes).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,6}$">16384</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMasterReconnectMessage" Required="1" Valid="1">
        <Description Lang="en">The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.</Description>
        <Description Lang="de">Die "bin/PostMasterMailAccount.pl" baut eine neue Verbindung zum POP3/POP3S/IMAP/IMAPS-Server nach der hier angegebenen Anzahl an Nachrichten auf.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">20</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LoopProtectionModule" Required="1" Valid="1">
        <Description Lang="en">Default loop protection modul.</Description>
        <Description Lang="de">Standard Modul zum Schutz vor Endlos-Schleifen.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Option Location="Kernel/System/PostMaster/LoopProtection/*.pm" SelectedID="Kernel::System::PostMaster::LoopProtection::DB"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LoopProtectionLog" Required="1" Valid="1">
        <Description Lang="en">If "FS" was selected for LoopProtectionModule, a logfile has to be specified.</Description>
        <Description Lang="de">Wenn "FS" für LoopProtectionModule ausgewählt wurde, muss eine Logdatei angegeben werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/log/LoopProtection</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterAutoHTML2Text" Required="1" Valid="1">
        <Description Lang="en">Would you like to convert HTML mails into text messages?</Description>
        <Description Lang="de">Sollen HTML-Mails in Textnachrichten umgewandelt werden?</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterFollowUpSearchInReferences" Required="1" Valid="1">
        <Description Lang="en">Would you like to execute followup checks on In-Reply-To or References headers for mails, that don't have a ticket number in the subject?</Description>
        <Description Lang="de">Sollen auf die Header-Einträge für In-Reply-To und References-Header Follow-up- Checks ausgeführt werden, wenn im Betreff einer Mail keine Ticketnummer angegeben ist?</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterFollowUpSearchInBody" Required="1" Valid="1">
        <Description Lang="en">Would you like to execute followup checks in mail body, that don't have a ticket number in the subject?</Description>
        <Description Lang="de">Sollen in den Email-Body Follow-up- Checks ausgeführt werden, wenn im Betreff einer Mail keine Ticketnummer angegeben ist?</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterFollowUpSearchInAttachment" Required="1" Valid="1">
        <Description Lang="en">Would you like to execute followup checks in mail attachments, that don't have a ticket number in the subject?</Description>
        <Description Lang="de">Sollen in den Email-Anhaengen Follow-up- Checks ausgeführt werden, wenn im Betreff einer Mail keine Ticketnummer angegeben ist?</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterFollowUpSearchInRaw" Required="1" Valid="1">
        <Description Lang="en">Would you like to execute followup checks in mail plain/raw, that don't have a ticket number in the subject?</Description>
        <Description Lang="de">Sollen in den Email-Plain/Raw Follow-up- Checks ausgeführt werden, wenn im Betreff einer Mail keine Ticketnummer angegeben ist?</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterUserID" Required="1" Valid="1">
        <Description Lang="en">Specify the postmaster DB UserID.</Description>
        <Description Lang="de">Geben Sie die UserID in der Datenbank für Postmaster an.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterDefaultQueue" Required="1" Valid="1">
        <Description Lang="en">The postmaster default queue.</Description>
        <Description Lang="de">Postmaster default Queue.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="">Raw</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterDefaultPriority" Required="1" Valid="1">
        <Description Lang="en">The default priority of new tickets.</Description>
        <Description Lang="de">Die Standard-Priorität neuer Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="">3 normal</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterDefaultState" Required="1" Valid="1">
        <Description Lang="en">Default state of new tickets.</Description>
        <Description Lang="de">Der Standard-Status neuer Tickets.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="">new</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterFollowUpState" Required="1" Valid="1">
        <Description Lang="en">The state if a ticket got a follow-up.</Description>
        <Description Lang="de">Status für ein Ticket, für das ein Follow-up eintrifft.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterFollowUpStateClosed" Required="0" Valid="0">
