<?xml version="1.0" encoding="utf-8" ?>
<otrs_package version="1.1">
    <Name>Support</Name>
    <Version>1.4.4</Version>
    <Vendor>OTRS AG</Vendor>
    <URL>http://otrs.org/</URL>
    <License>GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007</License>
    <ChangeLog Date="2013-01-24 00:56:37" Version="1.4.4">New checks for MySQL Database, bugfixes.</ChangeLog>
    <ChangeLog Date="2013-01-17 10:26:05" Version="1.4.3">Small bugfixes.</ChangeLog>
    <ChangeLog Date="2013-01-17 07:18:35" Version="1.4.2">Included new checks for Apache web server.</ChangeLog>
    <ChangeLog Date="2012-10-11 06:59:29" Version="1.4.1">Init release for OTRS 3.2.</ChangeLog>
    <Description Lang="en">Verifies System settings and gives performance tips.</Description>
    <Description Lang="de">Das Support-Assessment-Modul prüft fehlerhafte System-Einstellungen und gibt Performance-Tips.</Description>
    <Description Lang="es">Comprueba configuraciones del sistema y brinda consejos de rendimiento.</Description>
    <Framework>3.2.x</Framework>
    <IntroInstall Lang="en" Title="Notice - Introduction" Type="post">The Support assessment module provides system checks and can help to find setup errors. After installation it can be accessed from the Administration Interface, in the System Administration panel.</IntroInstall>
    <IntroInstall Lang="de" Title="Hinweis - Einführung" Type="post">Das Support-Assessment-Modul bietet Systemüberprüfungen an, mit denen Einrichtungsfehler erkannt werden können. Nach der Installation kann es über den Administrationsbereich im Abschnitt System-Administration aufgerufen werden.</IntroInstall>
    <IntroInstall Lang="es" Title="Notice - Introduction" Type="post">El módulo de evaluación de soporte proporciona comprobaciones del sistema y puede ayudar a encontrar errores de configuración. Después de la instalación se puede acceder desde la Interfaz de Administración, en el panel de administración del sistema.</IntroInstall>
    <BuildDate>2013-01-24 00:56:37</BuildDate>
    <BuildHost>opms.otrs.com</BuildHost>
    <Filelist>
        <File Location="Kernel/Config/Files/Support.xml" Permission="644" Encode="Base64">[encoded data, 10796 characters]</File>
        <File Location="Kernel/Language/de_Support.pm" Permission="644" Encode="Base64">[encoded data, 28020 characters]</File>
        <File Location="Kernel/Language/es_MX_Support.pm" Permission="644" Encode="Base64">[encoded data, 42552 characters]</File>
        <File Location="Kernel/Modules/AdminSupport.pm" Permission="644" Encode="Base64">[encoded data, 18828 characters]</File>
        <File Location="Kernel/Output/HTML/Standard/AdminSupport.dtl" Permission="644" Encode="Base64">[encoded data, 24080 characters]</File>
        <File Location="Kernel/Output/HTML/Standard/AdminSupportLicenseText.dtl" Permission="644" Encode="Base64">[encoded data, 7628 characters]</File>
        <File Location="Kernel/System/Support.pm" Permission="644" Encode="Base64">[encoded data, 40212 characters]</File>
        <File Location="Kernel/System/Support/Database.pm" Permission="644" Encode="Base64">[encoded data, 6548 characters]</File>
        <File Location="Kernel/System/Support/OS.pm" Permission="644" Encode="Base64">[encoded data, 25116 characters]</File>
        <File Location="Kernel/System/Support/OTRS.pm" Permission="644" Encode="Base64">[encoded data, 35056 characters]</File>
        <File Location="Kernel/System/Support/Webserver/IIS.pm" Permission="644" Encode="Base64">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</File>
        <File Location="Kernel/System/Support/Webserver/Apache.pm" Permission="644" Encode="Base64">[encoded data, 11816 characters]</File>
        <File Location="Kernel/System/Support/Database/oracle.pm" Permission="644" Encode="Base64">[encoded data, 14088 characters]</File>
        <File Location="Kernel/System/Support/Database/mssql.pm" Permission="644" Encode="Base64">[encoded data, 11440 characters]</File>
        <File Location="Kernel/System/Support/Database/postgresql.pm" Permission="644" Encode="Base64">[encoded data, 15432 characters]</File>
        <File Location="Kernel/System/Support/Database/mysql.pm" Permission="644" Encode="Base64">[encoded data, 25340 characters]</File>
        <File Location="Kernel/System/Support/Webserver.pm" Permission="644" Encode="Base64">[encoded data, 6104 characters]</File>
        <File Location="Kernel/cpan-lib/Archive/Tar/Constant.pm" Permission="644" Encode="Base64">[encoded data, 4468 characters]</File>
        <File Location="Kernel/cpan-lib/Archive/Tar/File.pm" Permission="644" Encode="Base64">[encoded data, 19532 characters]</File>
        <File Location="Kernel/cpan-lib/Archive/Tar.pm" Permission="644" Encode="Base64">[encoded data, 73412 characters]</File>
        <File Location="Kernel/cpan-lib/Linux/Distribution.pm" Permission="644" Encode="Base64">[encoded data, 9952 characters]</File>
        <File Location="var/httpd/htdocs/skins/Agent/default/css/Support.Default.css" Permission="644" Encode="Base64">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</File>
    </Filelist>
    <DatabaseInstall>
        <TableCreate Type="post" Name="support_bench_test">
            <Column Name="name_a" Required="true" Size="60" Type="VARCHAR"></Column>
            <Column Name="name_b" Required="true" Size="60" Type="VARCHAR"></Column>
            <Index Name="support_index_bench_test_name_a">
                <IndexColumn Name="name_a">
                </IndexColumn>
            </Index>
        </TableCreate>
    </DatabaseInstall>
    <DatabaseUpgrade>
        <TableCreate Type="post" Name="support_bench_test" Version="1.0.8">
            <Column Name="name_a" Required="true" Size="60" Type="VARCHAR"></Column>
            <Column Name="name_b" Required="true" Size="60" Type="VARCHAR"></Column>
            <Index Name="support_index_bench_test_name_a">
                <IndexColumn Name="name_a">
                </IndexColumn>
            </Index>
        </TableCreate>
    </DatabaseUpgrade>
    <DatabaseUninstall>
        <TableDrop Type="post" Name="support_bench_test">
        </TableDrop>
    </DatabaseUninstall>
</otrs_package>