# --
# Kernel/Language/zh_CN.pm -  provides Chinese Simple language translation
# Copyright (C) 2005 zuowei <j2ee at hirain-sh.com>
# Copyright (C) 2008-2010 Never Min <never at qnofae.org>
# Copyright (C) 2009 Bin Du <bindu2008 at gmail.com>,
# Copyright (C) 2009 Yiye Huang <yiyehuang at gmail.com>
# Copyright (C) 2009 Qingjiu Jia <jiaqj at yahoo.com>
# --
# $Id: zh_CN.pm,v 1.85 2010/11/25 14:05:05 mb Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::Language::zh_CN;

use strict;
use warnings;

use vars qw($VERSION);
$VERSION = qw($Revision: 1.85 $) [1];

sub Data {
    my $Self = shift;

    # $$START$$
    # Last translation file sync: 2010-11-25 14:51:48

    # possible charsets
    $Self->{Charset} = ['GBK', 'GB2312', ];
    # date formats (%A=WeekDay;%B=LongMonth;%T=Time;%D=Day;%M=Month;%Y=Year;)
    $Self->{DateFormat}          = '%Y.%M.%D %T';
    $Self->{DateFormatLong}      = ' %A %Y/%M/%D %T';
    $Self->{DateFormatShort}     = '%Y.%M.%D';
    $Self->{DateInputFormat}     = '%Y.%M.%D';
    $Self->{DateInputFormatLong} = '%Y.%M.%D - %T';

    # csv separator
    $Self->{Separator} = '';

    $Self->{Translation} = {

        # Template: AAABase
        'Yes' => '是',
        'No' => '否',
        'yes' => '是',
        'no' => '未设置',
        'Off' => '关',
        'off' => '关',
        'On' => '开',
        'on' => '开',
        'top' => '顶端',
        'end' => '底部',
        'Done' => '确认',
        'Cancel' => '取消',
        'Reset' => '重置',
        'last' => '最后',
        'before' => '早于',
        'day' => '天',
        'days' => '天',
        'day(s)' => '天',
        'hour' => '小时',
        'hours' => '小时',
        'hour(s)' => '小时',
        'Hours' => '',
        'minute' => '分钟',
        'minutes' => '分钟',
        'minute(s)' => '分钟',
        'Minutes' => '',
        'month' => '月',
        'months' => '月',
        'month(s)' => '月',
        'week' => '星期',
        'week(s)' => '星期',
        'year' => '年',
        'years' => '年',
        'year(s)' => '年',
        'second(s)' => '秒',
        'seconds' => '秒',
        'second' => '秒',
        'wrote' => '写道',
        'Message' => '消息',
        'Error' => '错误',
        'Bug Report' => 'Bug 报告',
        'Attention' => '注意',
        'Warning' => '警告',
        'Module' => '模块',
        'Modulefile' => '模块文件',
        'Subfunction' => '子功能',
        'Line' => '行',
        'Setting' => '设置',
        'Settings' => '设置',
        'Example' => '示例',
        'Examples' => '示例',
        'valid' => '有效',
        'invalid' => '无效',
        '* invalid' => '* 无效',
        'invalid-temporarily' => '暂时无效',
        ' 2 minutes' => ' 2 分钟',
        ' 5 minutes' => ' 5 分钟',
        ' 7 minutes' => ' 7 分钟',
        '10 minutes' => '10 分钟',
        '15 minutes' => '15 分钟',
        'Mr.' => '先生',
        'Mrs.' => '夫人',
        'Next' => '下一个',
        'Back' => '后退',
        'Next...' => '下一个...',
        '...Back' => '...后退',
        '-none-' => '-无-',
        'none' => '无',
        'none!' => '无!',
        'none - answered' => '无 - 已答复的',
        'please do not edit!' => '不要编辑!',
        'Need Action' => '',
        'AddLink' => '增加链接',
        'Link' => '链接',
        'Unlink' => '未链接',
        'Linked' => '已链接',
        'Link (Normal)' => '链接 (正常)',
        'Link (Parent)' => '链接 (父)',
        'Link (Child)' => '链接 (子)',
        'Normal' => '正常',
        'Parent' => '父',
        'Child' => '子',
        'Hit' => '点击',
        'Hits' => '点击数',
        'Text' => '正文',
        'Standard' => '标准',
        'Lite' => '简洁',
        'User' => '用户',
        'Username' => '用户名称',
        'Language' => '语言',
        'Languages' => '语言',
        'Password' => '密码',
        'Preferences' => '设置',
        'Salutation' => '称谓',
        'Salutations' => '称谓',
        'Signature' => '签名',
        'Signatures' => '签名',
        'Customer' => '客户',
        'CustomerID' => '客户编号',
        'CustomerIDs' => '客户编号',
        'customer' => '客户',
        'agent' => '技术支持人员',
        'system' => '系统',
        'Customer Info' => '客户信息',
        'Customer Information' => '客户信息',
        'Customer Company' => '客户单位',
        'Customer Companies' => '客户单位',
        'Company' => '单位',
        'go!' => '开始!',
        'go' => '开始',
        'All' => '全部',
        'all' => '全部',
        'Sorry' => '对不起',
        'update!' => '更新!',
        'update' => '更新',
        'Update' => '更新',
        'Updated!' => '已更新',
        'submit!' => '提交!',
        'submit' => '提交',
        'Submit' => '提交',
        'change!' => '修改!',
        'Change' => '修改',
        'change' => '修改',
        'click here' => '点击这里',
        'Comment' => '注释',
        'Valid' => '有效',
        'Invalid Option!' => '无效选项!',
        'Invalid time!' => '无效时间!',
        'Invalid date!' => '无效日期!',
        'Name' => '名称',
        'Group' => '组名',
        'Description' => '描述',
        'description' => '描述',
        'Theme' => '主题',
        'Created' => '创建',
        'Created by' => '创建由',
        'Changed' => '修改于',
        'Changed by' => '修改由',
        'Search' => '搜索',
        'and' => '和',
        'between' => '在',
        'Fulltext Search' => '全文搜索',
        'Data' => '日期',
        'Options' => '选项',
        'Title' => '称谓',
        'Item' => '条目',
        'Delete' => '删除',
        'Edit' => '编辑',
        'View' => '查看',
        'Number' => '编号',
        'System' => '系统',
        'Contact' => '联系人',
        'Contacts' => '联系人',
        'Export' => '导出',
        'Up' => '上',
        'Down' => '下',
        'Add' => '增加',
        'Added!' => '已增加!',
        'Category' => '目录',
        'Viewer' => '查看器',
        'Expand' => '展开',
        'Small' => '简洁',
        'Medium' => '基本',
        'Large' => '详细',
        'Date picker' => '日期选择器',
        'New message' => '新消息',
        'New message!' => '新消息!',
        'Please answer this ticket(s) to get back to the normal queue view!' => '请先回复该 Ticket，然后回到正常队列视图!',
        'You have %s new message(s)!' => '您有 %s 条新消息!',
        'You have %s reminder ticket(s)!' => '您有 %s 个提醒!',
        'The recommended charset for your language is %s!' => '建议您所用语言的字符集 %s!',
        'Change your password.' => '改变你的密码.',
        'Please activate %s first!' => '请首先激活 %s',
        'No suggestions' => '无建议',
        'Word' => '字',
        'Ignore' => '忽略',
        'replace with' => '替换',
        'There is no account with that login name.' => '该用户名没有帐户信息.',
        'Login failed! Your user name or password was entered incorrectly.' => '',
        'There is no acount with that user name.' => '',
        'Please contact your administrator' => '',
        'Logout' => '注销',
        'Logout successful. Thank you for using OTRS!' => '成功注销，谢谢使用!',
        'Invalid SessionID!' => '无效的会话标识符!',
        'Feature not active!' => '该特性尚未激活!',
        'Agent updated!' => '',
        'Create Database' => '创建数据库',
        'System Settings' => '数据库设置 ',
        'Mail Configuration' => '',
        'Finished' => '完成',
        'Login is needed!' => '需要先登录!',
        'Password is needed!' => '需要密码!',
        'License' => '许可证',
        'Take this Customer' => '取得这个客户',
        'Take this User' => '取得这个用户',
        'possible' => '可能',
        'reject' => '拒绝',
        'reverse' => '后退',
        'Facility' => '类别',
        'Time Zone' => '',
        'Pending till' => '等待至',
        'Don\'t work with UserID 1 (System account)! Create new users!' => '不要使用 UserID 1 (系统账号)! 请创建一个新的用户!',
        'Dispatching by email To: field.' => '分派邮件到: 域.',
        'Dispatching by selected Queue.' => '分派邮件到所选队列.',
        'No entry found!' => '无内容!',
        'Session has timed out. Please log in again.' => '会话超时，请重新登录.',
        'No Permission!' => '无权限!',
        'To: (%s) replaced with database email!' => 'To: (%s) 被数据库邮件地址所替代',
        'Cc: (%s) added database email!' => 'Cc: (%s) 增加数据库邮件地址!',
        '(Click here to add)' => '(点击此处增加)',
        'Preview' => '预览',
        'Package not correctly deployed! You should reinstall the Package again!' => '软件包展开不正常! 您需要再一次重新安装这个软件包',
        '%s is not writable!' => '%s 是不可写的!',
        'Cannot create %s!' => '无法创建 %s!',
        'Customer %s added' => '',
        'Role added!' => '角色已增加!',
        'Role updated!' => '',
        'Attachment added!' => '',
        'Attachment updated!' => '',
        'Response added!' => '',
        'Response updated!' => '',
        'Group updated!' => '',
        'Queue added!' => '',
        'Queue updated!' => '',
        'State added!' => '',
        'State updated!' => '',
        'Type added!' => '',
        'Type updated!' => '',
        'Customer updated!' => '',
        'Contract' => '合同',
        'Online Customer: %s' => '在线客户: %s',
        'Online Agent: %s' => '在线技术支持人员：%s',
        'Calendar' => '日历',
        'File' => '文件',
        'Filename' => '文件名',
        'Type' => '类型',
        'Size' => '大小',
        'Upload' => '上传',
        'Directory' => '目录',
        'Signed' => '已签名',
        'Sign' => '签署',
        'Crypted' => '已加密',
        'Crypt' => '加密',
        'PGP' => 'PGP',
        'PGP Key' => '',
        'PGP Keys' => '',
        'S/MIME' => '',
        'S/MIME Certificate' => 'S/MIME 证书',
        'S/MIME Certificates' => 'S/MIME 证书',
        'Office' => '办公室',
        'Phone' => '电话',
        'Fax' => '传真',
        'Mobile' => '手机',
        'Zip' => '邮编',
        'City' => '城市',
        'Street' => '街道',
        'Country' => '国家',
        'Location' => '区',
        'installed' => '已安装',
        'uninstalled' => '未安装',
        'Security Note: You should activate %s because application is already running!' => '安全提示: 您不能激活的 %s, 因为此应用已经在运行!',
        'Unable to parse repository index document.' => '',
        'No packages for your framework version found in this repository, it only contains packages for other framework versions.' => '',
        'No packages, or no new packages, found in selected repository.' => '',
        'Edit the system configuration settings.' => '编辑系统配置',
        'printed at' => '打印日期',
        'Loading...' => '',
        'Dear Mr. %s,' => '尊敬的 %s 先生:',
        'Dear Mrs. %s,' => '尊敬的 %s 女士:',
        'Dear %s,' => '尊敬的 %s:',
        'Hello %s,' => '您好, %s:',
        'This email address already exists. Please log in or reset your password.' => '',
        'New account created. Sent login information to %s. Please check your email.' => '',
        'Please press Back and try again.' => '请返回再试一次.',
        'Sent password reset instructions. Please check your email.' => '',
        'Sent new password to %s. Please check your email.' => '',
        'Upcoming Events' => '即将到来的事件',
        'Event' => '事件',
        'Events' => '事件',
        'Invalid Token!' => '非法的标记',
        'more' => '更多',
        'For more info see:' => '更多信息请看',
        'Package verification failed!' => '软件包验证失败',
        'Collapse' => '收起',
        'Shown' => '显示',
        'News' => '新闻',
        'Product News' => '产品新闻',
        'OTRS News' => 'OTRS 新闻',
        '7 Day Stats' => '最近 7 天统计',
        'Bold' => '黑体',
        'Italic' => '斜体',
        'Underline' => '底线',
        'Font Color' => '字型颜色',
        'Background Color' => '背景色',
        'Remove Formatting' => '删除格式',
        'Show/Hide Hidden Elements' => '显示/隐藏 隐藏要素',
        'Align Left' => '左对齐',
        'Align Center' => '居中对齐',
        'Align Right' => '右对齐',
        'Justify' => '对齐',
        'Header' => '信息头',
        'Indent' => '缩',
        'Outdent' => '外突',
        'Create an Unordered List' => '创建一个无序列表',
        'Create an Ordered List' => '创建一个有序列表',
        'HTML Link' => 'HTML链接',
        'Insert Image' => '插入图像',
        'CTRL' => '按CTRL',
        'SHIFT' => '按SHIFT',
        'Undo' => '复原',
        'Redo' => '重做',

        # Template: AAAMonth
        'Jan' => '一月',
        'Feb' => '二月',
        'Mar' => '三月',
        'Apr' => '四月',
        'May' => '五月',
        'Jun' => '六月',
        'Jul' => '七月',
        'Aug' => '八月',
        'Sep' => '九月',
        'Oct' => '十月',
        'Nov' => '十一月',
        'Dec' => '十二月',
        'January' => '一月',
        'February' => '二月',
        'March' => '三月',
        'April' => '四月',
        'May_long' => '五月',
        'June' => '六月',
        'July' => '七月',
        'August' => '八月',
        'September' => '九月',
        'October' => '十月',
        'November' => '十一月',
        'December' => '十二月',

        # Template: AAAPreferences
        'Preferences updated successfully!' => '设置更新成功!',
        'User Profile' => '偏好设置',
        'Email Settings' => '通知邮件设置',
        'Other Settings' => '其它设置',
        'Change Password' => '修改密码',
        'Current Password' => '当前密码',
        'New password' => '新密码',
        'Verify password' => '',
        'Spelling Dictionary' => '拼写检查字典',
        'Default spelling dictionary' => '默认字典',
        'Max. shown Tickets a page in Overview.' => '每一页显示的最大 Tickets 数目.',
        'The current password is not correct. Please try again!' => '当前密码不正确. 请重新输入!',
        'Can\'t update password, your new passwords do not match. Please try again!' => '无法更改密码, 新密不匹配. 请重新输入!',
        'Can\'t update password, it contains invalid characters!' => '无法更改密码, 密码不能包含非常字符!',
        'Can\'t update password, it must be at least %s characters long!' => '无法更改密码, 密码至少 %s 字符的长度!',
        'Can\'t update password, it must contain at least 2 lowercase  and 2 uppercase characters!' => '无法更改密码, 密码必须包含至少 2 个小写和 2 个大写字母!',
        'Can\'t update password, it must contain at least 1 digit!' => '无法更改密码, 密码必须有 1 个数字!',
        'Can\'t update password, it must contain at least 2 characters!' => '无法更改密码, 密码至少有 2 个字母!',
        'Can\'t update password, this password has already been used. Please choose a new one!' => '无法更改密码, 这个密码已被使用. 请选择一个新密码!',
        'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.' => '',
        'CSV Separator' => '',

        # Template: AAAStats
        'Stat' => '统计',
        'Sum' => '',
        'Please fill out the required fields!' => '请填写必填字段',
        'Please select a file!' => '请选择一个文件!',
        'Please select an object!' => '请选择一个对象!',
        'Please select a graph size!' => '请选择图片尺寸!',
        'Please select one element for the X-axis!' => '请选择一个元素的X-轴',
        'Please select only one element or turn off the button \'Fixed\' where the select field is marked!' => '请只选择一个元素或关闭被选域的\'Fixed\'按钮',
        'If you use a checkbox you have to select some attributes of the select field!' => '如果你使用复选框你必须选择被选域的一些属性!',
        'Please insert a value in the selected input field or turn off the \'Fixed\' checkbox!' => '在选定的输入栏请插入一个值，或关闭\'Fixed\'复选框！',
        'The selected end time is before the start time!' => '选定的结束时间早于开始时间！',
        'You have to select one or more attributes from the select field!' => '从被选域中你必须选择一个或多个属性！',
        'The selected Date isn\'t valid!' => '所选日期不有效',
        'Please select only one or two elements via the checkbox!' => '通过复选框，请只选择一个或两个要素！',
        'If you use a time scale element you can only select one element!' => '如果您使用的是时间尺度要素你只能选择其中一个组成部分',
        'You have an error in your time selection!' => '你有一个错误的时间选择！',
        'Your reporting time interval is too small, please use a larger time scale!' => '您的报告时间间隔太小，请使用更大的间隔',
        'The selected start time is before the allowed start time!' => '选定的开始时间早于允许的开始时间',
        'The selected end time is after the allowed end time!' => '选定的结束时间晚于允许的结束时间',
        'The selected time period is larger than the allowed time period!' => '在选定时间段大于允许的时间段',
        'Common Specification' => '共同规范',
        'Xaxis' => 'X轴',
        'Value Series' => '价值系列',
        'Restrictions' => '限制',
        'graph-lines' => '线图',
        'graph-bars' => '柱状图',
        'graph-hbars' => 'H柱状图',
        'graph-points' => '图点',
        'graph-lines-points' => '图线点',
        'graph-area' => '图区',
        'graph-pie' => '饼图',
        'extended' => '扩展',
        'Agent/Owner' => '所有者',
        'Created by Agent/Owner' => '技术支持人员创建的',
        'Created Priority' => '创建的优先级',
        'Created State' => '创建的状态',
        'Create Time' => '创建时间',
        'CustomerUserLogin' => '客户登陆',
        'Close Time' => '关闭时间',
        'TicketAccumulation' => 'Ticket积累',
        'Attributes to be printed' => '要打印的属性',
        'Sort sequence' => '排序序列',
        'Order by' => '按顺序排',
        'Limit' => '限制',
        'Ticketlist' => 'Ticket清单',
        'ascending' => '升序',
        'descending' => '降序',
        'First Lock' => '首先锁定',
        'Evaluation by' => '评价的人',
        'Total Time' => '总时间',
        'Ticket Average' => 'Ticket处理平均时间',
        'Ticket Min Time' => 'Ticket处理最小时间',
        'Ticket Max Time' => 'Ticket处理最大时间',
        'Number of Tickets' => 'Ticket数目',
        'Article Average' => 'Article处理平均时间',
        'Article Min Time' => 'Article处理最小时间',
        'Article Max Time' => 'Article处理最大时间',
        'Number of Articles' => 'Article数量',
        'Accounted time by Agent' => '技术支持人员处理Ticket所用的时间',
        'Ticket/Article Accounted Time' => 'Ticket/Article所占用的时间',
        'TicketAccountedTime' => 'Ticket所占用的时间',
        'Ticket Create Time' => 'Ticket创建时间',
        'Ticket Close Time' => 'Ticket关闭时间',

