<?xml version="1.0" encoding="utf-8" ?>
<database Name="otrs">

<!-- framework -->
    <Insert Table="valid">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">valid</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="valid">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">invalid</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="valid">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">invalid-temporarily</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="users">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="first_name" Type="Quote">Admin</Data>
        <Data Key="last_name" Type="Quote">OTRS</Data>
        <Data Key="login" Type="Quote">root@localhost</Data>
        <Data Key="pw" Type="Quote">roK20XGbWEsSM</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="groups">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">users</Data>
        <Data Key="comments" Type="Quote">Group for default access.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="groups">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">admin</Data>
        <Data Key="comments" Type="Quote">Group of all administrators.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="groups">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">stats</Data>
        <Data Key="comments" Type="Quote">Group for statistics access.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="group_user">
        <Data Key="user_id">1</Data>
        <Data Key="group_id">1</Data>
        <Data Key="permission_key" Type="Quote">rw</Data>
        <Data Key="permission_value">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="group_user">
        <Data Key="user_id">1</Data>
        <Data Key="group_id">2</Data>
        <Data Key="permission_key" Type="Quote">rw</Data>
        <Data Key="permission_value">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="group_user">
        <Data Key="user_id">1</Data>
        <Data Key="group_id">3</Data>
        <Data Key="permission_key" Type="Quote">rw</Data>
        <Data Key="permission_value">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

<!-- link -->
    <Insert Table="link_type">
        <Data Key="name" Type="Quote">Normal</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="link_type">
        <Data Key="name" Type="Quote">ParentChild</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="link_state">
        <Data Key="name" Type="Quote">Valid</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="link_state">
        <Data Key="name" Type="Quote">Temporary</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

<!-- ticket -->
    <Insert Table="ticket_state_type">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">new</Data>
        <Data Key="comments" Type="Quote">All new state types (default: viewable).</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state_type">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">open</Data>
        <Data Key="comments" Type="Quote">All open state types (default: viewable).</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state_type">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">closed</Data>
        <Data Key="comments" Type="Quote">All closed state types (default: not viewable).</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state_type">
        <Data Key="id" Type="AutoIncrement">4</Data>
        <Data Key="name" Type="Quote">pending reminder</Data>
        <Data Key="comments" Type="Quote">All 'pending reminder' state types (default: viewable).</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state_type">
        <Data Key="id" Type="AutoIncrement">5</Data>
        <Data Key="name" Type="Quote">pending auto</Data>
        <Data Key="comments" Type="Quote">All 'pending auto *' state types (default: viewable).</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state_type">
        <Data Key="id" Type="AutoIncrement">6</Data>
        <Data Key="name" Type="Quote">removed</Data>
        <Data Key="comments" Type="Quote">All 'removed' state types (default: not viewable).</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state_type">
        <Data Key="id" Type="AutoIncrement">7</Data>
        <Data Key="name" Type="Quote">merged</Data>
        <Data Key="comments" Type="Quote">State type for merged tickets (default: not viewable).</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">new</Data>
        <Data Key="comments" Type="Quote">New ticket created by customer.</Data>
        <Data Key="type_id">1</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">closed successful</Data>
        <Data Key="comments" Type="Quote">Ticket is closed successful.</Data>
        <Data Key="type_id">3</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">closed unsuccessful</Data>
        <Data Key="comments" Type="Quote">Ticket is closed unsuccessful.</Data>
        <Data Key="type_id">3</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">4</Data>
        <Data Key="name" Type="Quote">open</Data>
        <Data Key="comments" Type="Quote">Open tickets.</Data>
        <Data Key="type_id">2</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">5</Data>
        <Data Key="name" Type="Quote">removed</Data>
        <Data Key="comments" Type="Quote">Customer removed ticket.</Data>
        <Data Key="type_id">6</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">6</Data>
        <Data Key="name" Type="Quote">pending reminder</Data>
        <Data Key="comments" Type="Quote">Ticket is pending for agent reminder.</Data>
        <Data Key="type_id">4</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">7</Data>
        <Data Key="name" Type="Quote">pending auto close+</Data>
        <Data Key="comments" Type="Quote">Ticket is pending for automatic close.</Data>
        <Data Key="type_id">5</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">8</Data>
        <Data Key="name" Type="Quote">pending auto close-</Data>
        <Data Key="comments" Type="Quote">Ticket is pending for automatic close.</Data>
        <Data Key="type_id">5</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_state">
        <Data Key="id" Type="AutoIncrement">9</Data>
        <Data Key="name" Type="Quote">merged</Data>
        <Data Key="comments" Type="Quote">State for merged tickets.</Data>
        <Data Key="type_id">7</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="salutation">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">system standard salutation (en)</Data>
        <Data Key="text" Type="Quote">Dear &lt;OTRS_CUSTOMER_REALNAME&gt;,