        <Description Lang="en">The state if a ticket got a follow-up and the ticket was already closed.</Description>
        <Description Lang="de">Status für ein Ticket, für das ein Follow-up eintrifft und das Ticket bereits geschlossen war.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="">open</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner" Required="1" Valid="1">
        <Description Lang="en">Send agent follow-up notification just to the owner, if a ticket is unlocked? The default is to send a notification to all agents, if a ticket is unlocked.</Description>
        <Description Lang="de">Soll eine Benachrichtigung über ein Follow-up nur an den Eigentümer des Tickets gesendet werden? Der Standard ist, dass alle Agenten über ein Follow up und somit über ein freies Ticket benachrichtigt werden.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">No</Item>
                <Item Key="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostmasterX-Header" Required="1" Valid="1">
        <Description Lang="en">All X-headers that should be scanned.</Description>
        <Description Lang="de">Alle überwachten X-Header-Einträge.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Array>
                <Item>From</Item>
                <Item>To</Item>
                <Item>Cc</Item>
                <Item>Reply-To</Item>
                <Item>ReplyTo</Item>
                <Item>Subject</Item>
                <Item>Message-ID</Item>
                <Item>Message-Id</Item>
                <Item>Resent-To</Item>
                <Item>Resent-From</Item>
                <Item>Precedence</Item>
                <Item>Mailing-List</Item>
                <Item>List-Id</Item>
                <Item>List-Archive</Item>
                <Item>Errors-To</Item>
                <Item>References</Item>
                <Item>In-Reply-To</Item>
                <Item>X-Loop</Item>
                <Item>X-Spam-Flag</Item>
                <Item>X-Spam-Status</Item>
                <Item>X-Spam-Level</Item>
                <Item>X-No-Loop</Item>
                <Item>X-Priority</Item>
                <Item>Importance</Item>
                <Item>X-Mailer</Item>
                <Item>User-Agent</Item>
                <Item>Organization</Item>
                <Item>X-Original-To</Item>
                <Item>Delivered-To</Item>
                <Item>X-OTRS-Loop</Item>
                <Item>X-OTRS-Info</Item>
                <Item>X-OTRS-Priority</Item>
                <Item>X-OTRS-Queue</Item>
                <Item>X-OTRS-Lock</Item>
                <Item>X-OTRS-Ignore</Item>
                <Item>X-OTRS-State</Item>
                <Item>X-OTRS-State-PendingTime</Item>
                <Item>X-OTRS-Type</Item>
                <Item>X-OTRS-Service</Item>
                <Item>X-OTRS-SLA</Item>
                <Item>X-OTRS-CustomerNo</Item>
                <Item>X-OTRS-CustomerUser</Item>
                <Item>X-OTRS-ArticleKey1</Item>
                <Item>X-OTRS-ArticleKey2</Item>
                <Item>X-OTRS-ArticleKey3</Item>
                <Item>X-OTRS-ArticleValue1</Item>
                <Item>X-OTRS-ArticleValue2</Item>
                <Item>X-OTRS-ArticleValue3</Item>
                <Item>X-OTRS-SenderType</Item>
                <Item>X-OTRS-ArticleType</Item>
                <Item>X-OTRS-TicketKey1</Item>
                <Item>X-OTRS-TicketKey2</Item>
                <Item>X-OTRS-TicketKey3</Item>
                <Item>X-OTRS-TicketKey4</Item>
                <Item>X-OTRS-TicketKey5</Item>
                <Item>X-OTRS-TicketKey6</Item>
                <Item>X-OTRS-TicketKey7</Item>
                <Item>X-OTRS-TicketKey8</Item>
                <Item>X-OTRS-TicketKey9</Item>
                <Item>X-OTRS-TicketKey10</Item>
                <Item>X-OTRS-TicketKey11</Item>
                <Item>X-OTRS-TicketKey12</Item>
                <Item>X-OTRS-TicketKey13</Item>
                <Item>X-OTRS-TicketKey14</Item>
                <Item>X-OTRS-TicketKey15</Item>
                <Item>X-OTRS-TicketKey16</Item>
                <Item>X-OTRS-TicketValue1</Item>
                <Item>X-OTRS-TicketValue2</Item>
                <Item>X-OTRS-TicketValue3</Item>
                <Item>X-OTRS-TicketValue4</Item>
                <Item>X-OTRS-TicketValue5</Item>
                <Item>X-OTRS-TicketValue6</Item>
                <Item>X-OTRS-TicketValue7</Item>
                <Item>X-OTRS-TicketValue8</Item>
                <Item>X-OTRS-TicketValue9</Item>
                <Item>X-OTRS-TicketValue10</Item>
                <Item>X-OTRS-TicketValue11</Item>
                <Item>X-OTRS-TicketValue12</Item>
                <Item>X-OTRS-TicketValue13</Item>
                <Item>X-OTRS-TicketValue14</Item>