        # Template: AAATicket
        'Status View' => '',
        'Bulk' => '批量',
        'Lock' => '锁定',
        'Unlock' => '解锁',
        'History' => '历史',
        'Zoom' => '邮件展开',
        'Age' => '总时间',
        'Bounce' => '回退',
        'Forward' => '转发',
        'From' => '发件人',
        'To' => '收件人',
        'Cc' => '抄送',
        'Bcc' => '暗送',
        'Subject' => '标题',
        'Move' => '移动',
        'Queue' => '队列',
        'Queues' => '队列',
        'Priority' => '优先级',
        'Priorities' => '优先级',
        'Priority Update' => '更新优先级',
        'SLA' => '服务级别协议(SLA)',
        'Service Level Agreement' => '',
        'Service Level Agreements' => '服务品质协议(SLA)',
        'Service' => '服务',
        'Services' => '服务',
        'State' => '状态',
        'States' => '状态',
        'Status' => '状态',
        'Statuses' => '状态',
        'Ticket Type' => 'Ticket 类型',
        'Ticket Types' => 'Ticket 类型',
        'Compose' => '撰写',
        'Pending' => '等待',
        'Owner' => '所有者',
        'Owner Update' => '更新所有者',
        'Responsible' => '负责人',
        'Responsible Update' => '更新负责人',
        'Sender' => '发件人',
        'Article' => '信件',
        'Ticket' => 'Ticket',
        'Createtime' => '创建时间',
        'plain' => '纯文本',
        'Email' => '邮件地址',
        'email' => 'E-Mail',
        'Close' => '关闭',
        'Action' => '动作',
        'Attachment' => '附件',
        'Attachments' => '附件',
        'This message was written in a character set other than your own.' => '这封邮件所用字符集与本系统字符集不符',
        'If it is not displayed correctly,' => '如果显示不正确,',
        'This is a' => '这是一个',
        'to open it in a new window.' => '在新窗口中打开',
        'This is a HTML email. Click here to show it.' => '这是一封HTML格式邮件，点击这里显示.',
        'Free Fields' => '额外信息',
        'Merge' => '合并',
        'merged' => '已合并',
        'closed successful' => '成功关闭',
        'closed unsuccessful' => '关闭失败',
        'Locked Tickets Total' => '',
        'Locked Tickets Reminder Reached' => '',
        'Locked Tickets New' => '',
        'Responsible Tickets Total' => '',
        'Responsible Tickets New' => '',
        'Responsible Tickets Reminder Reached' => '',
        'Watched Tickets Total' => '',
        'Watched Tickets New' => '',
        'Watched Tickets Reminder Reached' => '',
        'new' => '新建',
        'open' => '打开',
        'Open' => '打开',
        'closed' => '关闭',
        'Closed' => '关闭',
        'removed' => '删除',
        'pending reminder' => '等待提醒',
        'pending auto' => '自动等待',
        'pending auto close+' => '等待自动关闭+',
        'pending auto close-' => '等待自动关闭-',
        'email-external' => '外部 E-Mail ',
        'email-internal' => '内部 E-Mail ',
        'note-external' => '外部注解',
        'note-internal' => '内部注解',
        'note-report' => '注解报告',
        'phone' => '电话',
        'sms' => '短信',
        'webrequest' => 'Web请求',
        'lock' => '锁定',
        'unlock' => '未锁定',
        'very low' => '非常低',
        'low' => '低',
        'normal' => '正常',
        'high' => '高',
        'very high' => '非常高',
        '1 very low' => '1 非常低',
        '2 low' => '2 低',
        '3 normal' => '3 正常',
        '4 high' => '4 高',
        '5 very high' => '5 非常高',
        'Ticket "%s" created!' => 'Ticket "%s" 已创建!',
        'Ticket Number' => 'Ticket 编号',
        'Ticket Object' => 'Ticket 对象',
        'No such Ticket Number "%s"! Can\'t link it!' => 'Ticket "%s" 不存在，不能创建到其的链接!',
        'Don\'t show closed Tickets' => '不显示已关闭的 Tickets',
        'Show closed Tickets' => '显示已关闭的 Tickets',
        'New Article' => '新文章',
        'Unread article(s) available' => '',
        'Remove from list of watched tickets' => '',
        'Add to list of watched tickets' => '',
        'Email-Ticket' => '邮件 Ticket',
        'Create new Email Ticket' => '创建新的邮件 Ticket',
        'Phone-Ticket' => '电话 Ticket',
        'Search Tickets' => '搜索 Tickets',
        'Edit Customer Users' => '编辑客户帐户',
        'Edit Customer Company' => '编辑客户单位',
        'Bulk Action' => '批量处理',
        'Bulk Actions on Tickets' => '批量处理 Tickets',
        'Send Email and create a new Ticket' => '发送 Email 并创建一个新的 Ticket',
        'Create new Email Ticket and send this out (Outbound)' => '创建新的 Ticket并发送出去',
        'Create new Phone Ticket (Inbound)' => '创建新的电话Ticket（进来的Ticket）',
        'Overview of all open Tickets' => '所有开放 Tickets 概况',
        'Locked Tickets' => '已锁定 Ticket',
        'My Locked Tickets' => '我已锁定的 Ticket',
        'My Watched Tickets' => '',
        'My Responsible Tickets' => '',
        'Watched Tickets' => '订阅 Tickets',
        'Watched' => '订阅',
        'Watch' => '订阅',
        'Unwatch' => '',
        'Lock it to work on it!' => '锁定并开始工作 !',
        'Unlock to give it back to the queue!' => '解锁并送回队列!',
        'Shows the ticket history!' => '显示 Ticket 历史状况!',
        'Print this ticket!' => '打印 Ticket !',
        'Change the ticket priority!' => '修改 Ticket 优先级',
        'Change the ticket free fields!' => '修改 Ticket 额外信息',
        'Link this ticket to an other objects!' => '链接该 Ticket 到其他对象!',
        'Change the ticket owner!' => '修改 Ticket 所有者!',
        'Change the ticket customer!' => '修改 Ticket 所属客户!',
        'Add a note to this ticket!' => '给 Ticket 增加注解!',
        'Merge this ticket!' => '合并该 Ticket!',
        'Set this ticket to pending!' => '将该 Ticket 转入等待状态',
        'Close this ticket!' => '关闭该 Ticket!',
        'Look into a ticket!' => '查看 Ticket 内容',
        'Delete this ticket!' => '删除该 Ticket!',
        'Mark as Spam!' => '标记为垃圾!',
        'My Queues' => '我的队列',
        'Shown Tickets' => '显示 Tickets',
        'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".' => '您的邮件 "<OTRS_TICKET>" 被合并到 "<OTRS_MERGE_TO_TICKET>" !',
        'Ticket %s: first response time is over (%s)!' => 'Ticket %s: 第一响应时间已耗时(%s)!',
        'Ticket %s: first response time will be over in %s!' => 'Ticket %s: 第一响应时间将耗时(%s)!',
        'Ticket %s: update time is over (%s)!' => 'Ticket %s: 更新时间已耗时(%s)!',
        'Ticket %s: update time will be over in %s!' => 'Ticket %s: 更新时间将耗时(%s)!',
        'Ticket %s: solution time is over (%s)!' => 'Ticket %s: 处理解决已耗时(%s)!',
        'Ticket %s: solution time will be over in %s!' => '处理解决将耗时(%s)!',
        'There are more escalated tickets!' => '有更多升级的tickets',
        'Plain Format' => '文本',
        'Reply All' => '回复所有',
        'Direction' => '',
        'Agent (All with write permissions)' => '',
        'Agent (Owner)' => '',
        'Agent (Responsible)' => '',
        'New ticket notification' => '新 Ticket 通知',
        'Send me a notification if there is a new ticket in "My Queues".' => '如果我的队列中有新的 Ticket，请通知我.',
        'Send new ticket notifications' => '发送新 Ticket 通知',
        'Ticket follow up notification' => 'Ticket 跟进通知',
        'Ticket lock timeout notification' => 'Ticket 锁定超时通知 ',
        'Send me a notification if a ticket is unlocked by the system.' => '如果 Ticket 被系统解锁，请通知我.',
        'Send ticket lock timeout notifications' => '发送 Ticket 锁定超时间通知',
        'Ticket move notification' => 'Ticket 移动通知',
        'Send me a notification if a ticket is moved into one of "My Queues".' => '如果有 Ticket 被转入我的队列，请通知我.',
        'Send ticket move notifications' => '发送 Ticket 移动通知',
        'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.' => '您的最常用队列，如果您的邮件设置激活，您将会得到该队列的状态通知.',
        'Custom Queue' => '客户队列',
        'QueueView refresh time' => '队列视图刷新时间',
        'If enabled, the QueueView will automatically refresh after the specified time.' => '如果启用此功能, 队列视图会自动在指定时间内自动刷新.',
        'Refresh QueueView after' => '队列视图多久后刷新',
        'Screen after new ticket' => '创建新 Ticket 后的视图',
        'Show this screen after I created a new ticket' => '创建完一个新的 Ticket 之后返回创建 Ticket 页面还是展开该 Ticket',
        'Closed Tickets' => '关闭 Tickets',
        'Show closed tickets.' => '显示已关闭 Tickets.',
        'Max. shown Tickets a page in QueueView.' => '队列视图每页显示 Ticket 数.',
        'Ticket Overview "Small" Limit' => '"简洁模式"的 Ticket 视图',
        'Ticket limit per page for Ticket Overview "Small"' => '在"简洁模式"下每页显示的 Ticket 数量',
        'Ticket Overview "Medium" Limit' => '"基本模式"的 Ticket 视图',
        'Ticket limit per page for Ticket Overview "Medium"' => '在"基本模式"下每页显示的 Ticket 数量',
        'Ticket Overview "Preview" Limit' => '"预览模式"的 Ticket 视图',
        'Ticket limit per page for Ticket Overview "Preview"' => '在"预览模式"下每页显示的 Ticket 数量',
        'Ticket watch notification' => 'Ticket 订阅通知',
        'Send me the same notifications for my watched tickets that the ticket owners will get.' => '被我订阅的 Ticket 有变动时请与 Ticket 所有者一样发送通知给我.',
        'Send ticket watch notifications' => '发送订阅通知',
        'Out Of Office Time' => '不在办公室的时间',
        'New Ticket' => '新的 Ticket',
        'Create new Ticket' => '创建新的 Ticket',
        'Customer called' => '客户致电',
        'phone call' => '电话呼叫',
        'Phone Call Outbound' => '电话',
        'Reminder Reached' => '提醒已达',
        'Reminder Tickets' => '提醒的 Ticket',
        'Escalated Tickets' => '升级的Ticket',
        'New Tickets' => '新的Ticket',
        'Open Tickets / Need to be answered' => '打开的Tickets/需要回答',
        'All open tickets, these tickets have already been worked on, but need a response' => '',
        'All new tickets, these tickets have not been worked on yet' => '',
        'All escalated tickets' => '',
        'All tickets with a reminder set where the reminder date has been reached' => '',
        'History::Move' => 'Ticket 移到队列 "%s" (%s) 从队列 "%s" (%s).',
        'History::TypeUpdate' => 'Updated Type to %s (ID=%s).',
        'History::ServiceUpdate' => 'Updated Service to %s (ID=%s).',
        'History::SLAUpdate' => '更新服务级别协议 to %s (ID=%s).',
        'History::NewTicket' => 'New ticket [%s] created (Q=%s;P=%s;S=%s).',
        'History::FollowUp' => 'FollowUp for [%s]. %s',
        'History::SendAutoReject' => '自动拒绝发送给 "%s".',
        'History::SendAutoReply' => '自动回复发送给 "%s".',
        'History::SendAutoFollowUp' => '自动跟踪发送给 "%s".',
        'History::Forward' => '转发给 "%s".',
        'History::Bounce' => '回退到 "%s".',
        'History::SendAnswer' => '信件发送给 "%s".',
        'History::SendAgentNotification' => '"%s"-Benachrichtigung versand an "%s".',
        'History::SendCustomerNotification' => '通知发送给 "%s".',
        'History::EmailAgent' => '发邮件给客户.',
        'History::EmailCustomer' => 'Add mail. %s',
        'History::PhoneCallAgent' => 'Called customer',
        'History::PhoneCallCustomer' => '客户已打过电话',
        'History::AddNote' => '加注释 (%s)',
        'History::Lock' => 'Ticket 锁定.',
        'History::Unlock' => 'Ticket 解锁.',
        'History::TimeAccounting' => '%s time unit(d) counted. Totaly %s time unit(s) counted.',
        'History::Remove' => '%s',
        'History::CustomerUpdate' => 'Refreshed: %s',
        'History::PriorityUpdate' => '优先级被更新，从  "%s" (%s) 到 "%s" (%s).',
        'History::OwnerUpdate' => 'New owner is "%s" (ID=%s).',
        'History::LoopProtection' => 'Loop protection! sent no auto answer to "%s".',
        'History::Misc' => '%s',
        'History::SetPendingTime' => 'Refreshed: %s',
        'History::StateUpdate' => 'Before "%s" 新: "%s"',
        'History::TicketFreeTextUpdate' => 'Refreshed: %s=%s;%s=%s;',
        'History::WebRequestCustomer' => '客户进行网上请求.',
        'History::TicketLinkAdd' => 'Link to "%s" established.',
        'History::TicketLinkDelete' => 'Link to "%s" removed.',
        'History::Subscribe' => 'Added subscription for user "%s".',
        'History::Unsubscribe' => 'Removed subscription for user "%s".',
        'History::SystemRequest' => '',
        'History::ResponsibleUpdate' => '',

        # Template: AAAWeekDay
        'Sun' => '日',
        'Mon' => '一',
        'Tue' => '二',
        'Wed' => '三',
        'Thu' => '四',
        'Fri' => '五',
        'Sat' => '六',

        # Template: AdminAttachment
        'Attachment Management' => '附件管理',
        'Actions' => '动作',
        'Go to overview' => '返回概览',
        'Add attachment' => '',
        'List' => '列表',
        'No data found.' => '没有找到数据.',
        'Download file' => '下载文件',
        'Delete this attachment' => '删除该附件',
        'Add Attachment' => '增加附件',
        'Edit Attachment' => '编辑附件',
        'This field is required.' => '该字段是必须的.',
        'or' => '或者',

        # Template: AdminAutoResponse
        'Auto Response Management' => '自动回复管理',
        'Add auto response' => '添加自动回复',
        'Add Auto Response' => '增加自动回复',
        'Edit Auto Response' => '编辑自动回复',
        'Response' => '回复',
        'Auto response from' => '自动回复的发件人',
        'Reference' => '相关参考',
        'You can use the following tags' => '你可以使用以下的标记',
        'To get the first 20 character of the subject.' => '显示标题的前20个字节',
        'To get the first 5 lines of the email.' => '显示电邮的前五行',
        'To get the realname of the sender (if given).' => '显示发件人的真实名字',
        'To get the article attribute' => '取得信件的一些属性',
        ' e. g.' => '例如',
        'Options of the current customer user data' => '与客户相关的一些数据',
        'Ticket owner options' => 'Ticket 所有者的数据',
        'Ticket responsible options' => '与责任人相关的一些数据',
        'Options of the current user who requested this action' => '与当时操作人相关的一些数据',
        'Options of the ticket data' => '跟 Ticket 有关的一些数据',
        'Config options' => '与系统配置有关的选项',
        'Example response' => '这里有一个范例',

        # Template: AdminCustomerCompany
        'Customer Company Management' => '管理客户单位',
        'Wildcards are allowed.' => '允许使用通配符.',
        'Add customer company' => '增加客户单位',
        'Please enter a search term to look for customer companies.' => '请输入一个搜索条件以寻找客户的单位.',
        'Add Customer Company' => '增加客户单位',

        # Template: AdminCustomerUser
        'Customer Management' => '客户关系管理',
        'Add customer' => '增加客户',
        'Select' => '选择',
        'Hint' => '',
        'Customer will be needed to have a customer history and to login via customer panel.' => '',
        'Please enter a search term to look for customers.' => '请输入一个搜索条件以寻找客户的资料.',
        'Last Login' => '最后一次登录',
        'Add Customer' => '增加客户',
        'Edit Customer' => '编辑客户',
        'This field is required and needs to be a valid email address.' => '',
        'This email address is not allowed due to the system configuration.' => '',
        'This email address failed MX check.' => '',
        'The syntax of this email address is incorrect.' => '',

        # Template: AdminCustomerUserGroup
        'Manage Customer-Group Relations' => '',
        'Notice' => '',
        'This feature is disabled!' => '该功能已关闭',
        'Just use this feature if you want to define group permissions for customers.' => '',
        'Enable it here!' => '打开该功能',
        'Search for customers (wildcards are allowed).' => '',
        'Edit Customer Default Groups' => '',
        'These groups are automatically assigned to all customers.' => '',
        'You can manage these groups via the configuration setting "CustomerGroupAlwaysGroups".' => '',
        'Filter for Groups' => '',
        'Select the customer:group permissions.' => '',
        'If nothing is selected, then there are no permissions in this group (tickets will not be available for the customer).' => '',
        'Search Result:' => '搜索结果',
        'Customers' => '客户',
        'Groups' => '组',
        'No matches found.' => '没有找到相匹配的.',
        'Change Group Relations for Customer' => '',
        'Change Customer Relations for Group' => '',
        'Toggle %s Permission for all' => '',
        'Toggle %s permission for %s' => '',
        'Customer Default Groups:' => '',
        'No changes can be made to these groups.' => '',
        'ro' => '只读',
        'Read only access to the ticket in this group/queue.' => '队列中的 Ticket 只读.',
        'rw' => '读写',
        'Full read and write access to the tickets in this group/queue.' => '队列中的 Ticket 读/写.',

        # Template: AdminCustomerUserService
        'Manage Customer-Services Relations' => '',
        'Edit default services' => '',
        'Filter for Services' => '',
        'Allocate Services to Customer' => '',
        'Allocate Customers to Service' => '',
        'Toggle active state for all' => '',
        'Active' => '激活',
        'Toggle active state for %s' => '',

        # Template: AdminEmail
        'Admin Notification' => '管理员通知',
        'Send Administrative Message to Agents' => '发送管理上的信息给服务人员',
        'Your message was sent to' => '你的信息已被发送到',
        'Send message to users' => '发送信息给注册用户',
        'Send message to group members' => '发送信息到组成员',
        'Group members need to have permission' => '组成员需要权限',
        'Send message to role members' => '发送信息到角色成员',
        'Also send to customers in groups' => '同样发送到该组的客户',
        'Body' => '内容',
        'Send' => '发送',

        # Template: AdminGenericAgent
        'Generic Agent' => '计划任务',
        'Add job' => '增加任务',
        'Last run' => '最后运行',
        'Run Now!' => '现在运行!',
        'Delete this task' => '删除这个任务',
        'Run this task' => '执行这个任务',
        'Job Settings' => '任务设置',
        'Job name' => '任务名称',
        'Currently this generic agent job will not run automatically.' => '目前这一通用Agent作业将不会自动运行',
        'To enable automatic execution select at least one value from minutes, hours and days!' => '启用自动执行至少选择一个值分钟，时间和日期',
        'Schedule minutes' => '',
        'Schedule hours' => '',
        'Schedule days' => '',
        'Toggle this widget' => '',
        'Ticket Filter' => '',
        '(e. g. 10*5155 or 105658*)' => '  例如: 10*5144 或者 105658*',
        '(e. g. 234321)' => '例如: 234321',
        'Customer login' => '',
        '(e. g. U5150)' => '例如: U5150',
        'Fulltext-search in article (e. g. "Mar*in" or "Baue*").' => '',
        'Agent' => '技术支持人员',
        'Ticket lock' => '',
        'TicketFreeFields' => 'Ticket 自由区域',
        'Create times' => '创建时间',
        'No create time settings.' => '没有创建时间设置',
        'Ticket created' => '创建时间',
        'Ticket created between' => ' 创建时间在',
        'Close times' => '关闭时间',
        'No close time settings.' => '没有设定关闭时间.',
        'Ticket closed' => '关闭的 Ticket',
        'Ticket closed between' => 'Ticket 关闭时间在',
        'Pending times' => '等待时间',
        'No pending time settings.' => '没有设置待定时间',
        'Ticket pending time reached' => '待定时间已到的Ticket',
        'Ticket pending time reached between' => '在待定时间内的Ticket ',
        'Escalation times' => '',
        'No escalation time settings.' => '没有升级时间设置',
        'Ticket escalation time reached' => '已到升级时间Ticket',
        'Ticket escalation time reached between' => '在升级时间内的Ticket',
        'Escalation - first response time' => '',
        'Ticket first response time reached' => '首次回复时间已到的Ticket',
        'Ticket first response time reached between' => '在首次回复时间内的Ticket',
        'Escalation - update time' => '',
        'Ticket update time reached' => '更新时间已到的Ticket',
        'Ticket update time reached between' => '在更新时间内的Ticket',
        'Escalation - solution time' => '',
        'Ticket solution time reached' => '方案解决时间已到的Ticket',
        'Ticket solution time reached between' => '在方案解决时间内已到的Ticket',
        'Archive search option' => '',
        'Ticket Action' => '',
        'Set new service' => '',
        'Set new Service Level Agreement' => '',
        'Set new priority' => '',
        'Set new queue' => '',
        'Set new state' => '',
        'Set new agent' => '',
        'new owner' => '',
        'Set new ticket lock' => '',
        'New customer' => '',
        'New customer ID' => '',
        'New title' => '',
        'New type' => '',
        'New TicketFreeFields' => '新的 Ticket 自由区域',
        'Archive selected tickets' => '',
        'Add Note' => '增加注解',
        'Time units' => '时间单元',
        ' (work units)' => '工作单元',
        'Ticket Commands' => '',
        'Send agent/customer notifications on changes' => '发送代理/客户通知变更',
        'CMD' => '命令',
        'This command will be executed. ARG[0] will be the ticket number. ARG[1] the ticket id.' => '将执行这个命令, 第一个参数是 Ticket 编号，第二个参数是 Ticket 的标识符.',
        'Delete tickets' => '删除 Tickets',
        'Warning: All affected tickets will be removed from the database and cannot be restored!' => '',
        'Execute Custom Module' => '',
        'Param %s key' => '',
        'Param %s value' => '',
        'Save Changes' => '',
        'Save' => '保存',
        'Results' => '结果',
        '%s Tickets affected! What do you want to do?' => '',
        'Warning: You used the DELETE option. All deleted tickets will be lost!' => '',
        'Edit job' => '',
        'Run job' => '',
        'Affected Tickets' => '',