Thank you for your request.

</Data>
        <Data Key="content_type" Type="Quote">text/plain; charset=utf-8</Data>
        <Data Key="comments" Type="Quote">Standard Salutation.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="signature">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">system standard signature (en)</Data>
        <Data Key="text" Type="Quote">
Your Ticket-Team

 &lt;OTRS_Agent_UserFirstname&gt; &lt;OTRS_Agent_UserLastname&gt;

--
 Super Support - Waterford Business Park
 5201 Blue Lagoon Drive - 8th Floor &amp; 9th Floor - Miami, 33126 USA
 Email: hot@example.com - Web: http://www.example.com/
--</Data>
        <Data Key="content_type" Type="Quote">text/plain; charset=utf-8</Data>
        <Data Key="comments" Type="Quote">Standard Signature.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="system_address">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="value0" Type="Quote">otrs@localhost</Data>
        <Data Key="value1" Type="Quote">OTRS System</Data>
        <Data Key="comments" Type="Quote">Standard Address.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="queue_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="follow_up_possible">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">possible</Data>
        <Data Key="comments" Type="Quote">Follow ups after closed(+|-) possible. Ticket will be reopen.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="follow_up_possible">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">reject</Data>
        <Data Key="comments" Type="Quote">Follow ups after closed(+|-) not possible. No new ticket will be created.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="follow_up_possible">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">new ticket</Data>
        <Data Key="comments" Type="Quote">Follow ups after closed(+|-) not possible. A new ticket will be created..</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="queue">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">Postmaster</Data>
        <Data Key="group_id">1</Data>
        <Data Key="system_address_id">1</Data>
        <Data Key="salutation_id">1</Data>
        <Data Key="signature_id">1</Data>
        <Data Key="follow_up_id">1</Data>
        <Data Key="follow_up_lock">1</Data>
        <Data Key="unlock_timeout">0</Data>
        <Data Key="comments" Type="Quote">Postmaster queue.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="queue">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">Raw</Data>
        <Data Key="group_id">1</Data>
        <Data Key="system_address_id">1</Data>
        <Data Key="salutation_id">1</Data>
        <Data Key="signature_id">1</Data>
        <Data Key="follow_up_id">1</Data>
        <Data Key="follow_up_lock">1</Data>
        <Data Key="unlock_timeout">0</Data>
        <Data Key="comments" Type="Quote">All default incoming tickets.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="queue">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">Junk</Data>
        <Data Key="group_id">1</Data>
        <Data Key="system_address_id">1</Data>
        <Data Key="salutation_id">1</Data>
        <Data Key="signature_id">1</Data>
        <Data Key="follow_up_id">1</Data>
        <Data Key="follow_up_lock">1</Data>
        <Data Key="unlock_timeout">0</Data>
        <Data Key="comments" Type="Quote">All junk tickets.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="queue">
        <Data Key="id" Type="AutoIncrement">4</Data>
        <Data Key="name" Type="Quote">Misc</Data>
        <Data Key="group_id">1</Data>
        <Data Key="system_address_id">1</Data>
        <Data Key="salutation_id">1</Data>
        <Data Key="signature_id">1</Data>
        <Data Key="follow_up_id">1</Data>
        <Data Key="follow_up_lock">1</Data>
        <Data Key="unlock_timeout">0</Data>
        <Data Key="comments" Type="Quote">All misc tickets.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="standard_response">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">empty answer</Data>
        <Data Key="text" Type="Quote"></Data>
        <Data Key="content_type" Type="Quote">text/plain; charset=utf-8</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="standard_response">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">test answer</Data>
        <Data Key="text" Type="Quote">Some test answer to show how a standard response can be used.</Data>
        <Data Key="content_type" Type="Quote">text/plain; charset=utf-8</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="queue_standard_response">
        <Data Key="queue_id">1</Data>
        <Data Key="standard_response_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="queue_standard_response">
        <Data Key="queue_id">2</Data>
        <Data Key="standard_response_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="queue_standard_response">
        <Data Key="queue_id">3</Data>
        <Data Key="standard_response_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="queue_standard_response">
        <Data Key="queue_id">4</Data>
        <Data Key="standard_response_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="auto_response_type">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">auto reply</Data>
        <Data Key="comments" Type="Quote">Auto reply which will be sent out after a new ticket has been created.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="auto_response_type">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">auto reject</Data>
        <Data Key="comments" Type="Quote">Auto reject which will be sent out after a follow up has been rejected (in case queue follow up option is "reject").</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="auto_response_type">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">auto follow up</Data>
        <Data Key="comments" Type="Quote">Auto follow up is sent out after a follow up has been received for a ticket (in case queue follow up option is "possible").</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="auto_response_type">
        <Data Key="id" Type="AutoIncrement">4</Data>
        <Data Key="name" Type="Quote">auto reply/new ticket</Data>
        <Data Key="comments" Type="Quote">Auto reply/new ticket which will be sent out after a follow up has been rejected and a new ticket has been created (in case queue follow up option is "new ticket").</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="auto_response_type">
        <Data Key="id" Type="AutoIncrement">5</Data>
        <Data Key="name" Type="Quote">auto remove</Data>
        <Data Key="comments" Type="Quote">Auto remove will be sent out after a customer removed the request.</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="auto_response">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="type_id">1</Data>
        <Data Key="system_address_id">1</Data>
        <Data Key="name" Type="Quote">default reply (after new ticket has been created)</Data>
        <Data Key="text0" Type="Quote">This is a demo text which is send to every inquiry.
It could contain something like:

Thanks for your email. A new ticket has been created.

You wrote:
&lt;OTRS_CUSTOMER_EMAIL[6]&gt;

Your email will be answered by a human ASAP

Have fun with OTRS! :-)

Your OTRS Team
</Data>
        <Data Key="text1" Type="Quote">RE: &lt;OTRS_CUSTOMER_SUBJECT[24]&gt;</Data>
        <Data Key="charset" Type="Quote">utf-8</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="comments" Type="Quote"></Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="auto_response">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="type_id">2</Data>
        <Data Key="system_address_id">1</Data>
        <Data Key="name" Type="Quote">default reject (after follow up and rejected of a closed ticket)</Data>
        <Data Key="text0" Type="Quote">Your previous ticket is closed.

-- Your follow up has been rejected. --

Please create a new ticket.

Your OTRS Team
</Data>
        <Data Key="text1" Type="Quote">Your email has been rejected! (RE: &lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="charset" Type="Quote">utf-8</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="comments" Type="Quote"></Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="auto_response">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="type_id">3</Data>
        <Data Key="system_address_id">1</Data>
        <Data Key="name" Type="Quote">default follow up (after a ticket follow up has been added)</Data>
        <Data Key="text0" Type="Quote">Thanks for your follow up email

You wrote:
&lt;OTRS_CUSTOMER_EMAIL[6]&gt;

Your email will be answered by a human ASAP.

Have fun with OTRS!