                <Item>X-OTRS-TicketValue15</Item>
                <Item>X-OTRS-TicketValue16</Item>
                <Item>X-OTRS-TicketTime1</Item>
                <Item>X-OTRS-TicketTime2</Item>
                <Item>X-OTRS-TicketTime3</Item>
                <Item>X-OTRS-TicketTime4</Item>
                <Item>X-OTRS-TicketTime5</Item>
                <Item>X-OTRS-TicketTime6</Item>
                <Item>X-OTRS-FollowUp-Priority</Item>
                <Item>X-OTRS-FollowUp-Queue</Item>
                <Item>X-OTRS-FollowUp-Lock</Item>
                <Item>X-OTRS-FollowUp-State</Item>
                <Item>X-OTRS-FollowUp-State-PendingTime</Item>
                <Item>X-OTRS-FollowUp-Type</Item>
                <Item>X-OTRS-FollowUp-Service</Item>
                <Item>X-OTRS-FollowUp-SLA</Item>
                <Item>X-OTRS-FollowUp-ArticleKey1</Item>
                <Item>X-OTRS-FollowUp-ArticleKey2</Item>
                <Item>X-OTRS-FollowUp-ArticleKey3</Item>
                <Item>X-OTRS-FollowUp-ArticleValue1</Item>
                <Item>X-OTRS-FollowUp-ArticleValue2</Item>
                <Item>X-OTRS-FollowUp-ArticleValue3</Item>
                <Item>X-OTRS-FollowUp-SenderType</Item>
                <Item>X-OTRS-FollowUp-ArticleType</Item>
                <Item>X-OTRS-FollowUp-TicketKey1</Item>
                <Item>X-OTRS-FollowUp-TicketKey2</Item>
                <Item>X-OTRS-FollowUp-TicketKey3</Item>
                <Item>X-OTRS-FollowUp-TicketKey4</Item>
                <Item>X-OTRS-FollowUp-TicketKey5</Item>
                <Item>X-OTRS-FollowUp-TicketKey6</Item>
                <Item>X-OTRS-FollowUp-TicketKey7</Item>
                <Item>X-OTRS-FollowUp-TicketKey8</Item>
                <Item>X-OTRS-FollowUp-TicketKey9</Item>
                <Item>X-OTRS-FollowUp-TicketKey10</Item>
                <Item>X-OTRS-FollowUp-TicketKey11</Item>
                <Item>X-OTRS-FollowUp-TicketKey12</Item>
                <Item>X-OTRS-FollowUp-TicketKey13</Item>
                <Item>X-OTRS-FollowUp-TicketKey14</Item>
                <Item>X-OTRS-FollowUp-TicketKey15</Item>
                <Item>X-OTRS-FollowUp-TicketKey16</Item>
                <Item>X-OTRS-FollowUp-TicketValue1</Item>
                <Item>X-OTRS-FollowUp-TicketValue2</Item>
                <Item>X-OTRS-FollowUp-TicketValue3</Item>
                <Item>X-OTRS-FollowUp-TicketValue4</Item>
                <Item>X-OTRS-FollowUp-TicketValue5</Item>
                <Item>X-OTRS-FollowUp-TicketValue6</Item>
                <Item>X-OTRS-FollowUp-TicketValue7</Item>
                <Item>X-OTRS-FollowUp-TicketValue8</Item>
                <Item>X-OTRS-FollowUp-TicketValue9</Item>
                <Item>X-OTRS-FollowUp-TicketValue10</Item>
                <Item>X-OTRS-FollowUp-TicketValue11</Item>
                <Item>X-OTRS-FollowUp-TicketValue12</Item>
                <Item>X-OTRS-FollowUp-TicketValue13</Item>
                <Item>X-OTRS-FollowUp-TicketValue14</Item>
                <Item>X-OTRS-FollowUp-TicketValue15</Item>
                <Item>X-OTRS-FollowUp-TicketValue16</Item>
                <Item>X-OTRS-FollowUp-TicketTime1</Item>
                <Item>X-OTRS-FollowUp-TicketTime2</Item>
                <Item>X-OTRS-FollowUp-TicketTime3</Item>
                <Item>X-OTRS-FollowUp-TicketTime4</Item>
                <Item>X-OTRS-FollowUp-TicketTime5</Item>
                <Item>X-OTRS-FollowUp-TicketTime6</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule###1-Match" Required="0" Valid="0">
        <Description Lang="en">Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.</Description>
        <Description Lang="de">Modul zum Filtern und Ändern eingehender Nachrichten. Blocken und Ignorieren von Spam mit Hilfe der noreply@-Adresse.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::Match</Item>
                <Item Key="Match">
                    <Hash>
                        <Item Key="From">noreply@</Item>
                    </Hash>
                </Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Ignore">yes</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule###2-Match" Required="0" Valid="0">
        <Description Lang="en">Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From =&gt; '(.+?)@.+?', and use () as [***] in Set =&gt;.</Description>
        <Description Lang="de">Modul zum Filtern und Ändern eingehender Nachrichten. Generiert eine 4 stellige Nummer im Ticket-Frei-Text, verwendet reguläre Ausdrücke in Form von =&gt; '(.+?)@.+?', und verwendet () als [***] in Set =&gt;.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::Match</Item>
                <Item Key="Match">
                    <Hash>
                        <Item Key="Subject">SomeNumber:(\d\d\d\d)</Item>
                    </Hash>