        # Template: AdminGroup
        'WARNING: When you change the name of the group \'admin\', before making the appropriate changes in the SysConfig, you will be locked out of the administrations panel! If this happens, please rename the group back to admin per SQL statement.' => '警告：当您更改\'管理\'组的名称时，在SysConfig作出相应的变化之前，你将被管理面板锁住！如果发生这种情况，请用SQL语句把组名改回到\'admin\'',
        'Group Management' => '组管理',
        'Add group' => '',
        'The admin group is to get in the admin area and the stats group to get stats area.' => 'Admin 组可以进入系统管理区域, Stats 组可以进入统计管理区',
        'Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...). ' => '',
        'It\'s useful for ASP solutions. ' => '',
        'Add Group' => '增加新的组',
        'Edit Group' => '',

        # Template: AdminLog
        'System Log' => '系统日志',
        'Here you will find log information about your system.' => '',
        'Time' => '时间',

        # Template: AdminMailAccount
        'Mail Account Management' => '邮件帐号管理',
        'Add mail account' => '新增邮件帐号',
        'All incoming emails with one account will be dispatched in the selected queue!' => '所有来自一个邮件账号的邮件将会被分发到所选队列!',
        'If your account is trusted, the already existing X-OTRS header at arrival time (for priority, ...) will be used! PostMaster filter will be used anyway.' => '如果您的帐户是值得信赖的，现有的X-OTRS标题到达时间（优先， ... ）将被使用！邮件过滤器将被使用',
        'Host' => '主机',
        'Delete account' => '删除帐号',
        'Fetch mail' => '查收邮件',
        'Add Mail Account' => '增加邮件帐号',
        'Example: mail.example.com' => '',
        'Trusted' => '是否信任',
        'Dispatching' => '分派',
        'Edit Mail Account' => '编辑邮件帐号',

        # Template: AdminNavigationBar
        'Admin' => '系统管理',
        'Agent Management' => '服务人员管理',
        'Queue Settings' => '队列设置',
        'Ticket Settings' => 'Ticket 设置',
        'System Administration' => '系统管理员',

        # Template: AdminNotification
        'Notification Management' => '通知管理',
        'Filter for Language' => '过滤特定的语言',
        'Filter for Notification' => '过滤特定的通知',
        'Notifications are sent to an agent or a customer.' => '通知被发送到技术支持人员或者客户.',
        'Notification' => '系统通知',
        'Edit Notification' => '编辑通知',
        'e. g.' => '例如',
        'Options of the current customer data' => '',

        # Template: AdminNotificationEvent
        'Add notification' => '增加通知',
        'Delete this notification' => '删除通知',
        'Add Notification' => '增加通知',
        'Recipient groups' => '',
        'Recipient agents' => '',
        'Recipient roles' => '',
        'Recipient email addresses' => '',
        'Article type' => '文章类型',
        'Only for ArticleCreate event' => '',
        'Subject match' => '标题匹配',
        'Body match' => '内容匹配',
        'Include attachments to notification' => '',
        'Notification article type' => '',
        'Only for notifications to specified email addresses' => '',
        'To get the first 20 character of the subject (of the latest agent article).' => '截取服务人员新邮件主题的前 20 个字符.',
        'To get the first 5 lines of the body (of the latest agent article).' => '截取服务人员新邮件正文内容前 5 行.',
        'To get the first 20 character of the subject (of the latest customer article).' => '截取客户最新邮件主题的前 20 个字符.',
        'To get the first 5 lines of the body (of the latest customer article).' => '截取客人最新邮件正文内容前 5 行.',

        # Template: AdminPGP
        'PGP Management' => 'PGP 管理',
        'Use this feature if you want to work with PGP keys.' => '',
        'Add PGP key' => '',
        'In this way you can directly edit the keyring configured in SysConfig.' => '这种方式，您可以直接编辑在SysConfig设置的键',
        'Introduction to PGP' => '',
        'Result' => '结果',
        'Identifier' => '标识符',
        'Bit' => '位',
        'Key' => '字段',
        'Fingerprint' => '指纹',
        'Expires' => '过期',
        'Delete this key' => '',
        'Add PGP Key' => '',
        'PGP key' => '',

        # Template: AdminPackageManager
        'Package Manager' => '软件包管理',
        'Uninstall package' => '卸载软件包',
        'Version' => '版本',
        'Do you really want to uninstall this package?' => '是否确认卸载该软件包?',
        'Reinstall package' => '重新安装软件包',
        'Do you really want to reinstall this package? Any manual changes will be lost.' => '你确定要重新安装该软包吗? 所有该模块的手工设置将丢失.',
        'Continue' => '继续',
        'Install' => '安装',
        'Install Package' => '安装软件包',
        'Update repository information' => '更新软件仓库信息',
        'Online Repository' => '在线软件仓库',
        'Vendor' => '提供者',
        'Module documentation' => '模块文档',
        'Upgrade' => '升级',
        'Local Repository' => '本地软件仓库',
        'Uninstall' => '卸载',
        'Package not correctly deployed! You should reinstall the package again!' => '该软件没有正确展开! 你应该再试重新安装该软件包!',
        'Reinstall' => '重新安装',
        'Download package' => '下载该软件包',
        'Rebuild package' => '重新编译',
        'Metadata' => '元数据',
        'Change Log' => '更新记录',
        'Date' => '日期',
        'List of Files' => '文件清单',
        'Permission' => '权限',
        'Download' => '下载',
        'Download file from package!' => '从软件包中下载这个文件',
        'Required' => '必需的',
        'PrimaryKey' => '关键的Key',
        'AutoIncrement' => '自动递增',
        'SQL' => 'SQL',
        'File differences for file %s' => '文件跟 %s 文件不相符',

        # Template: AdminPerformanceLog
        'Performance Log' => '系统监视器',
        'This feature is enabled!' => '该功能已启用',
        'Just use this feature if you want to log each request.' => '如果您想详细记录每个请求, 您可以使用该功能.',
        'Activating this feature might affect your system performance!' => '启动该功能可能影响您的系统性能',
        'Disable it here!' => '关闭该功能',
        'Logfile too large!' => '日志文件过大',
        'The logfile is too large, you need to reset it' => '',
        'Overview' => '概况',
        'Range' => '范围',
        'Interface' => '界面',
        'Requests' => '请求',
        'Min Response' => '最小回应',
        'Max Response' => '最大回应',
        'Average Response' => '平均回应',
        'Period' => '周期',
        'Min' => '最小',
        'Max' => '最大',
        'Average' => '平均',

        # Template: AdminPostMasterFilter
        'PostMaster Filter Management' => '邮件过滤管理',
        'Add filter' => '',
        'To dispatch or filter incoming emails based on email headers. Matching using Regular Expressions is also possible.' => '',
        'If you want to match only the email address, use EMAILADDRESS:info@example.com in From, To or Cc.' => '如果您想仅匹配email 地址， 请使用EMAILADDRESS:info@example.com in From, To or Cc.',
        'If you use Regular Expressions, you also can use the matched value in () as [***] in the \'Set\' action.' => '',
        'Delete this filter' => '',
        'Add PostMaster Filter' => '',
        'Edit PostMaster Filter' => '',
        'Filter name' => '',
        'Stop after match' => '',
        'Filter Condition' => '',
        'Value' => '值',
        'Set Email Headers' => '',

        # Template: AdminPriority
        'Priority Management' => '优先权管理',
        'Add priority' => '',
        'Add Priority' => '添加优先权',
        'Edit Priority' => '',

        # Template: AdminQueue
        'Manage Queues' => '',
        'Add queue' => '',
        'Add Queue' => '',
        'Edit Queue' => '',
        'Sub-queue of' => '',
        'Unlock timeout' => '自动解锁超时期限',
        '0 = no unlock' => '0 = 不自动解锁  ',
        'Only business hours are counted.' => '仅以上班时间计算',
        'If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.' => '',
        'Notify by' => '进度通知',
        '0 = no escalation' => '0 = 无限时  ',
        'If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.' => '',
        'If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.' => '',
        'If the ticket is not set to closed before the time defined here expires, the ticket is escalated.' => '',
        'Follow up Option' => '跟进选项',
        'Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.' => '',
        'Ticket lock after a follow up' => '跟进确认以后，Ticket 将被自动上锁',
        'If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.' => '',
        'System address' => '',
        'Will be the sender address of this queue for email answers.' => '回复邮件所用的发送者地址',
        'Default sign key' => '',
        'The salutation for email answers.' => '回复邮件所用称谓.',
        'The signature for email answers.' => '回复邮件所用签名.',

        # Template: AdminQueueAutoResponse
        'Manage Queue-Auto Response Relations' => '管理队列与自动回复的对应关系',
        'Filter for Queues' => '定位队列',
        'Filter for Auto Responses' => '定位自动回复',
        'Auto Responses' => '自动回复功能',
        'Change Auto Response Relations for Queue' => '改变该队列的自动回复',
        'settings' => '设置',

        # Template: AdminQueueResponses
        'Manage Response-Queue Relations' => '管理回复与队列的对应关系',
        'Filter' => '过滤器',
        'Filter for Responses' => '快速定位',
        'Responses' => '回复',
        'Change Queue Relations for Response' => '',
        'Change Response Relations for Queue' => '',

        # Template: AdminResponse
        'Manage Responses' => '管理回复',
        'Add response' => '添加回复',
        'A response is default text to write faster answer (with default text) to customers.' => '为了快速回复，回复内容定义了每个回复中重复的内容.',
        'Don\'t forget to add a new response a queue!' => '不要忘记增加一个新的回复内容到队列!',
        'Delete this entry' => '删除该条目',
        'Add Response' => '增加回复',
        'Edit Response' => '编辑回复',
        'The current ticket state is' => '当前 Ticket 状态是',
        'Your email address is' => '你的邮件地址是',

        # Template: AdminResponseAttachment
        'Manage Responses <-> Attachments Relations' => '管理回复和附件的对应关系',
        'Filter for Attachments' => '',
        'Change Response Relations for Attachment' => '',
        'Change Attachment Relations for Response' => '',
        'Toggle active for all' => '',
        'Link %s to selected %s' => '',

        # Template: AdminRole
        'Role Management' => '角色管理',
        'Add role' => '添加角色',
        'Create a role and put groups in it. Then add the role to the users.' => '创建一个角色并将组加入角色,然后将角色赋给用户.',
        'There are no roles defined. Please use the \'Add\' button to create a new role.' => '有没有角色定义. 请使用 \'添加\' 按钮来创建一个新的角色',
        'Add Role' => '增加角色',
        'Edit Role' => '编辑角色',

        # Template: AdminRoleGroup
        'Manage Role-Group Relations' => '管理角色和服务人员的关系',
        'Filter for Roles' => '快速定位角色',
        'Roles' => '角色',
        'Select the role:group permissions.' => '',
        'If nothing is selected, then there are no permissions in this group (tickets will not be available for the role).' => '',
        'Change Role Relations for Group' => '',
        'Change Group Relations for Role' => '',
        'Toggle %s permission for all' => '',
        'move_into' => '移动到',
        'Permissions to move tickets into this group/queue.' => '允许移动 Tickets 到该组/队列.',
        'create' => '创建',
        'Permissions to create tickets in this group/queue.' => '在该组/队列中创建 Tickets 的权限.',
        'priority' => '优先级',
        'Permissions to change the ticket priority in this group/queue.' => '在该组/队列中修改 Tickets 优先级的权限.',

        # Template: AdminRoleUser
        'Manage Agent-Role Relations' => '',
        'Filter for Agents' => '查找服务人员',
        'Agents' => '服务人员',
        'Manage Role-Agent Relations' => '管理角色与服务人员的关系',
        'Change Role Relations for Agent' => '',
        'Change Agent Relations for Role' => '',

        # Template: AdminSLA
        'SLA Management' => '服务级别协议(SLA)管理',
        'Add SLA' => '增加服务级别协议(SLA)',
        'Edit SLA' => '编辑 SLA',
        'Please write only numbers!' => '',

        # Template: AdminSMIME
        'S/MIME Management' => 'S/MIME 管理',
        'Add certificate' => '添加证书',
        'Add private key' => '添加私匙',
        'In this way you can directly edit the certification and private keys in file system.' => '用这种方式您可以直接编辑证书和私匙',
        'See also' => '参见',
        'Hash/Fingerprint' => '',
        'Create/Expires' => '',
        'Delete this certificate' => '',
        'Add Certificate' => '',
        'Add Private Key' => '添加私匙',
        'Secret' => '密码',

        # Template: AdminSalutation
        'Salutation Management' => '称呼语管理',
        'Add salutation' => '',
        'Add Salutation' => '增加称呼语',
        'Edit Salutation' => '',
        'Example salutation' => '',

        # Template: AdminSecureMode
        'Secure mode needs to be enabled!' => '',
        'Secure mode will (normally) be set after the initial installation is completed.' => '在初始安装结束后，安全模式通常将被设置',
        'Secure mode must be disabled in order to reinstall using the web-installer.' => '为了重新用Web 界面安装，安全模式必须disabled',
        'If secure mode is not activated, activate it via SysConfig because your application is already running.' => '',

        # Template: AdminSelectBox
        'SQL Box' => 'SQL查询窗口',
        'Here you can enter SQL to send it directly to the application database.' => '',
        'The syntax of your SQL query has a mistake. Please check it.' => '',
        'There is at least one parameter missing for the binding. Please check it.' => '',
        'Result format' => '结果格式',
        'Run Query' => '执行查询',

        # Template: AdminService
        'Service Management' => '服务管理',
        'Add service' => '',
        'Add Service' => '增加服务',
        'Edit Service' => '',
        'Sub-service of' => '',

        # Template: AdminSession
        'Session Management' => '会话管理',
        'All sessions' => '所有会话',
        'Agent sessions' => '服务人员会话',
        'Customer sessions' => '客户会话',
        'Unique agents' => '实际服务人员',
        'Unique customers' => '实际在线客户',
        'Kill all sessions' => '终止所有会话',
        'Session' => '会话',
        'Kill' => '终止',
        'Kill this session' => '终止该会话',
        'Detail View for SessionID' => '该会话的详细记录',

        # Template: AdminSignature
        'Signature Management' => '签名管理',
        'Add signature' => '增加签名',
        'Add Signature' => '增加签名',
        'Edit Signature' => '编辑签名',
        'Example signature' => '范例签名',

        # Template: AdminState
        'State Management' => '状态管理',
        'Add state' => '添加状态',
        'Take care that you also updated the default states in you Kernel/Config.pm!' => '您同时更新了 Kernel/Config.pm 中的缺省状态!',
        'Add State' => '增加状态',
        'Edit State' => '编辑状态',
        'State type' => '状态类型',

        # Template: AdminSysConfig
        'SysConfig' => '系统配置',
        'Navigate by searching in %s settings' => '',
        'Go to group %s' => '',
        'Group %s' => '',
        'Download all system config changes' => '下载所有配置(不包括默认配置)',
        'Export settings' => '导出设置',
        'Load SysConfig settings from file' => '从指定文件加载系统配置',
        'Import settings' => '导入设置',
        'Import Settings' => '导入设置',
        'Import' => '导入',
        'Please enter a search term to look for settings.' => '请输入关键词来查找相关的设置.',
        'Subgroup' => '子组',
        'Elements' => '元素',

        # Template: AdminSysConfigEdit
        'Edit Config Settings' => '编辑系统配置',
        'This config item is only available in a higher config level!' => '',
        'Reset this setting' => '',
        'Default value' => '默认值',
        'Error: this file could not be found.' => '',
        'Error: this directory could not be found.' => '',
        'Error: an invalid value was entered.' => '',
        'Content' => '值',
        'Remove this entry' => '删除该条目',
        'Add entry' => '添加条目',
        'Remove entry' => '删除条目',
        'Add new entry' => '增加新条目',
        'Create new entry' => '创建新条目',
        'New group' => '',
        'Group ro' => '',
        'Readonly group' => '',
        'New group ro' => '',
        'Loader' => '',
        'File to load for this frontend module' => '',
        'New Loader File' => '',
        'NavBarName' => '导航栏名称',
        'NavBar' => '导航栏',
        'LinkOption' => '',
        'Block' => '块',
        'AccessKey' => '进钥',
        'Add NavBar entry' => '增加导航栏条目',
        'Year' => '年',
        'Month' => '月',
        'Day' => '日',
        'Invalid year' => '非法的年份',
        'Invalid month' => '非法的月份',
        'Invalid day' => '非法的日期',

        # Template: AdminSystemAddress
        'System Email Addresses Management' => '系统邮件地址管理',
        'Add system address' => '',
        'All incoming email with this address in To or Cc will be dispatched to the selected queue.' => '',
        'Email address' => '',
        'Display name' => '',
        'Add System Email Address' => '',
        'Edit System Email Address' => '',
        'The display name and email address will be shown on mail you send.' => '',

        # Template: AdminType
        'Type Management' => '类型管理',
        'Add ticket type' => '',
        'Add Type' => '增加类型',
        'Edit Type' => '',

        # Template: AdminUser
        'Add agent' => '增位一位服务人员',
        'Agents will be needed to handle tickets.' => '服务人员需要处理 Ticket.',
        'Don\'t forget to add a new agent to groups and/or roles!' => '请别忘了添加服务人员到群组 或 角色里!',
        'Please enter a search term to look for agents.' => '请输入一个搜索条件以快速找到服务人员的登录信息.',
        'Last login' => '最后一次登录',
        'Login as' => '登录名',
        'Switch to agent' => '',
        'Add Agent' => '增加服务人员',
        'Edit Agent' => '编辑服务人员的资料',
        'Firstname' => '名',
        'Lastname' => '姓',
        'Start' => '开始',
        'End' => '结束',

        # Template: AdminUserGroup
        'Manage Agent-Group Relations' => '',
        'Change Group Relations for Agent' => '',
        'Change Agent Relations for Group' => '',
        'note' => '',
        'Permissions to add notes to tickets in this group/queue.' => '',
        'owner' => '所有者',
        'Permissions to change the owner of tickets in this group/queue.' => '',

        # Template: AgentBook
        'Address Book' => '地址簿',
        'Search for a customer' => '',
        'Add email address %s to the To field' => '',
        'Add email address %s to the Cc field' => '',
        'Add email address %s to the Bcc field' => '',
        'Apply' => '',

        # Template: AgentCustomerSearch
        'Search Customer' => '搜索客户',

        # Template: AgentCustomerTableView

        # Template: AgentDashboard
        'Dashboard' => '',
        'Show or hide the content' => '',

        # Template: AgentDashboardCalendarOverview
        'in' => '',

        # Template: AgentDashboardIFrame

        # Template: AgentDashboardImage

        # Template: AgentDashboardProductNotify
        '%s %s is available!' => '',
        'Please update now.' => '请更新',
        'Release Note' => '版本发布注释',
        'Level' => '级别',

        # Template: AgentDashboardRSSOverview
        'Posted %s ago.' => '',

        # Template: AgentDashboardTicketGeneric

        # Template: AgentDashboardTicketStats

        # Template: AgentDashboardUserOnline

        # Template: AgentHTMLReferenceForms

        # Template: AgentHTMLReferenceOverview

        # Template: AgentHTMLReferencePageLayout
        'The ticket was locked' => '',
        'Undo & close window' => '',

        # Template: AgentInfo
        'Info' => '详情',
        'To accept some news, a license or some changes.' => '',

        # Template: AgentLinkObject
        'Link Object: %s' => '连接对象: %s',
        'Close window' => '',
        'go to link delete screen' => '',
        'Select Target Object' => '',
        'Link Object' => '链接对象',
        'with' => '和',
        'Unlink Object: %s' => '未连接对象 %s',
        'go to link add screen' => '',