Your OTRS Team
</Data>
        <Data Key="text1" Type="Quote">RE: &lt;OTRS_CUSTOMER_SUBJECT[24]&gt;</Data>
        <Data Key="charset" Type="Quote">utf-8</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="comments" Type="Quote"></Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="auto_response">
        <Data Key="id" Type="AutoIncrement">4</Data>
        <Data Key="type_id">4</Data>
        <Data Key="system_address_id">1</Data>
        <Data Key="name" Type="Quote">default reject/new ticket created (after closed follow up with new ticket creation)</Data>
        <Data Key="text0" Type="Quote">Your previous ticket is closed.

-- A new ticket has been created for you. --

You wrote:
&lt;OTRS_CUSTOMER_EMAIL[6]&gt;

Your email will be answered by a human ASAP.

Have fun with OTRS!

Your OTRS Team
</Data>
        <Data Key="text1" Type="Quote">New ticket has been created! (RE: &lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="charset" Type="Quote">utf-8</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="comments" Type="Quote"></Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="ticket_type">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">default</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="ticket_priority">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">1 very low</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_priority">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">2 low</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_priority">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">3 normal</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_priority">
        <Data Key="id" Type="AutoIncrement">4</Data>
        <Data Key="name" Type="Quote">4 high</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_priority">
        <Data Key="id" Type="AutoIncrement">5</Data>
        <Data Key="name" Type="Quote">5 very high</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="ticket_lock_type">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">unlock</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_lock_type">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">lock</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_lock_type">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">tmp_lock</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">NewTicket</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">FollowUp</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">SendAutoReject</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">4</Data>
        <Data Key="name" Type="Quote">SendAutoReply</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">5</Data>
        <Data Key="name" Type="Quote">SendAutoFollowUp</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">6</Data>
        <Data Key="name" Type="Quote">Forward</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">7</Data>
        <Data Key="name" Type="Quote">Bounce</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">8</Data>
        <Data Key="name" Type="Quote">SendAnswer</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">9</Data>
        <Data Key="name" Type="Quote">SendAgentNotification</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">10</Data>
        <Data Key="name" Type="Quote">SendCustomerNotification</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">11</Data>
        <Data Key="name" Type="Quote">EmailAgent</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">12</Data>
        <Data Key="name" Type="Quote">EmailCustomer</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">13</Data>
        <Data Key="name" Type="Quote">PhoneCallAgent</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">14</Data>
        <Data Key="name" Type="Quote">PhoneCallCustomer</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">15</Data>
        <Data Key="name" Type="Quote">AddNote</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">16</Data>
        <Data Key="name" Type="Quote">Move</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">17</Data>
        <Data Key="name" Type="Quote">Lock</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">18</Data>
        <Data Key="name" Type="Quote">Unlock</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">19</Data>
        <Data Key="name" Type="Quote">Remove</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">20</Data>
        <Data Key="name" Type="Quote">TimeAccounting</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">21</Data>
        <Data Key="name" Type="Quote">CustomerUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">22</Data>
        <Data Key="name" Type="Quote">PriorityUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">23</Data>
        <Data Key="name" Type="Quote">OwnerUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">24</Data>
        <Data Key="name" Type="Quote">LoopProtection</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">25</Data>
        <Data Key="name" Type="Quote">Misc</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">26</Data>
        <Data Key="name" Type="Quote">SetPendingTime</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">27</Data>
        <Data Key="name" Type="Quote">StateUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">28</Data>
        <Data Key="name" Type="Quote">TicketDynamicFieldUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">29</Data>
        <Data Key="name" Type="Quote">WebRequestCustomer</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">30</Data>
