# --
# AgentTicketMailbox.dtl - provides HTML for AgentTicketMailbox
# Copyright (C) 2001-2008 OTRS AG, http://otrs.org/
# --
# $Id: AgentTicketMailbox.dtl,v 1.10 2008/04/02 08:59:22 ot Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt.
# --

<!-- dtl:block:NavBar -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td align="center" class="mainhead">
      $Env{"Box0"}$Text{"Mailbox"}: $Text{"$Data{"ViewType"}"}$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td class="menu">
      $Text{"Tickets"}: $Data{"Result"} $Text{"of"} $Data{"TotalHits"} -
      $Text{"Page"}: $Data{"SiteNavBar"} - $Text{"Filter"}:
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=All&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"All messages"} ($Data{"All"})'; return true;" onmouseout="window.status='';">$Text{"All"} ($Data{"All"})</a>
#      -
#      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Open&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"Open messages"} ($Data{"Open"})'; return true;" onmouseout="window.status='';">$Text{"Old messages"} ($Data{"Open"})</a>
      -
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=New&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"New messages"} ($Data{"New"})'; return true;" onmouseout="window.status='';">$Text{"New messages"} ($Data{"New"})</a>
      -
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Pending&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"Pending messages"} ($Data{"Pending"})'; return true;" onmouseout="window.status='';">$Text{"Pending"} ($Data{"Pending"})</a>
      -
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Reminder&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"Reminder messages"} ($Data{"Reminder"})'; return true;" onmouseout="window.status='';">$Text{"Reminder"} ($Data{"Reminder"})</a>
      <br/>
      $Text{"Sort by"}:
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=Age">$Text{"Age"}</a> -
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=Queue">$Text{"Queue"}</a> -
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=Priority&OrderBy=Down">$Text{"Priority"}</a> -
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=CustomerID">$Text{"CustomerID"}</a>
      | $Text{"Order"}:
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=$Data{"SortBy"}&OrderBy=Up">$Text{"up"}</a> -
      <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=$Data{"SortBy"}&OrderBy=Down">$Text{"down"}</a>
    </td>
  </tr>
</table>
<!-- dtl:block:NavBar -->
<!-- dtl:block:Ticket -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
<!-- dtl:block:Bulk -->
    <td width="1%" class="mainhead">
      <form name="abulk$Data{"Counter"}">
        <input type="checkbox" name="Selected" value="1" onclick="BulkChangeSelected($Data{"TicketID"},$Data{"Counter"})"/>
      </form>
    </td>
<!-- dtl:block:Bulk -->
    <td align="left" width="65%" class="mainhead">
      $Env{"Box0"}$Config{"Ticket::Hook"}: $Data{"TicketNumber"}$Env{"Box1"}
<!-- dtl:block:Title-->
      $QData{"Title","60"}
<!-- dtl:block:Title-->
      <font color="red">$Text{"$Data{"Message"}"}</font>
    </td>
    <td align="right" width="34%" class="mainhead">
      $Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
    </td>
  </tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td width="65%" class="menu">
<!-- dtl:block:Menu -->
<!-- dtl:block:MenuItemSplit -->
      -
<!-- dtl:block:MenuItemSplit -->
<!-- dtl:block:MenuItem -->
      <a href="$Env{"Baselink"}$Data{"Link"}" $Data{"LinkParam"} onmouseover="window.status='$JSText{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="menuitem" title="$Text{"$QData{"Description"}"}">$Text{"$QData{"Name"}"}</a>
<!-- dtl:block:MenuItem -->
<!-- dtl:block:Menu -->
    </td>
    <td align="right" width="34%" class="menu">
      <table border="0" cellspacing="0" cellpadding="0">
        <tr>
          <td class="mainkey">$Text{"Created"}:</td>
          <td class="mainvalue"> $TimeLong{"$Data{"Created"}"}</td>
        </tr>
      </table>
    </td>
  </tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td valign="top" width="60%" class="mainbody">
      <table border="0" width="100%" cellspacing="0" cellpadding="1">
# From:, To:, Cc:
<!-- dtl:block:Row -->
        <tr>
          <td class="contentkey" width="15%">$Text{"$Data{"Key"}"}:</td>
          <td class="contentvalue" width="85%"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td>
        </tr>
<!-- dtl:block:Row -->
# show the Article::FreeKey1-3 and Article::FreeText1-3
<!-- dtl:block:ArticleFreeText -->
        <tr>
          <td class="contentkey" width="15%">$QData{"Key"}:</td>
          <td class="contentvalue" width="85%"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td>
        </tr>
<!-- dtl:block:ArticleFreeText -->
# --
# show ArticleFreeKey1-3 and ArticleFreeValue1-3
# --
#        <dtl if ($Data{"ArticleFreeKey1"} ne "") { $Data{"ArticleFreeString1"} = "<tr><td valign="top"><b>$Data{"ArticleFreeKey1"}:</b></td><td> $Data{"ArticleFreeText1"}</td></tr>"; }>
#        <dtl if ($Data{"ArticleFreeKey2"} ne "") { $Data{"ArticleFreeString2"} = "<tr><td valign="top"><b>$Data{"ArticleFreeKey2"}:</b></td><td> $Data{"ArticleFreeText2"}</td></tr>"; }>
#        <dtl if ($Data{"ArticleFreeKey3"} ne "") { $Data{"ArticleFreeString3"} = "<tr><td valign="top"><b>$Data{"ArticleFreeKey3"}:</b></td><td> $Data{"ArticleFreeText3"}</td></tr>"; }>
#        $Data{"ArticleFreeString1"}
#        $Data{"ArticleFreeString2"}
#        $Data{"ArticleFreeString3"}
# --
      </table>
    </td>
    <td width="20%" align="left" valign="top" class="PriorityID-$Data{"PriorityID"}">
      <table border="0">
        <tr>
          <td class="contentkey">$Text{"State"}:</td>
          <td class="contentvalue"><font color="red"><div title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","14"}</div></font></td>
        </tr>
        <tr>
          <td class="contentkey">$Text{"Priority"}:</td>
          <td class="contentvalue"><font color="red"><div title="$Quote{"$Text{"$Data{"Priority"}"}"}">$Quote{"$Text{"$Data{"Priority"}"}","14"}</div></font></td>
        </tr>
        <tr>
          <td class="contentkey">$Text{"Queue"}:</td>
          <td class="contentvalue"><font color="red"><div title="$Quote{"$Data{"Queue"}"}">$Quote{"$Data{"Queue"}","14"}</div></font></td>
        </tr>
      </table>
    </td>
    <td width="20%" align="left" valign="top" class="PriorityID-$Data{"PriorityID"}">
      <table border="0">
        <tr>
          <td class="contentkey">$Text{"CustomerID"}:</td>
          <td class="contentvalue"><a href="$Config{"CustomerDBLink"}" $Config{"CustomerDBLinkTarget"}>$Quote{"$Data{"CustomerID"}","14"}</a></td>
        </tr>
# --
# use ticket is pending
# --
        <dtl if ($Data{"PendingUntil"} ne "") { $Data{"PendingUntilString"} = "<tr><td class="contentkey">$Text{"Pending till"}:</td><td class="contentvalue">$Data{"PendingUntil"}</td></tr>"; }>
        $Data{"PendingUntilString"}
# --
# show TicketFreeKey1-2 and TicketFreeText1-2
<!-- dtl:block:TicketFreeText -->
        <tr valign="top">
          <td><b>$QData{"TicketFreeKey","25"}:</b></td>
          <td>
<!-- dtl:block:TicketFreeTextPlain -->
            <div title="$QData{"TicketFreeText"}">$QData{"TicketFreeText","25"}</div>
<!-- dtl:block:TicketFreeTextPlain -->
<!-- dtl:block:TicketFreeTextLink -->
            <div title="$QData{"TicketFreeText"}"><a href="$Data{"TicketFreeTextLink"}" target="_blank">$QData{"TicketFreeText","25"}</a></div>
<!-- dtl:block:TicketFreeTextLink -->
          </td>
        </tr>
<!-- dtl:block:TicketFreeText -->
#<!-- dtl:block:TicketFreeText1 -->
#          <tr valign="top">
#            <td><b>$QData{"TicketFreeKey1","25"}:</b></td>
#            <td>
#<!-- dtl:block:TicketFreeTextPlain1 -->
#              <div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div>
#<!-- dtl:block:TicketFreeTextPlain1 -->
#<!-- dtl:block:TicketFreeTextLink1 -->
#              <div title="$QData{"TicketFreeText1"}"><a href="$Config{"TicketFreeTextLink1"}" target="_blank">$QData{"TicketFreeText1","25"}</a></div>
#<!-- dtl:block:TicketFreeTextLink1 -->
#            </td>
#          </tr>
#<!-- dtl:block:TicketFreeText1 -->
#<!-- dtl:block:TicketFreeText2 -->
#          <tr valign="top">
#            <td><b>$QData{"TicketFreeKey2","25"}:</b></td>
#            <td>
#<!-- dtl:block:TicketFreeTextPlain2 -->
#              <div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div>
#<!-- dtl:block:TicketFreeTextPlain2 -->
#<!-- dtl:block:TicketFreeTextLink2 -->
#              <div title="$QData{"TicketFreeText2"}"><a href="$Config{"TicketFreeTextLink2"}" target="_blank">$QData{"TicketFreeText2","25"}</a></div>
#<!-- dtl:block:TicketFreeTextLink2 -->
#            </td>
#          </tr>
#<!-- dtl:block:TicketFreeText2 -->