        # Template: AgentNavigationBar

        # Template: AgentPreferences
        'Edit your preferences' => '编辑你的个人偏好',

        # Template: AgentSpelling
        'Spell Checker' => '拼写检查',
        'spelling error(s)' => '拼写错误',
        'Apply these changes' => '应用这些改变',

        # Template: AgentStatsDelete
        'Delete stat' => '删除统计',
        'Stat#' => '统计号',
        'Do you really want to delete this stat?' => '你确认要删除该统计?',

        # Template: AgentStatsEditRestrictions
        'Step %s' => '',
        'General Specifications' => '',
        'Select the element that will be used at the X-axis' => '',
        'Select the elements for the value series' => '选择价值系列的要素',
        'Select the restrictions to characterize the stat' => '',
        'Here you can make restrictions to your stat.' => '您可以为您的统计制定限制参数',
        'If you remove the hook in the "Fixed" checkbox, the agent generating the stat can change the attributes of the corresponding element.' => '如果您删除钩在“固定”复选框，生成该统计的技术支持代表可以改变相应要素的属性',
        'Fixed' => '修正',
        'Please select only one element or turn off the button \'Fixed\'.' => '请只选择一个元素或关闭被选域的\'Fixed\'按钮',
        'Absolute Period' => '',
        'Between' => '',
        'Relative Period' => '相对周期',
        'The last' => '',
        'Finish' => '',

        # Template: AgentStatsEditSpecification
        'Permissions' => '可许',
        'You can select one or more groups to define access for different agents.' => '',
        'Some result formats are disabled because at least one needed package is not installed.' => '',
        'Please contact your administrator.' => '',
        'Graph size' => '',
        'If you use a graph as output format you have to select at least one graph size.' => '如果您使用的是图形的输出格式你必须至少选择一个图形的大小',
        'Sum rows' => '总和行',
        'Sum columns' => '总和列',
        'Use cache' => '',
        'Most of the stats can be cached. This will speed up the presentation of this stat.' => '大多数的统计资料可以缓存,这将加快这一统计的展示.',
        'If set to invalid end users can not generate the stat.' => '',

        # Template: AgentStatsEditValueSeries
        'Here you can define the value series.' => '',
        'You have the possibility to select one or two elements.' => '',
        'Then you can select the attributes of elements.' => '',
        'Each attribute will be shown as single value series.' => '',
        'If you don\'t select any attribute all attributes of the element will be used if you generate a stat, as well as new attributes which were added since the last configuration.' => '',
        'Scale' => '尺度',
        'minimal' => '最小化',
        'Please remember, that the scale for value series has to be larger than the scale for the X-axis (e.g. X-Axis => Month, ValueSeries => Year).' => '请记住，这比额表的价值系列要大于X轴的尺度（如X -轴=>本月， ValueSeries =>年） ',

        # Template: AgentStatsEditXaxis
        'Here you can define the x-axis. You can select one element via the radio button.' => '',
        'maximal period' => '最大周期',
        'minimal scale' => '最小尺度',

        # Template: AgentStatsImport
        'Import Stat' => '',
        'File is not a Stats config' => '文件不是一个统计配置',
        'No File selected' => '没有文件被选中',

        # Template: AgentStatsOverview
        'Stats' => '统计',
        'Object' => '对象',

        # Template: AgentStatsPrint
        'Print' => '打印',
        'No Element selected.' => '没有元素被选中',

        # Template: AgentStatsView
        'Export config' => '',
        'With the input and select fields you can influence the format and contents of the statistic.' => '',
        'Exactly what fields and formats you can influence is defined by the statistic administrator.' => '',
        'Stat Details' => '',
        'Format' => '格式',
        'Graphsize' => '图形化',
        'Cache' => '缓存',
        'Exchange Axis' => '转换轴',
        'Configurable params of static stat' => '静态统计的配置参数',
        'No element selected.' => '没有被选参数',
        'maximal period from' => '最大周期表',
        'to' => '至',

        # Template: AgentTicketActionCommon
        'Change Free Text of Ticket' => '',
        'Change Owner of Ticket' => '',
        'Close Ticket' => '',
        'Add Note to Ticket' => '',
        'Set Pending' => '设置待处理状态',
        'Change Priority of Ticket' => '',
        'Change Responsible of Ticket' => '',
        'Cancel & close window' => '',
        'Service invalid.' => '',
        'New Owner' => '新所有者',
        'Please set a new owner!' => '',
        'Previous Owner' => '前一个所有者',
        'Inform Agent' => '通知技术支持人员',
        'Optional' => '选项',
        'Inform involved Agents' => '通知相关技术支持人员',
        'Spell check' => '',
        'Note type' => '注释类型',
        'Next state' => 'Ticket 状态',
        'Pending date' => '待处理日期',
        'Date invalid!' => '日期无效!',

        # Template: AgentTicketActionPopupClose

        # Template: AgentTicketBounce
        'Bounce Ticket: ' => '',
        'Bounce to' => '回退到 ',
        'You need a email address.' => '',
        'Need a valid email address or don\'t use a local email address.' => '',
        'Next ticket state' => 'Tickets 状态',
        'Inform sender' => '通知发送者',
        'Send mail!' => '发送!',

        # Template: AgentTicketBulk
        'Ticket Bulk Action' => 'Ticket 批量处理',
        'Merge to' => '合并到',
        'Invalid ticket identifier!' => '',
        'Merge to oldest' => '合并到最老的',
        'Link together' => '合并在一起',
        'Link to parent' => '',
        'Unlock tickets' => '',

        # Template: AgentTicketClose

        # Template: AgentTicketCompose
        'Compose answer for ticket' => '撰写答复,Ticket 编号',
        'Need a valid email address.' => '',
        'Address book' => '地址簿',
        'Pending Date' => '进入等待状态日期',
        'for pending* states' => '针对等待状态',
        'Date Invalid!' => '',

        # Template: AgentTicketCustomer
        'Change customer of ticket' => '修改 Tickets 所属客户',
        'Customer Data' => '客户数据',
        'Customer user' => '',

        # Template: AgentTicketEmail
        'Create New Email Ticket' => '',
        'From queue' => '来自队列',
        'Get all' => '',

        # Template: AgentTicketEscalation

        # Template: AgentTicketForward
        'Forward ticket: ' => '',
        'Need a valid email address or don\'t use a local email address' => '',

        # Template: AgentTicketFreeText

        # Template: AgentTicketHistory
        'History of' => '历史',
        'History Content' => '',
        'Zoom view' => '',

        # Template: AgentTicketMerge
        'Ticket Merge' => 'Ticket 合并',
        'The Ticket was locked' => '',
        'You need to use a ticket number!' => '您需要使用一个 Ticket 编号!',
        'A valid ticket number is required.' => '',

        # Template: AgentTicketMove
        'Move Ticket' => '移动 Ticket',
        'New Queue' => '新队列',

        # Template: AgentTicketNote

        # Template: AgentTicketOverviewMedium
        'Select all' => '',
        'No ticket data found.' => '',
        'First Response Time' => '首次报告时间',
        'Service Time' => '服务时间',
        'Update Time' => '更新时间',
        'Solution Time' => '解决时间',
        'Move ticket to a different queue' => '移动 Ticket 到不同的队列',
        'Change queue' => '改变队列',

        # Template: AgentTicketOverviewNavBar
        'Change search options' => '修改搜索选项',
        'Max. shown Tickets a page' => '',

        # Template: AgentTicketOverviewPreview

        # Template: AgentTicketOverviewSmall
        'Escalation in' => '限时',
        'Locked' => '锁定状态',

        # Template: AgentTicketOwner

        # Template: AgentTicketPending

        # Template: AgentTicketPhone
        'Create New Phone Ticket' => '创建新的电话 Ticket',
        'From customer' => '来自客户',
        'To queue' => '到',
        'Create' => '创建',

        # Template: AgentTicketPhoneOutbound
        'Phone call' => '电话',

        # Template: AgentTicketPlain
        'Email Text Plain View' => '以纯文本方式显示的邮件内容',
        'Plain' => '纯文本',
        'Download this email' => '下载该邮件',

        # Template: AgentTicketPrint
        'Ticket-Info' => 'Ticket信息',
        'Accounted time' => '所用时间',
        'Linked-Object' => '已链接对象',
        'by' => '由',

        # Template: AgentTicketPriority

        # Template: AgentTicketQueue

        # Template: AgentTicketResponsible

        # Template: AgentTicketSearch
        'Search template' => '搜索模板',
        'Create New' => '创建',
        'Create Template' => '创建模板',
        'Save changes in template' => '',
        'Add another attribute' => '增加另一个搜索条件',
        'Output' => '搜索结果显示为',
        'Fulltext' => '全文',
        'Remove' => '删除',
        'Customer User Login' => '客户用户登录信息',
        'Time1' => '',
        'Time2' => '',
        'Time3' => '',
        'Time4' => '',
        'Time5' => '',
        'Time6' => '',
        'Created in Queue' => '在队列里建立',
        'Lock state' => '锁定状态',
        'Watcher' => '订阅',
        'Article Create Time (before/after)' => '',
        'Article Create Time (between)' => '',
        'Ticket Create Time (before/after)' => '',
        'Ticket Create Time (between)' => '',
        'Ticket Change Time (before/after)' => '',
        'Ticket Change Time (between)' => '',
        'Ticket Close Time (before/after)' => '',
        'Ticket Close Time (between)' => '',
        'Archive Search' => '高级搜索',
        'Run Search' => '搜索',

        # Template: AgentTicketSearchOpenSearchDescriptionFulltext

        # Template: AgentTicketSearchOpenSearchDescriptionTicketNumber

        # Template: AgentTicketSearchResultPrint

        # Template: AgentTicketZoom
        'Article filter' => '',
        'Save filter settings as default' => '保存过滤设置为缺省值',
        'Ticket Information' => 'Ticket 详情',
        'Linked Objects' => '已连接的对象',
        'Article(s)' => '信息',
        'Change Queue' => '改变队列',
        'Article Filter' => '',
        'Add Filter' => '增加过滤器',
        'Set' => '设置',
        'Reset Filter' => '重置过滤器',
        'Show one article' => '显示单一信件',
        'Show all articles' => '显示所有信件',
        'Unread articles' => '未读信件',
        'No.' => '',
        'Unread Article!' => '未读信件!',
        'Incoming message' => '',
        'Outgoing message' => '',
        'Internal message' => '',
        'Resize' => '',

        # Template: AttachmentBlocker
        'To protect your privacy, active or/and remote content has blocked.' => '',
        'Load blocked content.' => '',

        # Template: Copyright

        # Template: CustomerAccept

        # Template: CustomerError
        'Traceback' => '追溯',

        # Template: CustomerFooter
        'Powered by' => '驱动方',
        'One or more errors occurred!' => '',
        'Close this dialog' => '关闭该对话',
        'Could not open popup window. Please disable any popup blockers for this application.' => '',

        # Template: CustomerHeader

        # Template: CustomerLogin
        'Login' => '登录',
        'User name' => '',
        'Your user name' => '',
        'Your password' => '',
        'Forgot password?' => '忘记密码了?',
        'Log In' => '',
        'Not yet registered?' => '还没有注册?',
        'Sign up now' => '现在去注册',
        'Request new password' => '设置新密码',
        'Your User Name' => '你的用户名',
        'A new password will be sent to your email address.' => '',
        'Create Account' => '创建帐户',
        'Please fill out this form to recieve login credentials.' => '',
        'How we should address you' => '',
        'Your First Name' => '名字',
        'Please supply a first name' => '',
        'Your Last Name' => '姓氏',
        'Please supply a last name' => '',
        'The User Name you wish to have' => '你想以什么样的名字登录到系统',
        'Please supply a' => '',

        # Template: CustomerNavigationBar
        'Edit personal preferences' => '编辑个人喜好',

        # Template: CustomerPreferences

        # Template: CustomerRichTextEditor

        # Template: CustomerTicketMessage
        'Service level agreement' => '',

        # Template: CustomerTicketOverView
        'You have not created a ticket yet.' => '',
        'You as the customer have the ability to let us support staff people jump around as you wish because it\'s all about you.' => '',
        'We stop eating if you wish us to do.' => '',
        'Your way to communicate with us is this thing called \'ticket\'.' => '',
        'Please command us.' => '',
        'Create your first Ticket' => '',

        # Template: CustomerTicketPrint

        # Template: CustomerTicketSearch
        'Profile' => '搜索约束条件',
        'e. g. 10*5155 or 105658*' => '例如: 10*5155 或 105658*',
        'Customer ID' => '客户编号',
        'Fulltext search in tickets (e. g. "John*n" or "Will*")' => '在 Ticket 里进行全文搜索 (例如: "John*n" 或 "Will*")',
        'Recipient' => '收件人',
        'Carbon Copy' => '',
        'Time restrictions' => '',
        'Only tickets created' => '',
        'Only tickets created between' => '',
        'Search-Profile as Template?' => '',
        'Save as Template?' => '保存为模板',
        'Template Name' => '模板名称',
        'Output to' => '输出为',

        # Template: CustomerTicketSearchOpenSearchDescription

        # Template: CustomerTicketSearchResultPrint

        # Template: CustomerTicketSearchResultShort
        'of' => '',
        'Page' => '页',
        'Search Results for' => '搜索结果',

        # Template: CustomerTicketZoom
        'Loading' => '装载',
        'Reply' => '回复',

        # Template: CustomerWarning

        # Template: Datepicker
        'Invalid date (need a future date)!' => '',
        'Previous' => '往前',
        'Sunday' => '星期天',
        'Monday' => '星期一',
        'Tuesday' => '星期二',
        'Wednesday' => '星期三',
        'Thursday' => '星期四',
        'Friday' => '星期五',
        'Saturday' => '星期六',
        'Su' => '日',
        'Mo' => '一',
        'Tu' => '二',
        'We' => '三',
        'Th' => '四',
        'Fr' => '五',
        'Sa' => '六',
        'Open date selection' => '打开日历',

        # Template: Error
        'Oops! An Error occurred.' => '糟, 发生一个错误.',
        'Error Message' => '出错信息',
        'You can' => '你可以',
        'Send a bugreport' => '发送一个错误报告',
        'go back to the previous page' => '返回上一页',
        'Error Details' => '详细错误信息',

        # Template: Footer
        'Top of page' => '返回页首',

        # Template: FooterJS
        'If you now leave this page, all open popup windows will be closed, too!' => '如果你现在离开该页, 所有弹出的窗口也随之关闭!',
        'A popup of this screen is already open. Do you want to close it and load this one instead?' => '',

        # Template: FooterSmall

        # Template: HTMLHead

        # Template: HTMLHeadBlockEvents

        # Template: Header
        'You are logged in as' => '您已登录为',

        # Template: HeaderSmall

        # Template: Installer
        'JavaScript not available' => 'JavaScript 没有启用',
        'In order to experience OTRS, you\'ll need to enable JavaScript in your browser.' => '要继续使用 OTRS，请打开浏览器的 JavaScript 功能.',
        'Database Settings' => '',
        'General Specifications and Mail Settings' => '',
        'Welcome to %s' => '欢迎使用 %s',
        'Web site' => '',
        'Database check successful.' => '数据库检查完成.',
        'Mail check successful.' => '邮件配置检查完成',
        'Error in the mail settings. Please correct and try again.' => '邮件设置错误, 请重新修正.',

        # Template: InstallerConfigureMail
        'Configure Outbound Mail' => '出站邮件配置',
        'Outbound mail type' => '收件邮件服务器类型',
        'Select outbound mail type.' => '请选择邮件服务器类型.',
        'Outbound mail port' => '',
        'Select outbound mail port.' => '',
        'SMTP host' => '服务地址',
        'SMTP host.' => '发送邮件服务器地址',
        'SMTP authentication' => 'SMTP 认证',
        'Does your SMTP host need authentication?' => '请确定你的邮件服务器是否需要验证寄件者身份',
        'SMTP auth user' => '用户名',
        'Username for SMTP auth.' => '填入在 SMTP 服务器的用户名',
        'SMTP auth password' => '密码',
        'Password for SMTP auth.' => '填入在 SMTP 服务器的密码',
        'Configure Inbound Mail' => '入站邮件配置',
        'Inbound mail type' => '邮件服务器类型',
        'Select inbound mail type.' => '请选择邮件服务器类型',
        'Inbound mail host' => '寄件服务器地址',
        'Inbound mail host.' => '收件邮件服务器地址',
        'Inbound mail user' => '用户名',
        'User for inbound mail.' => '填入收件服务器的用户名',
        'Inbound mail password' => '密码',
        'Password for inbound mail.' => '填入收件服务器的密码',
        'Result of mail configuration check' => '验证邮件服务器配置结果',
        'Check mail configuration' => '检查我的邮件配置',
        'Skip this step' => '暂时跳过这一步',

        # Template: InstallerDBResult
        'False' => '出错',

        # Template: InstallerDBStart
        'If you have set a root password for your database, it must be entered here. If not, leave this field empty. For security reasons we do recommend setting a root password. For more information please refer to your database documentation.' => '如果您的数据库有设置 root 密码, 请在这里输入, 否则, 请保留空白. 出于安全考虑, 我们建议您为 root 设置一个密码, 更多信息请参考数据库帮助文档.',
        'Currently only MySQL is supported in the web installer.' => 'Web 安装向导目前仅支持 MySQL。',
        'If you want to install OTRS on another database type, please refer to the file README.database.' => '',
        'Database-User' => '数据库用户名称',
        'New' => '新建',
        'A new database user with limited rights will be created for this OTRS system.' => '已经为 OTRS 系统创建一个新的数据库用户',
        'default \'hot\'' => '默认密码 \'hot\'',
        'DB--- host' => '',
        'Database' => '数据库',
        'Check database settings' => '测试数据库设置',
        'Result of database check' => '数据库安装检查结果',

        # Template: InstallerFinish
        'To be able to use OTRS you have to enter the following line in your command line (Terminal/Shell) as root.' => '为了能够使用OTRS, 您必须以root身份输入以下行在命令行中(Terminal/Shell).',
        'Restart your webserver' => '请重新启动您的 webserver.',
        'After doing so your OTRS is up and running.' => '完成后，您可以启动 OTRS 系统了.',
        'Start page' => '开始页面',
        'Your OTRS Team' => '您的 OTRS 小组.',

        # Template: InstallerLicense
        'Accept license' => '同意许可',
        'Don\'t accept license' => '不同意',

        # Template: InstallerLicenseText

        # Template: InstallerSystem
        'SystemID' => '系统ID',
        'The identifier of the system. Each ticket number and each HTTP session ID contain this number.' => '',
        'System FQDN' => '系统域名',
        'Fully qualified domain name of your system.' => '',
        'AdminEmail' => '管理员地址',
        'Email address of the system administrator.' => '',
        'Organization' => '组织',
        'Log' => '日志',
        'LogModule' => '日志模块',
        'Log backend to use.' => '',
        'LogFile' => '日志文件',
        'Log file location is only needed for File-LogModule!' => '',
        'Webfrontend' => 'Web 前端',
        'Default language' => '默认语言',
        'Default language.' => '',
        'CheckMXRecord' => '检查 MX 记录',
        'Email addresses that are manually entered are checked against the MX records found in DNS. Don\'t use this option if your DNS is slow or does not resolve public addresses.' => '',

        # Template: LinkObject
        'Object#' => '',
        'Add links' => '',
        'Delete links' => '',

        # Template: Login
        'JavaScript Not Available' => '没有启用 JavaScript',
        'Browser Warning' => '提示',
        'The browser you are using is too old.' => '你使用的游览器太旧了.',
        'OTRS runs with a huge lists of browsers, please upgrade to one of these.' => 'OTRS 已确认下列的游览器可正常显示, 请挑一个你喜欢用的升级之.',
        'Please see the documentation or ask your admin for further information.' => '有关进一步的信息, 请向你的管理询问或参考相关文档.',
        'Lost your password?' => '忘记密码?',
        'Request New Password' => '请求新密码',
        'Back to login' => '重新登录',

        # Template: Motd
        'Message of the Day' => '今日消息',

        # Template: NoPermission
        'Insufficient Rights' => '没有足够的权限',
        'Back to the previous page' => '返回上一页',

        # Template: Notify

        # Template: Pagination
        'Show first page' => '',
        'Show previous pages' => '',
        'Show page %s' => '',
        'Show next pages' => '',
        'Show last page' => '',

        # Template: PictureUpload
        'Need FormID!' => '',
        'No file found!' => '',
        'The file is not an image that can be shown inline!' => '',