        <Data Key="name" Type="Quote">TicketLinkAdd</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">31</Data>
        <Data Key="name" Type="Quote">TicketLinkDelete</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">32</Data>
        <Data Key="name" Type="Quote">SystemRequest</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">33</Data>
        <Data Key="name" Type="Quote">Merged</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">34</Data>
        <Data Key="name" Type="Quote">ResponsibleUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">35</Data>
        <Data Key="name" Type="Quote">Subscribe</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">36</Data>
        <Data Key="name" Type="Quote">Unsubscribe</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">37</Data>
        <Data Key="name" Type="Quote">TypeUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">38</Data>
        <Data Key="name" Type="Quote">ServiceUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">39</Data>
        <Data Key="name" Type="Quote">SLAUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">40</Data>
        <Data Key="name" Type="Quote">ArchiveFlagUpdate</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">41</Data>
        <Data Key="name" Type="Quote">EscalationSolutionTimeStop</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">42</Data>
        <Data Key="name" Type="Quote">EscalationResponseTimeStart</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">43</Data>
        <Data Key="name" Type="Quote">EscalationUpdateTimeStart</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">44</Data>
        <Data Key="name" Type="Quote">EscalationSolutionTimeStart</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">45</Data>
        <Data Key="name" Type="Quote">EscalationResponseTimeNotifyBefore</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">46</Data>
        <Data Key="name" Type="Quote">EscalationUpdateTimeNotifyBefore</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">47</Data>
        <Data Key="name" Type="Quote">EscalationSolutionTimeNotifyBefore</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">48</Data>
        <Data Key="name" Type="Quote">EscalationResponseTimeStop</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="ticket_history_type">
        <Data Key="id" Type="AutoIncrement">49</Data>
        <Data Key="name" Type="Quote">EscalationUpdateTimeStop</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">email-external</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">email-internal</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">email-notification-ext</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">4</Data>
        <Data Key="name" Type="Quote">email-notification-int</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">5</Data>
        <Data Key="name" Type="Quote">phone</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">6</Data>
        <Data Key="name" Type="Quote">fax</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">7</Data>
        <Data Key="name" Type="Quote">sms</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">8</Data>
        <Data Key="name" Type="Quote">webrequest</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">9</Data>
        <Data Key="name" Type="Quote">note-internal</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">10</Data>
        <Data Key="name" Type="Quote">note-external</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_type">
        <Data Key="id" Type="AutoIncrement">11</Data>
        <Data Key="name" Type="Quote">note-report</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="article_sender_type">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">agent</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_sender_type">
        <Data Key="id" Type="AutoIncrement">2</Data>
        <Data Key="name" Type="Quote">system</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="article_sender_type">
        <Data Key="id" Type="AutoIncrement">3</Data>
        <Data Key="name" Type="Quote">customer</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="ticket">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="tn" Type="Quote">2010080210123456</Data>
        <Data Key="queue_id">2</Data>
        <Data Key="ticket_lock_id">1</Data>
        <Data Key="ticket_answered">0</Data>
        <Data Key="user_id">1</Data>
        <Data Key="responsible_user_id">1</Data>
        <Data Key="group_id">1</Data>
        <Data Key="ticket_priority_id">3</Data>
        <Data Key="ticket_state_id">1</Data>
        <Data Key="title" Type="Quote">Welcome to OTRS!</Data>
        <Data Key="create_time_unix">1280750400</Data>
        <Data Key="timeout">0</Data>
        <Data Key="until_time">0</Data>
        <Data Key="escalation_time">0</Data>
        <Data Key="escalation_response_time">0</Data>
        <Data Key="escalation_update_time">0</Data>
        <Data Key="escalation_solution_time">0</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="article">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="ticket_id">1</Data>
        <Data Key="article_type_id">1</Data>
        <Data Key="article_sender_type_id">3</Data>
        <Data Key="a_from" Type="Quote">OTRS Feedback &lt;feedback@otrs.org&gt;</Data>
        <Data Key="a_to" Type="Quote">Your OTRS System &lt;otrs@localhost&gt;</Data>
        <Data Key="a_subject" Type="Quote">Welcome to OTRS!</Data>
        <Data Key="a_body" Type="Quote">Welcome!

Thank you for installing OTRS.