                </Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-TicketKey-1">SomeNumber</Item>
                        <Item Key="X-OTRS-TicketValue-1">[***]</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule###3-NewTicketReject" Required="0" Valid="0">
        <Description Lang="en">Block all incoming emails without valid ticket number in subject with From: @example.com address.</Description>
        <Description Lang="de">Blocken aller Emails ohne gültiger Ticket-Nummer in Betreff mit Von: @example.com-Adresse.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::NewTicketReject</Item>
                <Item Key="Match">
                    <Hash>
                        <Item Key="From">@example.com</Item>
                    </Hash>
                </Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Ignore">yes</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule::NewTicketReject::Subject" Required="1" Valid="1">
        <Description Lang="en">Subject for NewTicketReject-Filter email.</Description>
        <Description Lang="de">Betreff für NewTicketReject-Filter Email.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="">Email Rejected</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule::NewTicketReject::Body" Required="1" Valid="1">
        <Description Lang="en">Body for NewTicketReject-Filter email.</Description>
        <Description Lang="de">Nachricht für NewTicketReject-Filter Email.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <TextArea>
Dear Customer,

unfortunately you have no valid ticket number
in your subject, so this email can't processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
</TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule###4-CMD" Required="0" Valid="0">
        <Description Lang="en">CMD example setup. Ignore emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).</Description>
        <Description Lang="de">CMD Beispiel Setup. Ignorieren alle Emails wenn das externe eine Rückgabe liefert (Email wird auf STDIN in some.bin piped).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::CMD</Item>
                <Item Key="CMD">/usr/bin/some.bin</Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Ignore">yes</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule###5-SpamAssassin" Required="0" Valid="0">
        <Description Lang="en">Spam Assassin example setup. Ignore emails that are marked with SpamAssassin.</Description>
        <Description Lang="de">Spam Assassin Beispiel Setup. Von Spamassassin gekennzeichnete Nachrichten werden ignoriert.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::CMD</Item>
                <Item Key="CMD">/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"</Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Ignore">yes</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule###6-SpamAssassin" Required="0" Valid="0">
        <Description Lang="en">Spam Assassin example setup. Move marked mails to spam queue.</Description>
        <Description Lang="de">Spam Assassin Beispiel Setup. Markierte Nachrichten werden in eine Spam-Queue verschoben.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::CMD</Item>
                <Item Key="CMD">/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"</Item>
                <Item Key="Set">
                    <Hash>
                        <Item Key="X-OTRS-Queue">spam</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule###000-MatchDBSource" Required="1" Valid="1">
        <Description Lang="en">Module to use database filter storage (use it at first).</Description>
        <Description Lang="de">Modul zum Anwenden von Datenbank-Filter-Ablagen (als erstes anwenden).</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::MatchDBSource</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PostMaster::PreFilterModule###999-AgentInterface" Required="0" Valid="0">
        <Description Lang="en">An email agent interface.</Description>
        <Description Lang="de">Ein Email-Agent-Interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::PostMaster::Filter::AgentInterface</Item>
                <Item Key="AgentInterfaceAddress">otrs-agent@example.org</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendNoAutoResponseRegExp" Required="1" Valid="1">
        <Description Lang="en">If this regex matches, no message will be send by the autoresponder.</Description>
        <Description Lang="de">Trifft dieser reguläre Ausdruck zu, wird keine Nachricht vom Autoresponder gesendet.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::PostMaster</SubGroup>
        <Setting>
            <String Regex="">(MAILER-DAEMON|postmaster|abuse)@.+?\..+?</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::EventModulePost###TicketFreeFieldDefault" Required="0" Valid="0">