        # Template: PrintFooter
        'URL' => '网址',

        # Template: PrintHeader
        'printed by' => '打印于',

        # Template: PublicDefault

        # Template: Redirect

        # Template: RichTextEditor

        # Template: SpellingInline

        # Template: Test
        'OTRS Test Page' => 'OTRS 测试页',
        'Welcome %s' => '欢迎 %s',
        'Counter' => '计数器',

        # Template: Warning
        'Go back to the previous page' => '返回上一页',

        # SysConfig
        'ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).' => '',
        'Activates TypeAhead for the autocomplete feature, that enables users to type in whatever speed they desire, without losing any information. Often this means that keystrokes entered will not be displayed on the screen immediately.' => '',
        'Activates a blinking mechanism of the queue that contains the oldest ticket.' => '',
        'Activates lost password feature for agents, in the agent interface.' => '',
        'Activates lost password feature for customers.' => '',
        'Activates support for customer groups.' => '',
        'Activates the article filter in the zoom view to specify which articles should be shown.' => '',
        'Activates the available themes on the system. Value 1 means active, 0 means inactive.' => '',
        'Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.' => '',
        'Activates time accounting.' => '',
        'Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.' => '',
        'Adds customers email addresses to recipients in the ticket compose screen of the agent interface.' => '',
        'Adds the one time vacation days for the calendar number 1. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days for the calendar number 2. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days for the calendar number 3. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days for the calendar number 4. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days for the calendar number 5. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days for the calendar number 6. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days for the calendar number 7. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days for the calendar number 8. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days for the calendar number 9. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 1. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 2. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 3. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 4. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 5. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 6. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 7. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 8. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days for the calendar number 9. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '',
        'Agent Notifications' => '服务人员通知',
        'Agent interface article notification module to check PGP.' => '',
        'Agent interface article notification module to check S/MIME.' => '',
        'Agent interface module to access fulltext search via nav bar.' => '',
        'Agent interface module to access search profiles via nav bar.' => '',
        'Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.' => '',
        'Agent interface notification module to check the used charset.' => '',
        'Agent interface notification module to see the number of tickets an agent is responsible for.' => '',
        'Agent interface notification module to see the number of watched tickets.' => '',
        'Agents <-> Groups' => '服务人员 <-> 群组',
        'Agents <-> Roles' => '',
        'Allows adding notes in the close ticket screen of the agent interface.' => '',
        'Allows adding notes in the ticket free text screen of the agent interface.' => '',
        'Allows adding notes in the ticket note screen of the agent interface.' => '',
        'Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Allows adding notes in the ticket responsible screen of the agent interface.' => '',
        'Allows agents to exchange the axis of a stat if they generate one.' => '',
        'Allows agents to generate individual-related stats.' => '',
        'Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).' => '',
        'Allows choosing the next compose state for customer tickets in the customer interface.' => '',
        'Allows customers to change the ticket priority in the customer interface.' => '',
        'Allows customers to set the ticket SLA in the customer interface.' => '',
        'Allows customers to set the ticket priority in the customer interface.' => '',
        'Allows customers to set the ticket queue in the customer interface. If this is set to \'No\', QueueDefault should be configured.' => '',
        'Allows customers to set the ticket service in the customer interface.' => '',
        'Allows defining new types for ticket (if ticket type feature is enabled).' => '',
        'Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attribrutes for SLAs (if ticket service/SLA feature is enabled).' => '',
        'Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".' => '',
        'Allows extended search conditions in ticket search of the customer interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".' => '',
        'Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).' => '',
        'Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).' => '',
        'Allows the administrators to login as other users, via the users administration panel.' => '',
        'Allows to set a new ticket state in the move ticket screen of the agent interface.' => '',
        'Article free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Article free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Attachments <-> Responses' => '附件 <-> 回复',
        'Auto Responses <-> Queues' => '自动回复 <-> 队列',
        'Automated line break in text messages after x number of chars.' => '',
        'Automatically lock and set owner to current Agent after selecting for an Bulk Action.' => '',
        'Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).' => '',
        'Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.' => '',
        'Balanced white skin by Felix Niklas.' => '',
        'Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.' => '',
        'Builds an article index right after the article\'s creation.' => '',
        'CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).' => '',
        'Change password' => '改变密码',
        'Change queue!' => '',
        'Change the ticket responsible!' => '',
        'Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.' => '',
        'Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).' => '',
        'Comment for new history entries in the customer interface.' => '',
        'Companies' => '',
        'Company Tickets' => '',
        'Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.' => '',
        'Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event. Please check the developer manual (http://doc.otrs.org/), chapter "Ticket Event Module".' => '',
        'Configures the full-text index. Execute "bin/otrs.RebuildFulltextIndex.pl" in order to generate a new index.' => '',
        'Controls if customers have the ability to sort their tickets.' => '',
        'Converts HTML mails into text messages.' => '转换 HTML 邮件为文本信息.',
        'Create and manage Service Level Agreements (SLAs).' => '创建和管理服务品质协议 (SLA)',
        'Create and manage agents.' => '创建和管理服务人员.',
        'Create and manage attachments.' => '创建和管理附件.',
        'Create and manage companies.' => '创建和管理客户单位.',
        'Create and manage customers.' => '创建和管理客户.',
        'Create and manage event based notifications.' => '创建和管理基于事件的通知.',
        'Create and manage groups.' => '创建和管理群组.',
        'Create and manage notifications that are sent to agents.' => '创建和管理由系统发给服务人员的通知.',
        'Create and manage queues.' => '创建和管理队列.',
        'Create and manage response templates.' => '创建和管理回复模板.',
        'Create and manage responses that are automatically sent.' => '创建和管理自动发送的回复.',
        'Create and manage roles.' => '创建和管理角色.',
        'Create and manage salutations.' => '创建和管理邮件开头的问候语.',
        'Create and manage services.' => '创建和管理服务',
        'Create and manage signatures.' => '创建和管理签名',
        'Create and manage ticket priorities.' => '创建和管理 Ticket 的优先级别.',
        'Create and manage ticket states.' => '创建和管理 Ticket 统计.',
        'Create and manage ticket types.' => '创建和管理 Ticket 的类型. ',
        'Create new email ticket and send this out (outbound)' => '创建新的邮件 Ticket 并发送给用户 (内)',
        'Create new phone ticket (inbound)' => '创建新的电话 Ticket (外)',
        'Customer item (icon) which shows the open tickets of this customer as info block.' => '',
        'Customers <-> Groups' => '客户 <-> 群组',
        'Customers <-> Services' => '客户 <-> 服务',
        'Data used to export the search result in CSV format.' => '',
        'Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".' => '',
        'Default ACL values for ticket actions.' => '',
        'Default loop protection module.' => '',
        'Default queue ID used by the system in the agent interface.' => '',
        'Default skin for OTRS 3.0 interface.' => '',
        'Default skin for interface.' => '',
        'Default ticket ID used by the system in the agent interface.' => '',
        'Default ticket ID used by the system in the customer interface.' => '',
        'Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '',
        'Define the start day of the week for the date picker.' => '',
        'Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.' => '',
        'Defines a customer item, which generates a XING icon at the end of a customer info block.' => '',
        'Defines a customer item, which generates a google icon at the end of a customer info block.' => '',
        'Defines a customer item, which generates a google maps icon at the end of a customer info block.' => '',
        'Defines a default list of words, that are ignored by the spell checker.' => '',
        'Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '',
        'Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '',
        'Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '',
        'Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '',
        'Defines a filter to process the text in the articles, in order to highlight predefined keywords.' => '',
        'Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren\'t syntactically valid, but are necessary for the system (i.e. "root@localhost").' => '',
        'Defines a regular expression that filters all email addresses that should not be used in the application.' => '',
        'Defines a useful module to load specific user options or to display news.' => '',
        'Defines all the X-headers that should be scanned.' => '',
        'Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the &ouml; symbol).' => '',
        'Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.' => '',
        'Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.' => '',
        'Defines all the parameters for this item in the customer preferences.' => '',
        'Defines all the possible stats output formats.' => '',
        'Defines an alternate URL, where the login link refers to.' => '',
        'Defines an alternate URL, where the logout link refers to.' => '',
        'Defines an alternate login URL for the customer panel..' => '',
        'Defines an alternate logout URL for the customer panel.' => '',
        'Defines an external link to the database of the customer (e.g. \'http://yourhost/customer.php?CID=$Data{"CustomerID"}\' or \'\').' => '',
        'Defines how the From field from the emails (sent from answers and email tickets) should look like.' => '',
        'Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '',
        'Defines if composed messages have to be spell checked in the agent interface.' => '',
        'Defines if time accounting is mandatory in the agent interface.' => '',
        'Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).' => '',
        'Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.' => '',
        'Defines the URL CSS path.' => '',
        'Defines the URL base path of icons, CSS and Java Script.' => '',
        'Defines the URL image path of icons for navigation.' => '',
        'Defines the URL java script path.' => '',
        'Defines the URL rich text editor path.' => '',
        'Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.' => '',
        'Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).' => '',
        'Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).' => '',
        'Defines the body text for notification mails sent to customers, about new account.' => '',
        'Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).' => '',
        'Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).' => '',
        'Defines the body text for rejected emails.' => '',
        'Defines the boldness of the line drawed by the graph.' => '',
        'Defines the colors for the graphs.' => '',
        'Defines the column to store the keys for the preferences table.' => '',
        'Defines the config parameters of this item, to be shown in the preferences view.' => '',
        'Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.' => '',
        'Defines the connections for http/ftp, via a proxy.' => '',
        'Defines the date input format used in forms (option or input fields).' => '',
        'Defines the default CSS used in rich text editors.' => '',
        'Defines the default body of a note in the ticket free text screen of the agent interface.' => '',
        'Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the the administrator manual located at http://doc.otrs.org/.' => '',
        'Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).' => '',
        'Defines the default history type in the customer interface.' => '',
        'Defines the default maximum number of X-axis attributes for the time scale.' => '',
        'Defines the default maximum number of search results shown on the overview page.' => '',
        'Defines the default next state for a ticket after customer follow up in the customer interface.' => '',
        'Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.' => '',
        'Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.' => '',
        'Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.' => '',
        'Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.' => '',
        'Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.' => '',
        'Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.' => '',
        'Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.' => '',
        'Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.' => '',
        'Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.' => '',
        'Defines the default priority of follow up customer tickets in the ticket zoom screen in the customer interface.' => '',
        'Defines the default priority of new customer tickets in the customer interface.' => '',
        'Defines the default priority of new tickets.' => '',
        'Defines the default queue for new customer tickets in the customer interface.' => '',
        'Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).' => '',
        'Defines the default selection at the drop down menu for permissions (Form: Common Specification).' => '',
        'Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).' => '',
        'Defines the default selection of the free key field number 1 for articles (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 1 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 10 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 11 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 12 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 13 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 14 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 15 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 16 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 2 for articles (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 2 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 3 for articles (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 3 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 4 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 5 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 6 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 7 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 8 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free key field number 9 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 1 for articles (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 1 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 10 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 11 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 12 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 13 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 14 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 15 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 16 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 2 for articles (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 2 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 3 for articles (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 3 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 4 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 5 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 6 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 7 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 8 for tickets (if more than one option is provided).' => '',
        'Defines the default selection of the free text field number 9 for tickets (if more than one option is provided).' => '',
        'Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.' => '',
        'Defines the default sender type for tickets in the ticket zoom screen of the customer interface.' => '',
        'Defines the default shown ticket search attribute for ticket search screen.' => '',
        'Defines the default sort criteria for all queues displayed in the queue view, after sort by priority is done.' => '',
        'Defines the default sort order for all queues in the queue view, after priority sort.' => '',
        'Defines the default spell checker dictionary.' => '',
        'Defines the default state of new customer tickets in the customer interface.' => '',
        'Defines the default state of new tickets.' => '',
        'Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.' => '',
        'Defines the default subject of a note in the ticket free text screen of the agent interface.' => '',
        'Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.' => '',
        'Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.' => '',
        'Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.' => '',
        'Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.' => '',
        'Defines the default ticket attribute for ticket sorting in the status view of the agent interface.' => '',
        'Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.' => '',
        'Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.' => '',
        'Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.' => '',
        'Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.' => '',
        'Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.' => '',
        'Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.' => '',
        'Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.' => '',
        'Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.' => '',
        'Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.' => '',
        'Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.' => '',
        'Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.' => '',
        'Defines the default ticket priority in the close ticket screen of the agent interface.' => '',
        'Defines the default ticket priority in the ticket bulk screen of the agent interface.' => '',
        'Defines the default ticket priority in the ticket free text screen of the agent interface.' => '',
        'Defines the default ticket priority in the ticket note screen of the agent interface.' => '',
        'Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default ticket priority in the ticket responsible screen of the agent interface.' => '',
        'Defines the default type for article in the customer interface.' => '',
        'Defines the default type of forwarded message in the ticket forward screen of the agent interface.' => '',
        'Defines the default type of the note in the close ticket screen of the agent interface.' => '',
        'Defines the default type of the note in the ticket bulk screen of the agent interface.' => '',
        'Defines the default type of the note in the ticket free text screen of the agent interface.' => '',
        'Defines the default type of the note in the ticket note screen of the agent interface.' => '',
        'Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default type of the note in the ticket phone outbound screen of the agent interface.' => '',
        'Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Defines the default type of the note in the ticket responsible screen of the agent interface.' => '',
        'Defines the default type of the note in the ticket zoom screen of the customer interface.' => '',
        'Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.' => '',
        'Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.' => '',
        'Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.' => '',
        'Defines the default viewable sender types of a ticket (default: customer).' => '',
        'Defines the difference from now (in seconds) of the free time field number 1\'s default value.' => '',
        'Defines the difference from now (in seconds) of the free time field number 2\'s default value.' => '',
        'Defines the difference from now (in seconds) of the free time field number 3\'s default value.' => '',
        'Defines the difference from now (in seconds) of the free time field number 4\'s default value.' => '',
        'Defines the difference from now (in seconds) of the free time field number 5\'s default value.' => '',
        'Defines the difference from now (in seconds) of the free time field number 6\'s default value.' => '',
        'Defines the filter that processes the text in the articles, in order to highlight URLs.' => '',
        'Defines the format of responses in the ticket compose screen of the agent interface ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).' => '',
        'Defines the free key field number 1 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 1 for articles to add a new article attribute.' => '',
        'Defines the free text field number 1 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 10 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 11 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 12 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 13 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 14 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 15 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 16 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 2 for articles to add a new article attribute.' => '',
        'Defines the free text field number 2 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 3 for articles to add a new article attribute.' => '',
        'Defines the free text field number 3 for ticket to add a new ticket attribute.' => '',
        'Defines the free text field number 4 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 5 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 6 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 7 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 8 for tickets to add a new ticket attribute.' => '',
        'Defines the free text field number 9 for tickets to add a new ticket attribute.' => '',
        'Defines the free time key field number 1 for tickets.' => '',
        'Defines the free time key field number 2 for tickets.' => '',
        'Defines the free time key field number 3 for tickets.' => '',
        'Defines the free time key field number 4 for tickets.' => '',
        'Defines the free time key field number 5 for tickets.' => '',
        'Defines the free time key field number 6 for tickets.' => '',
        'Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.' => '',
        'Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don\'t want to manage every user for these groups).' => '',
        'Defines the height of the legend.' => '',
        'Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the ticket free text screen action, which gets used for ticket history.' => '',
        'Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.' => '',
        'Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the ticket free text screen action, which gets used for ticket history.' => '',
        'Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.' => '',
        'Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.' => '',
        'Defines the hours and week days of the calendar number 1, to count the working time.' => '',
        'Defines the hours and week days of the calendar number 2, to count the working time.' => '',
        'Defines the hours and week days of the calendar number 3, to count the working time.' => '',
        'Defines the hours and week days of the calendar number 4, to count the working time.' => '',
        'Defines the hours and week days of the calendar number 5, to count the working time.' => '',
        'Defines the hours and week days of the calendar number 6, to count the working time.' => '',
        'Defines the hours and week days of the calendar number 7, to count the working time.' => '',
        'Defines the hours and week days of the calendar number 8, to count the working time.' => '',
        'Defines the hours and week days of the calendar number 9, to count the working time.' => '',
        'Defines the hours and week days to count the working time.' => '',
        'Defines the http link for the free text field number 1 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 10 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 11 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 12 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 13 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 14 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 15 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 16 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 2 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 3 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 4 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 5 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 6 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 7 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 8 for tickets (it will be used in every ticket view).' => '',
        'Defines the http link for the free text field number 9 for tickets (it will be used in every ticket view).' => '',
        'Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.' => '',
        'Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.' => '',
        'Defines the link type \'Normal\'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.' => '',
        'Defines the link type \'ParentChild\'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.' => '',
        'Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a \'Normal\' link with ticket B, then these tickets could not be additionally linked with link of a \'ParentChild\' relationship.' => '',
        'Defines the list of online repositories. Another installations can be used as repositoriy, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".' => '',
        'Defines the location to get online repository list for additional packages. The first available result will be used.' => '',
        'Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.' => '',
        'Defines the maximal size (in bytes) for file uploads via the browser.' => '',
        'Defines the maximal valid time (in seconds) for a session id.' => '',
        'Defines the maximum number of pages per PDF file.' => '',
        'Defines the maximum size (in MB) of the log file.' => '',
        'Defines the module that shows all the currently loged in customers in the agent interface.' => '',
        'Defines the module that shows all the currently logged in agents in the agent interface.' => '',
        'Defines the module that shows the currently loged in agents in the customer interface.' => '',
        'Defines the module that shows the currently loged in customers in the customer interface.' => '',
        'Defines the module to authenticate customers.' => '',
        'Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn\'t work as admin).' => '',
        'Defines the module to generate html refresh headers of html sites, in the customer interface.' => '',
        'Defines the module to generate html refresh headers of html sites.' => '',
        'Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn\'t send emails and it is useful for test systems.' => '',
        'Defines the module used to store the session data. With "DB" the the frontend server can be splitted from the db server. "FS" is faster.' => '',
        'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.' => '',
        'Defines the name of the calendar number 1.' => '',
        'Defines the name of the calendar number 2.' => '',
        'Defines the name of the calendar number 3.' => '',
        'Defines the name of the calendar number 4.' => '',
        'Defines the name of the calendar number 5.' => '',
        'Defines the name of the calendar number 6.' => '',
        'Defines the name of the calendar number 7.' => '',
        'Defines the name of the calendar number 8.' => '',
        'Defines the name of the calendar number 9.' => '',
        'Defines the name of the column to store the data in the preferences table.' => '',
        'Defines the name of the column to store the user identifier in the preferences table.' => '',
        'Defines the name of the key for customer sessions.' => '',
        'Defines the name of the session key. E.g. Session, SessionID or OTRS.' => '',
        'Defines the name of the table, where the customer preferences are stored.' => '',
        'Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.' => '',
        'Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.' => '',
        'Defines the next possible states for customer tickets in the customer interface.' => '',
        'Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.' => '',
        'Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.' => '',
        'Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.' => '',
        'Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.' => '',
        'Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.' => '',
        'Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.' => '',
        'Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.' => '',
        'Defines the parameters for the customer preferences table.' => '',
        'Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.' => '',
        'Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.' => '',
        'Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.' => '',
        'Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.' => '',
        'Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).' => '',
        'Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.' => '',
        'Defines the path and TTF-File to handle bold italic proportional font in PDF documents.' => '',
        'Defines the path and TTF-File to handle bold monospaced font in PDF documents.' => '',
        'Defines the path and TTF-File to handle bold proportional font in PDF documents.' => '',
        'Defines the path and TTF-File to handle italic monospaced font in PDF documents.' => '',
        'Defines the path and TTF-File to handle italic proportional font in PDF documents.' => '',
        'Defines the path and TTF-File to handle monospaced font in PDF documents.' => '',
        'Defines the path and TTF-File to handle proportional font in PDF documents.' => '',
        'Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.' => '',
        'Defines the path to PGP binary.' => '',
        'Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = \'/var/lib/wwwrun\';).' => '',
        'Defines the placement of the legend. This should be a two letter key of the form: \'B[LCR]|R[TCB]\'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).' => '',
        'Defines the postmaster default queue.' => '',
        'Defines the receipent target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the agent interface.' => '',
        'Defines the receipent target of the tickets ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the customer interface.' => '',
        'Defines the search limit for the stats.' => '',
        'Defines the separator between the agents real name and the given queue email address.' => '',
        'Defines the spacing of the legends.' => '',
        'Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.' => '',
        'Defines the standard size of PDF pages.' => '',
        'Defines the state of a ticket if it gets a follow-up and the ticket was already closed.' => '',
        'Defines the state of a ticket if it gets a follow-up.' => '',
        'Defines the state type of the reminder for pending tickets.' => '',
        'Defines the subject for notification mails sent to agents, about new password.' => '',
        'Defines the subject for notification mails sent to agents, with token about new requested password.' => '',
        'Defines the subject for notification mails sent to customers, about new account.' => '',
        'Defines the subject for notification mails sent to customers, about new password.' => '',
        'Defines the subject for notification mails sent to customers, with token about new requested password.' => '',
        'Defines the subject for rejected emails.' => '',
        'Defines the system administrator\'s email address. It will be displayed in the error screens of the application.' => '',
        'Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).' => '',
        'Defines the target attribute in the link to external customer database. E.g. \'target="cdb"\'.' => '',
        'Defines the the free key field number 1 for articles to add a new article attribute.' => '',
        'Defines the the free key field number 10 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 11 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 12 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 13 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 14 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 15 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 16 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 2 for articles to add a new article attribute.' => '',
        'Defines the the free key field number 2 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 3 for articles to add a new article attribute.' => '',
        'Defines the the free key field number 3 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 4 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 5 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 6 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 7 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 8 for tickets to add a new ticket attribute.' => '',
        'Defines the the free key field number 9 for tickets to add a new ticket attribute.' => '',
        'Defines the time zone of the calendar number 1, which can be assigned later to a specific queue.' => '',
        'Defines the time zone of the calendar number 2, which can be assigned later to a specific queue.' => '',
        'Defines the time zone of the calendar number 3, which can be assigned later to a specific queue.' => '',
        'Defines the time zone of the calendar number 4, which can be assigned later to a specific queue.' => '',
        'Defines the time zone of the calendar number 5, which can be assigned later to a specific queue.' => '',
        'Defines the time zone of the calendar number 6, which can be assigned later to a specific queue.' => '',
        'Defines the time zone of the calendar number 7, which can be assigned later to a specific queue.' => '',
        'Defines the time zone of the calendar number 8, which can be assigned later to a specific queue.' => '',
        'Defines the time zone of the calendar number 9, which can be assigned later to a specific queue.' => '',
        'Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server\'s settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.' => '',
        'Defines the used character for email quotes in the ticket compose screen of the agent interface.' => '',
        'Defines the user identifier for the customer panel.' => '',
        'Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).' => '',
        'Defines the valid state types for a ticket.' => '',
        'Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.UnlockTickets.pl" can be used.' => '',
        'Defines the viewable locks of a ticket. Default: unlock, tmp_lock.' => '',
        'Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).' => '',
        'Defines the width of the legend.' => '',
        'Defines the years (in future and in past) which can get selected in free time field number 1.' => '',
        'Defines the years (in future and in past) which can get selected in free time field number 2.' => '',
        'Defines the years (in future and in past) which can get selected in free time field number 3.' => '',