You will find updates and patches at http://www.otrs.com/open-source/.
Online documentation is available at http://doc.otrs.org/.
You can also use our mailing lists http://lists.otrs.org/
or our forums at http://forums.otrs.org/

Regards,

The OTRS Project
</Data>
        <Data Key="a_message_id" Type="Quote">&lt;007@localhost&gt;</Data>
        <Data Key="incoming_time">1280750400</Data>
        <Data Key="content_path" Type="Quote">2010/08/02</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="article_plain">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="article_id">1</Data>
        <Data Key="body" Type="Quote">From: OTRS Feedback &lt;feedback@otrs.org&gt;
To: Your OTRS System &lt;otrs@localhost&gt;
Subject: Welcome to OTRS!

Welcome!

Thank you for installing OTRS.

You will find updates and patches at http://www.otrs.com/open-source/.
Online documentation is available at http://doc.otrs.org/.
You can also use our mailing lists http://lists.otrs.org/
or our forums at http://forums.otrs.org/

Regards,

The OTRS Project
</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

    <Insert Table="ticket_history">
        <Data Key="id" Type="AutoIncrement">1</Data>
        <Data Key="name" Type="Quote">New Ticket [2010080210123456] created.</Data>
        <Data Key="history_type_id">1</Data>
        <Data Key="ticket_id">1</Data>
        <Data Key="type_id">1</Data>
        <Data Key="article_id">1</Data>
        <Data Key="priority_id">3</Data>
        <Data Key="owner_id">1</Data>
        <Data Key="state_id">1</Data>
        <Data Key="queue_id">1</Data>
        <Data Key="valid_id">1</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

<!-- notifications agent - en -->
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::NewTicket</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">New ticket notification! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

There is a new ticket in &lt;OTRS_TICKET_Queue&gt;!

&lt;OTRS_CUSTOMER_FROM&gt; wrote:

&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::FollowUp</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">You've got a follow up! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

You've got a follow up!

&lt;OTRS_CUSTOMER_FROM&gt; wrote:

&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::LockTimeout</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">Lock Timeout! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

The lock timeout period on [&lt;OTRS_TICKET_TicketNumber&gt;] has been reached, it is now unlocked.

&lt;OTRS_CUSTOMER_FROM&gt; wrote:

&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::OwnerUpdate</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">Ticket owner assigned to you! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

Ticket [&lt;OTRS_TICKET_TicketNumber&gt;] is assigned to you by &lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt;.

Comment:

&lt;OTRS_COMMENT&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::ResponsibleUpdate</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">Ticket assigned to you! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_RESPONSIBLE_UserFirstname&gt;,

Ticket [&lt;OTRS_TICKET_TicketNumber&gt;] is assigned to you by &lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt;.

Comment:

&lt;OTRS_COMMENT&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::AddNote</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">New note! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

&lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; added a new note to ticket [&lt;OTRS_TICKET_TicketNumber&gt;].

Note:
&lt;OTRS_CUSTOMER_BODY&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::Move</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">Moved ticket in &lt;OTRS_CUSTOMER_QUEUE&gt; queue! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

&lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; moved a ticket [&lt;OTRS_TICKET_TicketNumber&gt;] into &lt;OTRS_CUSTOMER_QUEUE&gt;.

&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::PendingReminder</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">Ticket reminder has reached! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

The ticket [&lt;OTRS_TICKET_TicketNumber&gt;] has reached its reminder time!

&lt;OTRS_CUSTOMER_FROM&gt;

wrote:
&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

Please have a look at:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::Escalation</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">Ticket Escalation! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

The ticket [&lt;OTRS_TICKET_TicketNumber&gt;] is escalated!

Escalated at:    &lt;OTRS_TICKET_EscalationDestinationDate&gt;
Escalated since: &lt;OTRS_TICKET_EscalationDestinationIn&gt;

&lt;OTRS_CUSTOMER_FROM&gt;

wrote:
&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

Please have a look at:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::EscalationNotifyBefore</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">en</Data>
        <Data Key="subject" Type="Quote">Ticket Escalation Warning! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hi &lt;OTRS_UserFirstname&gt;,

The ticket [&lt;OTRS_TICKET_TicketNumber&gt;] will escalate!