        <Description Lang="en">Registration of the TicketFreeFieldDefault event module. For more performance you can define a trigger event (e. g. Event =&gt; TicketCreate). This is only possible if all TicketFreeField elements need the same event.</Description>
        <Description Lang="de">Registrierung des TicketFreeFieldDefault Event-Moduls. Wenn alle über dieses Modul definierten Aktionen bei dem gleichen Event ausgeführt werden kann auch zusätzlich das Event definiert werden (z. B. Event =&gt; TicketCreate). Dies bringt weitere Performance für das System.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketFreeFieldDefault</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element1" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event. Please refer to the developer manual, chapter "Ticket Event Module" which can be found at http://doc.otrs.org/.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird. Welche Events zur Verfügung stehen kann man im Developer-Handbuch Kapitel "Ticket Event Module" nachlesen, welches unter http://doc.otrs.org/ einzusehen ist.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter">1</Item>
                <Item Key="Key">TicketType</Item>
                <Item Key="Value">Default</Item>
                <Item Key="Event">TicketCreate</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element2" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element3" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element4" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element5" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element6" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element7" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element8" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element9" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element10" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element11" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element12" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element13" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element14" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element15" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::TicketFreeFieldDefault###Element16" Required="0" Valid="0">
        <Description Lang="en">Configurate a default TicketFreeField setting. Counter defines the free text field you which should be used. With Key you set the TicketFreeKey and with Value the TicketFreeText. Event defines the trigger event.</Description>
        <Description Lang="de">Konfiguration einer TicketFreiFeldDefault-Einstellung. Mit Counter wird das TicketFreiFeld festgelegt, welches benutzt werden soll. Mit Key und Value werden die Werte festgelegt, mit denen das TicketFreiFeld belegt werden soll. Event gibt an, bei welchem Event die Funktion ausgelöst wird.</Description>
        <Group>Ticket</Group>
        <SubGroup>Core::TicketFreeTextDefault</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Counter"></Item>
                <Item Key="Key"></Item>
                <Item Key="Value"></Item>
                <Item Key="Event"></Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::PossibleLink###0200" Required="0" Valid="1">
        <Description Lang="en">This setting defines that a 'Ticket' object can be linked with other 'Ticket' objects using the 'Normal' link type.</Description>
        <Description Lang="de">Definiert, dass ein 'Ticket'-Objekte mit dem Linktyp 'Normal' mit anderen 'Ticket'-Objekten verlinkt werden kann.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Object1">Ticket</Item>
                <Item Key="Object2">Ticket</Item>
                <Item Key="Type">Normal</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::PossibleLink###0201" Required="0" Valid="1">
        <Description Lang="en">This setting defines that a 'Ticket' object can be linked with other 'Ticket' objects using the 'ParentChild' link type.</Description>
        <Description Lang="de">Definiert, dass ein 'Ticket'-Objekte mit dem Linktyp 'ParentChild' mit anderen 'Ticket'-Objekten verlinkt werden kann.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Object1">Ticket</Item>
                <Item Key="Object2">Ticket</Item>
                <Item Key="Type">ParentChild</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::DynamicObjectRegistration###Ticket" Required="0" Valid="1">
        <Description Lang="en">Here you can decide if the stats module may generate stats about tickets.</Description>
        <Description Lang="de">Hier können Sie festlegen, ob das Statistik-Modul auch Statistiken über Tickets generieren darf.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Stats::Dynamic::Ticket</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>