        'Defines the years (in future and in past) which can get selected in free time field number 4.' => '',
        'Defines the years (in future and in past) which can get selected in free time field number 5.' => '',
        'Defines the years (in future and in past) which can get selected in free time field number 6.' => '',
        'Defines whether the free time field number 1 is optional or not.' => '',
        'Defines whether the free time field number 2 is optional or not.' => '',
        'Defines whether the free time field number 3 is optional or not.' => '',
        'Defines whether the free time field number 4 is optional or not.' => '',
        'Defines whether the free time field number 5 is optional or not.' => '',
        'Defines whether the free time field number 6 is optional or not.' => '',
        'Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.' => '',
        'Delay time between autocomplete queries.' => '',
        'Deletes a session if the session id is used with an invalid remote IP address.' => '',
        'Deletes requested sessions if they have timed out.' => '',
        'Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.' => '',
        'Determines if the search results container for the autocomplete feature should adjust its width dynamically.' => '',
        'Determines if the statatistics module may generate ticket lists.' => '',
        'Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.' => '',
        'Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.' => '',
        'Determines the next screen after new customer ticket in the customer interface.' => '',
        'Determines the next screen after the follow up screen of a zoomed ticket in the customer interface.' => '',
        'Determines the possible states for pending tickets that changed state after reaching time limit.' => '',
        'Determines the strings that will be shown as receipent (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the receipent.' => '',
        'Determines the strings that will be shown as receipent (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the receipent.' => '',
        'Determines the way the linked objects are displayed in each zoom mask.' => '',
        'Determines which options will be valid of the recepient (phone ticket) and the sender (email ticket) in the agent interface.' => '',
        'Determines which queues will be valid for ticket\'s recepients in the customer interface.' => '',
        'Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).' => '',
        'Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).' => '',
        'Displays the accounted time for an article in the ticket zoom view.' => '',
        'Email Addresses' => 'Email 地址',
        'Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.' => '',
        'Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.' => '',
        'Enables S/MIME support.' => '',
        'Enables customers to create their own accounts.' => '',
        'Enables file upload in the package manager frontend.' => '',
        'Enables or disable the debug mode over frontend interface.' => '',
        'Enables or disables the autocomplete feature for the customer search in the agent interface.' => '',
        'Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.' => '',
        'Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.' => '',
        'Enables spell checker support.' => '',
        'Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.' => '',
        'Enables ticket bulk action feature only for the listed groups.' => '',
        'Enables ticket responsible feature, to keep track of a specific ticket.' => '',
        'Enables ticket watcher feature only for the listed groups.' => '',
        'Escalation view' => '',
        'Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event.' => '',
        'Example for free text' => '',
        'Execute SQL statements.' => '执行 SQL 命令',
        'Executes follow up checks on In-Reply-To or References headers for mails that don\'t have a ticket number in the subject.' => '',
        'Executes follow up mail attachments checks in  mails that don\'t have a ticket number in the subject.' => '',
        'Executes follow up mail body checks in mails that don\'t have a ticket number in the subject.' => '',
        'Executes follow up plain/raw mail checks in mails that don\'t have a ticket number in the subject.' => '',
        'Experimental "Slim" skin which tries to save screen space for power users.' => '',
        'Exports the whole article tree in search result (it can affect the system performance).' => '',
        'Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".' => '',
        'File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.' => '',
        'Filter incoming emails.' => '过滤收到的邮件.',
        'Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).' => '',
        'Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.' => '',
        'Forces to unlock tickets after being moved to another queue.' => '',
        'Frontend language' => '语言介面',
        'Frontend module registration (disable company link if no company feature is used).' => '',
        'Frontend module registration for the agent interface.' => '',
        'Frontend module registration for the customer interface.' => '',
        'Frontend theme' => '介面风格',
        'GenericAgent' => '计划任务',
        'Gives end users the possibility to override the separator character for CSV files, defined in the translation files.' => '',
        'Grants access, if the customer ID of the ticket matches the customer user\'s ID and the customer user has group permissions on the queue the ticket is in.' => '',
        'Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".' => '',
        'If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.' => '',
        'If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.' => '',
        'If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.' => '',
        'If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.' => '',
        'If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.' => '',
        'If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.' => '',
        'If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.' => '',
        'If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.' => '',
        'If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.' => '',
        'If "DB" was selected for SessionModule, a column for the values in session table must be specified.' => '',
        'If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.' => '',
        'If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.' => '',
        'If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.' => '',
        'If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).' => '',
        'If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.' => '',
        'If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.' => '',
        'If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.' => '',
        'If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.' => '',
        'If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.' => '',
        'If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.' => '',
        'If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.' => '',
        'If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.' => '',
        'If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.' => '',
        'If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can\'t be established due to network problems.' => '',
        'If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.' => '',
        'If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).' => '',
        'If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.' => '',
        'If "Radius" was selected for Customer::AuthModule, the radius host must be specified.' => '',
        'If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can\'t be established due to network problems.' => '',
        'If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.' => '',
        'If "SysLog" was selected for LogModule, a special log facility can be specified.' => '',
        'If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use \'stream\').' => '',
        'If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.' => '',
        'If "file" was selected for LogModule, a logfile must be specified. If the file doesn\'t exist, it will be created by the system.' => '',
        'If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.' => '',
        'If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.' => '',
        'If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.' => '',
        'If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.' => '',
        'If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.' => '',
        'If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.' => '',
        'If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.' => '',
        'If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.' => '',
        'If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.' => '',
        'If configured, all emails sent by the application will contain an X-Header with this organization or company name.' => '',
        'If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.' => '',
        'If enabled, OTRS will deliver all JavaScript files in minified form.' => '',
        'If enabled, TicketPhone and TicketEmail will be open in new windows.' => '',
        'If enabled, the OTRS version tag will be removed from the HTTP headers.' => '',
        'If enabled, the first level of the main menu opens on mouse hover (instead of click only).' => '',
        'If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.' => '',
        'If this regex matches, no message will be send by the autoresponder.' => '',
        'If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.' => '',
        'If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.' => '',
        'If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.' => '',
        'Includes article create times in the ticket search of the agent interface.' => '',
        'IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.' => '',
        'Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.' => '',
        'Interface language' => '',
        'It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.' => '',
        'It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.' => '',
        'It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.' => '',
        'Link agents to groups.' => '链接服务人员到群组.',
        'Link agents to roles.' => '链接服务人员到角色.',
        'Link attachments to responses templates.' => '链接附件到回复模板.',
        'Link customers to groups.' => '链接客户到群组.',
        'Link customers to services.' => '链接客户到服务.',
        'Link queues to auto responses.' => '',
        'Link responses to queues.' => '链接回复模板到队列',
        'Link roles to groups.' => '',
        'Link this ticket to other objects!' => '',
        'Links 2 tickets with a "Normal" type link.' => '',
        'Links 2 tickets with a "ParentChild" type link.' => '',
        'List of CSS files to always be loaded for the agent interface.' => '',
        'List of CSS files to always be loaded for the customer interface.' => '',
        'List of IE6-specific CSS files to always be loaded for the customer interface.' => '',
        'List of IE7-specific CSS files to always be loaded for the agent interface.' => '',
        'List of IE7-specific CSS files to always be loaded for the customer interface.' => '',
        'List of IE8-specific CSS files to always be loaded for the agent interface.' => '',
        'List of IE8-specific CSS files to always be loaded for the customer interface.' => '',
        'List of JS files to always be loaded for the agent interface.' => '',
        'List of JS files to always be loaded for the customer interface.' => '',
        'Log file for the ticket counter.' => '',
        'Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.' => '',
        'Makes the application check the syntax of email addresses.' => '',
        'Makes the picture transparent.' => '',
        'Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.' => '',
        'Manage PGP keys for email encryption.' => '管理用户邮件加密的 PGP 密钥.',
        'Manage POP3 or IMAP accounts to fetch email from.' => '管理收取邮件的 POP3 或 IMAP 帐号.',
        'Manage S/MIME certificates for email encryption.' => '管理邮件的 S/MIME 加密证书.',
        'Manage existing sessions.' => '管理当前登录会话.',
        'Manage periodic tasks.' => '管理周期性执行的任务.',
        'Max size (in characters) of the customer information table (phone and email) in the compose screen.' => '',
        'Max size of the subjects in an email reply.' => '',
        'Max. displayed tickets' => '',
        'Maximal auto email responses to own email-address a day (Loop-Protection).' => '',
        'Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).' => '',
        'Maximum number of tickets to be displayed in the result of a search in the agent interface.' => '',
        'Maximum number of tickets to be displayed in the result of a search in the customer interface.' => '',
        'Maximum size (in characters) of the customer info table in the queue view.' => '',
        'Maximum size (in characters) of the customer information table in the ticket zoom view.' => '',
        'Module for To-selection in new ticket screen in the customer interface.' => '',
        'Module to check customer permissions.' => '',
        'Module to check if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.' => '',
        'Module to check if arrived emails should be marked as email-internal (because of original forwared internal email it college). ArticleType and SenderType define the values for the arrived email/article.' => '',
        'Module to check the agent responsible of a ticket.' => '',
        'Module to check the group permissions for the access to customer tickets.' => '',
        'Module to check the owner of a ticket.' => '',
        'Module to check the watcher agents of a ticket.' => '',
        'Module to compose signed messages (PGP or S/MIME).' => '',
        'Module to crypt composed messages (PGP or S/MIME).' => '',
        'Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.' => '',
        'Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => \'(.+?)@.+?\', and use () as [***] in Set =>.' => '',
        'Module to generate html OpenSearch profile for short ticket search in the agent interface.' => '',
        'Module to generate html OpenSearch profile for short ticket search in the customer interface.' => '',
        'Module to genetare accounted time ticket statistics.' => '',
        'Module to genetare ticket solution and response time statistics.' => '',
        'Module to genetare ticket statistics.' => '',
        'Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.' => '',
        'Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).' => '',
        'Module to use database filter storage.' => '',
        'My Tickets' => '',
        'Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.' => '',
        'New email ticket' => '新的邮件 Ticket',
        'New phone ticket' => '新的电话 Ticket',
        'Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.' => '',
        'Notifications (Event)' => '通知（事件）',
        'Number of displayed tickets' => '',
        'Number of lines (per ticket) that are shown by the search utility in the agent interface.' => '',
        'Number of tickets to be displayed in each page of a search result in the agent interface.' => '',
        'Number of tickets to be displayed in each page of a search result in the customer interface.' => '',
        'Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.' => '',
        'Overview Escalated Tickets' => '',
        'Overview of all open Tickets.' => '',
        'PGP Key Upload' => '',
        'Parameters for the CreateNextMask object in the preference view of the agent interface.' => '',
        'Parameters for the CustomQueue object in the preference view of the agent interface.' => '',
        'Parameters for the FollowUpNotify object in the preference view of the agent interface.' => '',
        'Parameters for the LockTimeoutNotify object in the preference view of the agent interface.' => '',
        'Parameters for the MoveNotify object in the preference view of the agent interface.' => '',
        'Parameters for the NewTicketNotify object in the preferences view of the agent interface.' => '',
        'Parameters for the RefreshTime object in the preference view of the agent interface.' => '',
        'Parameters for the WatcherNotify object in the preference view of the agent interface.' => '',
        'Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '',
        'Parameters for the dashboard backend of the ticket calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '',
        'Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '',
        'Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '',
        'Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '',
        'Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '',
        'Parameters for the pages (in which the tickets are shown) of the medium ticket overview.' => '',
        'Parameters for the pages (in which the tickets are shown) of the small ticket overview.' => '',
        'Parameters for the pages (in which the tickets are shown) of the ticket preview overview.' => '',
        'Parameters of the example SLA attribute Comment2.' => '',
        'Parameters of the example queue attribute Comment2.' => '',
        'Parameters of the example service attribute Comment2.' => '',
        'Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).' => '',
        'Path of the file that stores all the settings for the QueueObject object for the agent interface.' => '',
        'Path of the file that stores all the settings for the QueueObject object for the customer interface.' => '',
        'Path of the file that stores all the settings for the TicketObject for the agent interface.' => '',
        'Path of the file that stores all the settings for the TicketObject for the customer interface.' => '',
        'Permitted width for compose email windows.' => '',
        'Permitted width for compose note windows.' => '',
        'PostMaster Filters' => '收件过滤器',
        'PostMaster Mail Accounts' => '邮件帐号管理',
        'Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).' => '',
        'Queue view' => '队列视图',
        'QueueView Refresh Time' => '队列视图刷新时间',
        'Refresh interval' => '刷新间隔时间',
        'Replaces the original sender with current customer\'s email address on compose answer in the ticket compose screen of the agent interface.' => '',
        'Required permissions to change the customer of a ticket in the agent interface.' => '',
        'Required permissions to use the close ticket screen in the agent interface.' => '',
        'Required permissions to use the ticket bounce screen in the agent interface.' => '',
        'Required permissions to use the ticket compose screen in the agent interface.' => '',
        'Required permissions to use the ticket forward screen in the agent interface.' => '',
        'Required permissions to use the ticket free text screen in the agent interface.' => '',
        'Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.' => '',
        'Required permissions to use the ticket note screen in the agent interface.' => '',
        'Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Required permissions to use the ticket phone outbound screen in the agent interface.' => '',
        'Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Required permissions to use the ticket responsible screen in the agent interface.' => '',
        'Resets and unlocks the owner of a ticket if it was moved to another queue.' => '',
        'Responses <-> Queues' => '回复 <-> 队列',
        'Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).' => '',
        'Roles <-> Groups' => '角色 <-> 组',
        'Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.' => '',
        'S/MIME Certificate Upload' => '已上传的 S/MIME 证书',
        'Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data.' => '',
        'Search Ticket' => '',
        'Search backend default router.' => '',
        'Search backend router.' => '',
        'Select your frontend Theme.' => '界面主题.',
        'Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.' => '',
        'Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum"  the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).' => '',
        'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.' => '如果客人回复的 Ticket 属于我, 或者该 Ticket 未锁定但在我的队列, 请发送一个通知给我.',
        'Send notifications to users.' => '发送通知给用户.',
        'Send ticket follow up notifications' => '发送 Ticket 跟进通知',
        'Sender type for new tickets from the customer inteface.' => '',
        'Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).' => '',
        'Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.' => '',
        'Sends customer notifications just to the mapped customer. Normally, if no customer is mapped, the latest customer sender gets the notification.' => '',
        'Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).' => '',
        'Sends the notifications which are configured in the admin interface under "Notfication (Event)".' => '',
        'Set sender email addresses for this system.' => '为系统设置寄件人的邮件地址.',
        'Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.' => '',
        'Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.' => '',
        'Sets if ticket owner must be selected by the agent.' => '',
        'Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.' => '',
        'Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.' => '',
        'Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.' => '',
        'Sets the configuration level of the administrator. Depending on the the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.' => '',
        'Sets the default article type for new email tickets in the agent interface.' => '',
        'Sets the default article type for new phone tickets in the agent interface.' => '',
        'Sets the default body text for notes added in the close ticket screen of the agent interface.' => '',
        'Sets the default body text for notes added in the ticket move screen of the agent interface.' => '',
        'Sets the default body text for notes added in the ticket note screen of the agent interface.' => '',
        'Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Sets the default body text for notes added in the ticket responsible screen of the agent interface.' => '',
        'Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.' => '',
        'Sets the default link type of splitted tickets in the agent interface.' => '',
        'Sets the default next state for new phone tickets in the agent interface.' => '',
        'Sets the default next ticket state, after the creation of an email ticket in the agent interface.' => '',
        'Sets the default note text for new telephone tickets. E.g \'New ticket via call\' in the agent interface.' => '',
        'Sets the default priority for new email tickets in the agent interface.' => '',
        'Sets the default priority for new phone tickets in the agent interface.' => '',
        'Sets the default sender type for new email tickets in the agent interface.' => '',
        'Sets the default sender type for new phone ticket in the agent interface.' => '',
        'Sets the default subject for new email tickets (e.g. \'email Outbound\') in the agent interface.' => '',
        'Sets the default subject for new phone tickets (e.g. \'Phone call\') in the agent interface.' => '',
        'Sets the default subject for notes added in the close ticket screen of the agent interface.' => '',
        'Sets the default subject for notes added in the ticket move screen of the agent interface.' => '',
        'Sets the default subject for notes added in the ticket note screen of the agent interface.' => '',
        'Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Sets the default subject for notes added in the ticket responsible screen of the agent interface.' => '',
        'Sets the default text for new email tickets in the agent interface.' => '',
        'Sets the display order of the different items in the preferences view.' => '',
        'Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.' => '',
        'Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.' => '',
        'Sets the minimum number of characters before autocomplete query is sent.' => '',
        'Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).' => '',
        'Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).' => '',
        'Sets the number of search results to be displayed for the autocomplete feature.' => '',
        'Sets the options for PGP binary.' => '',
        'Sets the order of the different items in the customer preferences view.' => '',
        'Sets the password for private PGP key.' => '',
        'Sets the prefered time units (e.g. work units, hours, minutes).' => '',
        'Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.' => '',
        'Sets the responsible agent of the ticket in the close ticket screen of the agent interface.' => '',
        'Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.' => '',
        'Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.' => '',
        'Sets the responsible agent of the ticket in the ticket note screen of the agent interface.' => '',
        'Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.' => '',
        'Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).' => '',
        'Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).' => '',
        'Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).' => '',
        'Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '',
        'Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '',
        'Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '',
        'Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).' => '',
        'Sets the size of the statistic graph.' => '',
        'Sets the stats hook.' => '',
        'Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.' => '',
        'Sets the ticket owner in the close ticket screen of the agent interface.' => '',
        'Sets the ticket owner in the ticket bulk screen of the agent interface.' => '',
        'Sets the ticket owner in the ticket free text screen of the agent interface.' => '',
        'Sets the ticket owner in the ticket note screen of the agent interface.' => '',
        'Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Sets the ticket owner in the ticket responsible screen of the agent interface.' => '',
        'Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).' => '',
        'Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).' => '',
        'Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).' => '',
        'Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '',
        'Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '',
        'Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '',
        'Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).' => '',
        'Sets the time type which should be shown.' => '',
        'Sets the timeout (in seconds) for http/ftp downloads.' => '',
        'Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".' => '',
        'Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.' => '',
        'Sets the user time zone per user based on java script / browser time zone offset feature at login time.' => '',
        'Show a responsible selection in phone and email tickets in the agent interface.' => '',
        'Shows a count of icons in the ticket zoom, if the article has attachments.' => '',
        'Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to add a note in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.' => '',
        'Shows a link in the menu to close a ticket in every ticket overview of the agent interface.' => '',
        'Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '',
        'Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '',
        'Shows a link in the menu to go back in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.' => '',
        'Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to move a ticket in every ticket overview of the agent interface.' => '',
        'Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.' => '',
        'Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface.' => '',
        'Shows a link in the menu to set a ticket as spam in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '',
        'Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.' => '',
        'Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.' => '',
        'Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.' => '',
        'Shows a link to download article attachments in the zoom view of the article in the agent interface.' => '',
        'Shows a link to see a zoomed email ticket in plain text.' => '',
        'Shows a link to set a ticket as spam in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '',
        'Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.' => '',
        'Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.' => '',
        'Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.' => '',
        'Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.' => '',
        'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.' => '',
        'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.' => '',
        'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.' => '',
        'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.' => '',
        'Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).' => '',
        'Shows all both ro and rw queues in the queue view.' => '',
        'Shows all open tickets (even if they are locked) in the escalation view of the agent interface.' => '',
        'Shows all open tickets (even if they are locked) in the status view of the agent interface.' => '',
        'Shows all the articles of the ticket (expanded) in the zoom view.' => '',
        'Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).' => '',
        'Shows an owner selection in phone and email tickets in the agent interface.' => '',
        'Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.' => '',
        'Shows either the last customer article\'s subject or the ticket title in the small format overview.' => '',
        'Shows existing parent/child queue lists in the system in the form of a tree or a list.' => '',
        'Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).' => '',
        'Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.' => '',
        'Shows the customer user information (phone and email) in the compose screen.' => '',
        'Shows the customer user\'s info in the ticket zoom view.' => '',
        'Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.' => '',
        'Shows the message of the day on login screen of the agent interface.' => '',
        'Shows the ticket history (reverse ordered) in the agent interface.' => '',
        'Shows the ticket priority options in the close ticket screen of the agent interface.' => '',
        'Shows the ticket priority options in the move ticket screen of the agent interface.' => '',
        'Shows the ticket priority options in the ticket bulk screen of the agent interface.' => '',
        'Shows the ticket priority options in the ticket free text screen of the agent interface.' => '',
        'Shows the ticket priority options in the ticket note screen of the agent interface.' => '',
        'Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Shows the ticket priority options in the ticket responsible screen of the agent interface.' => '',
        'Shows the title fields in the close ticket screen of the agent interface.' => '',
        'Shows the title fields in the ticket free text screen of the agent interface.' => '',
        'Shows the title fields in the ticket note screen of the agent interface.' => '',
        'Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.' => '',
        'Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.' => '',
        'Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.' => '',
        'Shows the title fields in the ticket responsible screen of the agent interface.' => '',
        'Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".' => '',
        'Skin' => '皮肤',
        'Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.' => '',
        'Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.' => '',
        'Spam Assassin example setup. Moves marked mails to spam queue.' => '',
        'Specifies if an agent should receive email notification of his own actions.' => '',
        'Specifies the background color of the chart.' => '',
        'Specifies the background color of the picture.' => '',
        'Specifies the border color of the chart.' => '',
        'Specifies the border color of the legend.' => '',
        'Specifies the bottom margin of the chart.' => '',
        'Specifies the different article types that will be used in the system.' => '',
        'Specifies the different note types that will be used in the system.' => '',
        'Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.' => '',
        'Specifies the directory where SSL certificates are stored.' => '',
        'Specifies the directory where private SSL certificates are stored.' => '',
        'Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.' => '',
        'Specifies the left margin of the chart.' => '',
        'Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.' => '',
        'Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).' => '',
        'Specifies the path of the file for the performance log.' => '',
        'Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.' => '',
        'Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.' => '',
        'Specifies the path to the converter that allows the view of PDF documents, in the web interface.' => '',
        'Specifies the path to the converter that allows the view of XML files, in the web interface.' => '',
        'Specifies the right margin of the chart.' => '',
        'Specifies the text color of the chart (e. g. caption).' => '',
        'Specifies the text color of the legend.' => '',
        'Specifies the text that should appear in the log file to denote a CGI script entry.' => '',
        'Specifies the top margin of the chart.' => '',
        'Specifies user id of the postmaster data base.' => '',
        'Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.' => '',
        'Start number for statistics counting. Every new stat increments this number.' => '',
        'Statistics' => '统计',
        'Status view' => '状态视图',
        'Stores cookies after the browser has been closed.' => '',
        'Strips empty lines on the ticket preview in the queue view.' => '',
        'The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.' => '',
        'The agent skin\'s InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.' => '',
        'The customer skin\'s InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.' => '',
        'The divider between TicketHook and ticket number. E.g \': \'.' => '',
        'The format of the subject. \'Left\' means \'[TicketHook#:12345] Some Subject\', \'Right\' means \'Some Subject [TicketHook#:12345]\', \'None\' means \'Some Subject\' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.' => '',
        'The headline shown in the customer interface.' => '',
        'The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.' => '',
        'The logo shown in the header of the agent interface. The URL to the image must be a relative URL to the skin image directory.' => '',
        'The logo shown in the header of the customer interface. The URL to the image must be a relative URL to the skin image directory.' => '',
        'The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.' => '',
        'The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.' => '',
        'The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.' => '',
        'This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.' => '',
        'Ticket free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free text options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.' => '',
        'Ticket free time options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '',
        'Ticket free time options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '',
        'Ticket free time options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.' => '',
        'Ticket overview' => '',
        'Tickets' => '',
        'Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).' => '',
        'Toolbar Item for a shortcut.' => '',
        'Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.' => '',
        'Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.' => '',
        'Types' => '',
        'Update Ticket "Seen" flag if every article got seen or a new Article got created.' => '',
        'Update and extend your system with software packages.' => '更新或安装系统的软件包或模块.',
        'Updates the ticket escalation index after a ticket attribute got updated.' => '',
        'Updates the ticket index accelerator.' => '',
        'Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.' => '',
        'Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.' => '',
        'View performance benchmark results.' => '查看性能基准测试结果.',
        'View system log messages.' => '查看系统日志信息',
        'Wear this frontend skin' => '当前使用的皮肤',
        'When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).' => '',
        'When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.' => '',
        'Your language' => '',