Escalation at: &lt;OTRS_TICKET_EscalationDestinationDate&gt;
Escalation in: &lt;OTRS_TICKET_EscalationDestinationIn&gt;

&lt;OTRS_CUSTOMER_FROM&gt;

wrote:
&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

Please have a look at:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Your OTRS Notification Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

<!-- notifications agent - de -->
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::NewTicket</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Neues Ticket! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

es ist ein neues Ticket in &lt;OTRS_TICKET_Queue&gt;!

&lt;OTRS_CUSTOMER_FROM&gt; schrieb:

&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::FollowUp</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Nachfrage! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

Sie haben eine Nachfrage bekommen!

&lt;OTRS_CUSTOMER_FROM&gt; schrieb:

&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::LockTimeout</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Lock Timeout! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

Aufhebung der Sperre auf Dein gesperrtes Ticket [&lt;OTRS_TICKET_TicketNumber&gt;].

&lt;OTRS_CUSTOMER_FROM&gt; schrieb:

&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::OwnerUpdate</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Ticket Besitz uebertragen an Sie! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

Der Besitz des Tickets [&lt;OTRS_TICKET_TicketNumber&gt;] wurde an Sie von &lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; uebertragen.

Kommentar:

&lt;OTRS_COMMENT&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::ResponsibleUpdate</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Ticket Verantwortung uebertragen an Sie! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_RESPONSIBLE_UserFirstname&gt; &lt;OTRS_RESPONSIBLE_UserLastname&gt;,

Die Verantwortung des Tickets [&lt;OTRS_TICKET_TicketNumber&gt;] wurde an Sie von &lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; uebertragen.

Kommentar:

&lt;OTRS_COMMENT&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::AddNote</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Neue Notiz! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

&lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; fuegte eine Notiz an Ticket [&lt;OTRS_TICKET_TicketNumber&gt;].

Notiz:
&lt;OTRS_CUSTOMER_BODY&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::Move</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Ticket verschoben in "&lt;OTRS_CUSTOMER_QUEUE&gt;" Queue! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

&lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; verschob Ticket [&lt;OTRS_TICKET_TicketNumber&gt;] nach "&lt;OTRS_CUSTOMER_QUEUE&gt;".

&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::PendingReminder</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Ticket Erinnerung erreicht! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

das Ticket [&lt;OTRS_TICKET_TicketNumber&gt;] hat die Erinnerungszeit erreicht!

&lt;OTRS_CUSTOMER_FROM&gt;

schrieb:
&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

Bitte um weitere Bearbeitung:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::Escalation</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Ticket Eskalation! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

das Ticket [&lt;OTRS_TICKET_TicketNumber&gt;] ist eskaliert!

Eskaliert am:   &lt;OTRS_TICKET_EscalationDestinationDate&gt;
Eskaliert seit: &lt;OTRS_TICKET_EscalationDestinationIn&gt;

&lt;OTRS_CUSTOMER_FROM&gt;

schrieb:
&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

Bitte um Bearbeitung:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::EscalationNotifyBefore</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">de</Data>
        <Data Key="subject" Type="Quote">Ticket Eskalations-Warnung! (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Hallo &lt;OTRS_UserFirstname&gt; &lt;OTRS_UserLastname&gt;,

das Ticket [&lt;OTRS_TICKET_TicketNumber&gt;] wird bald eskalieren!

Eskalation um: &lt;OTRS_TICKET_EscalationDestinationDate&gt;
Eskalation in: &lt;OTRS_TICKET_EscalationDestinationIn&gt;

&lt;OTRS_CUSTOMER_FROM&gt;

schrieb:
&lt;snip&gt;
&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
&lt;snip&gt;

Bitte um Bearbeitung:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;

Ihr OTRS Benachrichtigungs-Master</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>

<!-- notifications agent - nl -->
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::NewTicket</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Nieuw ticket (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

Er is een nieuw ticket aangemaakt in &lt;OTRS_TICKET_Queue&gt;!

&lt;OTRS_CUSTOMER_FROM&gt; schreef:

&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
(eerste 30 regels zijn weergegeven)

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::FollowUp</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Reactie ontvangen (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

Er is een reactie ontvangen op onderstaand ticket.

