# --
# Kernel/System/PostMaster/Filter/FollowUpArticleTypeCheck.pm - sub part of PostMaster.pm
# Copyright (C) 2001-2015 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck;

use strict;
use warnings;

our @ObjectDependencies = (
    'Kernel::System::Log',
    'Kernel::System::Ticket',
);

sub new {
    my ( $Type, %Param ) = @_;

    # allocate new hash for object
    my $Self = {};
    bless( $Self, $Type );

    # get parser object
    $Self->{ParserObject} = $Param{ParserObject} || die "Got no ParserObject!";

    return $Self;
}

sub Run {
    my ( $Self, %Param ) = @_;

    # check needed stuff
    for (qw(TicketID JobConfig GetParam)) {
        if ( !$Param{$_} ) {
            $Kernel::OM->Get('Kernel::System::Log')->Log(
                Priority => 'error',
                Message  => "Need $_!"
            );
            return;
        }
    }

    # Only run if we have a follow-up article with SenderType 'customer'.
    #   It could be that follow-ups have a different SenderType like 'system' for
    #   automatic notifications. In these cases there is no need to hide them.
    #   See also bug#10182 for details.
    if (
        !$Param{GetParam}->{'X-OTRS-FollowUp-SenderType'}
        || $Param{GetParam}->{'X-OTRS-FollowUp-SenderType'} ne 'customer'
        )
    {
        return 1;
    }

    # get ticket object
    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');

    # Get all articles.
    my @ArticleIndex = $TicketObject->ArticleGet(
        TicketID      => $Param{TicketID},
        DynamicFields => 0,
    );
    return if !@ArticleIndex;

    # check if current sender is customer (do nothing)
    if ( $ArticleIndex[0]->{CustomerUserID} && $Param{GetParam}->{'X-Sender'} ) {
        return 1 if lc $ArticleIndex[0]->{CustomerUserID} eq lc $Param{GetParam}->{'X-Sender'};
    }

    # check if current sender got an internal forward
    my $InternalForward;
    ARTICLE:
    for my $Article ( reverse @ArticleIndex ) {

        # just check agent sent article
        next ARTICLE if $Article->{SenderType} ne 'agent';

        # just check email-internal
        next ARTICLE if $Article->{ArticleType} ne 'email-internal';

        # check recipients
        next ARTICLE if !$Article->{To};

        my @ToEmailAddresses = $Self->{ParserObject}->SplitAddressLine(
            Line => $Article->{To},
        );
        my @CcEmailAddresses = $Self->{ParserObject}->SplitAddressLine(
            Line => $Article->{Cc},
        );
        my @EmailAdresses = ( @ToEmailAddresses, @CcEmailAddresses );

        EMAIL:
        for my $Email (@EmailAdresses) {
            my $Recipient = $Self->{ParserObject}->GetEmailAddress(
                Email => $Email,
            );
            if ( lc $Recipient eq lc $Param{GetParam}->{'X-Sender'} ) {
                $InternalForward = 1;
                last EMAIL;
            }
        }
    }
    return 1 if !$InternalForward;

    # get latest customer article (current arrival)
    my $ArticleID;
    ARTICLE:
    for my $Article ( reverse @ArticleIndex ) {
        next ARTICLE if $Article->{SenderType} ne 'customer';
        $ArticleID = $Article->{ArticleID};
        last ARTICLE;
    }
    return 1 if !$ArticleID;

    # set article type to email-internal
    my $ArticleType = $Param{JobConfig}->{ArticleType} || 'email-internal';
    $TicketObject->ArticleUpdate(
        ArticleID => $ArticleID,
        Key       => 'ArticleType',
        Value     => $ArticleType,
        UserID    => 1,
        TicketID  => $Param{TicketID},
    );

    # set sender type to agent/customer
    my $SenderType = $Param{JobConfig}->{SenderType} || 'customer';
    $TicketObject->ArticleUpdate(
        ArticleID => $ArticleID,
        Key       => 'SenderType',
        Value     => $SenderType,
        UserID    => 1,
        TicketID  => $Param{TicketID},
    );

    return 1;
}

1;