        #
        # OBSOLETE ENTRIES FOR REFERENCE, DO NOT TRANSLATE!
        #
        '%s Tickets affected! Do you really want to use this job?' => '%s Tickets 受到影响! 您确定要使用这个计划任务?',
        '(Checks MX recordes of used email addresses by composing an answer. Don\'t use CheckMXRecord if your OTRS machine is behinde a dial-up line $!)' => '通过撰写答案来检查用过的电子邮件地址的MX记录。您OTRS机器在拨号接入的低速网络里，请不要使用CheckMXRecord!',
        '(Email of the system admin)' => '(系统管理员邮件地址)',
        '(Full qualified domain name of your system)' => '(系统域名)',
        '(Logfile just needed for File-LogModule!)' => '(只有激活 File-LogModule 时才需要 Logfile!)',
        '(Note: It depends on your installation how many dynamic objects you can use)' => '注：这取决于您的安装多少动态对象可以使用',
        '(Note: Useful for big databases and low performance server)' => '注：适用于大型数据库和低性能的服务器',
        '(The identify of the system. Each ticket number and each http session id starts with this number)' => '(系统标识符. Ticket 编号和 http 会话都以这个标识符开头)',
        '(Used default language)' => '(使用缺省语言)',
        '(Used log backend)' => '使用日志后端',
        '(Used ticket number format)' => '(使用 Ticket 编号格式)',
        'A article should have a title!' => '文章必须有标题!',
        'A message must be spell checked!' => '消息必须经过拼写检查!',
        'A message should have a To: recipient!' => '邮件必须有收件人!',
        'A message should have a body!' => '邮件必须包含内容!',
        'A message should have a subject!' => '邮件必须有标题!',
        'A new password will be sent to your e-mail adress.' => '一个新密码已经发送到你的邮箱',
        'A required field is:' => '必须的字段是',
        'A web calendar' => 'Web 日历',
        'A web file manager' => 'Web 文件管理器',
        'A web mail client' => 'WebMail 客户端',
        'About OTRS' => '关于 OTRS',
        'Absolut Period' => '绝对周期',
        'Add Customer User' => '增加客人',
        'Add System Address' => '增加系统邮件地址',
        'Add User' => '增加人员',
        'Add a new Agent.' => '增加一个新的人员',
        'Add a new Customer Company.' => '增加客人到单位里',
        'Add a new Group.' => '增加一个新组',
        'Add a new Notification.' => '新增一个通知.',
        'Add a new Priority.' => '增加一个新的优先权',
        'Add a new Role.' => '新增一个角色',
        'Add a new SLA.' => '新增一个服务级别协议(SLA).',
        'Add a new Salutation.' => '增加一个新的称呼语',
        'Add a new Service.' => '新增一个服务',
        'Add a new Signature.' => '新增一个签名',
        'Add a new State.' => '增加一个新的状态',
        'Add a new System Address.' => '增加一个新的系统邮件地址.',
        'Add a new Type.' => '增加一个新的类型',
        'Add new attachment' => '增加新的附件',
        'Add note to ticket' => '增加注解到 Ticket',
        'Added User "%s"' => '增加用户 "%s".',
        'Admin-Area' => '管理区域',
        'Admin-Password' => '管理员密码',
        'Admin-User' => '数据库管理员',
        'Admin-password' => '管理员密码',
        'Agent Mailbox' => '技术支持人员邮箱',
        'Agent Preferences' => '个人设置',
        'Agent based' => '基于技术支持代表的',
        'Agent-Area' => '技术支持人员区',
        'All Agent variables.' => '所有的技术人员变量',
        'All Agents' => '所有技术支持人员',
        'All Customer variables like defined in config option CustomerUser.' => '所有客户变量可以在配置选项CustomerUser中定义',
        'All customer tickets.' => '该客户所有 Tickets 记录.',
        'All email addresses get excluded on replaying on composing and email.' => '所有被取消撰写邮件功能的邮件地址',
        'All incoming emails with this "Email" (To:) will be dispatched in the selected queue!' => '所有发送到该收件人的消息将被转到所选择的队列',
        'All messages' => '所有消息',
        'All new tickets!' => '所有新的tickets',
        'All tickets' => '所有Ticket',
        'All tickets where the reminder date has reached!' => '所有已到提醒日期的Ticket',
        'All tickets which are escalated!' => '所有升级的tickets',
        'Allocate CustomerUser to service' => '指派客户到服务',
        'Allocate services to CustomerUser' => '分配服务给客户',
        'Answer' => '回复',
        'Article Create Times' => '信件创建时间',
        'Article Create Times (between)' => '信件创建于指定时间范围',
        'Article Type' => 'Article类别 ',
        'Article created between' => '信件创建于指定时间范围',
        'Article filter settings' => 'Article 过滤设置',
        'Attach' => '附件',
        'Attribute' => '属性',
        'Auto Response From' => '自动回复来自',
        'Bounce ticket' => '回退 Ticket ',
        'Can not create link with %s!' => '不能为 %s 创建连接',
        'Can not delete link with %s!' => '不能删除 %s 的连接',
        'Can\'t update password, invalid characters!' => '无法更新密码，包含无效字符.',
        'Can\'t update password, must be at least %s characters!' => '无法更新密码，密码长度至少%s位.',
        'Can\'t update password, must contain 2 lower and 2 upper characters!' => '无法更新密码，至少包含2个大写字符和2个小写字符.',
        'Can\'t update password, needs at least 1 digit!' => '无法更新密码，至少包含1位数字',
        'Can\'t update password, needs at least 2 characters!' => '无法更新密码，至少包含2个字母!',
        'Can\'t update password, your new passwords do not match! Please try again!' => '密码两次不符，无法更新，请重新输入',
        'Category Tree' => '目录树',
        'Change %s settings' => '修改 %s 设置',
        'Change Times' => '改变时间',
        'Change free text of ticket' => '修改 Ticket 额外信息',
        'Change owner of ticket' => '修改 Ticket 所有者',
        'Change priority of ticket' => '调整 Ticket 优先级',
        'Change responsible of ticket' => '更改 Ticket 的负责人',
        'Change user <-> group settings' => '修改 用户 <-> 组 设置',
        'ChangeLog' => '改变记录',
        'Checks MX recordes of used email addresses by composing an answer. Don\'t use CheckMXRecord if your OTRS machine is behind a dial-up line!' => '检查 MX 记录可校验邮件地址的正确性, 如果你的 OTRS 系统是使用拔号方式接入互联网, 请不要打开此功能!',
        'Child-Object' => '子对象',
        'Clear From' => '重置',
        'Clear To' => '清空',
        'Click here to report a bug!' => '点击这里报告一个 Bug!',
        'Close Times' => '关闭时间',
        'Close ticket' => '关闭 Ticket',
        'Close type' => '关闭类型',
        'Close!' => '关闭!',
        'Collapse View' => '折叠',
        'Comment (internal)' => '注释 (内部)',
        'CompanyTickets' => '公司Tickets',
        'Compose Answer' => '撰写答复',
        'Compose Email' => '撰写 Email',
        'Compose Follow up' => '撰写跟踪答复',
        'Config Options' => '配置选项',
        'Config options (e. g. &lt;OTRS_CONFIG_HttpType&gt;)' => '配置选项 (例如: &lt;OTRS_CONFIG_HttpType&gt;)',
        'Config options (e. g. <OTRS_CONFIG_HttpType>)' => '配置选项 (例如:<OTRS_CONFIG_HttpType>)',
        'Contact customer' => '联系客户',
        'Create New Template' => '创建新的模板',
        'Create Times' => '创建时间',
        'Create new Phone Ticket' => '创建新的电话 Ticket',
        'Create new database' => '创建新的数据库',
        'Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).' => '创建新的组来控制不同的存取权限',
        'CreateTicket' => '创建 Ticket',
        'Customer Move Notify' => 'Ticket 移动客户通知',
        'Customer Owner Notify' => '客户所有者通告',
        'Customer State Notify' => 'Ticket 状态客户通知',
        'Customer User' => '客户用户',
        'Customer User Management' => '客户用户管理',
        'Customer Users' => '客户用户',
        'Customer Users <-> Groups' => '客户用户 <-> 组',
        'Customer Users <-> Groups Management' => '客户用户 <-> 组 管理',
        'Customer Users <-> Services' => '客户帐号 <-> 服务管理',
        'Customer Users <-> Services Management' => '客户帐号 <-> 服务管理',
        'Customer history' => '客户历史情况',
        'Customer history search' => '客户历史搜索',
        'Customer history search (e. g. "ID342425").' => '搜索客户历史 (例如： "ID342425").',
        'Customer user will be needed to have a customer history and to login via customer panel.' => '客户用户必须有一个账号从客户登录页面登录系统.',
        'CustomerUser' => '客户用户',
        'D' => '降序',
        'DB Admin Password' => '数据系统管理员密码',
        'DB Admin User' => '数据库管理员用户名',
        'DB Host' => '数据库主机',
        'DB Type' => '数据库类型',
        'DB connect host' => '数据连接主机',
        'Days' => '天',
        'Default' => '缺省',
        'Default Charset' => '缺省字符集',
        'Default Language' => '缺省语言',
        'Delete old database' => '删除旧数据库',
        'Detail' => '细节',
        'Diff' => '比较',
        'Discard all changes and return to the compose screen' => '放弃所有修改,回到撰写页面',
        'Do dispatch or filter incoming emails based on email X-Headers! RegExp is also possible.' => '如果您想根据 X-Headers 内容来过滤，可以使用正规则表达式.',
        'Do you really want to delete this Object?' => '您是否确认删除该对象?',
        'Do you really want to reinstall this package (all manual changes get lost)?' => '您是否准备好重新安装这些软件包 (所有手工设置将会不见)?',
        'Don\'t forget to add a new user to groups and/or roles!' => '不要忘记增加一个用户到组和角色!',
        'Don\'t forget to add a new user to groups!' => '不要忘记增加新的用户到组!',
        'Download Settings' => '下载设置',
        'Download all system config changes.' => '下载所有的系统配置变化.',
        'Drop Database' => '删除数据库',
        'Dynamic-Object' => '动态对象',
        'Edit Article' => '编辑信件',
        'Edit default services.' => '编辑默认服务',
        'Email based' => '基于电邮的',
        'Email of the system admin.' => '管理员的邮件地址',
        'Escalation' => '调整',
        'Escalation - First Response Time' => '任务调升 - 首次回复的时间',
        'Escalation - Solution Time' => '任务调升 - 解决的时间',
        'Escalation - Update Time' => '任务调升 - 更新的时间',
        'Escalation Times' => '升级时间',
        'Escalation time' => '限时答复时间',
        'Event is required!' => '需要事件',
        'Expand View' => '展开',
        'Explanation' => '解释',
        'Export Config' => '导出配置',
        'FileManager' => '文件管理器',
        'Filelist' => '文件清单',
        'Filtername' => '过滤器名称',
        'Follow up' => '跟进',
        'Follow up notification' => '跟踪通知',
        'For very complex stats it is possible to include a hardcoded file.' => '对于非常复杂的统计有可能包括一个硬编码文件',
        'Frontend' => '前端界面',
        'Full qualified domain name of your system.' => '为系统指定一个域名(FQDN)',
        'Fulltext-Search in Article (e. g. "Mar*in" or "Baue*")' => '文章全文搜索 (例如: "Mar*in" 或者 "Baue*")',
        'General Catalog' => '总目录',
        'Go' => '执行',
        'Group Ro' => '只读权限的组',
        'Group based' => '基于组的',
        'Group selection' => '选择组',
        'Hash' => 'Hash',
        'Have a lot of fun!' => 'Have a lot of fun!',
        'Have you lost your password?' => '你的密码忘记了?',
        'Help' => '帮助',
        'Here you can define the value series. You have the possibility to select one or two elements. Then you can select the attributes of elements. Each attribute will be shown as single value series. If you don\'t select any attribute all attributes of the element will be used if you generate a stat. As well a new attribute is added since the last configuration.' => '在这里，您可以定义一系列的值。你有可能选择一个或两个元素。然后您可以选择元素的属性。每个属性将显示为单一的值。如果您不选择任何属性, 那么当您生成一个统计的时候所有元素的属性将被使用。并且一个新的属性被更新到上次配置中',
        'Here you can define the x-axis. You can select one element via the radio button. If you make no selection all attributes of the element will be used if you generate a stat. As well a new attribute is added since the last configuration.' => '在这里，您可以定义x轴。您可以选择的一个因素通过单选按钮。如果你没有选择，所有元素的属性将被使用当您生成一个统计的时候。并且一个新的属性被更新到上次配置中',
        'Here you can define the x-axis. You can select one element via the radio button. Then you you have to select two or more attributes of the element. If you make no selection all attributes of the element will be used if you generate a stat. As well a new attribute is added since the last configuration.' => '在这里，您可以定义x轴。您可以选择的一个因素通过单选按钮。然后，你必须选择该元素两个或两个以上的属性。如果您不选择任何属性, 那么当您生成一个统计的时候所有元素的属性将被使用。并且一个新的属性被更新到上次配置中',
        'Here you can insert a description of the stat.' => '您可以插入统计的描述',
        'Here you can select the dynamic object you want to use.' => '您可以选择您需要使用的动态对象',
        'Home' => '首页',
        'How we should adress you' => '我们应该如何称呼你?',
        'If Secure Mode is not activated, activate it via SysConfig because your application is already running.' => '如果启动模式没有被启动，请通过系统设置启动它因为您的OTRS程序已经运行',
        'If a new hardcoded file is available this attribute will be shown and you can select one.' => '如果一个新的硬编码文件存在，可此属性将显示，您可以选择其中一个',
        'If a ticket is closed and the customer sends a follow up the ticket will be locked for the old owner.' => '如果 Ticket 已经处于关闭状态，而客户就发送了一个跟进 Ticket，那么这个 Ticket 将会被直接加锁，而所有者被定义为原来所有者',
        'If a ticket will not be answered in this time, just only this ticket will be shown.' => '该队列只显示规定时间内没有被处理的 Ticket',
        'If an agent locks a ticket and he/she will not send an answer within this time, the ticket will be unlock automatically. So the ticket is viewable for all other agents.' => '如果技术支持人员锁定了 Ticket,但是在一定的时间内没有回复，该 Ticket 将会被自动解锁，而对所有的技术支持人员可视.',
        'If nothing is selected, then there are no permissions in this group (tickets will not be available for the user).' => '如果不选择，则该组没有权限 (该组无法处理 Ticket)',
        'If you need the sum of every column select yes.' => '如需要每列的总和选择’yes’',
        'If you need the sum of every row select yes' => '如需要每行的总和选择 yes’',
        'If you use RegExp, you also can use the matched value in () as [***] in \'Set\'.' => '如果您用RegExp，您也能使用匹配值in () as [***] in \'Set\'',
        'If you want to install OTRS on other database systems, please refer to the file README.database.' => '如果你想在其它的数据系统上安装 OTRS, 请参考 README.database 文件.',
        'Image' => '图片',
        'Important' => '重要',
        'In order to experience OTRS, you\'ll need to enable Javascript in your browser.' => '如果你想继续体验OTRS， 你需要启用浏览器的 JavaScript 功能',
        'In this form you can select the basic specifications.' => '以这种形式，您可以选择基本规范',
        'Information about the Stat' => '关于统计的信息',
        'Insert of the common specifications' => '插入共同规范',
        'Is Job Valid' => '工作有效',
        'Is Job Valid?' => '工作是否有效?',
        'It\'s useful for ASP solutions.' => '这是一个有效的应用服务提供商(ASP)解决方案.',
        'It\'s useful for a lot of users and groups.' => '当有大量的用户和组的时候，角色非常适合.',
        'Job-List' => '工作列表',
        'Keyword' => '关键字',
        'Keywords' => '关键字',
        'Last update' => '最后更新于',
        'Link auto responses to queues.' => '链接自动回复到队列.',
        'Link groups to roles.' => '链接群组到角色.',
        'Link to Parent' => '合并到上一级',
        'LinkType' => '连接类型',
        'Linked as' => '已连接为',
        'Load' => '加载',
        'Load Settings' => '加载设置',
        'Logfile' => '日志文件',
        'Logfile too large, you need to reset it!' => '日志文件过大, 你需要重置它',
        'Login failed! Your username or password was entered incorrectly.' => '登录失败，您的用户名或密码不正确.',
        'Mail Management' => '邮件相关设置',
        'Mailbox' => '邮箱',
        'Match' => '匹配',
        'Message for new Owner' => '给所有者的消息',
        'Message sent to' => '消息发送给',
        'Misc' => '综合',
        'Modified' => '修改于',
        'Move notification' => '移动通知',
        'Multiple selection of the output format.' => '输出格式的多种选择',
        'My Queue' => '我的队列',
        'MyTickets' => '我的 Tickets',
        'Name is required!' => '需要名称!',
        'New Agent' => '新技术支持人员',