&lt;OTRS_CUSTOMER_FROM&gt; schreef:

&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
(eerste 30 regels zijn weergegeven)

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::LockTimeout</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Ticket ontgrendeld (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

De bewerkingstijd van ticket [&lt;OTRS_TICKET_TicketNumber&gt;] is overschreden, het ticket is nu ontgrendeld.

&lt;OTRS_CUSTOMER_FROM&gt; schreef:

&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
(eerste 30 regels zijn weergegeven)

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::OwnerUpdate</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Ticket toegewezen (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

Ticket [&lt;OTRS_TICKET_TicketNumber&gt;] is aan jou toegewezen door &lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt;.

Opmerking:

&lt;OTRS_COMMENT&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::ResponsibleUpdate</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Verantwoordelijkheid bijgewerkt (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_RESPONSIBLE_UserFirstname&gt;,

&lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; heeft je geregistreerd als verantwoordelijke voor ticket [&lt;OTRS_TICKET_TicketNumber&gt;].

Opmerking:

&lt;OTRS_COMMENT&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::AddNote</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Nieuwe notitie (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

&lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; heeft een nieuwe notitie toegevoegd aan [&lt;OTRS_TICKET_TicketNumber&gt;].

Notitie:
&lt;OTRS_CUSTOMER_BODY&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::Move</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Ticket verplaatst naar &lt;OTRS_CUSTOMER_QUEUE&gt; (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

&lt;OTRS_CURRENT_UserFirstname&gt; &lt;OTRS_CURRENT_UserLastname&gt; heeft [&lt;OTRS_TICKET_TicketNumber&gt;] verplaatst naar &lt;OTRS_CUSTOMER_QUEUE&gt;.

&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
(eerste 30 regels zijn weergegeven)

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::PendingReminder</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Herinnering (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

Het herinnermoment voor ticket [&lt;OTRS_TICKET_TicketNumber&gt;] is bereikt.

&lt;OTRS_CUSTOMER_FROM&gt; schreef:

&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
(eerste 30 regels zijn weergegeven)

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::Escalation</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Escalatie (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

Het ticket [&lt;OTRS_TICKET_TicketNumber&gt;] is geëscaleerd!

Geëscaleerd op:    &lt;OTRS_TICKET_EscalationDestinationDate&gt;
Geëscaleerd sinds: &lt;OTRS_TICKET_EscalationDestinationIn&gt;

&lt;OTRS_CUSTOMER_FROM&gt; schreef:

&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
(eerste 30 regels zijn weergegeven)

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
    <Insert Table="notifications">
        <Data Key="notification_type" Type="Quote">Agent::EscalationNotifyBefore</Data>
        <Data Key="notification_charset" Type="Quote">utf-8</Data>
        <Data Key="notification_language" Type="Quote">nl</Data>
        <Data Key="subject" Type="Quote">Ticket gaat escaleren (&lt;OTRS_CUSTOMER_SUBJECT[24]&gt;)</Data>
        <Data Key="text" Type="Quote">Beste &lt;OTRS_UserFirstname&gt;,

Het ticket [&lt;OTRS_TICKET_TicketNumber&gt;] gaat escaleren!

Escalatie op:   &lt;OTRS_TICKET_EscalationDestinationDate&gt;
Escalatie over: &lt;OTRS_TICKET_EscalationDestinationIn&gt;

&lt;OTRS_CUSTOMER_FROM&gt; schreef:

&lt;OTRS_CUSTOMER_EMAIL[30]&gt;
(eerste 30 regels zijn weergegeven)

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=AgentTicketZoom;TicketID=&lt;OTRS_TICKET_TicketID&gt;
</Data>
        <Data Key="content_type" Type="Quote">text/plain</Data>
        <Data Key="create_by">1</Data>
        <Data Key="create_time">current_timestamp</Data>
        <Data Key="change_by">1</Data>
        <Data Key="change_time">current_timestamp</Data>
    </Insert>
</database>