# use this if you want to show TicketFreeTime1-6
<!-- dtl:block:TicketFreeTime -->
        <tr valign="top">
          <td><b>$Text{"$QData{"TicketFreeTimeKey"}"}:</b></td>
          <td><div title="$TimeShort{"$QData{"TicketFreeTime"}"}">$TimeShort{"$QData{"TicketFreeTime"}"}</div></td>
        </tr>
<!-- dtl:block:TicketFreeTime -->
#<!-- dtl:block:TicketFreeTime1 -->
#          <tr valign="top">
#            <td><b>$Text{"$Config{"TicketFreeTimeKey1"}"}:</b></td>
#            <td><div title="$TimeShort{"$QData{"TicketFreeTime1"}"}">$TimeShort{"$QData{"TicketFreeTime1"}"}</div></td>
#          </tr>
#<!-- dtl:block:TicketFreeTime1 -->
#<!-- dtl:block:TicketFreeTime2 -->
#          <tr valign="top">
#            <td><b>$Text{"$Config{"TicketFreeTimeKey2"}"}:</b></td>
#            <td><div title="$TimeShort{"$QData{"TicketFreeTime2"}"}">$TimeShort{"$QData{"TicketFreeTime2"}"}</div></td>
#          </tr>
#<!-- dtl:block:TicketFreeTime2 -->

      </table>
    </td>
  </tr>
</table>
<!-- dtl:block:Ticket -->