        'New Customer' => '新客户',
        'New Group' => '新组',
        'New Group Ro' => '新的只读权限的组',
        'New Password' => '新密码',
        'New Priority' => '新优先级',
        'New SLA' => '新的服务级别协议(SLA)',
        'New Service' => '新的服务级别',
        'New State' => '新状态',
        'New Ticket Lock' => '新 Ticket 锁',
        'New Title' => '新的标题',
        'New Type' => '新的类型',
        'New account created. Sent Login-Account to %s.' => '新的帐号已创建, 并寄送通知给 %s.',
        'New messages' => '新消息',
        'New password again' => '重复新密码',
        'Next Week' => '下周',
        'No * possible!' => '不可使用通配符 "*" !',
        'No Packages for requested Framework in this Online Repository, but Packages for other Frameworks!' => '在线资源中没有软件包对应需要的框架，但有其他的框架所需软件包',
        'No Packages or no new Packages in selected Online Repository!' => '在所选的在线资源中，没有现存或新的软件包',
        'No Permission' => '无权限',
        'No change time settings.' => '不改变时间设置',
        'No matches found' => '没有匹配的数据',
        'No means, send agent and customer notifications on changes.' => '当有改变时不发送通知给技术人员或客户.',
        'No time settings.' => '无时间约束.',
        'Note' => '注解',
        'Note Text' => '注解',
        'Notification (Customer)' => '通知(客户)',
        'Notifications' => '系统通知',
        'OTRS DB Name' => '数据库名称',
        'OTRS DB Password' => 'OTRS 用户密码',
        'OTRS DB User' => 'OTRS 数据库用户名',
        'OTRS DB connect host' => 'OTRS 数据库主机',
        'OTRS sends an notification email to the customer if the ticket is moved.' => '如果 Ticket 被移动，系统将会发送一个通知邮件给客户',
        'OTRS sends an notification email to the customer if the ticket owner has changed.' => '如果 Ticket 所有者改变，系统将会发送通知邮件给客户.',
        'OTRS sends an notification email to the customer if the ticket state has changed.' => '如果 Ticket 状态改变，系统将会发送通知邮件给客户',
        'Object already linked as %s.' => '对象已连接到 %s.',
        'Of couse this feature will take some system performance it self!' => '当然, 该功能会占用一定的系统资源, 加重系统的负担!',
        'One or more errors occured!' => '发生了一个或多个错误!',
        'Online' => '在线人员',
        'Only for ArticleCreate Event.' => '仅适用于 ArticleCreate 事件',
        'Open Tickets' => '开放 Tickets',
        'Options of the current customer user data (e. g. <OTRS_CUSTOMER_DATA_UserFirstname>)' => '当前客户用户信息 (例如: <OTRS_CUSTOMER_DATA_UserFirstname>)',
        'Options of the current customer user data (e. g. <OTRS_CUSTOMER_DATA_UserFirstname>).' => '当前客户信息的可选项 (e. g. <OTRS_CUSTOMER_DATA_UserFirstname>)',
        'Options of the current user who requested this action (e. g. &lt;OTRS_CURRENT_USERFIRSTNAME&gt;)' => '选择当前用户谁需要这个动作 (例如: &lt;OTRS_CURRENT_USERFIRSTNAME&gt;)',
        'Options of the current user who requested this action (e. g. <OTRS_CURRENT_UserFirstname>)' => '动作请求者信息 (例如: <OTRS_CURRENT_UserFirstname>)',
        'Options of the ticket data (e. g. &lt;OTRS_TICKET_Number&gt;, &lt;OTRS_TICKET_ID&gt;, &lt;OTRS_TICKET_Queue&gt;, &lt;OTRS_TICKET_State&gt;)' => '可选的 ticket 数据 (例如: &lt;OTRS_TICKET_Number&gt;, &lt;OTRS_TICKET_ID&gt;, &lt;OTRS_TICKET_Queue&gt;, &lt;OTRS_TICKET_State&gt;)',
        'Options of the ticket data (e. g. <OTRS_TICKET_Number>, <OTRS_TICKET_ID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>)' => '可选的 ticket 数据 (例如: <OTRS_TICKET_Number>, <OTRS_TICKET_ID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>)',
        'Options of the ticket data (e. g. <OTRS_TICKET_TicketNumber>, <OTRS_TICKET_TicketID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>).' => '可选的 ticket 数据 (例如: <OTRS_TICKET_TicketNumber>, <OTRS_TICKET_TicketID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>)',
        'Order' => '次序',
        'Other Options' => '其他选项',
        'Out Of Office' => '不在办公室',
        'POP3 Account Management' => 'POP3 帐户管理',
        'Package' => '软件包',
        'Param 1' => '参数 1',
        'Param 2' => '参数 2',
        'Param 3' => '参数 3',
        'Param 4' => '参数 4',
        'Param 5' => '参数 5',
        'Param 6' => '参数 6',
        'Parent-Object' => '父对象',
        'Password is already in use! Please use an other password!' => '该密码被使用，请使用其他密码!',
        'Password is already used! Please use an other password!' => '该密码被使用，请使用其他密码!',
        'Passwords doesn\'t match! Please try it again!' => '密码不符，请重试!',
        'Pending Times' => '待定时间',
        'Pending messages' => '消息转入等待状态',
        'Pending type' => '待处理类型',
        'Permission settings. You can select one or more groups to make the configurated stat visible for different agents.' => '权限设置。您可以选择一个或多个团体，不同的技术支持代表都可看见该配置的统计',
        'Permissions to change the ticket owner in this group/queue.' => '在该组/队列中修改 Tickets 所有者的权限.',
        'PhoneView' => '电话视图',
        'Please contact your admin' => '请联系系统管理员',
        'Please enter subject.' => '请输入主题',
        'Please provide a name.' => '请提供一个任务',
        'PostMaster Filter' => '邮件内容过滤',
        'PostMaster Mail Account' => '邮件帐号管理',
        'Prio' => '优先级',
        'Problem' => '问题',
        'Queue <-> Auto Responses Management' => '队列 <-> 自动回复管理',
        'Queue ID' => '队列编号',
        'Queue Management' => '队列管理',
        'Queue is required.' => '需要指定一个队列.',
        'QueueView' => '队列视图',
        'QuickSearch' => '快速搜索',
        'Realname' => '真实姓名',
        'Rebuild' => '重新构建',
        'Recipients' => '收件人',
        'Refresh' => '刷新',
        'Reminder' => '提醒',
        'Reminder messages' => '消息提醒',
        'Remove this Search Term.' => '删除此搜索关键词',
        'Required Field' => '必填字段',
        'Required!' => '必须的!',
        'Response Management' => '回复内容管理',
        'Responses <-> Attachments Management' => '回复 <-> 附件管理',
        'Responses <-> Queue Management' => '回复 <-> 队列管理',
        'Return to the compose screen' => '回到撰写页面',
        'Role' => '角色',
        'Roles <-> Agents' => '角色 <-> 服务人员',
        'Roles <-> Groups Management' => '角色 <-> 组管理',
        'Roles <-> Users' => '角色 <-> 用户',
        'Roles <-> Users Management' => '角色 <-> 用户管理',
        'Save Job as?' => '保存工作为?',
        'Save Search-Profile as Template?' => '将搜索条件保存为模板',
        'Schedule' => '安排',
        'Search Result' => '搜索结果',
        'Search for' => '搜索',
        'Secure Mode need to be enabled!' => '安全模式需要启动',
        'Select Box' => '选择方框',
        'Select Box Result' => '查询结果',
        'Select Group' => '选择组件',
        'Select Source (for add)' => '选择数据源(增加功能使用)',
        'Select group' => '选择组件',
        'Select the customeruser:service relations.' => '选择客户和服务关系.',
        'Select the element, which will be used at the X-axis' => '选择将用在x轴的元素',
        'Select the restrictions to characterise the stat' => '选择限制参数，使统计特征化',
        'Select the role:user relations.' => '选择 角色:用户 关联.',
        'Select the user:group permissions.' => '选择 用户:组 权限.',
        'Select your QueueView refresh time.' => '队列视图刷新时间.',
        'Select your default spelling dictionary.' => '选择你默认的拼写检查字典.',
        'Select your frontend Charset.' => '界面字符集.',
        'Select your frontend QueueView.' => '队列视图.',
        'Select your frontend language.' => '界面语言',
        'Select your out of office time.' => '选择你不在办公室的时间',
        'Select your screen after creating a new ticket.' => '选择您创建新 Ticket 后，所显示的视图.',
        'Selection needed' => '选择需要',
        'Send Notification' => '发送通知',
        'Send me a notification if a customer sends a follow up and I\'m the owner of this ticket.' => '如果客户发送了 Ticket 回复，并且我是该 Ticket 的所有者.',
        'Send me a notification of an watched ticket like an owner of an ticket.' => '对我所关注的ticket，像该ticket的拥有人一样，给我也发一份通知',
        'Send no notifications' => '不发送通知',
        'Sent new password to: %s' => '发送新的密码到: %s',
        'Sent password token to: %s' => '发送密码到: %s',
        'Sessions' => '会话',
        'Set customer user and customer id of a ticket' => '设置 Ticket 所属客户用户',
        'Show' => '显示',
        'Show or hide the content.' => '显示或隐藏该内容.',
        'Site' => '站点',
        'Solution' => '解决方案',
        'Sort by' => '排序',
        'Source' => '数据源',
        'Spell Check' => '拼写检查',
        'Split' => '分解',
        'State Type' => '状态类型',
        'Static-File' => '静态文件',
        'Stats-Area' => '统计区',
        'Sub-Queue of' => '子队列',
        'Sub-Service of' => '子服务隶属于',
        'Subscribe' => '订阅',
        'Symptom' => '症状',
        'System History' => '系统历史',
        'System State Management' => '系统状态管理',
        'Systemaddress' => '系统邮件地址',
        'The customer is required.' => '客户字段是必须的.',
        'The field is required.' => '该字段是必需的',
        'The identify of the system. Each ticket number and each http session id starts with this number.' => '这是系统的标识符. 每一个 Ticket 和 http 会话都使用此数字.',
        'The message being composed has been closed.  Exiting.' => '进行消息撰写的窗口已经被关闭,退出.',
        'These values are read-only.' => '该数据只读.',
        'These values are required.' => '该条目必须填写.',
        'This account exists.' => '这个帐户已存在',
        'This is useful if you want that no one can get the result of the stat or the stat isn\'t ready configurated.' => '这是非常有用的，如果你不想让人得到统计的结果或统计结果并不完整',
        'This window must be called from compose window' => '该窗口必须由撰写窗口调用',
        'Ticket Change Times (before/after)' => 'Ticket 更改时间 (之前/之后)',
        'Ticket Change Times (between)' => 'Ticket 更改时间 (时间范围)',
        'Ticket Change Times (from moment)' => 'Ticket 更改时间 (月份)',
        'Ticket Close Times (before/after)' => 'Ticket 关闭时间',
        'Ticket Close Times (between)' => 'Ticket 关闭时间 (时间范围)',
        'Ticket Close Times (from moment)' => 'Ticket 关闭时间 (月份)',
        'Ticket Create Times (before/after)' => 'Ticket 创建时间 (之前/之后)',
        'Ticket Create Times (between)' => 'Ticket 创建时间 (时间范围)',
        'Ticket Create Times (from moment)' => 'Ticket 创建时间 (月份)',
        'Ticket Escalation View' => '调整查看 Ticket',
        'Ticket Lock' => 'Ticket 锁状态',
        'Ticket Number Generator' => 'Ticket 编号生成器',
        'Ticket Search' => 'Ticket 搜索',
        'Ticket Status View' => 'Ticket 状态视图',
        'Ticket Type is required!' => 'Ticket 的类型是必须的!',
        'Ticket escalation!' => 'Ticket 限时处理!',
        'Ticket locked!' => 'Ticket 被锁定!',
        'Ticket owner options (e. g. &lt;OTRS_OWNER_USERFIRSTNAME&gt;)' => '可用的 Ticket 归属人信息 (例如: &lt;OTRS_OWNER_USERFIRSTNAME&gt;)',
        'Ticket owner options (e. g. <OTRS_OWNER_UserFirstname>)' => 'Ticket 所有者选项 (例如: <OTRS_OWNER_UserFirstname>)',
        'Ticket owner options (e. g. <OTRS_OWNER_UserFirstname>).' => 'Ticket拥有者的可选项 e. g. <OTRS_OWNER_UserFirstname>).',
        'Ticket responsible options (e. g. <OTRS_RESPONSIBLE_UserFirstname>).' => 'Ticket责任选项 (e. g. <OTRS_RESPONSIBLE_UserFirstname>).',
        'Ticket selected for bulk action!' => '被选中进行批量操作的 Tickets',
        'Ticket unlock!' => '解锁 Ticket!',
        'Ticket#' => 'Ticket 号码',
        'Ticket-Area' => 'Ticket区',
        'TicketFreeText' => 'Ticket 额外信息',
        'TicketZoom' => 'Ticket 展开',
        'Tickets available' => '可用 Ticket',
        'Tickets shown' => '显示 Ticket',
        'Tickets which need to be answered!' => '需要回答的 Ticket',
        'Time units is a required field.' => '时间单位为必须的字段.',
        'Timeover' => '结束',
        'Times' => '时间',
        'Title of the stat.' => '统计的标题',
        'To get the article attribute (e. g. (<OTRS_AGENT_From>, <OTRS_AGENT_To>, <OTRS_AGENT_Cc>, <OTRS_AGENT_Subject> and <OTRS_AGENT_Body>).' => '取得信件的属性 (例如: <OTRS_AGENT_From>, <OTRS_AGENT_To>, <OTRS_AGENT_Cc>, <OTRS_AGENT_Subject> and <OTRS_AGENT_Body>).',
        'Today' => '今天',
        'Tomorrow' => '明天',
        'Top of Page' => '页面顶端',
        'Total hits' => '点击数',
        'U' => '升序',
        'Unable to parse Online Repository index document!' => '不能分列在线资源索引文档',
        'Uniq' => '单一',
        'Unlock Tickets' => '解锁 Tickets',
        'Unsubscribe' => '退订',
        'Use utf-8 it your database supports it!' => '如果您的数据库支持，使用UTF-8字符编码!',
        'Useable options' => '可用宏变量',
        'Used default language.' => '指定默认语言.',
        'User Management' => '人员管理',
        'User will be needed to handle tickets.' => '需要用户来处理 Tickets.',
        'Users' => '用户',
        'Users <-> Groups' => '用户 <-> 组',
        'Users <-> Groups Management' => '用户 <-> 组管理',
        'Verify Password' => '确认新密码',
        'Warning! This tickets will be removed from the database! This tickets are lost!' => '警告! 该 Ticket 将会从数据库删除，无法恢复!',
        'Watch notification' => '关注通知',
        'Web-Installer' => 'WEB 安装向导',
        'WebMail' => 'WebMail',
        'With an invalid stat it isn\'t feasible to generate a stat.' => '用无效的统计不可生成统计',
        'With the input and select fields you can configurate the stat at your needs. Which elements of a stat you can edit depends on your stats administrator who configurated the stat.' => '通过输入和选择字段，您可以按您的需求来配置统计。您可以修改编辑那些统计要素由您的统计资料管理员来设置。',
        'Yes means, send no agent and customer notifications on changes.' => '当有改变时不发送通知给技术人员或客户.',
        'Yes, save it with name' => '是, 保存为名称',
        'You got new message!' => '您有新消息!',
        'You have to select two or more attributes from the select field!' => '你必须从所选字段中选择两个或两个以上的属性',
        'You need a email address (e. g. customer@example.com) in To:!' => '收件人信息必须是邮件地址(例如：customer@example.com)',
        'You need min. one selected Ticket!' => '您至少需要选择一个 Ticket!',
        'You need to account time!' => '您需要记录时间',
        'You need to activate %s first to use it!' => '%s 在使用之前请先激活!',
        'Your Password' => '你的密码',
        'Your email address is new' => '您的邮件地址是新的',
        'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.' => '您的邮件 编号: "<OTRS_TICKET>" 回退到 "<OTRS_BOUNCE_TO>" . 请联系以下地址获取详细信息.',
        'Your own Ticket' => '您自己的 Ticket',
        'customer realname' => '客户真实姓名',
        'd' => '天',
        'delete' => '删除',
        'down' => '下',
        'false' => '假',
        'for agent firstname' => '技术支持人员 名',
        'for agent lastname' => '技术支持人员 名',
        'for agent login' => '技术支持人员 登录名',
        'for agent user id' => '技术支持人员 用户名',
        'h' => '时',
        'kill all sessions' => '中止所有会话',
        'kill session' => '终止会话',
        'maximal period form' => '最大周期表',
        'modified' => '修改于',
        'new ticket' => '新建 Ticket',
        'next step' => '下一步',
        'not rated' => '不予评级',
        'send' => '发送',
        'sort downward' => '逆序排序',
        'sort upward' => '正序排序',
        'to get the first 20 character of the subject' => '邮件标题前20个字符',
        'to get the first 5 lines of the email' => '邮件正文前5行',
        'to get the from line of the email' => '邮件来自',
        'to get the realname of the sender (if given)' => '邮件发送人的真实姓名 (如果存在)',
        'up' => '上',
        'utf8' => 'UTF-8',
        'x' => 'x',

    };
    # $$STOP$$
    return;
}

1;
